We came in to buy a Lexus LBX today We were met by two of the most helpful and enthusiastic people we have ever dealt with in the motor trade. We came away with a fantastic car and Sytners could no... Voir plus
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Excellent service at my visit at sytner Swindon the staff I was dealing with was Ra'id, he was absolutely amazing. Very. Polite answered all my questions properly and in detail. Made sure I understood... Voir plus
Mike and Joe helped us to purchase a car. Process was simple and smooth throughout. Nice facility and pleasant buying experience. Happy with purchase.
It took nearly 5weeks to get my car repaired and back to me through the service team at Sytner. Most of the staff never call back when they say they will and the workshop takes ages responding to the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Penny Lane, SN3 3BW, Swindon, Wiltshire, Royaume-Uni
- 01793648400
4,5
Excellent
3 k avis
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Very helpful and lovely staff
Very helpful and lovely staff. I dealt with Pat mostly, Marcus supporting on the management end. Pat made my car purchase journey very efficient. Gtreat team there!
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Swindon
Thank you very much for your kind words, Bishnu. We are delighted to hear that Pat and Markus provided such excellent support throughout your car purchase journey. It’s wonderful to know that our team made the experience efficient and enjoyable for you. Your positive feedback means a great deal to us, and we’re thrilled that you found the staff helpful and lovely. We truly appreciate you taking the time to share your experience with Sytner Select Swindon.
A total scam. Fraudulent and dishonest from start to finish.
I read through many reviews before dealing with this dealership and noticed quite a few negative ones. Still, I thought it couldn’t be that bad and decided to place a £99 deposit on a car that was still in the preparation stage, on the condition that it would be ready for collection on the 25th of January—around three weeks later.
A couple of days later, the sales representative, Pat, called and explained that the £99 deposit would only hold the car for 48 hours. Since my collection date was three weeks away, he requested a £1,000 non-refundable deposit instead. I agreed and paid the amount, with the condition clearly stated that the car would be ready on the 25th of January and that if there were any issues with the vehicle, I would walk away and expect a full refund. He agreed to these terms.
The car had an outstanding recall, which Pat claimed he wasn’t aware of, and it was also due for servicing, which he assured me would be completed before collection. He promised to send me a new video showing the car fully prepared and all issues rectified. On January 10th, I received confirmation that the workshop had completed the bodywork, and on January 15th, I was informed that the recall had been carried out. However, an engine management light (EML) appeared on the dashboard. Pat said he had informed his managers and the workshop would fix it by January 17th. Since I was traveling from Ireland for collection, he assured me everything would be resolved on time, even sending me the following email:
Email from Pratap Thapa (Sales Executive):
“Good morning Bilgin,
I completely understand how you feel, and I appreciate that this situation may be concerning. As you may already know, the Sytner Group is partnered with leading manufacturers such as Mercedes-Benz, Audi, and BMW. Our vehicle preparation standards mirror those of these brands.
Every vehicle we retail undergoes a comprehensive 135-point safety inspection, including checks on the battery, tyre tread depth, and all engine and electrical components. As this is a used vehicle, I have already spoken with my manager to ensure that everything is thoroughly checked and any necessary issues are rectified prior to your visit.
As mentioned previously, I will personally make sure that the warning light has been resolved and that the vehicle is in excellent condition for your appointment, so you have nothing to worry about.
Thank you very much for your time.
Kind regards,
Pratap Thapa
Sales Executive”
That was the last I ever heard from him. He began ignoring my emails and calls, so I started dealing with Kuba Respondek, the Sales Manager. I raised my concerns, explaining that I had not paid a deposit for a car with an EML warning light and that the lack of communication was unacceptable. I requested a deposit refund, but Kuba reassured me that everything would be fine and claimed they were fully regulated by the FCA. He promised the car would be ready on time. However, by this point, I had completely lost faith in this dealership and its employees, who I found dishonest and untrustworthy.
On January 23rd, Kuba called to inform me that the issue with the car was more serious than they initially thought and that they could no longer sell the vehicle to me. He acted as though he was doing me a favour by letting me know before I flew from Ireland to Swindon, despite the fact that I had already spent over £300 on travel based on his and Pat’s earlier assurances. I requested reimbursement for my expenses, and Kuba said he would check with his Head of Sales.
On January 26th, I received the following email from him:
“I have spoken to my head of sales and he informed me that the original agreement was that the £1000 was non-refundable, which I was not aware of.
As this was the case, he said we will refund this to you but will not cover the cost of travel.”
Are these people seriously suggesting that they’re doing me a favour? They admitted they couldn’t sell the car because of major issues, yet they initially planned to keep my deposit! And even now, they refuse to cover the travel costs I incurred due to their misrepresentation.
An absolute joke. A total scam. Fraudulent and dishonest from start to finish. Stay away from Sytner Select Swindon. Pay attention to the negative reviews—don’t ignore them as I did.
26 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Dear Bilgin, We are sorry to hear about your disappointing experience and understand your frustration. At Sytner Select Swindon, we strive to provide clear communication and quality service, and it is regrettable that this was not reflected in your case. We would like to invite you to contact our Head of Business, Steven Bryant, at stevenbryant@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Select Swindon
Jakub and Nathan were so kind and…
Jakub and Nathan were so kind and professional, making choosing my first car easy peasy! They took the time to answer questions and explain anything we didn’t understand.
Also thank you for showing me Hugo Boss Eyes!
24 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you so much, Lindsey, for your wonderful review. We’re delighted to hear that Jakob and Nathan made choosing your first car such a straightforward and enjoyable experience. It’s great to know they took the time to answer all your questions and explain everything clearly. We’re also pleased you enjoyed the little extra touch with Hugo Boss Eyes! Wishing you many happy miles ahead in your new car. Your kind words mean a great deal to the whole team at Sytner Select Swindon.
Muhid and Chaylee
Muhid was such an easy to speak to guy who was very friendly and communicative during the whole process. Chaylee was also very friendly and easy to speak to as well. Both made my journey with Sytner to be an amazing time!
18 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you, Jordan, for your kind words. We are delighted to hear that Muhib and Chaylee made your experience with Sytner Select Swindon so enjoyable. It’s wonderful to know that their friendly and communicative approach helped make your journey a positive one. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future.
Ryan and Chaylee have been extremely…
Ryan and Chaylee have been extremely helpful in helping us get the exact car we want at a great price.
24 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Dear Jack, Thank you very much for your kind words. We’re delighted to hear that Ryan and Chaylee were able to assist you in finding the exact car you wanted at a great price. It’s always our aim to provide excellent service and ensure our customers feel supported throughout their experience. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Swindon
Ryan & Chaylee were both amazing
Ryan & Chaylee were both amazing! So personal, informative & helpful. A faultless experience from start to finish!
24 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you so much, Daisy, for your wonderful review. We’re delighted to hear that Ryan and Chaylee provided such a personal, informative, and helpful experience throughout your visit. It’s fantastic to know that everything went faultlessly from start to finish. Your kind words mean a great deal to the team at Sytner Select Swindon, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future.
Very helpful with the sales process
Very helpful with the sales process, gents looked after us
24 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Dear Mrs Goddard, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found the sales process very helpful and that our team looked after you well. It is always our aim to provide a friendly and supportive experience for all our customers. Your feedback is greatly appreciated, and we hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Select Swindon Team
Jurgen Hawkins & Joe Excell were both…
Jurgen Hawkins & Joe Excel were both really helpful. Jurgen helped me make the difficult decision of deciding which car to go for. Really good experience! Highly recommend.
24 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Dear Sarah, Thank you very much for your kind words and for taking the time to share your experience with Jurgen and Joe . We are delighted to hear that Jurgen was able to assist you in making such an important decision and that you found the overall experience enjoyable. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back to Sytner Select Swindon in the future. Best wishes, The Sytner Select Swindon Team
A very big thank you to Muhib and Seb …
A very big thank you to Muhib and Seb at Sytner Swindon for looking after me when buying my car. Everything was explained well. They really looked after us while things were being dealt with. They went above and beyond to sort everything out for me. I’m very grateful to you both. Thank you for your support, and kindness throughout everything.
23 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you so much for your kind words, Ab. Muhib and Seb are delighted to hear that you felt well looked after throughout your car purchase. It’s wonderful to know that their support and attention made a positive difference to your experience. We truly appreciate you taking the time to share your feedback and are grateful for your trust in Sytner Select Swindon. Wishing you many happy miles in your new car!
Purchasing a car from Sytner Select Swindon
I Recently bought a car through Sytner select Swindon an everything about the experience was brilliant. From going to look at the car on Sunday 18/01/2026 to picking up the new car Tuesday the 20/01/2026. I was dealt with by Will Turner who was extremely helpful in the whole process, by giving me a price I was happy with on my part exchange and then doing everything he could to help me achieve my desired monthly payments. This is the 2nd car I have purchased from this company and I would definitely return again. Overall a really good and smooth experience !!
19 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you, Archie, for your fantastic review. We’re delighted to hear that your experience with Will and the team at Sytner Select Swindon was so positive. It’s wonderful to know that we could help you achieve the monthly payments you desired and that your part exchange was handled to your satisfaction. We truly appreciate your continued loyalty and look forward to welcoming you back for your next vehicle. Wishing you many happy miles in your new car!
Efficient service
Efficient service! Looked after from minute one by Mike P. Easy processes, details explained which is what’s needed if you’re not a car expert.
21 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Swindon. We are delighted to hear that Mike P. provided you with efficient service and clear explanations throughout the process. It’s always our aim to make things straightforward, especially for those who may not be car experts. Your feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to assisting you again in the future. Best regards, Sytner Select Swindon Team
Great experience
We had such a great experience. We had never bought a car before so were overwhelmed by the process on paper, but everyone at Sytner made it so easy for us. Azher and Chaylee took us through every step of the process and we know we are getting a great car.
19 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you so much, Pippa, for your kind words. We’re delighted to hear that Azher and Chaylee made your first car-buying experience straightforward and enjoyable. It’s wonderful to know you feel confident in your new car and that the team could support you every step of the way. Your feedback means a great deal to us, and we hope you have many happy journeys ahead. Please do not hesitate to get in touch if you need anything further.
Was a very easy process thanks to Muhib…
Was a very easy process thanks to Muhib and Joe
9 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you very much for your kind words, Timothy. We’re delighted to hear that Muhib and Joe made the process straightforward and enjoyable for you. It’s always our aim to provide a smooth and pleasant experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Swindon in the future.
Wonderful people and the range of…
Wonderful people and the range of services they offer like warrenty and paint protection allows etc etc after sales gives an absolute peace of mind.
Jay and Nathan gave a gold standards services
16 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you very much for your kind words and positive feedback. We are delighted to hear that Jay and Nathan provided you with gold standard service and that our range of services, including warranty and paint protection, gave you complete peace of mind. It is always our aim to offer a seamless and reassuring experience for all our customers. Your support means a great deal to us, and we look forward to assisting you again in the future.
5 stars
Luke was an absolute pleasure to deal with, making the process of selling my car quick and efficient. Thanks!
16 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Dear Susan, Thank you ever so much for your kind words. We’re delighted to hear that Luke made the process of selling your car both quick and efficient. It’s always our aim to provide a smooth and pleasant experience for our customers, and your feedback truly means a lot to us. Should you ever need assistance in the future, please don’t hesitate to get in touch. Thanks once again for choosing Sytner Select Swindon. Best wishes, The Sytner Select Swindon Team
Exceptional customer Service- Chaynee
I would like to take a moment to provide extremely positive feedback regarding Chaynee, whose support and professionalism were truly exceptional.
From the very beginning, Chaynee demonstrated an outstanding level of commitment, patience, and understanding. What initially should have been a simple and straightforward process turned into a highly stressful situation due to unexpected complications beyond her control. Despite this, Chaynee remained calm, focused, and incredibly professional at all times.
When I was feeling overwhelmed, frustrated, and close to giving up, Chaynee stepped up and handled the situation with remarkable composure and determination. Her problem-solving skills, attention to detail, and genuine care for the customer made an enormous difference. She went above and beyond her responsibilities to ensure that everything was resolved successfully.
Chaynee’s empathy, clear communication, and proactive approach turned a very difficult experience into a positive and memorable one. Thanks to her dedication and professionalism, I was able to complete the purchase with confidence and leave in my new car feeling reassured and satisfied.
Chaynee is an outstanding representative of your company and sets a very high standard for customer service. She is a true asset to the team, and I cannot thank her enough for her exceptional support.
14 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Dear Jan, Thank you very much for your kind and thoughtful feedback. We are delighted to hear that Chaylee’s professionalism, patience, and dedication made such a positive impact during your experience. It is wonderful to know she was able to support you through a challenging situation with empathy and clear communication. Your words truly reflect the high standards we strive for, and we will be sure to pass on your compliments to Chaylee. Wishing you many happy miles in your new car. Kind regards, Sytner Select Swindon
Staff really helpful and informative
Staff really helpful and informative. Rory and harry were patient and explained everything to us. Very happy with the service received.
13 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Dear Mike, thank you very much for your kind words. We are delighted to hear that Rory and Harry were patient and took the time to explain everything clearly. It’s wonderful to know you found our staff helpful and informative throughout your experience. Your satisfaction means a great deal to us, and we’re thrilled you are very happy with the service received. We truly appreciate you taking the time to share your positive feedback with us. Kind regards from the Sytner Select Swindon team.
I always enjoy getting my car either…
I always enjoy getting my car either serviced or a mot at synter the staff are so friendly and helpful and you get to enjoy free WiFi and coffee which is bonus and if your car fails they explain everything in detail
9 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you very much for your kind words and positive feedback. We’re delighted to hear that you consistently enjoy your visits to Sytner Select Swindon, whether for a service or MOT. It’s great to know our friendly and helpful team, along with the complimentary WiFi and coffee, contribute to a pleasant experience. We always aim to provide clear explanations, especially if any issues arise, so your appreciation means a lot to us. We look forward to welcoming you back again soon.
Sytner Swindon - Great service provided
Went to Sytner Swindon, and was warmly greeted by staff. Hasan was the sales person that dealt with me and I couldn’t have been happier with the service he provided. Very knowledgeable and nothing was too much trouble. Really appreciate his approach.
Nathan dealt with the finance part of the process and again he was fantastic! Couldn’t fault him.
Overall great experience and would recommend them for a smooth, non pressurising and accustomed experience.
10 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Thank you, Codey, for your kind words and for taking the time to share your experience at Sytner Select Swindon. We are delighted to hear that Hasan and Nathan provided such knowledgeable and friendly service throughout your visit. It’s wonderful to know you felt comfortable and well supported during the entire process. Your recommendation means a great deal to us, and we’re pleased that your experience was smooth and non-pressurising. We look forward to welcoming you again in the future.
Excellent service by the whole team
Excellent service by the whole team. Refreshing to experience a sales process led by service, not hard selling.
10 janvier 2026
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Réponse de Sytner Group - Sytner Select Swindon
Dear David, Thank you very much for your kind words. We are delighted to hear that you found our team’s approach refreshing and appreciated the focus on service rather than hard selling. It is always our aim to provide a welcoming and supportive experience for all our customers. Your feedback is truly valued and serves as a great encouragement to the entire team at Sytner Select Swindon. We look forward to assisting you again in the future. Kind regards, The Sytner Select Swindon Team
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