JLR Northampton. Excellent while selling. A wall of legal deflection when it goes wrong. The car has been off the road over three months in total. My heavily pregnant wife and our child... Voir plus
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Lisez les avis des autres
Thank you to the staff who welcomed us on the way into the car park and were professional from start to finish in selling us a new car. They listened to what we were looking for and came up with a gre... Voir plus
Lloyd and Dan were very helpful in our experience of buying a car for our daughter. Lloyd was very patient and answered very calm and professional to all our questions and Dan was very helpful in rega... Voir plus
L'entreprise a répondu
Matt&Lloyd were very helpful, not pushy & left me to look over the car at my leisure. Then after, answering any questions I had. The hand over & paperwork was very quick & hassle free. Lloyd even... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Ravens Way, NN3 9UD, Northampton, England, Royaume-Uni
- 01604773516
4,4
Excellent
47 avis
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JLR Northampton
JLR Northampton.
Excellent while selling. A wall of legal deflection when it goes wrong.
The car has been off the road over three months in total. My heavily pregnant wife and our child were left stranded at the roadside during breakdowns….more than once. We do about 1,500 miles a year.
I asked to reject the car under the Consumer Rights Act. Flat refusal, delivered with a tone I can only call smug….including telling me I was welcome to try the Motor Ombudsman, but they’d probably side with the dealership.
No apology, no interest in putting it right at any stage and it was a different garage fixing the car, they’ve made no offer or attempt to help at all.
So the Ombudsman complaint is going in.
Lovely when selling, less so when actually faced with the quality of their products.
23 juillet 2026
Avis spontané
Ellie on parts was amazing she heped me…
Ellie on parts was amazing she heped me resolve my issue absolute star
24 juillet 2026
Avis spontané
Thank you to the staff who welcomed us…
Thank you to the staff who welcomed us on the way into the car park and were professional from start to finish in selling us a new car. They listened to what we were looking for and came up with a great, affordable finance package so a big thankyou to Amy and Matthew.
12 juillet 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Lloyd and Dan
Lloyd and Dan were very helpful in our experience of buying a car for our daughter. Lloyd was very patient and answered very calm and professional to all our questions and Dan was very helpful in regards the financial assistance. Moreover, we needed the car very quickly and they both got it sorted in less than 2 days. I definitely recommend both of them as they said they work all the time together and will do everything to help and satisfy the customer.
28 juin 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Stefania, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Lloyd and Dan were able to assist you so effectively and that the process was smooth and swift. It’s wonderful to know you felt supported and valued throughout. Your recommendation means a great deal to us, and we truly appreciate your trust in Geely Northampton. Wishing your daughter many happy miles in her new car! Kind regards, Geely Northampton Team
Josh and Alex at Northampton
Josh and Alex at Northampton were both excellent. They worked together to amazingly, get me in my new car within a couple of days!
I would highly recommend them and the brand.
18 juin 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Abby, Thank you ever so much for your kind words. We’re delighted to hear that Josh and Alex provided excellent service and were able to get you into your new car so swiftly. It’s wonderful to know you would highly recommend both the team and the Geely brand. Your support means a great deal to us, and we hope you enjoy every moment with your new vehicle. Wishing you many happy journeys ahead! Best wishes, The Geely Northampton Team
Josh was very informative
Josh was very informative and knowledgeable. Although we haven’t fully committed to the purchase as of yet, we will definitely return to Josh to finalise the purchase!
25 juin 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you, Dave, for your kind words. We’re delighted to hear that Josh was able to provide you with informative and knowledgeable assistance. It’s great to know you feel confident about returning to finalise your purchase when the time is right. Should you have any further questions or require additional information in the meantime, please don’t hesitate to get in touch. We look forward to welcoming you back to Geely Northampton soon.
Purchased a Geely EX5 Max
Purchased a Geely EX5 Max from this dealership while the price was very competitive the service was atrocious, I had travelled 140 miles and specifically told the dealership to fully charge the car so I can drive home without having stop to charge as we have a young child we left with a babysitter and needed to get back asap upon inspecting the car no car mats were present these were put in later, battery was a third full meaning we wouldn't make it home was just told there is a rapid charger down the road, stone chips that we were told would be fixed were still present and the car was parked under a unlit tent preventing us from being able to see any issues with bodywork, we had to wait 5 hours for someone to attend to us, stone chips to be addressed and car to have enough charge to get home, the stonechips were just touched up with a pen which you can tell and on a 26 reg car looks totally unprofessional, the car has two dents which explains why they parked it in the dark tent luckily in the pictures they sent me of the car prior to purchasing they are visable and I have now logged a formal complaint with Geely UK and if not resolved I will escalate to the motor Ombudsman as the service has been awful. On the day after 5 hours was asked to pay more than agreed then after they looked in to it paid correct amount then when leaving luckily I looked in the boot and no charging cable present so had to go back in to get one, I have called to complain then they put the phone down called again got the same bloke said oh I thought the other team picked up spoke to a lady who took all the information and details and I've heard nothing, we agreed that if I bought the car they would pay the first year road tax they said I should pay as I'm the owner then they will refund sent confirmation as per their requests no acknowledgement or refund received, on the day they gave me a key none of the buttons work, second key not present would come in the post it did but neither worked I had to go out and get batteries for them to fully work on the day they should have set me up on the cars app they didn't said they will email Geely to set me up after speaking to Geely they said nonsense and the dealer has just lied to me they kindly stepped in and set me up straight away, this dealership is by far the worst I have experienced in terms of customer experience and aftersales if I could give 0 stars I would the car is lovely but the experience has left a bitter taste following the whole experience
6 juin 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Jonathan, Thank you very much for your kind words and for choosing Geely Northampton for your EX5 Max purchase. We are delighted to hear that you found our prices competitive and that Josh provided you with excellent service. It is always our aim to ensure every customer has a positive experience, and your feedback is greatly appreciated. We hope you enjoy your new vehicle and look forward to assisting you again in the future. Best wishes, The Geely Northampton Team
Geely Starray Purchase
I recently purchased a Starray EM-i and had a great overall experience. Josh was very helpful throughout the process, answering questions clearly and making everything straightforward and stress-free. The whole experience was smooth and professional. Thank you, Josh and Dan, for your excellent support.
21 mai 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Anoop, Thank you very much for your kind words and for choosing Geely Northampton. We’re delighted to hear that Josh and Dan provided you with clear, helpful support throughout your purchase of the Starray EM-i. It’s wonderful to know the entire process was smooth and stress-free for you. Your feedback is greatly appreciated and motivates us to maintain the highest standards of service. We hope you enjoy your new vehicle and look forward to assisting you again in the future. Best wishes, The Geely Northampton Team
I have the present experience whit car…
I have the present experience whit car sales person josh i would definitely recommend him helping me a lot whith enquiries whith car ewrithing patience quickly knowledge understanding simply the great guy geley is lucky to have him definitely 💯 and beyond recommend him milon procent
21 mai 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Nenad, Thank you ever so much for your wonderful review. We are delighted to hear that Josh provided you with such excellent service, demonstrating patience, knowledge, and understanding throughout your experience. It’s fantastic to know he made the process smooth and enjoyable for you. Your kind words mean a great deal to us, and we truly appreciate your recommendation. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Geely Northampton Team
Review for Josh from Sytner Northampton
Writing
We recently purchased our Geely EX5 from Sytner Geely Northampton and I just wanted to leave a review for Josh, who looked after us throughout the process.
From the beginning, Josh was always polite, organised and easy to contact. Even when there were delays and some miscommunication between departments, he stayed calm, professional and continued trying to help us and keep things moving.
Buying a new car while managing work, childcare and busy schedules can be stressful, and Josh was understanding of that. He never made us feel ignored and always replied when we needed updates or support.
What I appreciated most is that he was honest, approachable and didn’t disappear when problems came up, which unfortunately is quite rare nowadays.
We are very excited to collect our new Geely EX5 and would definitely recommend Josh to anyone looking to purchase a car from Sytner Geely Northampton.
Thank you again, Josh!
12 mai 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Julieta, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Josh provided such a professional and supportive service throughout your purchase. It’s wonderful to know he was approachable and kept you informed despite any challenges. We hope you enjoy your new Geely EX5 and that it brings you many happy journeys. Your recommendation means a great deal to us. Best wishes from all of us at Sytner Geely Northampton.
Excellent customer service
Excellent customer service, very friendly staff.
26 avril 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Monika, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our customer service excellent and our staff friendly. It is always our aim to provide a welcoming and supportive environment for all our customers. Your positive feedback truly means a great deal to the entire team here at Geely Northampton. We look forward to welcoming you back in the future. Best wishes, The Geely Northampton Team
Very happy with my experience here
Very happy with my experience here. The guys were really good at explaining all my options and I felt that I had all the info I needed when buying my car.
23 avril 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you very much for your kind words, Duncan. We’re delighted to hear that you felt well informed throughout the process and that our team were able to clearly explain all your options. It’s important to us that every customer feels confident and comfortable when making such an important decision. Your feedback is greatly appreciated, and we hope you continue to enjoy your new car. Should you ever need any assistance in the future, please don’t hesitate to get in touch.
Really happy with the service provided
28 avril 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Kinga, Thank you ever so much for your kind words. We are absolutely delighted to hear that you are really happy with the service provided at Geely Northampton. It is always our aim to ensure every customer has a positive and enjoyable experience, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future and continuing to provide the high standard of service you deserve. Best wishes, The Geely Northampton Team
Réponse de Sytner Group - Geely Northampton
Dear Kim, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced great service at Geely Northampton. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a lot to the entire team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Geely Northampton Team
Had a great test drive with Bradley…
Had a great test drive with Bradley today in the EX5. Excited about going electric and the offers in the charger with the EX5 is such good value.
Matt took me through the finance options and was very helpful too.
24 avril 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you, E H, for your fantastic 5-star review. We’re delighted to hear you enjoyed your test drive with Bradley and are excited about making the switch to electric with the EX5. It’s great to know that the offers on the charger provided excellent value for you. We’re also pleased that Matt was able to assist you with the finance options and made the process straightforward. Your kind words are very much appreciated, and we wish you all the best with your new vehicle.
Had a test drive with Jack and Matt…
Had a test drive with Jack and Matt went through the payment options. The Starray is amazing!! Can’t wait to pick up my first brand new car!!
24 avril 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you, Mr H, for your fantastic review. We’re delighted to hear that Jack and Matt provided you with excellent support during your test drive and payment discussions. The Starray is indeed an impressive car, and it’s wonderful to know you’re excited about collecting your very first brand new vehicle. We hope it brings you many enjoyable journeys ahead. Your kind words mean a lot to the team here at Geely Northampton. Wishing you all the best with your new car!
From when I met Matthew Hulston the…
From when I met Matthew Hulston the whole process was smooth and professional. Informative to the point and everything was explained well. The whole process was great.
18 avril 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you very much for your kind words and positive feedback. We are delighted to hear that Matthew provided a smooth and professional experience throughout your visit. It is always our aim to ensure everything is explained clearly and that the process is as straightforward as possible. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Geely Northampton in the future.
Fantastic service at Geely Northampton
Fantastic service at Geely Northampton. Bradley took me for my test drive and then Matthew was great on sorting out the deal. Over the moon with my new car. Great service. Would highly recommend these guys to anyone. Fantastic staff and great customer service.
23 avril 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you so much, Chris, for your wonderful review. We’re delighted to hear that Bradley and Matthew provided you with such excellent service throughout your test drive and purchase. It’s fantastic to know you’re over the moon with your new car. Your kind words about our team and customer service mean a great deal to us. We truly appreciate your recommendation and look forward to welcoming you back to Geely Northampton in the future. Enjoy your new vehicle!
I recently visited the dealership and…
I recently visited the dealership and where i spoke with Lloyd and Matt C, and I just wanted to leave a review to say how helpful they both were. I haven’t made my mind up about buying a car yet, but they were patient, professional, and never made me feel pressured.
They took the time to answer all my questions, explain my options clearly, and made the whole experience relaxed and informative.
28 février 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you, Kyle, for your kind words and for taking the time to share your experience. We’re delighted to hear that Lloyd and Matt provided such patient and professional service, making your visit relaxed and informative. It’s important to us that every customer feels comfortable and never pressured when exploring their options. Should you have any further questions or decide to proceed, we’ll be here to assist. We truly appreciate your thoughtful feedback and hope to welcome you back soon.
Car subject to safety recall
Paid deposit, was assured vehicle was ready for collection paid for flight to Birmingham from belfast tomorrow and paid for train to sytner northampton. Phoned this evening to check there were no recalls on vehicle, to be informed there is a safety recall and if I wanted the vehicle they would check with management to see if they would still sell the vehicle, but they would require a disclaimer form signed.
They were nice guys but really selling a vehicle with a recall taking a deposit and I paid £100 in travel costs to be told the vehicle was potentially dangerous.
Edit: response to reply, don't see the point in contacting customer services as I am out of pocket and assume I will have to take it on the chin.
8 avril 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Stephen, We sincerely apologise for the distress and inconvenience caused regarding the recall on the vehicle. Your safety is our utmost priority, and we understand your frustration with the situation and the travel expenses incurred. We appreciate your kind words about our team and regret that this experience has not met your expectations. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss this matter further. Kind regards, Geely Northampton
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