Considering changing my car and wanted to see what Geely had to offer. Great customer service from Simon who showed me all the available options then took me on a test drive, pointing out the diff... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Arrived 5pm after work to view a Lexus I'd seen online. Stood in the entrance for a good 10mins, ignored by several staff who all saw me waiting. At least 3 walked right past me, without acknowled... Voir plus
L'entreprise a répondu
Simon Mills and Jamie Lowe were excellent. We had a terrible experience with the previous company especially the after sales. Simon has helped build the bridge to redemption with showing us the new Ge... Voir plus
L'entreprise a répondu
Just collected a brand new (to me) car from Sytner Select Nottingham. What a fantastic facility, yes you could find car cheaper but it’s unlikely you would get better quality. Staff were fantastic (th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Unit 1 Enterprise Way, NG2 1EN, Nottingham, Royaume-Uni
- 0115 934 1414
4,2
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brayden made our car-buying experience…
Brayden made our car-buying experience smooth and enjoyable. He was professional, knowledgeable, and genuinely committed to helping us find the right vehicle. He answered our questions, went the extra mile, and made the process stress-free without any pressure. Highly recommend Brayden for outstanding customer service when buying a car from Sytner.
16 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Emm, Thank you ever so much for your kind words and positive feedback. We’re delighted to hear that Brayden made your car-buying experience smooth, enjoyable, and stress-free. It’s wonderful to know his professionalism and commitment stood out, helping you find the perfect vehicle without any pressure. Your recommendation means a great deal to us and Brayden. We sincerely appreciate you choosing Sytner Select Nottingham and for taking the time to share your experience. Best wishes, Sytner Select Nottingham Team
Failure to inspect a reported fault. Poor responsiveness.
We reported a fault with the transmission on my daughter's recently purchased used VW polo. This was from Sytner Select Nottingham. After driving for some time, the gears would not change at all, frequently causing traffic jams and hazardous situations. We were repeatedly told that technicians could not find a fault - but that they had only driven the car (we're not sure for how long), not actually inspected the clutch. When my own mechanic did a thorough inspection, he found the fault and ordered a replacement clutch and a replacement for a part that was leaking fluid into the gearbox. The service desk never seemed to answer their phones - I sat on hold repeatedly for hours and eventually had to take time out of work to go to Sytner Select in person, where I found that they were unfriendly to deal with. We felt completely brushed off and that our concerns were irrelevant. My daughter had to drive this car up to a new job in Leeds a week later - she was nervous about driving it, and we were too, knowing that it had a fault which Sytner seemed unwilling to inspect properly. We are angry that they were prepared to risk her safety in this way: the consequences could have been catastrophic. I have since tried to contact the company regarding our complaint and again I am getting no reply. Their invitation to use Whatsapp has produced nothing and we have not recieved the service documentation that was promised over a fortnight ago. Someone else on here has said that once you drive away, they want nothing to do with you. That is definitely how we feel at this point. Please could you at least employ more people to answer the phones?
18 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Trevor, We are truly sorry to hear about your disappointing experience with Sytner Select Nottingham. Your concerns about the transmission fault and the difficulties you faced in communication are taken seriously. It is distressing that you felt let down and that your daughter’s safety was compromised. We sincerely apologise for any frustration caused by the lack of responsiveness and unhelpful service during such a concerning time. Thank you for sharing your feedback with us.
Staff were polite and professional
Staff were polite and professional, the work carried out was very quick without compromising quality. Very pleased.
8 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Dean, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Nottingham. We are delighted to hear that our team were polite and professional, and that the work was completed quickly without compromising on quality. It’s always wonderful to know our customers leave feeling pleased. Your feedback is greatly appreciated and serves as wonderful encouragement for the entire team. We look forward to assisting you again in the future. Best wishes, Sytner Select Nottingham
Repeat customer
I collected my new car today as a repeat customer, I was looking for a slightly bigger car (previously had a C3 bought from here) I went to the same sales person Ethan who was extremely helpful and recommended a Geely EX5. I ended up choosing a pre reg one and it’s lovely! I would recommend them to family and friends and will ask for them again when I go to buy a new car in the future!
26 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Thank you, Charlotte, for your wonderful review and for returning to Sytner Select Nottingham. We’re thrilled to hear that Ethan provided such helpful and attentive service, and that you’re delighted with your Geely EX5. It’s always a pleasure to assist our valued customers in finding the perfect vehicle. Your recommendation means a great deal to us, and we look forward to welcoming you back again when you’re ready for your next car. Wishing you many happy miles ahead!
A step change in car purchase
We simply cannot fault the service we received from both the sales person Matthew and the sales manager Adam. From arrival through to completion of purchase we feel our experience couldn’t have been any better. We would certainly recommend Sytner Select Nottingham for their professionalism, quality of stock and accommodating our needs.
27 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear David, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Matthew and Adam provided such excellent service throughout your purchase. Your recommendation means a great deal to us, and we’re thrilled that our professionalism, quality of stock, and attentiveness to your needs met your expectations. It was a pleasure assisting you, and we wish you all the best with your new vehicle. Kind regards, Sytner Select Nottingham Team
Very poor service
I recently enquired about a vehicle and had plenty of correspondence with one of your sales team (Brayden) explaining my interest and finding out more about about the car. I explained my interest in viewing the car and arranged to see it on 14/6/26 where he informed me he was not in as it was his day off. He then said I could purchase an extended reservation fee of £500 which I was happy to pay on 10/06/26. On the 12/06/26 I was sent a text with the link to pay the reservation fee which I did @11:07 then I received confirmation @11:12. Then @14:21 Brayden emailed me informing me the same vehicle was reserved in-house on the same day. I am now £500 out of pocket and was told I had to wait nearly a week to receive my payment back. This is such poor service for a company like this. IF I COULD RATE 0 I WOULD.
12 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Paul, We sincerely apologise for the disappointing experience you have had with us. It is certainly not the standard of service we aim to provide. We understand your frustration regarding the reservation fee and the communication from our team. Please be assured your feedback is taken seriously, as we continually strive to improve our customer service. Thank you for bringing this matter to our attention. Kind regards, Sytner Select Nottingham
Bit skeptical at first
Bit skeptical at first cause of the older reviews but went for it as I’d finally found the exact spec I was looking for. Kaleem was my salesman and he was top class from day one. There were no biases despite the fact I was 18 and buying a powerful car.
The salespeople could maybe be a bit more versed on the cars as they had to check a few details and phone back but I’m not surprised as they have loads in stock. Despite this, he was always eager to help and would get back to me really quickly.
MOT had less than 6 months so he’s speaking to my local BMW dealers now about the invoice and paying for it.
27 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Thank you, Jake, for sharing your positive experience with Kaleem and the team at Sytner Select Nottingham. We’re delighted to hear he provided excellent support throughout your purchase, especially considering your age and the powerful car you chose. We appreciate your honest feedback regarding our knowledge on specific car details. It’s great to know Kaleem was responsive and eager to assist. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
Car Purchase
I had the pleasure to meet Mathew Tomy,part of the sales team, who helped me purchase my car.
Mathew took the time to listen to my questions and answered them openly and honestly. He had a genuine interest in ensuring the car was suitable for my needs and certainly made me feel valued and respected.
I will have no hesitation in recommending Sytner Nottingham to my friends and family based on this experience.
Kevin
24 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Kevin, Thank you very much for your kind words. We are delighted to hear that Mathew provided such a positive and honest experience throughout your car purchase. It’s wonderful to know you felt valued and respected, and that your needs were understood so well. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you and your family or friends in the future. Kind regards, Sytner Select Nottingham Team
Fabulous service from Jess
Fabulous service from Jess when buying our new used car from Nottingham Sytner.
Not only did she come in on her day off to accommodate us, she dealt with the transaction with professionalism and care.
The car is amazing and just what we needed.
Thank you Jess!
12 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Thank you so much for your wonderful review, Beccy. We are delighted to hear that Jess provided such a fantastic service and went above and beyond to accommodate you. It’s brilliant that you’re happy with your new car and that it’s exactly what you needed. Your kind words mean a great deal to the team here at Nottingham Sytner. We truly appreciate you taking the time to share your experience and hope you continue to enjoy your amazing vehicle. Thank you once again!
Buying made easy
Really easy to reserve, view, test drive and buy the car. Staff are really accommodating and always happy to help.
27 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Thomas, Thank you ever so much for your kind words. We’re delighted to hear that you found the process of reserving, viewing, and test driving your vehicle straightforward and enjoyable. Our team takes great pride in being accommodating and helpful, so it’s wonderful to know their efforts made a positive impression. Your feedback truly means a lot to us, and we hope you continue to enjoy your new car for many miles to come. Best wishes from everyone at Sytner Select Nottingham.
I had a fantastic experience
I had a fantastic experience, the salesman (Adam) was very helpful polite knowledgeable and explained everything in full, the I bought was presented to a very high standard
26 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Thank you, Rick, for sharing such a positive review. We’re delighted to hear Adam provided you with knowledgeable and polite assistance throughout your experience. It’s wonderful to know you felt fully informed and that your purchase was presented to a high standard. Your kind words mean a great deal to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Thanks once again for choosing Sytner Select Nottingham.
I had a guy called jack helping me with…
I had a guy called jack helping me with choosing a car and then I found one and from start to finish he was amazing and so helpfully with everything and is polite and honest with everything and the car has been great for the past 2 weeks of owning it
14 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Bailey, Thank you very much for your kind words. We’re delighted to hear that Jack provided such excellent support throughout your car purchase and that you found him polite and honest. It’s wonderful to know you’re enjoying your new car after two weeks of ownership. Your feedback means a great deal to us, and we’re pleased that your experience with Sytner Select Nottingham has been so positive. Wishing you many happy miles ahead! Best regards, The Sytner Select Nottingham Team
I had an excellent experience buying a…
I had an excellent experience buying a car. All staff were transparent with the details and friendly and helpful.
Would recommend. Simon and Ashley were particularly helpful 😀
25 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Wolfe, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Simon, Ashley, and the rest of the team were friendly, transparent, and helpful throughout your car purchase. It’s wonderful to know you felt supported and valued. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Select Nottingham Team
I bought a car from here a few months…
I bought a car from here a few months ago with the help of Jack. He made the experience very smooth and easy. Overall, I am incredibly pleased with the service I received.
11 octobre 2025
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Thank you very much for your kind words, Ryaan. We are delighted to hear that Jack was able to make your car buying experience smooth and straightforward. It’s wonderful to know you are pleased with the service you received from Sytner Select Nottingham. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your positive experience. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
Very happy with the experience I had…
Very happy with the experience I had with synter Nottingham. Kaleem was great and was very helpful throughout the process. Would highly recommend
1 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Danielle, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Nottingham. We are delighted to hear that Kaleem was able to assist you so effectively throughout the process. It is always wonderful to know our team’s efforts are appreciated. Your recommendation means a great deal to us. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Nottingham Team
Car Purchase June 2026
Great experience and would return for future purchases.
23 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Fiona, Thank you very much for your kind words and for sharing your experience with Sytner Select Nottingham. We are delighted to hear that you had a great experience and that you would consider returning for future purchases. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. Should you have any questions or require assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back soon. Kind regards, The Sytner Select Nottingham Team
Audi A3 purchase
The staff especially Allen was very good, informative, professional and very knowledgeable about our car that we were aiming to purchase. In fact all the staff were nice to speak with and never pushy, even offering us discount off of products. A great experience..! I would recommend anyone who wants a great deal on a second hand used car to go to Sytner Select.
20 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Gayle, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Allen and the rest of the team provided you with professional, knowledgeable, and friendly service throughout your visit. It’s wonderful to know you felt comfortable and appreciated, and that you found a great deal on your car. Your recommendation means a great deal to us. We hope you continue to enjoy your vehicle and look forward to welcoming you again in the future. Best wishes, Sytner Select Nottingham
Allens was very helpful from start to…
Allens was very helpful from start to finish and kept me updated throughout the whole process
18 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Molly, Thank you ever so much for your kind words. We are delighted to hear that Allens was helpful throughout your experience and kept you well informed at every stage. Providing excellent customer service and clear communication is something we truly value, so it’s wonderful to know this was reflected in your visit. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Nottingham in the future. Best wishes, The Sytner Select Nottingham Team
Stay away!!
Stay away!!! Dont bother coming here is you want customer service. All they want is for you to pay full price for the car and try to get you to buy as many of the extras they sell as they can, eg ceramic coating,alloy protection and extended warranty!!!
I bought a Merc A35 6 weeks ago and I was concerned from the first meeting, but the car itself was a great example with full dealer history and low mileage so I thought it was worth it. The sales lady I dealt with never replied to some of my emails and calls so I ended up having to speak to a manager to get answers. When I collected, they rushed through the paperwork and got my cash and that was it. Didn't even get an invoice, had to ring up and chase that days later, even after being told I would recieve it next day!!
Fingers crossed i won't need to use the warranty i paid for, which they convinced me to buy in order to get finance, which they also lied about!!!
25 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Daniel, We are sorry to hear about your disappointing experience at Sytner Select Nottingham. Customer service is very important to us, and it is regrettable that you felt rushed and unsupported during your purchase. We appreciate your feedback regarding communication and paperwork. We would like to invite you to contact our Head of Business, John Knowles, at johnknowles@sytner.co.uk to discuss your concerns further and see how we might assist you. Kind regards, Sytner Select Nottingham
Do not to buy extended warranty or any…
Do not to buy extended warranty or any extras from this company. The sales team are quick to sell you anything, but when it comes to actually honouring those warranties, they will deny the claim.
I paid £1,000 for an extended warranty when I bought my car. A few months later, I had an issue with the wing mirror and took the vehicle in for repair. After stripping the door, they identified the problem as a loose connection. However, I was then told this was not covered under the warranty and was charged for the labour.
To make it worse, the technician damaged the mirror in the process and I have to bring the car for it to be fixed
Overall, very misleading sales process. Terms of warranty was not made clear during sales. Frankly it's not worth the paper written on.
12 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Nottingham
Dear Victor, we are sorry to hear about your disappointing experience with the extended warranty and the repairs to your wing mirror. It is concerning that you feel the terms of the warranty were not clearly explained and that further damage occurred during the repair. We aim to be transparent in our sales process and regret that this was not your experience. Your feedback is important to us, and we apologise for any inconvenience caused.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.