We had an excellent experience, we were kept well informed throughout the process the customer service from Imran was brilliant! I would also like to thank the sales man that gave little man some bi... Voir plus
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A great team, great experience all around. Some discerning news for my car came of my visit, though Kelly and Jack advised me in the most passionate and thoughtful of ways. Would 100% recommend Sytner... Voir plus
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Carwyn was excellent and kept me informed all the way throughout the process. The car was delivered and I am ever so pleased with the service I received from Sytner Maidenhead.
L'entreprise a répondu
The staff were really friendly and helpful - professional and polite from start to finish. Kept me informed every step of the way and were quite accommodating and they were also very hospitable offeri... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Bath Road, SL6 0BW, Maidenhead, Royaume-Uni
- 01628 680300
4,5
Excellent
565 avis
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Excellent service and custom
I had an emergency situation today and this BMW dealership in Maidenhead was extremely professional and went out of their way to help me. I am extremely grateful to Mustafa (at Sytner Maidenhead BMW) and his manager Mr Symonds.
Regards,
Dr Mukherjee
20 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Dear Dr Mukherjee, Thank you very much for your kind words. We are delighted to hear that Mustafa and Mr Symonds were able to assist you professionally during your emergency. It is always our aim to provide exceptional service and support when it matters most. Your gratitude means a great deal to the entire team at Sytner Maidenhead BMW. We truly appreciate you taking the time to share your experience and look forward to welcoming you again in the future. Kind regards, Sytner Maidenhead BMW Team
Tried to charge me £1k+ for parts which were then not fitted
Worst dealership experience I've ever had.
Had my car for 10 days to replace 2 tyres and 2 control arms. Advised I needed to spend over £1k on parts, which I subsequently proved were a warranty item. When I collected the car, the parts weren't fitted, despite being used as the reason for the lengthy delay in repair, as they were not needed.
Took the car for an MOT the same day where it failed due to broken components which should have been picked up in the visual health inspection and during the warranty work. It took the dealership a further 11 days to repair the broken parts, 2 suspension springs.
12 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Dear Mr Banfield, thank you for your patience and understanding whilst my team and I were able to review and come to a fair and reasonable resolution. We appreciate your custom we look forward to seeing you again soon. Gemma Shenton-Tate - Head of Business
Fire Red BMW 120m Sport
My wife recently bought a car from Mercedes in Slough but the after care sales service was so poor we started using Mercedes in Watford, Sytner. We were so impressed with service that it was a no brainer to use the group again when I wanted a new car and I was not disappointed.
The service was excellent. Jeremy was the main sales person but I also interacted with Bill, their boss Joshua and Ash in finance. All were vey professional, knowledgable, kind and considerate. I was made to feel like a valued customer both pre- and post purchase.
I also had a dashcam fitted post purchase. Again both the equipment and service were excellent.
Special thanks must go to Jeremy who gave a brilliant level of service which is rare these days.
The car is exactly what I wanted and I am enjoying driving it. I highly recommend Sytner and BMW Maidenhead.
As for the car, I love my fire red BMW 120M Sport.
31 octobre 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jeremy, Bill, Joshua, and Ash provided such professional and attentive service throughout your purchase and beyond. It’s wonderful to know you’re enjoying your fire red BMW 120M Sport and that the dashcam fitting met your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Maidenhead in the future.
Scammed in to buy new tyres
I have been a regular at Sytner service and MOT at Maidenhead. Today was a horrible experience as my MOT cost me £1k . They failed my MOT stating the two tyres had cuts and can see the code . Took the tyre to a third party and I was told these cuts are minor and not as exaggerated by MOT staff Kelly as deep cut and can see the code of the tyre . I was forced to change two tyres which cost me almost £1k. The changed tyres done only 9000 miles . These are not cheap tyres as my vehicle is the biggest made by BMW. I was so furious and gutted that Sytner Maidenhead scammed me . I will never go there again for MOT as this is how they make money by scamming people to change parts and tyres when really not needed . I was told three weeks ago when the brake oil was changed all good and MOT will pass but was a different story today as they conned me for £1k. Avoid MOT at Sytner Maidenhead and better to get it done locally as you all will save money .
22 octobre 2025
Avis spontané
Bill Birch made the purchase easy
Bill Birch made the purchase easy . He had a nice way about him and was knowledgeable about BMW products.
Nice open showroom and adequate parking.
7 octobre 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for taking the time to leave us a review, Barry. We are delighted to hear that Bill Birch made your purchase experience at Sytner Maidenhead BMW easy and enjoyable. Our team takes pride in their knowledge of BMW products and we are glad that it was evident during your visit. We also appreciate your kind words about our open showroom and ample parking. We hope to see you again in the future for any of your BMW needs. Thank you for choosing Sytner Maidenhead BMW.
Fantastic Customer service
Bill went above and beyond to help as with our car. He is a wonderful man with great customer service.
7 octobre 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for taking the time to leave such a positive review, Mrs Oneill. We are delighted to hear that Bill provided exceptional customer service and went above and beyond to assist you with your car. We are proud to have him as a member of our team and we will be sure to pass on your kind words to him. It is our honour to have satisfied customers like you and we hope to continue providing top-notch service in the future. Thank you for choosing Sytner Maidenhead BMW.
Chris Buss was excellent to work with.
3 octobre 2025
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your glowing review, Jeremy! We are delighted to hear that Chris Buss provided you with excellent service at Sytner Maidenhead BMW. Our team takes great pride in delivering top-notch customer experiences, and we are thrilled that Chris exceeded your expectations. We will be sure to pass along your kind words to him. Thank you for choosing Sytner Maidenhead BMW, and we hope to have the opportunity to serve you again in the future.
Staff are extremely knowledgeable ,very…
Staff are extremely knowledgeable ,very very friendly & helpful. Did everything above and beyond to ensure we were happy with the car. Superb branch would definitely recommend it if you’re looking for a new or second hand BMW.
25 septembre 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your glowing review, Mark! We are delighted to hear that our staff at Sytner Maidenhead BMW were able to provide you with exceptional service. Our team takes great pride in their knowledge and expertise, and we are thrilled that they went above and beyond to ensure your satisfaction with your new or second-hand BMW. We appreciate your recommendation and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Sytner Maidenhead BMW.
The perfect service
The perfect service
Riz and Ashley went above and beyond to turn a great car around ready for my collection in a matter of days. It was as described and the handover was efficient and attentive to allow me to carry on with a busy day on the roads. Great coffee too! Thanks ever so much to Riz, Ashley and the Team at Sytner BMW Maidenhead.
19 septembre 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your glowing review of Sytner Maidenhead BMW. We are delighted to hear that Riz and Ashley provided you with exceptional service and made sure your car was ready for collection in a timely manner. Our team takes great pride in delivering efficient and attentive handovers, and we are pleased to hear that you were able to continue with your busy day on the roads. We are also glad that you enjoyed our great coffee. Thank you for choosing Sytner Maidenhead BMW.
Bought my new G87 M2 from Sytner…
Bought my new G87 M2 from Sytner Maidenhead.
A lovely experience all round and I was really looked after and made to feel welcome by Carwyn Lloyd and Ash P.
Thank you
Vafa
17 septembre 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Dear Vafa Manley, Thank you for taking the time to leave us a 5-star review for your recent purchase of the G87 M2 at Sytner Maidenhead BMW. We are delighted to hear that you had a lovely experience and felt well taken care of by our team members Carwyn Lloyd and Ash P. It is our goal to provide exceptional service and make our customers feel welcome. We appreciate your support and look forward to seeing you again in the future. Best regards, Sytner Maidenhead BMW Team
Loyal customers are very much appreciated at Sytner
It is refreshing to do business with a business that appreciates loyal customers, and the value Sytner puts into that relationship is plain to see in how pleasant the sales staff are to work with. Once again the process of buying a new car was smooth and very pleasurable. I can’t recommend them enough.
17 septembre 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Mr Jose. We are delighted to hear that you had a pleasant experience at Sytner Maidenhead BMW. Our team takes great pride in providing exceptional service to our loyal customers, and we are glad to hear that it did not go unnoticed. We appreciate your recommendation and look forward to continuing to serve you in the future. Thank you for choosing Sytner Maidenhead BMW.
Bill Birch the best.
Your Sales Person Bill Birch was absolutely fantastic. Best ever Hand over ever received. IU have bought dozens of new cars, but he was Brilliant !!!!
Lovely Car really impressed with Sytner Maidenhead.
Will be coming back even though it was 80 miles away.
9 septembre 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your glowing review, Mr Harrison. We are delighted to hear that your experience with Sytner Maidenhead BMW and our Sales Person, Bill Birch, was nothing short of fantastic. We take great pride in providing exceptional service to all our customers, and we are thrilled that you were impressed with your new car. We look forward to welcoming you back to our dealership, even if it means travelling 80 miles. Thank you for choosing Sytner Maidenhead BMW for your car purchase.
Attention to detail
5 septembre 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for taking the time to leave us a 5 star review, Roy. We are delighted to hear that you were impressed with our attention to detail at Sytner Maidenhead BMW. Our team takes great pride in ensuring that every aspect of our service is of the highest standard. We are committed to providing our customers with a truly exceptional experience, and it is wonderful to know that we have met your expectations. Thank you for choosing us and we look forward to welcoming you back in the future.
Rabia was so helpful and friendly
Rabia was so helpful and friendly , the purchase went very smoothly and we were constantly updated with the progress.
30 août 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for taking the time to leave such a positive review, Sarah Dear. We are delighted to hear that Rabia provided you with excellent service and made your purchase experience at Sytner Maidenhead BMW a smooth one. Our team takes great pride in keeping our customers informed throughout the process. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Maidenhead BMW.
Let down by Sytner Maidenhead
Frankly, this branch does not even deserve a single star. Bought AUC from Sytner BMW High Wycombe with the assurance of 12 months unlimited warranty. Within 9 months, car had an electrical fault and when I took it to Sytner BMW Maidenhead (this being local to me), they simply denied the warranty saying as car was purchased from Sytner High Wycombe, I will have to go to them and that there will be charges if Maidenhead branch were to get the issue fixed. I was assured at the time of purchase that the 12 months warranty was with BMW nationwide at any main dealers. Even after various attempts by High Wycombe branch to get the matter resolved there was no response from the Maidenhead branch. Finally had to take car to High Wycombe to get the fault fixed. Although High Wycombe did charge me labour costs, at least they didn't let me down. Even after me complaining to BMW UK about my experience and them trying to contact Sytner Maidenhead, still there was no response. As a good wheel gesture BMW UK decided to get the amount I was charged by the High Wycombe branch refunded. To me it appears the branch in Maidenhead do not value the customer at all and do not deserve the the BMW brand.
24 octobre 2024
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Dear Manty, We are truly sorry to hear about your disappointing experience at our Sytner Maidenhead BMW branch. We apologise for any inconvenience caused and understand your frustration with the warranty issue. We would like to assure you that we value our customers and strive to provide excellent service at all times. We would like to invite you to contact our Service Manager, Michael Smith - michaelsmith@sytner.co.uk to discuss this matter further. We appreciate your feedback and hope to have the opportunity to make things right. Sincerely, The Sytner Maidenhead BMW Team
A most excellent sales experience with Kenny Saini
Our dealings with Kenny Saini at Maidenhead BMW were top class. After visiting a few other main dealers (MINI, Volvo and Renault) we were becoming a little disillusioned with the whole sales experience. However, Kennys enthusiasm and easy manner helped make the purchasing experience a delight.
4 juillet 2025
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your kind words, Darren. We are delighted to hear that your experience with Kenny at Sytner Maidenhead BMW was top class. We understand that the car buying process can be overwhelming, and we are glad that Kenny's enthusiasm and easy manner helped make it a delight for you. We strive to provide exceptional service to all our customers, and we are honoured to have earned your satisfaction. Thank you for choosing us and we look forward to serving you again in the future.
Unroadworthy vehicle
I purchased an approved used (2021 model) BMW 320 touring from Sytner Maidenhead eleven months ago. The car was due its first MOT so I booked it in with a local garage. The car passed however to my surprise it had two advisories. One was for the offside rear tyre that was eleven years old and the other was for no jacking points installed on the car. Sytner Maidenhead have sold me a car that was unsafe for use due to selling me a car that had a tyre that was at the end of its recommended life. I have covered many miles on the motorway with my family with a tyre that had an increased risk of a blow out. I have written to the dealership but they have not responded so I then wrote to Sytner head office. I have had no response so have reported the matter to trading standards.
UPDATE 12.07.2025 customer services have still not responded to my email correspondence.
23 mai 2025
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Dear Simon Clark, Thank you for bringing this matter to our attention. We are deeply sorry to hear about your experience with our dealership. We take the safety of our customers very seriously and we apologise for any inconvenience caused. We would like to invite you to contact our Used Car Sales Manager, ashleygrimble@sytner.co.uk , to discuss this matter further. We assure you that we will investigate this issue and take appropriate action to ensure that this does not happen again. Thank you for bringing this to our attention and we hope to have the opportunity to make things right. Sincerely, Sytner Maidenhead BMW
Great service!
Great service!
Imran Qureshi looked after me and made sure my car and maintained great communication and service throughout the whole process
30 mai 2025
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your positive review, Raminder. We are delighted to hear that you had a great experience at Sytner Maidenhead BMW. Imran Qureshi is a valued member of our team and we are pleased to hear that he provided you with excellent service and maintained great communication throughout the process. We strive to provide our customers with the best possible experience and we are glad to hear that we have met your expectations. Thank you for choosing Sytner Maidenhead BMW. We look forward to serving you again in the future.
Possible Lemon
I’ve bought 5 vehicles from this dealer over the years. The most recent Dec 2024, I’m afraid, could be a lemon. Not sure if it was PDI’d sufficiently. BC/Indicator stalk not working on collection. Had to wait over a month for it to be fixed, conveniently after the 30 day grace period, the battery condition was mentioned then, but they said they charged it up. Since, an electrical issue requiring new battery, new instrument cluster and new telematics control module. All in 3 months. Sales Team not really interested in helping with the last issues.
10 décembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Maidenhead BMW
Dear Neil Cooper, Thank you for taking the time to share your experience with us. We are sorry to hear that your most recent purchase from Sytner Maidenhead BMW has not met your expectations. We apologise for any inconvenience caused by the issues with your vehicle and the delay in resolving them. We would like to assure you that we take all feedback seriously and will use it to improve our services. We would like to invite you to contact our Head of Business, Gemma Shenton-Tate, at gemmashentontate@sytner.co.uk to discuss your concerns further. Best regards, Sytner Maidenhead BMW
The sales people were very efficient…
The sales people were very efficient and provided me with options of used cars to purchase after asking me what I was looking for.
The sales person who sold me my last car 4 years ago (Jordan) remembered me and was very helpful in providing me with options.
The new sales person Kevin Moore and the finance lady Helen were very attentive and helpful. They have very good product information.
7 mars 2025
Réponse de Sytner Group - Sytner Maidenhead BMW
Thank you for your glowing 5-star review, Sharon. We are delighted to hear that our sales team at Sytner Maidenhead BMW provided you with efficient and personalised service. It is wonderful to know that Jordan remembered you after 4 years and was able to assist you in finding the perfect used car. We are also pleased to hear that Kevin Moore and Helen were attentive and knowledgeable, providing you with all the necessary information. We strive to provide exceptional service to all our customers and we are honoured to have met your expectations. Thank you for choosing Sytner Maidenhead BMW.
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