I arrived on time they completed the air bag recall on time allowing me to carry on with the rest of my day, a far call from some dealerships who give an appointment time for a recall and when they ar... Voir plus
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It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... Voir plus
L'entreprise a répondu
Had to wait around as no signs indicating service desks, but after asking I found the staff very helpful
As a new customer my first visit to the dealership was not the best start, waited in reception for over 5 minutes, no staff? Some were sitting at desks but still no attempt to assist, finally so... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Conway Rd, LL31 9AY, Llandudno Junction, Royaume-Uni
- 01492 585777
4,3
Excellent
240 avis
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Had to wait around as no signs…
Had to wait around as no signs indicating service desks, but after asking I found the staff very helpful
22 octobre 2026
Avis spontané
As a new customer Audi Llandudno Junction
As a new customer my first visit to the dealership was not the best start, waited in reception for over 5 minutes, no staff? Some were sitting at desks but still no attempt to assist, finally someone asked can I help you, then sales executive appears who Sat down this desk no formal greeting having not met the sale executive only talked by telephone , paid deposit on Audi 5 days prior to visit. Having asked for finance figures a number of times by telephone and emails still no reply. I cancelled the vehicle sale having been made aware that if finance taken then a service plan is included! Not aware by dealership i was purchasing car from ! Deposit paid on syntner website is only for 24_48 hours only for a more substantial deposit required, but not at this dealership!! Business manager no attempt to meet made upon visit.
I was not asked to make increased deposits by this dealership (i got the feeling they did not want to sell this demo vehicle...) dress code syntner state is ; Sales Executives & Management: Smart business attire, usually a suit with a shirt and tie. The look is expected to be clean, slick, and professional
This not the case on my vist on sales executives observed.
Perhaps ceo John cragg should be aware of standards and professionalism.
Unfortunately lost customer would not recommend.
What this dealership needs is a mystery director going in .
16 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Recalls made easy
I arrived on time they completed the air bag recall on time allowing me to carry on with the rest of my day, a far call from some dealerships who give an appointment time for a recall and when they are unable to complete the recall on time quickly convert it to a drop and leave appointment without informing you . However my experience with the Sytner Group has restored my faith in Audi .thank you so much.
12 octobre 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Ian, thank you very much for your kind words and positive feedback. We are delighted to hear that your airbag recall was completed promptly and that your experience with the Sytner Group has helped to restore your faith in Audi. It is always our aim to provide a seamless and efficient service to all our customers. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes from the North Wales Audi team.
Excellent customer service
Excellent customer service! From booking to completion every member of staff was outstanding.
13 octobre 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Mary, Thank you ever so much for your kind words. We are absolutely delighted to hear that every member of our team provided outstanding service from the moment you booked with us through to completion. It is always our aim to ensure a seamless and pleasant experience for all our customers. Your feedback truly means a lot and encourages us to maintain our high standards. We look forward to welcoming you back to North Wales Audi in the future. Best wishes, The North Wales Audi Team
Efficient
Smooth, hassle free service. Car ready as promised, cleaned and washed. Efficient.
9 octobre 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Kevin, Thank you very much for your kind words and for taking the time to share your positive experience with North Wales Audi. We are delighted to hear that you found our service smooth and hassle-free, and that your car was ready as promised, clean and washed. Your feedback means a great deal to us and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future. Best wishes, North Wales Audi Team
Excellent customer service from Audi
Excellent customer service from Audi. Respectful, informative, helpful, timely communication.
7 octobre 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Mark, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our customer service to be respectful, informative, and helpful. Timely communication is something we pride ourselves on, and it’s wonderful to know this made a difference to your experience. Your feedback means a great deal to the entire team at North Wales Audi. We look forward to welcoming you again in the future. Best regards, North Wales Audi Team
Kim was marvellous from start to…
Kim was marvellous from start to finish, kept me updated at all times, a remarkable member of your team.
29 septembre 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Joanne, Thank you ever so much for your kind words. We are thrilled to hear that Kim provided such marvellous service and kept you well informed throughout your experience. It’s always wonderful to receive recognition for the team members who go above and beyond to support our customers. Your feedback truly brightens our day, and we’ll be sure to pass on your compliments to Kim. We look forward to welcoming you back to North Wales Audi in the future. Warm regards, The North Wales Audi Team
Lack of response to telephone calls
Lack of response to telephone calls - poor communications- lack of updates - car not charged or valeted despite being told it would. Obviously understaffed in the servicing department.
17 septembre 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
We are sorry to hear about your disappointing experience with our servicing department. We apologise for the lack of communication, absence of updates and that your car was neither charged nor valeted as promised. We appreciate your feedback and understand how frustrating this must have been. Please be assured that your comments have been noted, and we are committed to improving our service to better meet our customers’ expectations in the future. Kind regards, North Wales Audi
It's always a seamless experience at…
It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughout, and the facilities allow me to work comfortably while I wait. Overall, they make the whole process very easy and convenient.
8 septembre 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Joanna, Thank you very much for your wonderful review. We are delighted to hear that your visits to North Wales Audi are always seamless and that our team’s updates and comfortable facilities make your experience easy and convenient, even when you have to travel some distance. Your kind words mean a great deal to us, and we greatly appreciate you taking the time to share your positive experience. We look forward to welcoming you back again soon. Kind regards, North Wales Audi Team
Kim made the whole experience hassle…
Kim made the whole experience hassle free. Nothing was too much trouble for her.
2 septembre 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Thank you so much, Dewi, for your wonderful review. We are delighted to hear that Kim made your experience hassle-free and that she was so attentive to your needs. It’s always our aim to provide exceptional service with a friendly and helpful approach. Your kind words mean a great deal to the team and motivate us to continue delivering the best possible care to all our customers. We truly appreciate your support and hope to welcome you back to North Wales Audi in the future.
Very poor after sales!
Arranged service and was promised a loan car. When visited garage had no loan car available. Not the first time to have received poor service at Llandudno Junction Audi. Service department in a mess. Don’t buy there after sales is very poor although I have no problem with the car. Will buy an Audi again but not there.
27 juillet 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear OT, we sincerely apologise for the disappointing experience you had with our service department at North Wales Audi. It is regrettable that a loan car was not available as promised and we understand how frustrating this must have been, especially given your previous encounters. We value your feedback and are sorry that our after-sales service did not meet your expectations. We appreciate your continued loyalty to Audi and hope your future ownership experiences are more positive.
The communication from start to finish…Excellent
The communication from start to finish was excellent, through either whats app, email or tex, and kept me updated throughout the process.
Brilliant and very profesional.
9 juin 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Tristan, Thank you ever so much for your kind words and for taking the time to leave us such a positive review. We’re delighted to hear that our communication throughout the process was clear and consistent, whether via WhatsApp, email, or text. It’s wonderful to know that you found our service brilliant and professional. Your feedback truly means a lot to the team here at North Wales Audi. We look forward to assisting you again in the future. Kind regards, North Wales Audi Team
From the moment the booking was made, you feel at ease
From the moment the booking was made, to driving away, everything was done very professionally.
On arrival I was greeted by Frank, I have dealt with Frank for almost every visit and he never fails to disappoint. He acts with professional throughout the visit.
The service received here is fantastic, every detail down to the consumer waiting area.
7 juillet 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Chris, Thank you very much for your glowing review. We are delighted to hear that from booking to collection, you experienced professional and attentive service, especially from Frank, who clearly takes great pride in his work. It’s wonderful to know that every detail, including the waiting area, contributed to a positive visit. Your kind words are greatly appreciated and motivate us to maintain the highest standards for all our customers. We look forward to welcoming you back in the future. Best wishes, North Wales Audi Team
Good work and people, dodge comms
The work was done as expected, quality was excellent, when I talked to a real person they were polite and effective. The new WhatsApp approach to communication did not work, so comms were a challenge, which they always are with Sytner.
25 juin 2026
Avis spontané
Friendly helpful staff from customer…
Friendly helpful staff from customer service to mechanics and tyre fitters, easy to book and great communication
26 juin 2026
Avis spontané
It started well and then went downhill…
It started well and then went downhill from a customer service perspective. Yes there was an email from the person ‘looking after’ the process. When I arrived he was away from his desk. This continued when I returned to collect 3 hours later he was away from desk and again an hour later and a further 30 mins later eventually the back office manager realised something was amiss it still took a further 15 minutes before I could drive my serviced car away.
No apologies or reasons given all in all not a good experience
Nothing wrong with the service
Would I recommend absolutely not
26 mai 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Debbie, thank you for your feedback. We are sorry to hear about the delays and lack of communication you experienced during your visit. This is not the standard of service we aim to provide. We appreciate your comments regarding the service itself, but regret that the overall experience was disappointing. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk to discuss your concerns further. Kind regards, North Wales Audi Team
Excellent service from Neill
Excellent service from Neill. Kept me informed of progress and the car was ready and washed for the agreed time.
22 mai 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Hi Mike. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Neill provided excellent service and kept you well informed throughout. It’s wonderful to know your car was ready on time and presented to a high standard. Your feedback is greatly appreciated and motivates us to maintain the highest levels of customer care. We look forward to welcoming you back to North Wales Audi in the future. Best regards, The North Wales Audi Team
Left Sitting for Weeks While I Was Ignored
My car was booked in for a recall and minor additional work. It ended up sitting at the dealership for over three weeks (well into a fourth) with no work carried out.
After initial contact, communication stopped completely. I chased almost daily—calls were diverted to an automated system, messages weren’t returned, and no one provided a clear update.
The ECU update is a good example of the confusion. I was initially told it had to be done so fault codes could be read, which is why I eventually agreed to it (in writing). However, despite the update not being carried out, I was later told the car had “lots of stored faults” anyway—contradicting the earlier explanation entirely.
When I finally got through, I was told no work had been done because the car was “heavily modified”—despite me having already confirmed I accepted this and was happy for them to proceed. For clarity, the car has an aftermarket exhaust, air filter and remap; otherwise it is standard. I have owned similarly modified vehicles before, and other main dealers (including Mercedes and Nissan) have had no issue working on them.
I was also incorrectly told the car had no catalytic converters (it does—sports cats, clearly visible), and the car was left outside where it picked up paint damage from bird droppings.
In the end, I collected the vehicle with nothing completed. No charge was made, but the main issue is that the car was effectively left unused for weeks while I was ignored.
A simple phone call early on to say they would not proceed would have avoided all of this.
13 mai 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Jamie, we sincerely apologise for the poor experience you have described. It is disappointing to hear about the lack of communication and the confusion regarding your vehicle’s modifications and work required. This is not the standard we aim to uphold. We would like to invite you to contact our Head of Business, Bleddyn Hughes, at bleddynhughes@sytner.co.uk, so we may better understand your concerns and address them directly. Kind regards, North Wales Audi
Very efficient and courteous service…
Very efficient and courteous service throughout. Check in and collection first class.
8 mai 2026
Avis spontané
Réponse de Sytner Group - North Wales Audi
Dear Mr Sperring, Thank you very much for your kind words and for taking the time to share your experience with North Wales Audi. We are delighted to hear that you found our service both efficient and courteous, and that the check-in and collection process met your expectations. It is always our aim to provide a first-class experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you again in the future. Kind regards, North Wales Audi Team
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