Excellent service from the moment I drove in. Was warmly greeted by Sylvie then handed over to Alex who was informative, friendly and answered all my questions. My review was sent by Michael with my h... Voir plus
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Lisez les avis des autres
Great service coming to Reading yesterday from start to finish. Alex and Michael from the service department were very helpful kept in contact throughout the day to update me about the progress of my... Voir plus
L'entreprise a répondu
Usman was so helpful and gave me many options to look at, and although when I arrived I said “I won’t be committing to anything today” I came home with a new car !!! The whole team where very friendl... Voir plus
L'entreprise a répondu
I would highly recommend Matt,he was extremely helpful, friendly and professional throughout the whole process.He took his time to explain everything clearly, without making me feel pressured at any p... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Worton Drive, RG2 0TG, Reading, Royaume-Uni
- 0118 975 4900
4,3
Excellent
739 avis
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Excellent customer service
Excellent customer service. Friendly, professional, approachable, everyone was so lovely and helpful. Service was fast and efficient, no waiting around wondering what was going on. Loved the drive though check-in too.
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Jo, thank you ever so much for your kind words. We’re delighted to hear you found our customer service friendly, professional and approachable. It’s wonderful to know the process was quick and efficient, and that you enjoyed the drive-through check-in. Your feedback truly means a lot to us, and we’re thrilled that our team made your experience a positive one. We look forward to welcoming you back in the future. Best wishes, The Reading Audi Team
The girls in the service team
The girls in the service team, namely Alex, were so lovely and honestly made the experience so lovely and comfortable. All I will say is - I respect the price is the price and that the tyres are premium but £336 for a single tyre is absolutely crazy and maybe you should look at reviewing this. I travelled 3 minutes from Audi to get 3 changed for £230, which was £100 less than 1 wouldve cost me in store. Luckily, Alex fit me back in for same day re-test. She was a credit to the staff there.
28 janvier 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
@Beth, thank you for your review and the feedback for the team. We certainly want to be competitive so will complete a review of our pricing from our Audi Approved Supplier. Great to see what a good level of service Alex offered and we hope to see you back soon in the dealership. Kind Regards, Michele Williams
Reading Audi Outstanding
Service and a massive shout out to Emma Payne who was professional courteous from the minute I walked through the door . Emma has a fantastic way about her , she is customer centric and kept me updated on the progress of my vehicle . Also Gareth Dimond who runs a very tight ship and was really good all the way through my issue experienced from another dealership . Great team thanks Reading Audi
30 janvier 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Mark, Thank you ever so much for your wonderful 5-star review. We’re delighted to hear that Emma provided such professional and courteous service, keeping you well informed throughout. Gareth and the entire team truly appreciate your kind words and recognition. It’s fantastic to know we could support you effectively, especially after your previous experience elsewhere. Your feedback means a great deal to us all at Reading Audi. We look forward to welcoming you back in the future. Best wishes, The Reading Audi Team
Great customer support and attention to vehicle service
I was treated as a valued customer from the time of booking my service through to collection of my car. Through the service I was kept fully informed and had every confidence in the level of attention and detail paid to the inspection of my car.
16 janvier 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt valued throughout the entire process and that our team’s attention to detail gave you confidence. It is always our aim to keep customers fully informed and ensure their satisfaction. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone here at Reading Audi. Kind regards, The Reading Audi Team
Réponse de Sytner Group - Reading Audi
Dear Ros. Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service to be good and efficient. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Reading Audi. We look forward to welcoming you back in the future. Kind regards, The Reading Audi Team
Vehicles first MOT
Vehicles first MOT. Booked online for an afternoon appointment. Only after calling Audi prior to appointment was I informed that booking was not honoured and it had to be dropped off for a full day. Diary rearranged and vehicle dropped off.
Happily it passed and was returned washed & hoovered.
However, it came with 2 advisories. 2 tires had been measured at 3.5mm, (legal limit being 1.6mm). And the Health check video verified they were above the legal limit.
Yet when previously purchasing used vehicles from Audi they have always stated they don’t change tires unless they are below 3mm and no MOT certificate has ever been issued with ‘advisories’ on it, so left wondering, ‘why now’.
16 janvier 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Mr S, thank you for your detailed feedback and for choosing Reading Audi. We apologise for the confusion regarding your MOT appointment and appreciate your understanding in rearranging your diary. It’s great to hear your vehicle passed and was returned in a clean condition. Regarding the advisories on your tyres, we aim to provide transparent information to ensure your safety, even when measurements are above the legal limit. We appreciate your continued trust in Audi and value your comments.
If only all main dealers were like this
Amazing customer service experience as ever from Reading Audi. I have dealt with Emma Payne in service for a few years now and not only is she brilliantly efficient and really nice to deal with but nothing is too much trouble for her. Completely different experience to other main dealers I have dealt with in previous years.
Reading Audi have also always been very good with any issues that have cropped up and I always feel like I have been treated very fairly by them. Their work is also excellent.
16 janvier 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Thank you Derek for taking the time to leave such a detailed review regarding our Service Advisor Emma, Its great to see that you found her manner pleasant and friendly. Its great to read you feel she treated you fairly and that makes you want to use us again as a business. Kind Regards, Michele Williams Head of Business.
Emma was super helpful and efficient in…
Emma was super helpful and efficient in our dealings with her.
9 janvier 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Judith. Thank you ever so much for your kind words. We are delighted to hear that Emma was able to assist you efficiently and that your experience with her was a positive one. It is always our aim to provide excellent service and support to all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Reading Audi in the future. Best wishes, The Reading Audi Team
Fantastic check process with a drive in…
Fantastic check process with a drive in garage and immediate welcome from Audi staff. Ashleigh on the service desk was very efficient, knowledgeable and professional.
7 janvier 2026
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Mark. Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our drive-in garage check process convenient and that Ashleigh provided efficient, knowledgeable, and professional service. It is always our aim to offer a warm welcome and excellent support to all our customers. Your positive feedback is greatly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back to Reading Audi in the future.
Appalling experience from Sytner Audi Reading
I had my Audi booked in for a routine service and for a door seal to be refixed/replaced under warranty. The first issue experienced was the attempt to charge me for the pollen filter and brake fluid change, both of which were on the service plan (sold to me by Sytner). I also had to argue the point that the door seal was a warranty repair as the car was only two years old. When I collected the car and returned home, I looked at the door seal, only to find that it hadn't been changed or refixed, despite me being told that it had by the service colleague that I was dealing with. How can this happen? Have I been lied to as I was told that the work had been completed? How do I know that the rest of the service has been completed correctly? I have escalated this and await a resolution but I am far from happy with Sytner Audi Reading at the present time. I have also sent the complaint to Michele Williams so Sytner please don't suggest this in any reply.
31 décembre 2025
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Mr Jones, we sincerely apologise for the frustration and inconvenience you have experienced with your recent service. We understand your concerns regarding the door seal and the service plan items. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk, however we know that you already have. The Head of Aftersales has already been in touch with you and you are corresponding so Gareth will be able to address all your concerns. Kind regards, Sytner Audi Reading
Had very good service this time let…
Had very good service this time let hope it all fix now
29 décembre 2025
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Michael, thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that you received very good service during your visit. It is our aim to ensure every customer has a positive experience, and your feedback is greatly appreciated. We sincerely hope that everything is now fully resolved and that your vehicle is running smoothly. Should you need any further assistance in the future, please do not hesitate to get in touch. Best wishes, Reading Audi Team
First class service I have ever received from an Audi Dealership
From the first moment I contacted the Sytner Group to ask about a Q3 sportback I have been dealt with professionally, courteous & above all Warren Patey has made it a tremendous experience. Warren could have not been more helpful and is a credit to the Sytner Group, please pass my thanks and gratitude onto him.
23 décembre 2025
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Mick, Thank you very much for your kind words and for taking the time to share your experience with Reading Audi. We are delighted to hear that Warren Patey provided you with such professional and courteous service throughout your enquiry. It is wonderful to know that your experience was a positive one, and your gratitude means a great deal to us. We truly appreciate your support and hope you continue to enjoy your Q3 Sportback. Best wishes, The Reading Audi Team
Shocking Service – Car Returned Worse Than Before
Took my car to Audi Reading on 5th Dec for a simple gearbox software update. It was in perfect working order. What followed was a nightmare:
Update failed → hydraulic pump replacement promised by 10th Dec
No courtesy car offered (I had to beg twice, both times refused)
Zero communication – I chased for every update
Gearbox removed, told part was on 2-week back order, car undriveable
After escalation, offered £250 for rental, not a courtesy car
Next day, gearbox “appears” and car returned – now with a knocking fault
Reported immediately, ignored for days, then told next slot is 12th Jan
So now I’m stuck over Christmas with a car that was perfect before Audi touched it. No support, no accountability, no care.
5 décembre 2025
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear James, We sincerely apologise for the distress and inconvenience you have experienced following your visit to Audi Reading. It is disappointing to hear about the lack of communication and support during this time, especially over the festive period. We understand how frustrating this must be and appreciate your feedback. We would like to invite you to contact our Head of Aftersales, Gareth Dimond, at garethdimond@sytner.co.uk to discuss your concerns further. Kind regards, Audi Reading Team and get the car looked at again if required.
Thank you Daniel for your Help and try…
Thank you Daniel for your Help and try to give a best costumer service.
12 décembre 2025
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Hafedh, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Daniel was able to assist you and provide excellent customer service. It is always our aim to ensure every customer feels valued and well supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back to Reading Audi in the future. Best regards, The Reading Audi Team
Couldn't have been more helpful today
Couldn't have been more helpful today. The Service Manager said no problem to call in with a problem with brake light. When I arrived, the car was taken into the workshop immediately and dealt with before I had finished a cup of tea.
Thank you - really appreciated this today.
16 décembre 2025
Avis spontané
Réponse de Sytner Group - Reading Audi
Dear Sue, Thank you very much for your kind words. We’re delighted to hear that our Service Manager and team were able to assist you promptly and efficiently with your brake light issue. It’s always our aim to provide a hassle-free experience, and we’re pleased that you felt well looked after during your visit. Your appreciation means a great deal to us. We look forward to welcoming you back to Reading Audi in the future. Best wishes, The Reading Audi Team
Réponse de Sytner Group - Reading Audi
Dear Deborah, Thank you ever so much for your kind words and for taking the time to share your experience with the Reading Audi team. We are delighted to hear that you found our service prompt and professional. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Reading Audi Team
Staff kept me up to date with progress…
Staff kept me up to date with progress of service and offered a hot drink twice.
I didn't feel I had to chase anything and would definitely recommend Audi Reading.
23 octobre 2025
Recently purchased Audi Q3
I recently purchased a brand-new Audi Q3 from the Audi branch in Reading, and I could not be happier with my experience. From the moment I walked into the dealership, the team was welcoming and professional, making the process of selecting and purchasing my car smooth and enjoyable.
The Q3 itself is an absolute joy to drive — it combines a comfortable and spacious interior with excellent handling and responsive performance. The attention to detail in the cabin, the infotainment system, and the overall ride quality exceeded my expectations. Every journey, whether short city trips or longer drives, has been comfortable and reassuring.
A special thanks to Giuseppe C, who went above and beyond to guide me through the entire buying process with patience and expertise. Their knowledge of the vehicle, willingness to answer all my questions, and friendly demeanour made me feel confident in my purchase and valued as a customer. Salesperson Haajrah was also incredibly helpful supporting on handover day.
Overall, I highly recommend both the Audi Reading branch and Giuseppe to anyone looking for a seamless and enjoyable car-buying experience. The Audi Q3 is fantastic, and the exceptional service made it all the more rewarding.
31 octobre 2025
Réponse de Sytner Group - Reading Audi
Dear Stephanie, Thank you for your wonderful review. We are delighted to hear that your experience at Audi Reading was so positive and that the Q3 is bringing you such enjoyment. It’s fantastic to know that Giuseppe and Haajrah provided you with excellent support throughout your purchase and handover. Your kind words mean a great deal to the team. We truly appreciate your recommendation and wish you many happy and comfortable journeys in your new Audi. Best wishes, Audi Reading Team
We bought a used Q5 recently and had an…
We bought a used Q5 recently and had an exceptional service from all the staff. Ridwan was exceptional and went the extra mile to make sure we were happy with our car.
1 novembre 2025
Réponse de Sytner Group - Reading Audi
Dear Del, Thank you very much for your wonderful 5-star review. We are delighted to hear that you had an exceptional experience purchasing your used Q5 with us. Ridwan will be thrilled to know his efforts made a positive difference and that you felt well looked after throughout. It’s always our aim to ensure every customer is happy and satisfied with their vehicle. We truly appreciate your kind words and hope you enjoy many happy miles in your new car. Best wishes, Reading Audi Team
Great customer service from Ashleigh at…
Great customer service from Ashleigh at Reading Audi.
30 octobre 2025
Réponse de Sytner Group - Reading Audi
Dear Howard, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Ashleigh provided you with excellent customer service during your visit to Reading Audi. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Reading Audi Team
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