There was an error made on the price quoted when booking - I was informed of this only when dropping off the vehicle for its service. The increase was substantial. It came with an apology for the orig... Voir plus
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The service from start to finish was amazing. Dan from sales was so helpful, friendly and professional, took the time to answer all my questions and made the whole process of buying my car so easy an... Voir plus
Mini in for its service. Easy to book in, text message in the lead up, greeted on arrival, all good at the garage as waiting whilst it was being done. Kept updated throughout the service.
The showroom was immaculately clean and a good selection of cars were available. The staff were warm, friendly and not over bearing. Our Sales Executive, Billy Miller, went above and beyond to assist... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Lenton Lane, NG7 2AX, Nottingham, Royaume-Uni
- 0115 934 1414
4,6
Excellent
1 k avis
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Annabelle was really heplful every step…
Annabelle was really heplful every step of the way. We were unsure what we were after in the beginning but she helped us find the perfect fit for our family
30 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear E Ali, thank you very much for your kind words. We’re delighted to hear that Annabelle was so helpful throughout your journey and that she was able to assist you in finding the perfect car for your family. It’s wonderful to know you felt supported, especially when you were initially unsure of what you wanted. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Nottingham BMW. Warm regards.
Very efficient and the work was…
Very efficient and the work was completed ahead of the estimated time. The member of staff that dealt with me was wonderful, very helpful and made a lovely cup of coffee,
28 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear Rob, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service efficient and appreciated the timely completion of the work. It’s wonderful to know that our team member made you feel welcome and served a lovely cup of coffee. Your positive feedback is truly valued, and we look forward to assisting you again in the future. Best wishes, The Sytner Nottingham BMW Team
BMW and Hayley were great as usual
28 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Thank you very much, Dan, for your kind words. It’s wonderful to hear that both BMW and Hayley provided you with a great experience as usual. We truly value your continued support and loyalty. Positive feedback like yours motivates the entire team to maintain high standards and deliver excellent service every time. Should you need any assistance in the future, we’ll be here to help. Thanks again for taking the time to share your thoughts with us.
Professional Team
It was the first time I booked the service at Sytner in Nottingham. I had always taken my car to Sytner in Leicester.
I am very happy with the service I received from Sytner Nottingham. Hayley is such a lovely person to deal with. She kept me informed about the progress of the work that was being done on my car. Part of the free visual check, the technician identified a couple of other things that needed attention. Hayley very kindly arranged the replacements of those other parts, on top of the original work that was booked for that day. One of the parts did not arrive on time, so they could not complete the work on the same day. Before Hayley gave me the update, she had arranged a courtesy car to be available for me.
I am very grateful to Hayley and the Service Team for looking after me and my car.
The ladies at the reception are also lovely. Thank you for making me hot drinks whilst I was waiting there.
Finally, thank you to Rosario at the Booking Team, for taking the time to arrange the appoinment for me during this busy season.
Thank you! 🙂
27 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Nottingham BMW
Dear Steve, Thank you for your kind words and for sharing your experience with Sytner Nottingham. We are delighted to hear that Hayley, Rosario and our reception team looked after you so well during your visit. It’s wonderful to know you felt informed and cared for throughout the service, especially during a busy season. Your appreciation means a great deal to us all. We look forward to welcoming you back in the future.
Excellent service
The service from all staff is excellent. Attentive without being intrusive, and the work was completed promptly. The coffee is good too!
27 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear Phil, thank you very much for your kind words and taking the time to share your experience at Sytner Nottingham BMW. We’re delighted to hear our team provided attentive yet unobtrusive service and completed the work promptly. It’s great to know you also enjoyed the coffee! Delivering excellent customer care is very important to us, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future. Warm regards from all of us.
The booking procedure was easy ……
The booking procedure was easy … completing the pre service info on the app was easy and everything went smoothly on the day.
24 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear Barsby, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the booking procedure and completing the pre-service information on the app were straightforward for you. It’s wonderful to know that everything went smoothly on the day, making your visit hassle-free. We truly appreciate your feedback and look forward to welcoming you back to Sytner Nottingham BMW in the future. Best regards, The Sytner Nottingham BMW Team
Poor customer service.
The service of the vehicle and video provided by the technician was good. Unfortunately the customer service standard has got worse. 90 min express service took nearly 3 hours, no one updated me why there was a delay, I only received a text to say my car was going for a wash. The request for payment was also sent by text. The only time I saw my agent was hand back my key, again no apology for the delay.
28 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear Gary, thank you for your honest feedback. We are pleased to hear you found the vehicle service and video helpful, but sincerely apologise for the delay and lack of communication during your visit. We understand how important timely updates and personal interaction are, and regret that this was not reflected in your experience. Your comments are invaluable in helping us improve our customer service standards. We appreciate your continued support and hope to provide a better experience in future.
Excellent service received as always
Excellent service received as always. All the staff from reception to sales and service were very friendly and professional.
25 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear David, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently receive excellent service from our team at Sytner Nottingham BMW. It’s wonderful to know that our staff, from reception through to sales and service, provide a friendly and professional experience. Your feedback is greatly appreciated and serves as a fantastic motivation for the entire team. We look forward to welcoming you back in the future. Kind regards, The Sytner Nottingham BMW Team
First class customer service
Smooth arrangements from start to finish. Estimate for the repair of my vehicle dealt with promptly. Arrangements for the courtesy car sorted efficiently and the repair completed on time and to a great standard. Throughout the process the staff were helpful, understanding and informative.
Thank you
23 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear Mr Hickman, Thank you very much for your kind words and positive feedback. We are delighted to hear that the entire process, from the initial estimate to the completion of your vehicle’s repair, was smooth and efficient. It is wonderful to know our team provided helpful, understanding, and informative service throughout. We greatly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Nottingham BMW in the future. Kind regards, The Sytner Nottingham BMW Team
Professional staff and good customer…
Professional staff and good customer service. Laser wheel alignment with full report showing the before and after results.
17 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear Rance, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear you found our staff professional and appreciated the customer service provided. It’s great to know the laser wheel alignment and comprehensive report met your expectations. Your feedback is truly valued and motivates us to maintain high standards. We look forward to welcoming you back in the future for any of your motoring needs. Kind regards, The Sytner Nottingham BMW Team
I recently had my car serviced here
I recently had my car serviced here, and while I paid £500 for a main dealer experience, the attention to detail was lacking. When I picked up the vehicle, the service indicator message on the BMW Idrive hadn't been reset. I had to make an extra trip back to the dealership specifically to address this, which was both inconvenient and disappointing for a premium service. I would expect a main dealer to follow through on basic protocols like this
17 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear R.M, Thank you for sharing your experience. We sincerely apologise that the service indicator was not reset during your visit, causing you inconvenience. We appreciate your feedback and understand that, as a main dealer, you expect meticulous attention to detail and a seamless service. Your comments regarding the basic protocols are taken seriously, and we regret that we fell short on this occasion. We hope to provide a more satisfactory experience in the future. Kind regards, Sytner Nottingham BMW
Problem still not sorted after having…
Problem still not sorted after having the car for a week, got it back and still same issue, communication is awful , got told would get a call today , left a message and still no call back, too much to list but not very happy at all , on the plus side when I did get communication mei e was great!!
17 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear Karen, We sincerely apologise for the inconvenience you have experienced and understand how frustrating this must be. It is disappointing to hear that the issue with your car remains unresolved and that communication has been lacking. We appreciate your positive remarks about Mei and are glad she was able to assist you when in contact. Your feedback is important to us, and we regret that your experience has not met the standards we strive to uphold. Thank you for sharing your concerns.
I would like to express my sincere…
I would like to express my sincere thanks to Hayley Whittlesea and the entire team at Sytner BMW Nottingham for the outstanding service they provide every time my BMW 5 Series M Sport is due for maintenance.
Most recently, I had my vehicle serviced on 14 July, with the appointment conveniently booked through the app. Once again, I was extremely satisfied with the support I received.
Hayley consistently demonstrates exceptional professionalism, courtesy, and attention to detail, making every service experience smooth and reassuring. Her commitment to customer care truly stands out.
I highly recommend Sytner BMW Nottingham to anyone looking for excellent customer service and a professional, reliable team.
Thank you once again.
Antonio F.
15 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Nottingham BMW
Dear Antonio, Thank you very much for your kind words and for taking the time to share your wonderful experience at Sytner BMW Nottingham. We are delighted to hear that Hayley and the team continue to provide you with exceptional service and professionalism. It is always our aim to ensure every visit is smooth and reassuring. Your recommendation means a great deal to us, and we look forward to welcoming you and your BMW 5 Series M Sport again in the future. Kind regards, Sytner BMW Nottingham Team
Chris and his team repaired the wing…
Chris and his team repaired the wing mirror of my BMW very quickly and efficiently.. Great job, Thank you
10 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear A.H., Thank you very much for taking the time to leave such a positive review. We are delighted to hear that Chris and the team were able to repair your BMW’s wing mirror quickly and efficiently. It’s always our aim to provide excellent service, and your kind words are greatly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. Thanks once again for choosing Sytner Nottingham BMW. Best wishes, The Sytner Nottingham BMW Team
Awesome Services Provided
My car was in to bmw sytner Nottingham for a front right wheel bearing replacement, 4 New Tyres Fitment, and wheels alignment. them done the jobs successfully but unfortunately the tires fitting techniciansxhave damage all my wheels . Bmw Nottingham promised to fix all my wheels.I think they will keep the promise done to me.
Mistakes happening but overall 9 out of ten my feedback.
10 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear Mr Florea, Thank you for sharing your feedback following your recent visit to Sytner Nottingham BMW. We sincerely apologise for the damage caused to your wheels during the fitting process. It is reassuring to hear that, despite this, you were pleased with the overall service and rate us 9 out of 10. We truly value your understanding and patience, and we hope to continue providing you with the high standards of care you expect from us in the future. Kind regards, Sytner Nottingham BMW
Excellent personal service.
As always the service at BMW Nottingham is faultless. Upon arrival Niamh put me at ease and quickly registered my vehicle. Further more when I told her the car was fitted with Ghost Security she was aware and took the appropriate action. Collection later that day went smoothly. Can’t really say much more except Thank you.
7 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that Niamh was able to put you at ease and assist with registering your vehicle so smoothly. It’s great to know she was aware of the Ghost Security system and handled it appropriately. Your continued trust in BMW Nottingham means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Kind regards, The BMW Nottingham Team
Very good professional supportive…
Very good professional supportive service,quick job done,and wash car after finish Trully appreaciate
8 juillet 2026
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Réponse de Sytner Group - Sytner Nottingham BMW
Dear Andrzej, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our service professional and supportive, as well as appreciating the quick turnaround and car wash. It’s always a pleasure to know our efforts are valued. We truly appreciate your feedback and look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
All the staff were polite
All the staff were polite, friendly and efficient. The recall work was completed in a timely manner and they valeted my car. 😀
7 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Nottingham BMW
Dear Ian, Thank you very much for your kind words. We’re delighted to hear that you found our staff polite, friendly and efficient throughout your visit. It’s great to know the recall work was completed promptly and that you appreciated the valet service. Your feedback means a lot to us and motivates our team to maintain high standards. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best regards, The Sytner Nottingham BMW Team
Highly professional and efficient dealership
Appt easy to book direct with BMW Sytner, easier than the official BMW app which is somewhat clunky.
Sytner staff are always polite, professional, well dressed and helpful. The showroom is clean and modern with drinks and snacks always available. The workshop is clean and efficiently run. The health check videos are comprehensive, any faults are graded with quotes provided when work is considered a priority to action. Sytner will call customers who are on their loyalty program offering valuations or discounts on parts. Overall an excellent dealership.
7 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Nottingham BMW
Dear Geoffrey, Thank you for taking the time to share your positive experience with Sytner Nottingham BMW. We are delighted to hear you found the appointment booking straightforward and our team polite, professional, and helpful. It’s great to know you appreciate the clean showroom, well-managed workshop, and comprehensive health check videos. Your kind words regarding our loyalty programme and overall service mean a great deal. We truly value your continued support and look forward to welcoming you again soon. Best regards, Sytner Nottingham BMW Team
Excellent communication
Excellent communication, very polite staff, I stayed and waited while my vehicle was serviced, nothing was too much trouble from somewhere for me to work on my laptop to a plentiful supply of coffee. I was kept up-to date with any work required on the car. A great experience all round.
1 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Nottingham BMW
Thank you very much, Matt, for your kind words and positive feedback. We are delighted to hear that our team provided excellent communication and a welcoming environment during your visit. It’s wonderful to know that you felt comfortable and well looked after whilst waiting, with everything from refreshments to a suitable workspace readily available. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
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