Its clear that modern service concepts want to screen the customer from people that can actually give them accurate information. Nice to have an "advisor" until you realize they just relay insufficien... Voir plus
Établissement
Changer d'établissementMerlin Road Cribbs Causeway Patchway Bristol Bristol, BS10 7SR Bristol, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Fantastic dealership at Land Rover Bristol Great team the staff are very helpful. The sales team are amazing especially Ray! My second time buying a RRS in six months and RAY has been outstanding... Voir plus
L'entreprise a répondu
Why another review? I've already given one. Best parts of the - Reception - Phillipa - brilliant employee, funny, knowledgeable and put us at our ease. Remembered us on a return visit - fantastic cu... Voir plus
L'entreprise a répondu
Great reception area when you arrive, only thing I would say it would be good if the reception team had some type of JLR t shirts on as they all had a miss match of colours and designs the only rea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Merlin Road Cribbs Causeway Patchway Bristol Bristol, BS10 7SR, Bristol, Royaume-Uni
- 0117 300 3180
4,1
Bien
943 avis
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Very slick
Very slick , good customer contact and felt very comfortable at your premises in Bristol
7 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Thank you David, for your kind words. We’re delighted to hear you felt comfortable and well looked after at our Bristol premises. Providing excellent customer contact and a slick experience is very important to us. Your feedback is greatly appreciated, and we hope to welcome you back again soon. Kind regards, The Sytner Land Rover Bristol Team.
Its clear that modern service concepts…
Its clear that modern service concepts want to screen the customer from people that can actually give them accurate information. Nice to have an "advisor" until you realize they just relay insufficient facts from the tech Team. Add to that missed deadlines and promises. Not great. Sumptuous coffee bar though.
9 octobre 2026
Avis spontané
in and out no fuss ,car was in for a…
in and out no fuss ,car was in for a safety recall and they washed and cleaned car at no cost ....great service !
1 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Tim, for your kind words and positive feedback. We’re delighted to hear that your experience with the safety recall was straightforward and hassle-free. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back to Sytner Land Rover Bristol in the future. Best wishes, The Sytner Land Rover Bristol Team.
VIP deal .
Lee Cox who I dealt with was a great and a great communicator and very helpful. From putting a deposit on my Discovery HSE to picking it up was about two weeks. The part x was a fare one . This is the second time I have part exchanged a car on land rovers VIP deal. The deal it’s self looks good however it says it will give you a significant amount towards a new car but you are never actually given a figure. It says you will be given a bespoke gift to the car you buy I was given a small cleaning kit. 🤔 so the VIP deal doesn’t actually do what it says in the mail.
26 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Thank you for your detailed feedback, Stuart. We’re pleased to hear that Lee provided excellent communication and support throughout your Discovery HSE purchase. We appreciate your honesty regarding the VIP part exchange offer and the gift provided. We hope you enjoy your new vehicle and that it meets your expectations in every way. Thank you again for sharing your thoughts. Kind regards, The Sytner Land Rover Bristol Team.
Had my car for three weeks and failed…
Had my car for three weeks and failed to fix the fault
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Mr Martindale, We are truly sorry to hear about your recent experience and apologise for any inconvenience caused by the unresolved fault with your vehicle. It is always our intention to provide the highest standard of service, and we regret that this was not reflected during your visit. Your feedback is valuable to us, and we fully appreciate how frustrating this situation must be. We would like to invite you to contact our Senior Service Advisor, May Cook at maycook@sytner.co.uk to discuss your concerns further. Kind regards, The Sytner Land Rover Bristol Team
After Sales service is all about…
After Sales service is all about extracting money from Customers.
24 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Mr Taylor, thank you for sharing your thoughts. We are truly sorry to hear that you feel our after sales service focuses on extracting money from clients. It is certainly not our intention to cause any dissatisfaction. We strive to provide fair and transparent services, valuing every client’s experience. If you would like to discuss your concerns further, we would like to invite you to contact our Senior Service Advisor, May Cook, at maycook@sytner.co.uk. Kind regards, The Sytner Land Rover Bristol Team.
Main reception poorly trained
Main reception haven’t had any training in answering telephone calls. Senior management should try calling in occasionally, to hear, “what was your name?” Rather than smtg like….”May I take your name please Sir?” I don’t blame the staff, I blame management for not “managing.”
It seems everyone has been trained to call cars “vehicles” but ….
NOBODY calls a car a “vehicle” other than car dealerships and coppers…. What is it with you people? Not vehicle dealerships!
My service hostess J was lovely. Very polite and friendly. There was some miscommunication though somehow because the technician claimed he hadn’t been briefed properly on my electronic handbrake problem. I don’t know whose mistake it was. But the “car” will have to go back in again for the fix which is extremely inconvenient and annoying.
Driving in to service reception etc and being greeted is a first class experience. The seating area and refreshments are great too. My “vehicle” got a complimentary clean outside and in which was an absolutely class job!!
23 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Niall, thank you for your honest feedback. We apologise if our telephone manner and terminology felt impersonal. It’s encouraging to hear your service hostess was polite and friendly, and that you appreciated the reception experience and complimentary car clean. We regret the miscommunication regarding your electronic handbrake and understand how inconvenient it must be to visit again. Your comments are valued and help us reflect on improving the overall experience for our customers. If you would like to discuss your concerns further, we would like to invite you to contact our Senior Service Advisor, May Cook, at maycook@sytner.co.uk. Kind regards, The Sytner Land Rover Bristol Team.
Terrible service.
4 different people for. single recall and no one had a clue over time or service. Car wasn't ready on time, in fact the service tracking showed they didnt even open it til I arrived to collect. All day wasted and still want it back for a whole day for a 30 min job.
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Client, We sincerely apologise for the frustration caused by the lack of clear communication and the delay with your vehicle’s recall service. Your feedback is very important to us, and we regret that we did not meet your expectations on this occasion. We would like to invite you to contact our Senior Service Advisor, May Cook at maycook@sytner.co.uk to discuss your concerns further. Kind regards, The Sytner Land Rover Bristol Team.
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Marc, Thank you very much for your kind words. We are delighted to hear that Ellie provided you with a positive experience and made everything straightforward. It’s always wonderful to know that our team members are appreciated for their dedication and helpfulness. Your feedback means a great deal to us and motivates us to maintain high standards. Should you need anything in the future, please do not hesitate to get in touch. Best wishes, The Sytner Land Rover Bristol Team
The service was carried out as…
The service was carried out as requested & the booking in & collection was very efficient.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear RK, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner Land Rover Bristol. We are delighted to hear that the service was carried out as requested and that both the booking-in and collection processes were efficient. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future and providing you with the same high standard of service. Kind regards, The Sytner Land Rover Bristol Team
Fantastic dealership at Land Rover…
Fantastic dealership at Land Rover Bristol
Great team the staff are very helpful.
The sales team are amazing especially Ray! My second time buying a RRS in six months and RAY has been outstanding on both occasions. Highly recommend this dealership!
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Aaron, Thank you very much for your fantastic review. We are delighted to hear that Ray and the team at Land Rover Bristol have provided you with outstanding service on both occasions. It is wonderful to know that you had such a positive experience purchasing your Range Rover Sport twice in six months. Your kind words and recommendation mean a great deal to us. We look forward to welcoming you back in the future and continuing to deliver the excellent service you expect. Best wishes, Sytner Land Rover Bristol Team
Was just for a quick recall
Was just for a quick recall. Philippa is always very lovely and professional to deal with. Work was completed quickly.
Only shame was the car didn’t get a wash! 😂
8 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Thank you so much for your kind words and continued trust in Philippa and our team. We’re delighted to hear the work was completed quickly and to your satisfaction. It’s always our aim to provide a friendly and professional service. We do appreciate the feedback regarding the car wash – a clean car does make all the difference! We look forward to welcoming you back to Sytner Land Rover Bristol in the future. Kind regards Sytner Land Rover Bristol Team.
The car was recalled for a minor issue
The car was recalled for a minor issue. On the day the staff were friendly, polite and professional. We were booked in quickly and offered a drink. The car was dealt with under the hour and we were grateful for that. Excellent customer service. Well done.
9 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Janet, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team friendly, polite and professional during your visit. It’s wonderful to know the service was completed promptly and you felt well looked after with the welcoming atmosphere and refreshments. Your compliments truly mean a lot to us. We appreciate you taking the time to share your experience and look forward to welcoming you again in the future. Best wishes, The Sytner Land Rover Bristol Team
Great experience all round in buying a…
Great experience all round in buying a new Range Rover. Fab new showroom and very accommodating team to help with the choice of car, financial support and making time for test driving and viewings. Thanks to Bivin for his salesmanship, professionalism, good communications and friendliness! Also fab that they could have our dog along for the journey!
9 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Thank you very much for your kind words and taking the time to share your experience with us. We are delighted to hear that you enjoyed our new showroom and found the team, especially Bivin, to be professional, friendly, and helpful throughout your journey. It’s wonderful to know that having your dog along made the experience even more special. We truly appreciate your positive feedback and hope you continue to enjoy your new Range Rover for many miles to come. Best wishes, The Sytner Land Rover Bristol Team.
Excellent service
Very quick service and good comm's throughout. I waited for the work to be done and the waiting area was comfortable with good wifi and coffee!
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Mr Gibbs, Thank you very much for your kind words and for taking the time to share your experience at Sytner Land Rover Bristol. We’re delighted to hear you found our service quick and appreciated the communication throughout. It’s also great to know you enjoyed the comfort of our waiting area, along with the complimentary WiFi and coffee. Your feedback means a lot to us, and we look forward to welcoming you back in the future. Kind regards, The Sytner Land Rover Bristol Team
Réponse de Sytner Group - Sytner Land Rover Bristol
Thank you very much for your kind words regarding our professional service. We take great pride in delivering an exceptional experience to all our customers at Sytner Land Rover Bristol. It’s wonderful to hear that our efforts have been appreciated. Your positive feedback is truly motivating for the entire team. We look forward to welcoming you back in the future and continuing to provide the high standards you expect. Kind regards Sytner JLR Bristol Team.
Incredible experience and true luxury
Incredible experience and true luxury. My coffee was amazing served by Teal who was the best Barista host I’ve ever had the pleasure to meet.
27 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Mr Brittan, Thank you so much for your wonderful review. We are delighted to hear that your experience at Sytner Land Rover Bristol was truly incredible and that you enjoyed the coffee so much. Teal is indeed a fantastic Barista host and your kind words mean a great deal to us all. It is always a pleasure to provide a touch of true luxury alongside exceptional service. We look forward to welcoming you back again soon. Warm regards, The Sytner Land Rover Bristol Team
Very friendly and professional service by Joshua Easterbrook
Very efficient driving straight in and being met by Joshua Easterbrook who did a great job of welcome, explanation of process and then he personally delivered my car to my work.
13 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Pat, thank you very much for your kind words. We’re delighted to hear that your experience was efficient and that Joshua provided you with a warm welcome and clear explanation throughout the process. It’s wonderful to know he was able to personally deliver your car to your workplace, adding a personal touch to your visit. We truly value your feedback and hope to continue providing you with excellent service in the future. Best wishes from all of us at Sytner Land Rover Bristol.
Staff were very friendly and…
Staff were very friendly and professional. Service was carried out, wash and vac a pleasant extra.
19 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Thank you very much for your kind words. We are delighted to hear that you found our staff friendly and professional throughout your visit. It’s great to know you appreciated the service being carried out along with the wash and vac as a pleasant extra. We continually strive to provide an excellent experience for all our customers and your positive feedback means a great deal to us. We look forward to welcoming you back to Sytner Land Rover Bristol in the future. Kind Regards, Sytner JLR Bristol Team.
Efficient, competent and friendly process with excellent customer facilities.
Efficient, competent and friendly process with excellent customer facilities. All service work carried out ahead of time.
18 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Bristol
Dear Mr Harris, Thank you very much for your kind words and for taking the time to share your experience at Sytner Land Rover Bristol. We are delighted to hear that you found the process efficient, competent and friendly, and that our customer facilities met your expectations. It is especially pleasing to know that all service work was carried out ahead of time. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, The Sytner Land Rover Bristol Team
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