Sussex Campervans Avis 32

We feel 1 star is justified. I hope this review enables people to understand the rules and systems of this company especially with after care.
Warranty. We have owned our van for 2 years. She has had multiple faults both mechanical and internal. The SC warranty stipulates that all repairs have to be assessed and repaired by them. If you live a distance from Sussex it is a big problem, especially after multiple faults meaning multiple trips to them.
Negligence. After our underslung gas regulator was replaced by SC, 2 months later our service engineer informed us that the tank was corroded and needed replacing.
Incompetent staff. The so called 'check' list whereby each department signs off when work has been completed and checked, is a waste of time. Engine service is outsourced to a local garage. They did not complete the records, which is required for the warranty.
Communication. Appalling. We were passed off by the call handler and promised a call back, which never happened. The MD is arrogant and avoids communication.

Put a question to them on website got a call back and offered ex lease van £3800 the caller had no idea about my questions regarding the deluxe new camper seems a con emailed Sussex campers no reply 😱

Made an online enquiry then spoke to someone a week later and said we would contact them when ready to move forward. Now being hounded by daily calls and emails. If you want the hard sell then contact them, otherwise avoid!

Due to a change in circumstances my wife and I are parting with our Paradise Compact in only our second year of ownership, instead we're looking forward to taking steps towards enjoying our outdoor leisure in a different form. So grateful thanks to Nick and Jon and the After Care team for the generous way they dealt with our roof tent problem yesterday, even as soon-to-be ex-owners! Everybody at SCV has always represented the company so well in our three or four years as customers; it seems unlikely there are many other firms out there with the same open-minded approach but we shall see! For our part, Sussex Camper Vans will still be the first name that comes to mind in conversations about our camper van experience!

We had a great experience dealing with Sussex Campervans, the campers they offer are very well put together and the sales staff are knowledgeable and helpful. Would thoroughly recommend them to anyone looking to invest in a camper.

I had a great experience at Sussex Campervans! They are very well informed and passionate about what they do, service was comprehensive and thoughtful, and designs of the vans are fantastic! would recommend 100%.

In my dealings with the owners, I have found them to be knowledgeable, helpful, informative and also integrous.
Happy to recommend.

We had a fantastic experience with Sussex Campervans. The owners are not only highly knowledgeable but also really care about getting things right for their clients. They took the time to understand our needs and went above and beyond to make sure everything was spot on. You can tell they really know their stuff and love what they do. Highly recommended!

Wonderful service from start to finish. Was a pleasure dealing with the real helpful staff, who made this an extremely pleasant experience for me and my partner.

They have a wide range of different styles and ages. Really good value for money which includes an after service.

I would highly recommend Sussex campers.
Thanks again
Peter

Fantastic experience with Sussex Campervans, high end products with top notch finish. Customer service is also next to none 👍 great job and keep it up.

SUPERB! That’s how I’d describe the experience with Daniel and all the team at Sussex Campervans. Their factory is a work of art, and that carries through to their amazing Campervans. I’d recommend just calling in to have a look around the place if you’re even thinking about getting a van. I’m Irish and as we say it’s great craic!

Great attention to detail and willingness to make a campervan that you can actually use away from a campsite .

Great service, knowledge and experience as well as superb campervans.

Excellent expert service and after sale care - highly recommended

Absolutely fantastic company! Sussex Campervans are a breath of fresh air — their commitment to excellence shines through in every area of their work. From the moment you interact with them, it’s clear they genuinely care — not just about customers, but also about their team and the suppliers they work with.

What really stood out to me is their integrity. In an industry where that can sometimes be lacking, Sussex Campervans set the bar high. They’re honest, transparent, and go above and beyond to make sure everything is done the right way. You can tell they take real pride in what they do — not just building quality campervans, but building trust too.

I love the way they operate and carry themselves as a business. It’s rare to find a company so values-driven. Highly recommended!

Helpful and friendly team! Great experience

Customer service is fantastic with easy access to the boss Dan. Company works with Toyota Production Systems which ensures efficiency and effectiveness. The vans are top quality

I had a fantastic experience with Daniel Lopez at Sussex Campervans from start to finish. The whole team were friendly, knowledgeable, and genuinely take the time to understand what you are after—no pushy tactics, just honest advice and a real passion for what they do.

A great business that I’d happily recommend to anyone considering van life or simply looking for more freedom to travel on their own terms.

The perfect custom campervan! (so excited!)

Coming to Jon and Paul I was so confused with all of the options on the market (first time owners!). I think I'd got ourselves in a bit of a tizz with what we thought we were looking for so came in a little overly confident and with what we "needed"....

Luckily the team were so patient and helpful and talked to us about what we were actually going to be doing and going with the van and helped us find a base model that would be perfect with a few alterations (with out two dogs in mind!).

Now we're eagerly awaiting our custom built campervan to arrive next month and we couldn't be more excited to pick it up!!... I enjoyed picking the colours a little too much I think :')

Thanks so much team for all of the help and patience and for our perfect van - can't wait to start ticking off our adventure list.

Sussex Campervans are an absolute pleasure to work with. It’s rare to come across a company that genuinely goes above and beyond - not just in the quality of their campervans, but in how they treat people. Their attention to detail, commitment to overdelivering, and passion for what they do really shines through. Highly recommend!