Stroma Built Environment / Specialist Access Avis 24

See my original posting below. It is true that the MD made contact with me having investigated the matter internally. There was an oversight within Stroma and the subsequent easygoing resolution informs me this much (which I can now vouch for):

1. Stroma will not spin it's mistakes; and
2. It will not run away from an oversight or try and sweep it under the carpet.

By taking ownership of errors, Stroma displays a mature business mindset of wanting to close gaps in its systems. This is what all clients desire - an honest and truthful advisor.

So thank you Stroma for leading by example.

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Original Posting on 2 Dec 2020 with One Star

Is Stroma struggling to keep its business going and maintaining professionalism ?

Since Stroma acquired BBS in 2019, level of professionalism experienced by client has plummeted. It seems there's been high staff turn over and internal restructurings leading to such disorganisation ?
Having notified the Commercial Director, still no one at Stroma cares to phone. Now the Commercial Director has been promoted to MD, will Stoma bravely move forward or regress ?

Readers - If you're wanting to hire approved inspector for building control, keep searching ....it's worth spending the time to find someone reliably responsive throughout project. Don't set yourself up to be blanked.

I have just been speaking to STROMA who are inspecting work on a new extension my neighbours are having built. There have been ongoing issues with water penetrating into my kitchen. My neighbours and I have a very good relationship but I was keen to speak to STROMA to make them aware and for them to sign off works in relation to resolving the problems in our property.
I was informed that any problems I may have are not in the scope of building regulations as they are solely interested in the new extension itself.
This may well be the case but what I find unbelievable is the attitude of the member of staff I spoke to. I initially spoke to their reception who were very helpful but when I eventually spoke to the inspector for next door (I shall not mention her by name) a very fractious conversation ensued finally culminating in her informing me that the conversation had gone on for long enough and she was therefore terminating it.
If the company as a whole and staff within it have the same attitude as the inspector I spoke to I would hesitate to use them.

Fantastic evaluation of electrician competence.
Excellent customer service.

Stroma customer services were contacted as their Stroma certified member produced an inaccurate EPC assessment. The stroma member completed an assessment of the property in less than 5 minutes and was more interested in exiting the property without performing a thorough evaluation. This was reported to Stroma, who reviewed the assessment and brought back to the attention of the initial assessor. The assessor was given the opportunity to resubmit again, and upon the updated submission, the information supplied was wrong still. Stroma staff fails to acknowledge domestic responses and completely disregards nor responds. I would strongly urge for those updating their house EPC to avoid members certified by Stroma and Stroma themselves as they are incompetent and do not know how to deliver customer services. Substantial funds were spent on the property and invoices were provided to highlight what was installed and yet the original assessor who was given the second time opportunity to rectify still submitted a second error, most importantly the Stroma member resubmitted as "no thermostat" when clearly can be seen physically seen and reflected on the invoice. I would not recommend Stroma at all as you will find your submission will not reflect the right content causing a wrong representation of your property and ultimately devaluing your property as a result of Stroma failing to acknowledge errors caused by their own members who they certify. They will devalue your property and potentially causing substantial financial devaluation to your property. Companies like Stroma is a disgrace and should be held liable for inaccurate EPCs.