On this particular visit, I was greeted by Sophia, whom I have dealt with before, she walked me through what work was needed and let me know what time my car was going to be ready. On picking up the v... Voir plus
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Lisez les avis des autres
Sophie was great with showing us the car and in general. I’ve given a 4/5 only because when we got the car home I found a small dent above the rear passenger door window. Had I been made aware of it I... Voir plus
We dealt with Jonathan Hill at the Huddersfield branch and I highly recommend both this particular branch and Jonathan himself. From start to finish it went very smoothly. I wasn’t even planning on u... Voir plus
L'entreprise a répondu
Friendly attentive and accommodating staff who treated me as a valued customer . Little touches like the coffee and drinks counter with a helpful member of staff there were nice. And a good deal on m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Trident Business Park, HD2 1UA, Leeds Road, Royaume-Uni
- 01484 350000
4,4
Excellent
500 avis
Demande des avis aux clients
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Réponse de Sytner Group - Huddersfield Audi
Thank you so much for your kind words Reggie! We are delighted to hear that you had a great experience with Oliver and Shauna. At Huddersfield Audi, we strive to provide the best customer service possible and it's wonderful to know that we have achieved this. We are committed to ensuring that all of our customers have a positive experience and we are so pleased that you were satisfied with the service you received. Thank you for taking the time to leave us such a glowing review.
Great purchasing experience thanks to…
Great purchasing experience thanks to all members of staff who dealt with me_
6 juillet 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Amanda. We are delighted to hear that you had a great purchasing experience with us at Huddersfield Audi. We strive to provide the best customer service possible and it is wonderful to hear that our team members have achieved this. We hope that you are enjoying your new car and that you will continue to be a valued customer of ours. If you ever need any assistance, please do not hesitate to get in touch. Thank you again for your review.
First Class Customer Service!!
When recently looking for a Used Audi a came across a Q5 I liked the look of, so gave Audi Huddersfield a call to enquire. I was put through to a lady name Jemma, who was extremely courteous and professional in the questions she asked. I told her what I was looking for in my next purchase, and she listened to my requests and took note to everything that was on my wish list. The initial car I enquired about was eventually the one I purchased, but there were a number of other options, presented to me by Jemma having listened to my requirements in the first conversation we had. Jemma did a video of the the car and went into great detail about literally everything, in terms of its functionality, but also took particular interest in the boot space, as I told her I had a German Shephard Puppy. the purchasing transaction all went smoothly and the car was delivered swiftly and in immaculate condition.
I would personally recommend Audi Huddersfield to any prospected buyer and in particularly Jemma!!
19 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Paul. We are delighted to hear that you had such a positive experience with Jemma and Audi Huddersfield. We strive to provide the best customer service and it is great to hear that we have achieved this. We are also pleased that you found the car that you were looking for and that the purchasing transaction went smoothly. We hope that you and your German Shephard Puppy enjoy your new car and we look forward to seeing you again soon.
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind review, Alan. We are delighted to hear that you had a positive experience with us at Huddersfield Audi. We strive to ensure that all of our customers are well looked after and kept informed throughout their visit. We are glad that you found our organisation to be of a high standard and we hope to see you again soon.
I’ve just purchased my 3rd vehicle from…
I’ve just purchased my 3rd vehicle from Huddersfield Audi. Shauna made the whole buying process really easy. She is extremely knowledgeable and answered any questions we had. I absolutely love my new Q2.
22 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Hi Janet. We are delighted to hear that you had a great experience with Shauna and that you are happy with your new Q2. We look forward to seeing you again soon.
Thanks Sytner
Having purchased this car and my last car from Sytner Audi the after sales and service process is always nice and easy, on this service again it was a simple timely drop off and collection - making life easy :-)
20 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you Steve. We are delighted to hear that you have had a positive experience with us and that our after sales and service process has been easy and convenient for you. We look forward to seeing you again soon.
Good communication throughout
Good communication throughout, efficient and very professional
18 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Ken. We are delighted to hear that you had a positive experience with us.
Pleasantly Surprised…
Honest and open discussion with respect to a new car purchase. All information provided as required on time and in full.Pleasure to deal with when compared to another premium car brand I have dealt with recently.
14 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Hi Alisa. We are delighted to hear that you had a positive experience with us at Huddersfield Audi. We strive to provide honest and open discussions with our customers and ensure that all information is provided in a timely manner. We are glad that you found us to be a pleasure to deal with compared to another premium car brand.
Had a great experience at Huddersfield…
Had a great experience at Huddersfield Audi when buying a new Audi A1, Tom Birkhead offered first class service right down to setting up all the car’s technology.
Would definitely recommend them👍
13 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Hi David. We are delighted to hear that Tom Birkhead provided you with first class service and that you would recommend us. We strive to ensure that all our customers have a great experience when buying a car from us.
My service advisor Ellie was extremely helpful and very polite
My service advisor, Ellie was great. Very polite and well presented.
Show room was spotless and the technician I went out with was also polite and very chatty.
The video of my car I received was in great detail and informed me fully about my car.
Happy with the service I received
5 juin 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind review Sarah. We are delighted to hear that you had a great experience with our service advisor, Ellie, and that the showroom was spotless. We are also pleased that the technician you went out with was polite and chatty. We are glad that you were happy with the video of your car and that it informed you fully about your car. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for choosing Huddersfield Audi.
Will never use an Audi Sytner garage again.
I contacted Huddersfield Audi on Monday because I have had some problems with the clutch on my Q3. It started whilst I was away on holiday on the East coast of Yorkshire and as it was not drivable I had to contact a local garage in Flamborough who came and towed it to their garage. They replaced a part and it ran well enough to drive it home to Huddersfield. However I then had more problems with the clutch so rang Huddersfield Audi to have it checked. They refused to look at it because I had work done at another garage. I have owned Audi cars for well over 10 years and always had them serviced and the MOT carried out by them in Huddersfield and Bradford. I will never use an Audi Sytner garage again and I will buy a different make of car next time.
5 juin 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
We are sorry to hear that you had a negative experience with us. We understand that you have been a loyal customer for many years and we value your custom. We would like to assure you that we take all customer feedback seriously and we are sorry that we were unable to help you with your car. We would like to invite you to contact us again in the future and we will do our best to provide you with the best service possible. Thank you for taking the time to share your experience with us.
Réponse de Sytner Group - Huddersfield Audi
Thank you for your 5 star review Mr Riley. We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide our customers with the best speed and service possible, and it's great to hear that we have achieved this for you. We hope that you will continue to choose us for all your Audi needs in the future. Thank you for your kind words and for taking the time to leave us a review.
Great customer service.
1 mai 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Mr Mitchell. We are delighted to hear that you had a great experience with us at Huddersfield Audi. Our team works hard to ensure that all of our customers receive the highest level of customer service and we are pleased that you felt this was the case. We strive to provide a friendly and professional service and we are glad that you felt this was the case. We look forward to welcoming you back to Huddersfield Audi in the future.
Réponse de Sytner Group - Huddersfield Audi
Good morning and thank you for your 5 star review of Huddersfield Audi. We are delighted to hear that you had an excellent experience with us and that you would highly recommend us for servicing needs. We strive to provide the best customer service and experience possible and it is great to hear that we have achieved this. We look forward to seeing you again soon.
Very professional
Very professional, made my waiting very pleasant, frequent update on app and in person.
30 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Faye. We are delighted to hear that you had a pleasant experience with us at Huddersfield Audi. We strive to provide the best customer service possible and are pleased that you felt we achieved this. We understand how important it is to keep our customers informed and we are glad that our app and in-person updates were of use to you. We hope to see you again soon and thank you for your continued support.
Excellent service from the sales team
Excellent service from the sales team, we were very professionally looked after pre and post sale by Oliver. Thanks for all your help and your ongoing care.
27 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Mrs Nalson. We are delighted to hear that you had a great experience with our sales team, and in particular with Oliver. We strive to provide the best possible service to all our customers, and it is very rewarding to hear that we have achieved this. We are committed to providing ongoing care and support to all our customers, and we are glad that you have experienced this. We look forward to welcoming you back to Huddersfield Audi in the future.
Danni was very helpful when we called…
Danni was very helpful when we called in to book the car in for a service.
When we brought the car in the service went as planned. We were kept in the loop the whole time.
25 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Mrs M M Rooney. We are delighted to hear that you had a positive experience with us at Huddersfield Audi. We strive to provide excellent customer service and it is great to hear that Danni was able to help you when you called in to book the car in for a service. We are also pleased that the service went as planned and that you were kept in the loop the whole time. We hope to see you again soon and thank you for your continued support.
Collecting my Vehicle
When I went to collect my vehicle I was handed my keys. I wasn’t told where my vehicle was parked like everyone else seemed to have been told (even had someone bring it nearer to the door for them!) I had to go & search for it. It was throwing it down with rain. When I found it I was soaked. Only to realise it was blocked in by another vehicle. I then had to go back to find out whose it was. I was told by one of your employees that it must be a customer’s vehicle that was blocking me in. Then the same person came out to move it?
20 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your review, Miss Joyce. We are sorry to hear that you had a difficult experience when collecting your vehicle. We strive to provide excellent customer service and it is clear that we did not meet your expectations on this occasion. We will ensure that our staff are more aware of the importance of providing clear instructions and assistance to customers when collecting their vehicles. We apologise for any inconvenience caused and hope that you will give us another chance in the future.
Fantastic service start to finish
19 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your fantastic review, Neil! We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best service possible and it's great to hear that we achieved that for you. We hope that you will continue to choose us for all your Audi needs and that you will recommend us to your friends and family. Thank you again for your kind words and we look forward to seeing you again soon.
The staff are always so helpful and…
The staff are always so helpful and friendly. I can’t remember the lady’s name that helped me most recently but she was fab.
11 avril 2023
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Rachel. We are delighted to hear that you had a positive experience with us at Huddersfield Audi. We strive to provide excellent customer service and it is great to hear that our staff were able to make your visit a pleasant one. We are sorry that you can’t remember the name of the lady who helped you, but we are sure she will be pleased to hear your kind words. We hope to see you again soon and thank you for choosing Huddersfield Audi.
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