Sytner Group - Bentley Manchester Avis 

Bentley at Manchester from purchase through to servicing have given myself the very best experience,
Jan in sales and Kate in servicing have been an absolute pleasure to deal with. I have owned a few executive class vehicles over my years but this has been by far the most memorable marque.

FOR THE ATTENTION OF: - Sharzly Malata, Service Team Manager at Bentley Manchester.

Thank you, for your time and professionalism on the 15th of September 2022.

Individually, you are a pleasure and a tonic to experience. An Ambassador for Bentley.

As are your colleagues, namely, Yan, Ben, Stephanie. It's always a pleasure!

Excellent service from start to finish

You carried out a full service for £1200 which seems expensive for what you did. My windcreen wipers worked ok yet you replaced them at a cost of £73. If they dont need replacing why do it? Save the customer money!
You reported to me that:
1. That seat button unit was coming away from my seat and the buttons were not working.
2. That the aircon was not working and needed re-gassing.
3. There was a miss fire recorded on the ECU and you would first replace the spark plugs at a cost of £740 and see if that solves the problem.
I collected my car and examened the seat unit on both sides and all units were firmly set into the seat and all buttons were working. I drove away with the aircon turned on and it worked perfectly after one minute driving, ice cold blowing! I did not feel or heared any sign of a miss fire.
I tel. when I got back home and gave the information to you and was informed that you had a similar colour car in the shop and maybe there was a mix up between them. You would call back to confirm this, which you never did. How can I have any confidence in what you report to me about my car?

Excellent service from Amir today, he answered all my questions and gave great advice. Very personable and easy to chat with. I now have my new car on order :)

My contract there was with Roy' and over the years I have owned many cars and delt with many dealership' some have been ok and many have not. your staff from my first contact with your company have been so helpful and pleasant to deal with and I have to take my hat of to Roy' its people like Roy we need but they are hard to find.

I had two Bentleys recently serviced with your firm. I would like to say that I have not at anytime over the years had such a pleasurable and totally professional service as I did by a fine fellow called Sharzly. He has been the most charming, thorough and knowledgeable person I have ever dealt with at Bentley in over 20 years. If it was my firm I would promote to a high position in the company and to train and ensure other employees act in the manner he does.

Took my McLaren to the Aftersales Centre for a service and MOT. The car was worked on by Jamie who has looked after my car since new. He was very polite and I have every confidence in him. Sam is my contact and he looked after myself and my wife in his usual friendly and courteous manner. The tour around the service area was most impressive.

Spoke to Mark ref to a problem connecting an old phone to the car, never encountering this problem before he went and looked into this and sent an email less than an hour later. He called me back the follo9day as a courtesy to follow up to give me more info. Could not ask for more service

Great service, very helpful and accommodating.

As always it’s a pleasure to meet the team at Bentley Manchester who are always happy to meet me especially Mr Kelsall who never disappoints.

Excellent service, carried out on time and at estimated cost

Totally dissatisfied with the service I was given picked my car up only to find out there was still a problem. Phoned up just told to bring it back leave it with us find your own way home. You need to either pick it up yourselves & leave me a vehicle so I can get on & do my job instead of wasting my time which takes over 2 hours !!!!

Another great Service Experience I have come to expect for McLaren Manchester's Service Team but never take for granted.
Thank you for continuing to make my 10th year of McLaren Ownership just as special as the first

Personalised and efficient service with good communication.
From arranging pickup to diagnosing small issues raised the service was excellent.
It’s great to feel you have a single point of contact that looks after your needs.

Service fine and very courteous, but communication and follow up poor. I specifically booked service drop off and collection dates after discussion to allow time for wheel refurbishment, but on arrival was told that the relevant person wasn’t in that day and I’d have to wait to see if he had time to fit my job in. After chasing the following day I was told that he didn’t do my type of wheel at all (a standard Bentley fitment) but I could have the number of a local expert (local to the garage but not to me). As I’m thinking of changing the car I also asked for it to be appraised and valued during the days it was with the garage to allow any inspections required. Despite receiving a promise of a call the same day and chasing 3 times I’m still waiting 10 days later. Disappointing after 9 years of loyal custom.

Sam is brilliant, extremely knowledgeable about the product and fantastic to deal with.
Marcus

Faultless service all round. Special mention for Sam and Andy who are extremely efficient, knowledgeable and true petrolheads. A pleasure to deal with these guys and a big part of the Mclaren ownership experience for me. How it should be done.