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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amazing artwork - I love bright colours and flowers so Susan’s unique art is perfect for me. Last year I bought a block canvas for our bedroom and love waking up to see it every morning. Recently... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've purchased two of Susan's artworks - one a box canvas and one a very large print which I organised framing for. Both pictures are very striking and have brought the garden into my kitchen. The fin... Voir plus

Noté 5 sur 5 étoiles

Absolutely stunning art work, made into lovely blank cards. One of which I used for my Aunties birthday card last week, she was really impressed and very happy. I bought a lovely selection as they're... Voir plus

Noté 5 sur 5 étoiles

Absolutely beautiful vibrant box canvas prints which fill any living space. Susan Entwistle also offers a superb bespoke service should you want a product of a different size and very helpful advice.... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration

Informations provenant de diverses sources externes

Contemporary, pointillist paintings by independent UK artist Susan Entwistle. Buy online, original paintings, limited edition & signed edition prints & cards.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

715 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(715)

51 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Poor customer service so far.

You advertised a 55cm sized frame which I selected with a print. It has arrived but the frame is only 53cm so it doesn't match my other 55cm frames. Telephoned and left a message asking them to call me but no response. Sent an email with no response. Called again but got someone who was driving so not really able to discuss. Disappointing that no-one got back to me in the first instance and I have had to make contact again to speak to someone. So poor customer service so far. Hopefully this can get resolved soon.

19 septembre 2025
Logo de Susan Entwistle Art

Réponse de Susan Entwistle Art

Hello Stephen,
We received your email at 9.13am on the day you sent your query and were unavailable in the studio to take your phone call later the same morning, then received your second call while driving and informed you that we would be able to rectify the issue when we were back in the studio the following day. Later the same day you obviously felt aggrieved enough to leave us a 1 star review before we had a chance to rectify the issue for you as agreed.

As mentioned in that phone call we have updated our frames from your previous purchases a few years ago and the size error on the website is something we will rectify.

We did rectify the issue for you the very next day and as a husband and wife team we do pride ourselves on our customer service.

Noté 5 sur 5 étoiles

Great Experience

Great Experience, ordered a picture and frame and it is lovely. Will order again. The ordering process was easy to follow, but for 'folk' across the water Inches with the centimeters would be helpful.

9 septembre 2025
Noté 5 sur 5 étoiles

Fabulous

Fabulous!
Beautiful cushions ❤️ super soft and gorgeous quality ❤️ lovely cards ❤️ brilliant experience ❤️ great communication ❤️ fast delivery ❤️ Highly recommended ⭐️⭐️⭐️⭐️⭐️

19 août 2025
Noté 5 sur 5 étoiles

Lovely designs

I bought several greetings cards from this website. The designs are lovely, and cards are reasonably priced. My only quibble is the actual website, as there is no 'quick add' from the main page as such. You have to open each individual design to add it to the basket, so a bit time-consuming. They cards arrived nicely packaged and pretty swiftly.

15 août 2025
Noté 5 sur 5 étoiles

Superb prints.

Two superb prints arrived in fine condition within a few days,well packed. Very pleased as I always am with Susan's work.The frames fitted perfectly and look amazing on our living room wall. Will be ordering more soon.

1 août 2025
Noté 5 sur 5 étoiles

Recommended

I ordered four cushions and am really thrilled with them! Beautiful colours and design and great quality.

9 juillet 2025
Noté 4 sur 5 étoiles

I ordered some cards 7 days ago with a…

I ordered some cards 7 days ago with a birthday today in mind and they have disappointingly not arrived in time. However, the website has kindly responded stating that it is the courier who has held up the delivery and thus it is out of their control and not the company’s fault.

7 mai 2025
Logo de Susan Entwistle Art

Réponse de Susan Entwistle Art

Hello Liz, I’m sorry this has been the case. I can see from logging into Evri tracking that your order has been delayed with no further information at present. Obviously this is outside our control but I will be chasing this up on your behalf.

Noté 5 sur 5 étoiles

Problem Sorted

Unfortunately my order was short of 2 items, but when I emailed and informed you I received a speedy reply saying you would despatch the missing items and also had a couple of complementary items. I was pleased with this response. I have now received these and am delighted. A really good service which felt personal, and that you actually cared. Good old fashioned service - we would all like a lot more of that, so a big thank you and an unreserved recommendation.

1 avril 2025
Noté 5 sur 5 étoiles

Susan’s beautiful artwork …

I have bought artwork from Susan for a number of years. Her art is beautiful and I have bought her cards as well as prints and cushions. All excellent quality and I would highly recommend.

28 février 2025

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