Excellent service in terms of the people that I spoke to and met and getting the job completed on time. Only 4 stars as the process is let down by clunky technology and electronic communication that c... Voir plus
Établissement
Changer d'établissementWood Close,Quarry Wood Estate, ME20 7UB Aylesford, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sytner Jaguar Aylesford was both friendly and professional. Our contact Leanne was fantastic, they carried out our requested work as stated, fixed the issues, washed the car then charged it so we coul... Voir plus
L'entreprise a répondu
We purchased a new Evoque from Sytner Maidstone , the experience was second to none from being met at reception to the final day of collection. Daniel our sales executive was completely understanding... Voir plus
L'entreprise a répondu
Had to rely on bus to get home and back. When I left had to walk home 2 miles as no bus coming. Again, when I went to collect the car, again I had to walk all the way. The following day, trying to sta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Wood Close,Quarry Wood Estate, ME20 7UB, Aylesford, Royaume-Uni
- 01622 795666
4,6
Excellent
826 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service in terms of the…
Excellent service in terms of the people that I spoke to and met and getting the job completed on time. Only 4 stars as the process is let down by clunky technology and electronic communication that can confuse the consumer around booking times etc.
19 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great customer service
Great customer service, I was met as soon as I had parked the car. Offered coffee, my dog was offered treats - which he loved! Then an easy wait whilst the car was being mot'd. All the staff were helpful and polite
12 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Thank you very much for your kind words. We are delighted to hear you enjoyed the warm welcome and that your dog appreciated the treats. It’s great to know you found the team helpful and polite during your visit. We always strive to provide an enjoyable and comfortable experience for all our customers. Your positive feedback means a lot to us, and we hope to see you again soon at Sytner Land Rover Maidstone. Thanks once more for sharing your experience. Kind regards Kim Simpson Client relations manger
Fantastic service from Dan Bobbett
Fantastic service from Dan when purchasing our Evoque. He was friendly, professional, and made the whole process straightforward and stress-free. We are delighted with the car and really appreciated his excellent customer service throughout. Highly recommended!
11 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Lynn, Thank you very much for your kind words and for sharing your positive experience with Dan at Sytner Land Rover Maidstone. We’re delighted to hear that the purchase of your Evoque was straightforward and stress-free, and that Dan’s friendly and professional approach made such a difference. It’s wonderful to know you’re so pleased with your new car. Your recommendation means a great deal to us, and we sincerely appreciate your support. Wishing you many enjoyable journeys ahead! Kind regards Kim Simpson Client relations manager
Had to rely on bus to get home and…
Had to rely on bus to get home and back. When I left had to walk home 2 miles as no bus coming. Again, when I went to collect the car, again I had to walk all the way. The following day, trying to stand up caused pins and needles 10-fold. Showroom experience was good as usual but lack of transport dampened my experience.
9 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Simone, thank you for your feedback. We are pleased to hear that you enjoyed your showroom experience as usual. However, we sincerely apologise for the inconvenience caused by the transport situation and the discomfort you experienced afterwards. We appreciate you bringing this to our attention, as it helps us understand the full customer experience. Your comments are important to us, and we hope to provide a more seamless visit in future. Thank you once again for sharing your thoughts. Kind regards Kim Simpson Client Relations manager.
Service & MOT
Staff are very welcoming. Excellent customer service. Professional service.
5 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Geoff, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our staff welcoming and that the customer service and professionalism met your expectations. It is always our aim to provide a friendly and efficient experience, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Land Rover Maidstone in the future. Kind regards, Kim Simpson Client Relations manager.
I PACE 5 Star service
Sytner Jaguar Aylesford was both friendly and professional. Our contact Leanne was fantastic, they carried out our requested work as stated, fixed the issues, washed the car then charged it so we could travel straight home after collection. 5 star service highly recommended, Thanks
7 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Mr King, thank you very much for your kind and thoughtful review. We are delighted to hear that Leanne and the team provided you with a friendly and professional experience. It’s wonderful that we could resolve your issues promptly and have your car ready for your journey home. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience and look forward to welcoming you back in the future. Many thanks once again.
Every good reception when you arrive…
Every good reception when you arrive and the staff are always cheerful and know their stuff.
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Ian, Thank you very much for your kind words. We’re delighted to hear that you consistently experience a warm reception and that our team’s knowledge and cheerful attitude have made a positive impression. It’s always our aim to provide excellent customer service and ensure every visit is a pleasure. Your feedback really means a lot to us. We look forward to welcoming you back to Sytner Land Rover Maidstone in the future. Best wishes, Kim Simpson client relations manager.
I arrived at 10,50 for my 11 0,clock…
I arrived at 10,50 for my 11 0,clock appointment, was booked in, and at 11,30 i was still waiting for my Range Rover to be Taken, if it had not been for the lovely lady making the drinks, i wonder how long i would have been there. i also requested a quote for one of my wheels had a scuff and wanted a quote, this did not happen, and my vehicle did not have the complimentary wash and Vac. Was very disappointed, as this is not the level i expect. Once again thank you to the lovely Lady that makes the drinks, she was a star, and makes great Latte
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Mr Creasey, Thank you for your feedback. We sincerely apologise that your experience did not meet the high standards we aim to provide. It is disappointing to hear about the delay and that your request for a quote and complimentary wash were not fulfilled. We appreciate your kind words regarding our team member who served you; it is always lovely to hear when our staff make a positive impression. Your comments have been noted and are taken seriously. Kind regards, Sytner Land Rover Maidstone
We purchased a new Evoque from Sytner…
We purchased a new Evoque from Sytner Maidstone , the experience was second to none from being met at reception to the final day of collection. Daniel our sales executive was completely understanding of our needs, and guided us through the process with no pressure put upon us . On the day of collection his hand over was seamless and expertly executed , answering any question that we had. 100% satisfied and will definitely be returning in the future. Must also give a big thanks to Michael on reception for his witty banter and knowledge. He also makes a wicked latte.
22 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Sharon, thank you ever so much for your wonderful review. We’re delighted to hear that Daniel provided such a seamless and pressure-free experience, and that Michael’s humour and excellent latte made your visits even more enjoyable. It’s fantastic to know you’re 100% satisfied with your new Evoque and our service. We very much look forward to welcoming you back to Sytner Land Rover Maidstone in the future. Wishing you many happy miles in your new vehicle! Kim Simpson Client Relations Manager.
Great service and staff
24 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Land Rover Maidstone. We are delighted to hear that you found our service and staff to be great. Ensuring every customer feels valued and well looked after is very important to us. Your positive feedback truly means a lot and motivates the entire team to maintain our high standards. We look forward to welcoming you back in the future.
Leanne & Steve from service were very…
Leanne & Steve from service were very helpful & understanding
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Adam, Thank you for taking the time to leave your kind words. We are delighted to hear that Leanne and Steve provided you with helpful and understanding service during your visit. It is always our aim to offer a supportive and pleasant experience for all our customers. Your positive feedback is greatly appreciated and will be shared with the team. We hope to welcome you back to Sytner Land Rover Maidstone in the future. Kind regards, Kim Simpson Client Relations Manager.
Nice ambience
Nice ambience, amazing staffs and beautiful environment.
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Mr Taiwo, Thank you ever so much for your kind words. We are absolutely delighted to hear that you appreciated the ambience, found our staff amazing, and enjoyed the beautiful environment at Sytner Land Rover Maidstone. It is always our aim to provide a welcoming and exceptional experience for all our customers. Your positive feedback is truly appreciated and motivates our team to maintain the highest standards. We look forward to welcoming you back in the near future. Warm regards, Kim Simpson Client Relations manager.
My experience with the human staff was…
My experience with the human staff was excellent, I have deducted a star as the new contact process through AI in WhatsApp is shocking.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Scott, thank you for your kind words regarding our team; we are delighted to hear you had an excellent experience with our staff. We do apologise that the new AI contact process via WhatsApp did not meet your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. We hope to continue providing you with the high standard of service you rightly expect from Sytner Land Rover Maidstone. Kind regards Kim Simpson Client Relations Manager.
Sytner JLR Maidstone - Friendly, helpful and informative
Sytner JLR Maidstone made me feel very welcome on my recent visit to their branch. I have recently acquired a new to me Jaguar, having previously owned one around 6 years ago. Their staff were professional, and ensured I was kept well informed with the progress of my vehicle through their service centre. They also undertook a health check of the vehicle whilst it was in their care to give me piece of mind on the vehicle. Claire was very helpful, and also assisted with other queries I had that the vehicle was not booked in for. The customer area was very clean and comfortable and allowed me to put my time to good use replying to some emails while the vehicle was being seen to. I will definitely be using Sytner Maidstone next time my vehicle is due a service.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Dean, Thank you for your kind words and for choosing Sytner Land Rover Maidstone. We’re delighted to hear Claire and the team provided professional and attentive service, keeping you well informed throughout. It’s wonderful that our clean, comfortable customer area helped you make the most of your time with us. Your trust and satisfaction mean a great deal, and we look forward to welcoming you back when your vehicle is next due for a service. Best wishes Kim Simpson Client Relations Manager.
Nice to have the vehicle picked up from…
Nice to have the vehicle picked up from home as this was not offered before. engineer kept us informed and asked before carrying out problems found.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Lynn, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the vehicle collection service from your home was convenient for you. It is great to know that our engineer kept you well informed throughout the process and consulted with you before addressing any issues found. Your feedback is truly appreciated, and we hope to continue providing the high standard of service you received. Kind regards Kim Simpson Client Relations Manager.
No fuss all work completed to good…
No fuss all work completed to good standard staff were all great
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Mr Richardson, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that you found our service straightforward and that the work was completed to a good standard. It’s wonderful to know our team made a positive impression and provided the support you expected. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Land Rover Maidstone in the future. Best regards, The Sytner Land Rover Maidstone Team
I have been having my vehicle serviced…
I have been having my vehicle serviced for years at this garage and always appreciate all aspects of the visit. Nice surroundings , politeness , and determination to fix a fault in a timely manner when against the clock themselves servicing others cars
Thank you
3 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Paul, Thank you ever so much for taking the time to leave such a wonderful review. We’re delighted to hear that you appreciate the polite service, pleasant surroundings, and our team’s commitment to resolving faults promptly, even when busy. Your kind words truly mean a lot to us and encourage everyone at Sytner Land Rover Maidstone to maintain these high standards. We look forward to continuing to provide you with excellent care for many years to come. Warm regards, Kim Simpson Client Relations manager.
Nice people and did the work with no…
Nice people and did the work with no fuss
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Daniel, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team approachable and appreciated the straightforward manner in which we completed the work. It is always our aim to provide a seamless and efficient service without any unnecessary fuss. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Land Rover Maidstone in the future. Best regards, The Sytner Land Rover Maidstone Team
Comprehensive Testing
Although I was without the car for almost 6 weeks whilst testing and repairs were completed, communications was generally very good with regular progress updates. Once it became clear that the fault on the car was not going to be rectified quickly, it was difficult to get agreement to provide a courtesy car but this was done successfully after a few phone discussions on a Friday afternoon. The service staff were always friendly and professional and I have a high level of confidence that the problem with my vehicle has been successfully resolved.
28 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Land Rover Maidstone
Dear Colin, thank you for sharing your experience. We appreciate your patience during the extended repair period and are pleased to hear our communication was generally good. It’s encouraging to know our team provided friendly and professional service throughout. We understand the difficulty in securing a courtesy car promptly and are glad this was eventually resolved. Most importantly, we are delighted you feel confident that the issue with your vehicle has now been successfully addressed. Kind regards, Sytner Land Rover Maidstone.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.