Appalling products and customer service
Appalling products and customer service
1 mai 2025
Avis spontané
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À propos de l'entreprise
Informations provenant de diverses sources externes
With over 40 years of experience Su-Bridge is one of the leading pet product wholesalers in the UK. Su-Bridge are a family run business that understands the customer always comes first, while providing the highest quality service and best value for products. With over 20,000 products lines and a range of exclusive brands you can source all of your pet product needs in one place. Su-bridge offer breeders, kennel owners, convenience shops, garden centres, and pet store owners a reliable and friendly service with an expert knowledge of products from well known brands such as Burns, James Wellbeloved, Skinners, Royal Canin, Arden Grange and Nestle Purina. Su-Bridge Pet Supplies are also UK exclusive distributors for True Hemp treats, Lovejoys Pet Food, Extra Select, Ziwi Peak, Farm Food, Nobby accessories, and Second Nature.
Coordonnées de contact
Cressingham Road, IP25 7DG, Ashill, Royaume-Uni
- www.su-bridge.co.uk
2,2
Bas
8 avis
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Damaged goods
I have 2 boxes of lovejoy meat delivered monthly at a cost of £40. Again my order was damaged. I have contacted customer service before and have been fobbed off. I Don't know if its their packaging dept or the delivery company. Have tried contacting managing director but the email address was incorrect.
29 décembre 2024
Avis spontané
Do not buy these pellets
Do not buy these pellets! The hedgehogs I've been feeding for seven years refused to eat these pellets. They everything else they were offered but wouldn't touch this supposed hedgehog food! When I complained to the company that my hedgehogs refused to eat their product, I had a pathetic response. But Spike's Dinner instead! They eat that every night. Poor customer service from Su-Bridge.
9 août 2024
Avis spontané
Very Poor Quality This pack of 6 dog balls were bought on…
This pack of 6 dog balls were bought on Tuesday morning. Within 3 throws they split! My dog can have a “proper” tennis ball for many many months he’s not a destructive dog. 3 balls are at the bottom of the river when they filled with water & sank. Extremely poor quality
12 septembre 2023
Avis spontané
Hedgehog pellets
Hedgehog pellets. Our two hogs absolutely refuse to eat it. We have put a variety of different foods out, yours does not get touched. Even the Magpies fail to clear it up. As humans we dislike the smell which is stronger than other hog foods
8 juillet 2023
Avis spontané
Fabulous all the way
Fabulous, I went in to get a new lead for our dog that would fit my hand better. The store assistant helped me selected the one that fitted best for my need. Once I found what worked she continued to help me by selecting accessories including a light. Her top customer service continued when she helped set the lead up with the accessories I was most pleased from the fabulous personal experience that I would not had if I just used Amazon. Thank you Su-Brudge!
21 janvier 2023
Avis spontané
Went to the shop today with my new…
Went to the shop today with my new puppy all excited to show her off and buy some bits for her. The shop assistants just complety ignored us. There was not even a hello when they must of seen us there. They did not ask if we needed any help. When we paid for items still no acknowledgement of the puppy who was wagging her tail excited to see them.
I understand that they have a job, but we was the only ones in there so was not busy. But were happy to be talking to each other about needing to go to Tesco's.
Just thought being a PET store they may have been (even if pretending) a bit happier we were there, Spending money.
For me it just spoilt our first trips out with my new puppy.
Will not be returning will buy on line from now on.
23 décembre 2022
Avis spontané
Réponse de Su-Bridge Pet Supplies Ltd
Our apologies as this is not the standard to which we service our customers, we’ll investigate the situation and manage accordingly. Our National Sales Manager would like to reach out directly to help resolve this.
Poor response to problem.
Recent delivery of haylage found two bags mouldy and unuseable. Advised them of this by email with photos, but no response. Have been buying from them for several years, but shall be unlikely to continue.
22 juillet 2020
Avis spontané
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