Stratstone - Porsche Centre Wolverhampton Avis 

A quality dealership but then you do pay for it!

Initially given wrong advice about an issue which is why they lost a star. Once told, they were very quick to assist but collecting my car and bringing me a hire car. The issue was remedied under warranty. Overall I was pleased with the service provided.

Really good service staff at OPC Wolverhampton, a little confusion at the work I required completed and Porsches own intransigence at how the work should be completed to maintain the warranty was a bit OTT,

Car was serviced and cleaned.
Very professional service

All went well from the first contact to picking my vehicle up, very pleased.

Trying to extend warranty. Its is up 14 April. Told we need an appointment which we can't get until 29 April. Where we have to take all the paperwork, bearing in mind, we bought the car new from them and the only owners. So what happens if there is an issue in the 15 day window? Why they can't be like other dealers with a portal, where you can enter details and pay, is beyond me.

Reception staff require customer service training. Service staff Dan and Ashley were very polite and helpful.

Great experience from start to finish, first time visiting this dealer ,on arrival was introduce to john goddard whos been a salesman for many years who was very professionally ,made me feel really relaxed and comfortable with the sale of the car
worked with all my requirements and requests
100% satisfied with my purchase

I recently visited for yearly MOT.
I was met by Amber at reception, who was fantastic and made me feel so welcome, in fact both girls on reception were wonderful and very efficient in dealing with my requirements.
Jamie was also very polite and very helpful throughout the time he dealt with me.

Thank you to Avril

Dan was informative and helpful

Great service from Avril and kept us in the loop throughout the process !!

Great service and all within given timeframe. Friendly, polite service. Great team 😊

Called in January to get a replacement key, was passed around to multiple people to eventually be told I’d get a call back as everyone was busy. Called back 2 weeks later after no call back and was on the phone 20 minutes trying get a key ordered. Person on the phone didn’t really seem to know what he was doing but he told me it was ordered and when it arrives in branch, I would need to come in with the documentation required and pay for the key to get it booked in. Weeks later now in march I emailed to see if the key had arrived to which I was quoted and told it would be weeks to arrive. Rather than calling I decided to go in and speak to someone to find out they had no record of the order and it hadn’t been ordered, I would now need to place the order and wait another few weeks for it to arrive. I understand it’s an older model but something as simple as ordering a replacement key shouldn’t be so complicated and take weeks and multiple calls, emails and a visit just to get done. I’m currently waiting for the key to arrive and told it can be coded in an hour when I go back but considering I was there 40 minutes trying to order the key I’m not optimistic. The prices charged don’t reflect the service offered in my experience so far and have dealt with multiple instances of incompetence. One person I will shout out is Ella, she seems so far to have been the only one to get something done for me and did seem genuinely apologetic for my experience thus far.

Always a great level of service from Avril and the service team.
They go the extra mile to deliver an exceptional customer experience.

Jack helped me with connectivity issues on my Porsche Macan EV

Very knowledg young man

The reception staff as always were very courteous and polite

Great experience from start to finish. I bought this car from 220 miles away just from a video and the first time I saw it was upon collection. My wife also bought a new Audi S3 and for ease, handed both cars over at the same time. Very relaxed transaction, easy to deal with “professionally informal” one big family and right on brand. A shame I do not live around the corner re servicing, but would definitely buy again. Tom Baker was great to deal with, no hiccups and very friendly. They made the day special and I wouldn’t hesitate to recommend (actually I have already).

Avril is super quick and super helpful getting problems resolved.

I booked my Porsche Macan in at Stratstone Wolverhampton for two new replacement front tyres. I arrived promptly at 13:00hrs as previously requested by the dealership it took them two and a quarter hours to do the work! When the car was finally bought back around to the showroom the walls of both tyres and the alloys were cacked in a white grease which looked very messy! Not expecting to be waiting for over two hours, I was now running late and therefore had to take the car as it was. Possibly next time I won't pay a dealership premium and I'll use Quickfit for both a quicker and tidier finish.
Update to the above: I wrote the above review without the knowledge of why I was waiting over two hours to change two tyres. No only were the tyres replaced but a comprehensive health check report was completed and the car was road tested. The dealership acknowledged that I should have been advised of the additional checks prior to me booking the car in. They have now amended their booking in procedure and as a gesture of good will they gave my car a full valet and presented me with a bottle of local fizz. All much appreciated. Thank you.