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À propos de l'entreprise


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

18 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service, fast delivery and quick reply from the customer service. They were very glad to help and resolve any issues. I warmly recommend!

9 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Snabbt leverans!

Snabbt leverans till Japan med rimligt pris med varor som jag beställde. Men det kan förbättras med fraktkostnad. Fraktkostnaden får gärna bli billivare, men lika säkert och snabbt leveranssätt.

28 novembre 2025
Logo de Butik Hemlängtan

Réponse de Butik Hemlängtan

Tack för din feedback :)

Noté 1 sur 5 étoiles

They just took 135 dollars from me in…

They just took 135 dollars from me in October have not sent me a tracking is not responding to my email I am trying to track down what card I used so I can call the bank and let them know it’s fraud.

11 novembre 2025
Avis spontané
Logo de Butik Hemlängtan

Réponse de Butik Hemlängtan

Hi there, and thank you for bringing this to my attention.
I recently took over this store, and it appears that your order and any charges from October were handled by the previous owner. I want to assure you that I have not charged you for any orders that I have not shipped or am not planning to ship.

I’m truly sorry for the inconvenience this situation has caused you. Even though this issue occurred before my ownership, I’m more than willing to help you figure out what happened. If you can provide me with the order number or any details you have, I will do my best to assist you in resolving this.

Please send email to order@swedishfoodshop.com

Thank you for your patience, and again, I apologize for the trouble.

Noté 1 sur 5 étoiles

Unreliable! Slow! Warning

I made an order and did not receive any confirmation after 1.5 weeks. I contacted them via email- 3 xs- no response. I texted the owner. Received a short message- we will respond soon. Still no response after more than 2 weeks. Not serious.

13 mai 2025
Avis spontané
Logo de Butik Hemlängtan

Réponse de Butik Hemlängtan

Hi there,

Thank you for your feedback and for taking the time to let us know about this. I’m very sorry that you did not receive an order confirmation and that your emails and messages have gone unanswered – that is not the experience we want to give our customers.

I have recently taken over the store, and I’m currently reviewing previous orders and communication to make sure nothing is missed. Please contact me directly at order@swedishfoodshop.com with your name and any order details you have (such as date and items ordered), and I will personally look into this as soon as possible.

Again, I sincerely apologize for the inconvenience and the lack of response, and I appreciate the opportunity to make this right.

Noté 5 sur 5 étoiles

Fast delivery

Ordered to the UK over a weekend, received the items I ordered after 3 working days which was more than reasonable. Was a bit concerned at first, after reading the reviews, but cannot say I had a bad experience whatsoever. (Edit: I received my order the day after it was shipped)

Note that the delivery fees can be quite high when ordering perishable goods, but this is down to the pricing of the UPS Express Delivery and not the store.

All in all good experience and got a nice taste of home (which is needed as the food in the UK is garbage). Will definitely order again.

29 novembre 2023
Avis spontané
Logo de Butik Hemlängtan

Réponse de Butik Hemlängtan

Thank you for your feedback! :)

Noté 1 sur 5 étoiles

Sell-by dates not respected

Ordered a couple of different Swedish breads. Received old bread, after sell-by date . Not reliable and expensive

1 août 2023
Avis spontané
Logo de Butik Hemlängtan

Réponse de Butik Hemlängtan

Hi there,
Thank you for your feedback. This review is from 2023, before I took over the store, but I will take this feedback with me to ensure better quality going forward.

You are welcome to buy from swedishfoodshop.com again!

Noté 5 sur 5 étoiles

Happy

Very easy and fast !

24 septembre 2021
Avis spontané
Logo de Butik Hemlängtan

Réponse de Butik Hemlängtan

Thank you for your feedback! :)

Noté 2 sur 5 étoiles

Not the site you think it is, be careful

I just made a big order, no confirmation given if the payment was successfully or any email given about the order. Problem the money of the payment was deducted. I sent them one support mail, not yet any reply from there. Therefor I checked out this site if it is scam or not. But I really dont hope so. First impressions was good, but high prices. They just have to fix their site and support service. More user friendly. I will see who this ends, but I hope I will receive everything in time what I order without any other issues. Better look for other site, so you will not have the bad experience I got with them now.

15 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

I ordered two Swedish kids

I ordered two Swedish kids, DVD movies for when my 3 year old grandsons come to the USA for a visit. The movies arrived in pristine condition and it was above and beyond Butik to let me know that I would need a regional free DVD player in order to play the movies. This company is a A+ company. The movies took a few weeks to get to me, but they let me know they would arrive in 4-6 weeks. And they were right. Thanks Butik.

8 février 2020
Avis spontané
Noté 3 sur 5 étoiles

Their site is extremely misleading

Their site is extremely misleading, saying that shipping will take one day.

When i asked why it took 7 days for it arrive, tehy said that was only shipping time, it did not include packing.

Do not use this site if you need quick delivery

22 novembre 2017
Avis spontané
Noté 2 sur 5 étoiles

Expensive, unresponsive and unreliable

I used the Swedish Foodshop 2 times now. I was pleased with the first delivery about a year ago but something changed since then.
First of all I found the items to be rediciously overpriced (especially cheese). Second of all this time the delivery was not shipped to UPS until 3 days after my order causing the ordered items to be useless for me. Thirdly I have tried to contact the shop several times now using the email they supply and eventhough they promis 48h responsetime (really? 48h? wow... not impressed) I still havent recieved any answers here today more than 1 week later.
To sum up: dont order there unless your are willing to pay alot, sustain the risk of not recieving your order on time - and you better hope nothing goes wrong because they wont answer you...

24 août 2016
Avis spontané

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