Superdry Avis 

Received some items from their online shop. One of the items still had a security tag in. So I contacted them online and my options were A) drive nearly an hour to my nearest store for them to take it out or B) send it by return free post and wait for a refund. I would then to reorder my item and hope that they take the tag out this time. So I don't have my item, I have the inconvenience of having to take it to a post office and I've got to wait for my refund which, judging by the other comments could be some time. No offer of comp or even a good will gesture. Really poor.

Had a brand new hoodie bought for me for Xmas. After 2 washes (as per manufacturer instructions) and wearing it off and on for 2 months, there's a hole developed in the back where they have stitched the label into the back of it and in the corner where the pocket is.
I have a super dry hoodie I bought over 15 years ago and it is better condition.
Quality has serious gone down hill and the price has sky rocketed.

Ordered some shoes and they have waited ages to tell me they're not in stock - the products aren't even on the website any more judging by the now-broken link in my confirmation email so they've likely been discontinued. Still haven't received my money back, suppose the company would like to hold onto it as long as they can. Absolute joke, would not shop with Superdry again.

They have recently revamped their website and now you can’t search for cargo trousers by the size that you require… you can search for the size of the WAIST that you require, but you can’t search for size of the LENGTH. This is incredibly frustrating as you now must click on each different cargo trousers and scroll down that seperate page, to then see if they are available in your size. This takes several minutes to then determine that they don’t have any cargos in my size.
Superdry never has any cargo trousers in size 30/30… (30” waist/ 30” leg)…
Really ridiculous been wearing the cargos for 20 years and they rarely have any in stock in size 30/30… you can wait all thru the autumn and winter seasons, awaiting some to come in stock in my size and by that time it is Spring and Summertime and trousers are no longer required. Ridiculous. Emailed several times, never get a response. Who is running this company nowadays? Really poor non-existent customer services and it’s no wonder that this brand has been on a steady and consistent decline for many years now. I’ll take my money and business elsewhere as they clearly don’t care. Consistently a disappointing shopping experience, which is a pity as the quality of their cargo trousers are good.

Returned some items for £300. Despite sending emails acknoweldging the returned items were received, I am still waiting for a refund 20 days later.
Sent them two emails 7 days ago and no response.
Will have to get chargeback via my Credit card company.
Don't waste your time with these clowns. I suspect they are on the verge of administration, so if you are waiting for a refund charge it back quickly!

I'm a size 12 order a jacket and hoodie which I wanted a bit of room in so deliberately upside and ordered an xl which according to their website should align with size 16. Both items are very fitted no real room in them. If I'd actually ordered the correct size wouldn't have been able to get the items on at all. I've had clothing from superdry a long time and those items were perfectly fine fitted as expected. So not sure why they have shrunk everything down. Will be returning for a full refund as the items just aren't fit for purpose.

I won't buy from this company any more, as the price system is a joke. I bought a jacket that took forever to arrive, and worse yet, the company decided to lower the price lower than what I initially paid.

The item has not yet arrived

One best brand gone to ond of worse brand bad quality stuff bad customers services

Up to 70% off jackets in their sale? There were 2 with 50% off and the rest had 30% off. While legally these are “up to” 70% off. The headline is just clickbait. Shame on you Superdry.

Can't send you the size you ordered sent me 2 sizes down and it's next to impossible to contact em

Basically they behave like con artists trying to steal your money with cheap clothes. They set a very tight returns policy of 14 days so you are stuck with an item. They do not tell you this and expect you to suck it up. There is no way to talk to customer service so you have to argue at a store. I fully intend to make the store assistant's life hell for this. For the sake of a cheap coat it is not worth all this. Get it elsewhere.

I bought a shirt on line for a Christmas gift on the 5th of December. The person I bought it for told me on the 5th of January it didn’t fit so I thought no problem I’ll exchange it. Not with this lot ?
Total rip off

I totally agree with all of the reviews regarding Superdry
I ordered a puffer coat on the 2nd of January 2025 the cost of the coat was debited from my bank A/C on the 3rd January and I never received a confirmation for this order or any tracking delivery information .
I had to call one of the Superdry stores to speak to a human being as the on line chatbot was useless !!!
The Superdry store assistant was very helpful and managed to find my order so at least I had a ref no. and told me to ask to keep going regarding the live chat until I got access to a customer services agent who told me she had an incorrect e mail address for me !!!!
I was given a tracking no. for amazon which I keep checking and it says it has created a delivery label but no other information !!
I am very disappointed in Superdry and if I ever receive my coat I am really tempted to return the said item as I feel that as is becoming very common in the UK customer services seems to be a dirty word!!!

No reply for faulty jacket sold from this site.

Non existing customer service ! Delivery massively delayed, no tracking available, no one to speak with. Shocking. Avoid !

Order an amazing looking coat from this company.
Never received it, since March 2024
Several times contacted their support who never told me where was the coat and it was "under investigation Never received a refund or the coat.

Please DO NOT BUY HERE.

I have now purchased two superdry Fuji longline coats and while they are a good fit and I was very pleased with the product originally I have had the same issue with both. The zip does not last and although trying both dry cleaners and alteration shops I can not obtain a zip the correct size so the coats are no good. It’s not though misuse, the zips just don’t last. I have contacted superdry and were told they cannot help.

The worst company to buy from. Sent wrong colour and size coat. size 8 Instead of 16! my choice was no longer available.(probably sent it to someone else in Error ) i spent ages chatting to agents via messages! Phone call services not available btw! so they Agreed to send a replacement of my choice then cancelled that too claiming no longer in stock! Which is a LIE as the website shows it clearly in stock. Greedy people!!! AVOID!

Rubbish

Purchased online, and got delivered wrong size, they have asked me to pay for the return and they are not bothered about apologizing or offering any sort of compensation for the mess up.

Item was for a birthday gift which has now been messed up

Olivia on the chat was not helpful at all

It was my first and last time with this rubbish company

Absolutely rubbish quality, jumper for 60 quid has shrank and welts stretched just after one wash in 30 degrees. Everest Parka jacket feels like wearing motorcycle gear, super uncomfortable and heavy. Misleading info about materials used. Avoid!