Sytner Group - Mercedes-Benz Of Bath Avis 

Brilliant service from the technicians video of the car to Jayden the service Adviser
Thanks guys

Went in last week with my parter looking at swapping our old car for a new one and spoke to Josh
From start to finish the customer service was excellent
Josh sat us down talked about payments
What we could get for our old Mercedes
What budget we had monthly
Deposit required , what colour what engine extras
Josh was very very professional and so helpful and would highly recommend any one going to this show room to ask for this gentleman as he goes through the whole process with u at ease
Thanking you Josh for the great customer service and help u provided for me and Jill

Will definitely see u next year to upgrade my car

Thank u 🙏 so much

A disappointing experience for a premium brand

I have been a long-standing customer of Mercedes-Benz of Bath, having purchased two cars from the dealership, so it is disappointing to have to leave this review.

My most recent experiences, both in sales and servicing, have been extremely poor.

When purchasing my car in February 2026, I felt rushed by the salesperson, who repeatedly talked over me when I tried to clarify points in my previous PCP. There was little effort to understand my needs or present options that were best suited to me, and I left feeling as though I had been rushed out of the showroom. Ultimately, I had to research and identify the car I wanted to purchase myself before contacting the dealership to arrange for it to be transferred from another dealer so I could collect it. For a premium brand such as Mercedes-Benz, I found this level of customer service disappointing.

The collection experience was equally underwhelming. Rather than having the car presented in the showroom, it was parked outside on the forecourt, without a cover, in a designated space marked out with a temporary barrier. It felt impersonal and lacked the attention to detail I would expect when purchasing a premium vehicle. I left feeling thoroughly disappointed by the overall experience.

Unfortunately, it appears that little has improved. My husband took his car to Mercedes-Benz of Bath earlier this week for a service, having booked an appointment in advance. On arrival, although the dealership had a booking for his car, it had been recorded under a different name. He was left waiting in the lounge for 45 minutes before having to approach staff himself to establish whether he was going to be seen at all.

Having been advised that the service would take approximately two hours, he ultimately waited four hours for the work to be completed.

Taken together, these experiences reflect a disappointing standard of customer service across both the sales and service departments. I must state that the service itself was completed without issue. As long-standing customers, we expected a far more professional, attentive and customer-focused experience. Instead, we have been left questioning the value of choosing the Bath franchise to cater to our needs.

I would encourage anyone considering purchasing or servicing a Mercedes-Benz to visit Mercedes-Benz of Salisbury instead where they are much more attentive to the service needs of the customer. Based on our experiences, I would not recommend Mercedes-Benz of Bath.

Staff made me welcome during my visit.all the staff I dealt with were very smartly dressed and kept me informed of the progress of my car

GLC Service - I was really looked after by the team. Facilities were great and I was able to work at a desk with no issues. Thank you.

The service was so great and welcoming, Melanie was so good with attending to customers and I enjoyed it.

Very kind, professional, patient staff. Everything was explained clearly. Always someone to greet you at the reception desk .

Both Phoebe and Elise were very helpful with the service and purchase of my new car.

Great support on arrival and whille waiting, and having kind conversation with several members of staff, and helpful information from Laurence. Having the vidoe was also very helpful.
The hospitality of Mercedes is excellent.

Door to door service, comprehensive video survey and sparkling valet

It is always a pleasure to visit, I received a warm welcome by name.
Laurence was very knowledgeable, polite and very, very efficient.

I was welcomed at reception then my details and requirements met as usual then Sarah kindly attended and sorted my coffee and a sandwich all gratis a nice touch thanks guys the best or nothing !

When I booked the service and when I arrived I was told that it would take about 2 hours. In fact it took almost 4 hours. They were clearly overbooked for that day

recently had the car serviced and all good, but then a little niggle with Bluetooth. John was absolutely top drawer as was Lawrence. instead of shopping around for the best price, i would rather pay handsomely to a company that recognise the human face and communication is better than automation and faceless personnel. absolutely first class service, BUT phone system still rubbish!

Failed my cars MOT due to near side headlamp too low. Terrible.

I took my Mercedes GLA in for a service and opted to wait, whilst the car was services. The facilities were excellent with free WIFI and drinks were also available. The communication throughout the service was excellent, including a video from the technician, talking through the service. The staff were great too, very professional. I would definitely take my car here again.

I recently bought my first hybrid car from Mercedes-Benz of Bath. From start to finish, I was supported by Alex Arkell who was brilliant throughout the entire process. I had many questions & Alex was incredibly knowledgeable, approachable and he explained everything clearly. A consummate professional.
Thank you Alex!

I used their customer area to wait whilst they carried out a service on my car. The team are friendly and welcoming from the minute you walk in, to the minute you leave. The customer area is comfortable and inviting with a selection coffee and tea readily available. The mechanics are thorough and meticulous & you have the advantage of being able to watch through the large windows in the customer area.
I would always recommend MB and the guys in Bath are no exception - superb

The service from the adviser was good,comunication when you speak to other adviser did not relay information.Its all it the detail I purchased 4 new tyres centre caps and bolts.
The tyre fitting soap was left on the wheels ,the wheel bolt holes was not cleaned just the new nuts were put in.
The car was not cleaned before pick up.
The wheel soap removsl took half an hour to remove.
Finer detail would have been good.