I’ve placed several orders online and an order that arrived was short of items. Very frustrating trying to get through to your online advisors. Such a shame you have done away with the customer calls... Voir plus
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Customer service was exceptional. Bought an item in store for my date, and ordered an item for myself. Staff were brilliant. Returned a couple of days later for the item I ordered, same member of sta... Voir plus
I had a very positive experience on the 29th Jan. I was in the Dundee store looking for sliders and the female sales assistant was so helpful. She went into the store room and brought all the availab... Voir plus
Couldn’t believe how creased this jacket was. It was squeezed into a bag that was far too small. This was delivered to Dundee shop Bought one two years ago and this is just not the same quality Real... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Magasin de vêtements pour hommes
- Magasin de vêtements de plein air
- Magasin de streetwear
- Magasin de vêtements pour femmes
À propos de Superdry - Dundee
Écrit par l'entreprise
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensCoordonnées de contact
Unit 9-11 The Overgate Centre, DD1 1UQ, Dundee, Royaume-Uni
- 01382 200857
4,8
Excellent
114 avis
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Great staff. Deserve a bonus
Lovely staff even although their equipment did not work.
Huge range. Got a great coat but had to order online. 10% discount could have been applied if ordered at home but no discount from shop. Could not fault staff. Had a bit of a laugh re the broken iPads. Must be very frustrating for them. Love my coat.
15 octobre 2022
Excellent service
17 octobre 2022
First class experience at Dundee store
Made an online order with delivery to Dundee store. The staff (manageress and male sales adviser) were simply first class. First time buying anything Superdry however the quality of the jackets are superb. It won't be my last Superdry item that's for sure.
29 septembre 2022
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very poor experience
Very poor experience. Ordered on a Sunday was told parcel would be delivered to store by Tues/Wed at the latest. As the iteam was to be a birthday gift (for the Thursday) I went ahead with the order. Went into store on Tuesday to be told parcel not there and to await email. Still not received an email by the following Sunday (full week si ce order) but decided to go to store to check. Also checked tracking only for it to say the parcel HAD been delivered on the Tuesday thus the delay could have been avoided. As I am registered disabled it is not easy for me to get into town to the local store therefore I am NOT happy by the lack of communication from your service and severely disappointed that I could not get the parcel in time for a birthday gift
25 septembre 2022
Réponse de Superdry - Dundee
Hi Joanne,
Thank you for taking the time to share your feedback with us.
At Superdry, we do our best to give our customers a positive experience. We can see that the courier has delivered your parcel, and we're really sorry that we didn't meet your expectations on this occasion.
We have taken onboard your feedback. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care Team
Quality of items excellent
Quality of items excellent, delivered when stated and great service for any returns and refund.
14 août 2022
Réponse de Superdry - Dundee
Hi Tom,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
Réponse de Superdry - Dundee
Hi Lesley,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
Perfect,thank you😊
5 juin 2022
Réponse de Superdry - Dundee
Hi Rozalia,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Fantastic
Wonderful service , my dress was easily returned and the staff are always wonderfully friendly and helpful.
22 mai 2022
Réponse de Superdry - Dundee
Hello Vanessa,
Thank you for your feedback. At Superdry, we do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Great service in store. Quality of Jacket excellent.
I had 10% off sent me online. Wouldn't work. So went in store. Great service had the jacket I wanted.
Explained and showed girl my email from you. She gave me 10%.
That's service. Thanks
20 mars 2022
Love everything I have bought from…
Love everything I have bought from super dry and also buy gifts for my family x
2 février 2022
The in store help was fantastic
The in store help was fantastic. The reason I have given 1 star is I was charged twice for a jacket. That in itself is fine but it was the hassle of getting the money refunded. Customer services were asking for my long credit card number which I don’t know why as they could just refund off the purchase receipt. There was no help at all of customer service and it was handled in a unprofessional manner. I had to call my bank get codes to give to superdry customer service as they were saying there was no purchase made at the time I said. For one I think someone was trying to get my credit card details for fraudulent use. This needs monitoring. But as I say this is no reflection of the in store staff who tryed to get me refund but had the same question customer service need my card details. Eventually sorted but 3 hours spent on the phone to bank and superdry customer services. But thanks to instore staff.
20 janvier 2022
Shopping Experience
I shop in this store quite often as I have a son a son in law and 2 grandsons who are all big fans of this brand the staff in this store are quite young which made me a bit wary of getting good service I am glad to say I was wrong they are always friendly and helpful offering assistance with information about gift receipts and returns policy which I have used and was dealt with promptly and friendly so I have nothing but good experience when making purchases will continue to shop here in the future a big thank you to all staff in this store
15 décembre 2021
Store staff were very helpful
Store staff were very helpful, didn’t have the size I needed so they ordered one for to be delivered to the store for me to pick up as I couldn’t do it myself.
10 décembre 2021
A good quality and warm jacket
A good quality and warm jacket. I'm a skinny tall guy and usually have a problem to find a jack which fit me properly, this one does!
8 décembre 2021
Always good quality
Always good quality, fitting perfect. Nothing but good things to say.
6 décembre 2021
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