Sytner Group - Sytner Select Wakefield Avis 

Came to wakefield branch today to look at with the prospect of purchasing a car.
Ryan was our sales guy. Very helpful, pleasant, polite, patient and professional throughout.

Service Department Girls Very Helpful

PROFESSIONAL SERVICE RECEIVED
We went to see a vehicle and the Salesman was very Professional Polite and Non Pushy at all.He left us to it and told us if we needed him just give a shout out.I highly Recommend this Salesperson to anyone looking to buy a vehicle or to upgrade there existing Vehicle The salesperson is called Israr Ahmed
Many Thanx once again Israr for all ur help and Service

Brilliant customer service especially from Benji . He made the whole experience more enjoyable and hassle free. Definitely recommend Sytner Group Wakefield

Good service and happy with the outcome

Excellent customer service, we were well looked after immediately from arriving to purchasing my new car. Herbie was brilliant and answered all our questions.

I don't like your telephone/ booking system it's rubbish.
Otherwise the service was ok.

Israr was amazing with helping the process run smoothly, he was very informative and friendly I will 100% be going back for my next car.

Great service from Yvonne, really pleased with the car. Thank you

I placed a deposit on this vehicle as a serious cash buyer after being involved in a non-fault accident. Finding a suitable replacement vehicle had already been an incredibly stressful and time-consuming process, which is why I acted quickly to secure this car.
I was advised that the vehicle could be transported from Northampton to Wakefield for collection. However, it took over a week and a half to receive a video of the vehicle and arrange the transfer. During this period, I had a short trip booked. Before leaving, I contacted the dealership, explained the situation, and specifically asked whether the car would be held under my deposit until my return. I also asked whether any further payment was required to secure the vehicle. I was given every indication that everything was in order and that there was nothing else I needed to do.
The first thing I did upon returning home was contact the dealership to confirm I was still collecting the vehicle. I was again reassured that everything was fine.
Just hours later, I received a call informing me that the vehicle had been sold.
What makes this even worse is the explanation that was subsequently offered. When I complained, I was told that my deposit had somehow "expired" during the period between my initial reservation and my renewed contact with the dealership. This is simply not true. At no stage was I informed that my deposit had an expiry date, that the vehicle was no longer being held, or that it was back on the market. In fact, the exact opposite impression was given throughout.
To now suggest that the issue arose because I failed to maintain my interest is both inaccurate and an attempt to rewrite events after the fact. I repeatedly communicated with the dealership, made my intentions crystal clear, asked whether anything further was required from me, and was reassured that everything was fine. Had I been told there was any risk of losing the vehicle, I would have dealt with it immediately.
The reality is that I placed a deposit, relied on the assurances given to me by staff, and was then informed that the vehicle had been sold to someone else. The dealership failed to communicate properly and is now attempting to shift responsibility onto the customer.
To make matters worse, I am still waiting for my deposit to be refunded.
The customer service throughout has been appalling. When I was informed the vehicle had been sold, the member of staff I had been dealing with was unavailable, and the person who took the call was dismissive, blunt and completely indifferent to the situation. There was no genuine apology, no ownership of the error and no effort whatsoever to put things right.
I also escalated my concerns to Head Office and was advised that I would receive a response within a specified timeframe. That deadline passed without any response, update or courtesy communication. Being ignored by Head Office after already being let down by the dealership only reinforced my view that customer complaints are not treated seriously.
Having already been dealing with the aftermath of a non-fault accident, I found the entire experience unnecessarily stressful and deeply frustrating. The combination of poor communication, broken assurances, failure to honour what was agreed, delayed refund of my deposit and failure to respond to a formal complaint demonstrates a complete lack of customer care.
This experience has left me with little confidence in either the dealership or its Head Office. I would strongly advise potential customers to obtain everything in writing and not rely on verbal assurances, as my experience suggests those assurances may not be worth the paper they are not written on.

Brilliant and professional service from Kyle and Luke.
Having experienced some tech issues making payment both helped out and were so patient.
We were fully informed about the car and any extras we could take were explained in detail without pressure to purchase.

Everyone helpful & cheerful. Special attention from Paul & Usman helped me get the car I wanted. And it's great I'm well pleased.

Had brilliant experience from start to finish both luke and mariuz looked after us from start to finish and tom was great explaining the finance 5 star service

Recently got a new car from Sytner Wakefield and the customer service was spot on from Ryan Ellis and his team. Managed to sort my vehicle in no time at all, even when they were busy and coming up to closing. Explained everything perfectly and it was hassle free. Thanks again

Excellent customer service from Israr explained all my options available to me and wasn’t pushy at all very helpful lad

Had a fantastic experience at Sytner Select. Both Ryan and Tom were exceptional throughout the entire process and I couldn't be happier with my experience with them.

Bought my car today with help from the lovely Finn. Couldn’t ask for anyone who was more helpful.

Thank you so much

We spoke with Finn, who gave us perfect advice and took us on a test drive. I walked away with a car today because of his advice!

Finn was great! He gave some amazing advice and was super helpful on the test drive!

Avoid this garage at all costs.

I bought an Audi Q5 from this dealership in June. At the point of sale, I was excited and had complete faith in the dealership. Tom and Emily were great throughout the purchase- friendly, helpful and informative.
Unfortunately, I cannot say the same about the after sales service.

After owning the car less than 7 days, it broke down on the M62. The car suddenly lost all power whilst driving, which was an extremely frightening experience, especially with my daughter in the car. It could have ended much worse.

To make matters worse, I had never been sent the details of my breakdown cover. While stranded on the motorway, I rang the dealership for help and was simply told “I don’t know what to do about this.” After several phone calls, I eventually managed to obtain the breakdown company’s details myself and arranged for the car to be recovered.

When we arrived at the dealership, the lady on reception was incredibly rude. She repeatedly told us “this is a you issue” and refused to help. We were on our way for a weekend away with several activities already booked, all of which we missed because of this. We explained that we had no way of getting home or continuing our journey as we were both there and both drivers in our household, but she continued to insist it was “our problem” and that nothing would happen until Monday.

I completely understand that the workshop couldn’t inspect the vehicle until Monday because it was a Saturday. However, we had been left stranded miles from home. We asked for a Courtney car, which was included in our extended warranty and had also been confirmed by Tom when we purchased the vehicle. The receptionist refused and instead told us we would have to pay for a taxi ourselves.

We asked to speak to Tom, who we knew was working that day and we were told to wait. Around 30 minutes later, the receptionist returned with a completely different attitude and agreed to provide us with a courtesy car, acting as though she was doing us a favour rather than providing something we were entitled to. We were also promised a phone call first thing Monday morning with an update.

The courtesy car was supplied with virtually no fuel, so I had to pay to fill the tank myself. I was later told this would be reimbursed, but despite being promised this in June, I still haven’t received anything and it’s now August.

Monday came and went with no phone call. I rang the dealership and was told they would call me the following day. They didn’t. This continued for almost a week. Every time we chased an update, we were made to feel like we were being a nuisance. We were repeatedly told the car required further investigation but were never told what was actually wrong with it. We also requested several times for the manager, Morgan, to call us back but she never did.

After 6 days, we had had enough. We had spent £20,000 on a car that the dealership had actually had in its possession longer than we had, and nobody would communicate with us. We attended the dealership in person and formally rejected the vehicle, requesting a full refund, which they eventually agreed to.

When we went to collect our belongings from the Audi, it was covered in bird poo, despite being told it was inside the workshop. It was obvious it had simply been left sitting outside.

Unfortunately, the stress didn’t end there. We then had to chase the dealership for over a week to process our refund. We were repeatedly told the paperwork would be sent “tomorrow” for us to sign, but it never was. It was only after constant phone calls, involving our solicitors and contacting Sytner Head Office because Wakefield repeatedly failed to return our calls, that the refund was finally processed.

Looking back, I should have taken the fact that the car had already had 5 owners in a relatively short period as a warning sign. Having owned Audi Q5s previously, I could tell immediately that this one didn’t drive properly. The rear end of the vehicle felt unstable and, in my opinion, it should never have been sold in that condition.

I also find it unacceptable that after returning the Audi with a full tank of diesel and having to put a full tank of fuel in the courtesy car, I am still waiting for reimbursement I was promised as a ‘good will’ gesture.

The sales team were excellent. The after sales service was the complete opposite. I have never felt so ignored or disrespected by a dealership. Morgan, in particular, was rude throughout and based on my experience did not demonstrate the level of professionalism I would expect from a manager.

This entire experience caused nothing but stress and worry. I only wish I had read the reviews before buying from here. I trusted the dealership because it is part of a large, well known motor group, but my experience was incredibly disappointing.