We bought an Audi from Sytner and dealt with Sean Dudley, he was brilliant- he gave us all the information over the phone and via email and when I came up to pick up the car- he covered everything and... Voir plus
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Lisez les avis des autres
Part-exchange. I was a little uncertain on my best finance options and thankfully, I was supported by Thomas and Sean to identify the best option for me on my new vehicle. Thomas and Sean were very ki... Voir plus
MOT on my car I dropped my car off for it's MOT and asked for a battery health check. Both were dealt with professionally by the service advisor in the Chery service/sales area. I'd not a proble... Voir plus
L'entreprise a répondu
Great dealership really nice staff and very friendly especially Israr he really went above and beyond all throughout the sale. The whole experience and car buying went so smoothly i would definately r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
325 Barnsley Road, WF2 6EH, Wakefield,, Royaume-Uni
- 01924 242422
4,5
Excellent
3 k avis
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There is a reason why we keep coming back
This is the 3rd car we have bought and cannot fault the staff and cars themselves. Israr met us and helped us all along the way. Very helpful and knowledgeable. Paul M helped with the finance and so helpful and impressed us by his knowledge on mochas
6 avril 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Dear Kim, thank you very much for your wonderful 5-star review. We are delighted to hear that Israr and Paul M provided such helpful and knowledgeable support throughout your experience. It’s fantastic to know that this is your third car purchase with us and that you remain so satisfied with both our staff and vehicles. Your kind words mean a great deal to the entire team at Sytner Select Wakefield. We truly appreciate your continued trust and custom.
Joe and Herbie were really helpful and…
Joe and Herbie were really helpful and professional. Definitely recommend using Sytner group.
4 avril 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience with Joe and Herbie at Sytner Select Wakefield. We are delighted to hear that you found their assistance both helpful and professional. Your recommendation means a great deal to us, and we truly appreciate your support. It’s always wonderful to know our team have made a positive impression. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Process really easy Joe was super…
Process really easy Joe was super helpful and made everything easy
4 avril 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Dear Natalie, Thank you very much for your kind words. We’re delighted to hear that Joe was able to assist you so effectively and made the entire process straightforward. It’s always our aim to provide a smooth and enjoyable experience for all our customers. Your positive feedback means a great deal to us and we truly appreciate you taking the time to share it. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Would highly recommend
Buying a used car from this dealership couldn't have gone more smoothly.
Yvonne was friendly and approachable. She allowed me time to think and wasn’t at all pushy. I was able to contact her easily and she gave me regular updates.
After picking my car up, it was booked in for the MOT on another day. Katie was extremely helpful and efficient and nothing was too much trouble. I was given a courtesy car to use.
All the staff were friendly and there was a lovely atmosphere.
Loving my new car.
Thank you.
Lisa
12 mars 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Dear Lisa, Thank you so much for your kind words and for taking the time to share your experience with us at Sytner Select Wakefield. We’re delighted to hear that Yvonne and Katie provided such friendly and efficient service, and that you felt comfortable throughout the process. It’s wonderful to know you’re enjoying your new car and that the atmosphere here made a positive impression. We truly appreciate your custom and look forward to welcoming you again in the future. Best wishes, The Sytner Select Wakefield Team
Amazing experience
Amazing experience, Joe and Tom were really helpful, made the whole process very easy.
3 avril 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Thank you very much for your kind words, Amanuel. We are delighted to hear that Joe and Tom were able to assist you so effectively and made the entire process straightforward and enjoyable. It’s always our aim to provide a seamless experience for our customers, and your feedback is truly appreciated. We hope you continue to enjoy your purchase and look forward to welcoming you back to Sytner Select Wakefield in the future. Thanks again for taking the time to share your experience.
Joe was fantastic and very helpful from…
Joe was fantastic and very helpful from start to finish of the sale. Would recommend asking for Joe if you’re interested in a car at Sytner Wakefield
3 avril 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Thank you so much, Jon, for your kind words and fantastic review. We’re delighted to hear that Joe provided such helpful and attentive service throughout your experience. It’s always wonderful to know our team members are making a positive difference and ensuring customers feel supported from start to finish. Your recommendation means a great deal to us, and we hope you continue to enjoy your car. We truly appreciate you choosing Sytner Select Wakefield and taking the time to share your feedback.
I recently purchased a car from here…
I recently purchased a car from here and dealt with Ryan who was absolutely amazing, he kept me updated from start to finish with any updates on the car, he went out of his way to send me an in depth video of the car when it arrived before I came down to see it. Ryan was very professional, friendly, patient and went the extra mile for me. He was Happy to answer all my questions, Ryan also gave me a follow up call to see how the car was which I’ve never had before I thought it was really nice as it showed he genuinely cared for his customers. I couldn’t have asked for a better experience purchasing a car and it was all because of Ryan. I will happily return here in the future for a new car I had an amazing experience and extremely happy with the car I purchased. I also briefly dealt with Tom for the finance paperwork who was also fantastic very friendly and managed to deal with it all quickly even on a busy day.
14 mars 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Thank you, Alex, for your wonderful review. We’re delighted to hear that Ryan provided such a professional and friendly service, going the extra mile to keep you informed and supported throughout your purchase. It’s great to know that Tom also made the finance process smooth and efficient. Your kind words mean a lot to us, and we’re thrilled you’re extremely happy with your new car. We look forward to welcoming you back to Sytner Select Wakefield in the future.
Quality from start to finish Emily and…
Quality from start to finish Emily and Paul were awesome made the process so easy and enjoyable. Would definitely buy from here again.
25 mars 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words, Day. We’re delighted to hear that Emily and Paul made the entire process straightforward and enjoyable for you. It’s always our aim to provide a high-quality experience from start to finish, and it’s wonderful to know this was reflected in your visit. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Select Wakefield in the future. Thanks again for choosing us!
Israr was amazing taking me out for a…
Israr was amazing taking me out for a test drive, very friendly and Dan’s customer sales service was fully professional. A top team of people to deal with.
31 mars 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Thank you very much, Sean, for your kind words and positive feedback. We are delighted to hear that Israr made your test drive experience enjoyable and that Dan provided professional and attentive customer service. It’s wonderful to know that our team made such a great impression. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Select Wakefield in the future. Your support means a great deal to us.
Spoke to herbie who looked after us…
Spoke to herbie who looked after us from the get go top lad would definitely recommend also Tyler the financial man made it straight forward and easy 👍
30 mars 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Dear Miss Firth, Thank you ever so much for your fantastic review. We’re delighted to hear that Herbie provided excellent service from the very start and that Tyler made the financial process straightforward and easy for you. It’s always wonderful to know our team’s efforts are appreciated. Your recommendation means a great deal to us. We hope you continue to enjoy your experience with Sytner Select Wakefield and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
“Unprofessional Aftersales Handling and Poor Customer Treatment
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Sytner Select Wakefield
Denby Dale Rd, Calder Island Way, Wakefield WF2 7AW
Vehicle repair shop
Adam Cooper
196 points
5 days ago
I don’t usually leave reviews, but this experience genuinely deserves one.
The sales process at Sytner Select Wakefield was actually very good — smooth, professional, and gave me confidence in the purchase.
Unfortunately, everything after that was the complete opposite.
The aftercare has been the worst I’ve ever experienced. Communication was practically non-existent, response times were shockingly slow (if you got a response at all), and I was repeatedly given information that turned out to be untrue.
On top of that, staff were often rude and completely unhelpful, offering no real support when issues arose.
It got to the point where I had no choice but to reject the vehicle entirely. Even during the rejection process, things were unnecessarily difficult and poorly handled.
While returning the car, I spoke to two other customers who were going through similar experiences — one of them was also in the process of rejecting their vehicle. That says a lot.
If you end up dealing with Morgan, be prepared for a frustrating experience.
Expect unreturned calls, broken promises, and a complete lack of accountability.
Really disappointing overall — a good initial impression completely ruined by appalling aftercare.
28 février 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Thank you for your feedback. While we’re pleased the initial sales process was positive, we’re very sorry to hear about your experience with our aftercare and the difficulties you faced. This is not the standard we aim to deliver, and your comments will be reviewed internally so we can address these issues. We appreciate you taking the time to share your experience and apologise for the disappointment caused. Kind regards, Sytner Select Wakefield Team
Good service and nice staff
Good service and nice staff. Handover process all very quick and efficient
29 mars 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Dear Marcus, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service good and our staff friendly. It’s wonderful to know that the handover process was quick and efficient, as we always aim to make the experience as smooth as possible for our customers. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Select Wakefield in the future. Best regards, The Sytner Select Wakefield Team
Very helpful and attentive
Very helpful and attentive. Israr gave full range of options and helped me through the purchase very efficiently.
27 mars 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Thank you very much for your kind words Matt. We are delighted to hear that Israr was able to provide you with a full range of options and assist you efficiently throughout your purchase. It’s always our aim to offer attentive and helpful service, ensuring our customers feel supported every step of the way. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team at Sytner Select Wakefield. We hope you enjoy your new vehicle.
I purchased a car from Sytner that was faulty
I purchased a car from Sytner that was faulty from the outset. Within two weeks it needed oil, and a warning light appeared when accelerating. After arranging diagnostics (which required me to take time out and use public transport), 18 faults were identified.
Despite being told the issue was fixed (a turbo pipe replacement), the problems persisted immediately on a long drive home. Further delays followed, and after 10 months and multiple diagnostics, I was finally told the engine needed replacing—yet was still advised to keep driving the car.
The issue was eventually pushed toward the warranty company, and only after involving the Motor Ombudsman did Sytner agree to buy the car back. Even then, they deducted for mileage and valued it lower than the purchase price.
Overall, a frustrating and prolonged experience with poor resolution. I regret not rejecting the car within the first 14 days.
23 mai 2025
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Réponse de Sytner Group - Sytner Select Wakefield
Dear Dee. We sincerely apologise for the distressing experience you have described. It is disappointing to hear that the issues with your vehicle were not resolved promptly and to your satisfaction. We appreciate your feedback and understand your frustration with the prolonged process. We would like to invite you to contact our Head of Aftersales, Paul Schofield, at paulschofield@sytner.co.uk, so we may better understand your concerns and discuss this matter further. Kind regards, Sytner Select Wakefield
Excellent service as always
Excellent service as always; Cole and harry helped me out no end. This is the fourth car we have bought from the team here now and it’s always great
26 mars 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words Pete. We’re delighted to hear that Cole and Harry provided excellent service once again. It’s a real honour to have you as a loyal customer, especially after purchasing four cars from us. Your continued support means a great deal to the whole team here at Sytner Select Wakefield. We look forward to assisting you with any future motoring needs and hope to maintain the high standards you’ve come to expect. Thanks again for your fantastic feedback.
Warranty doesn’t cover anthing it’s a…
Warranty doesn’t cover anthing it’s a scam
24 mars 2026
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Réponse de Sytner Group - Sytner Select Wakefield
Dear C Nichs, we are sorry to hear about your dissatisfaction with the warranty. Our intention is always to provide clear and fair coverage to our customers. We appreciate your feedback and would like to understand your concerns better. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, who will be happy to discuss this matter with you in more detail. Kind regards, Sytner Select Wakefield Team
Amazing experience
Had an amazing experience. Made super easy by Paul M and Emily. Answered all our questions and made sure everything was sorted for us!
Would definitely recommend using them if you need to buy a car from Sytner!
25 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words, Megan. We’re delighted to hear that Paul M and Emily made your car buying experience straightforward and enjoyable. It’s wonderful to know they were able to answer all your questions and ensure everything was sorted to your satisfaction. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield and hope you enjoy your new car for many miles to come!
Excellent customer service
Superb service from Sytner Wakefield - Kit was very helpful and helped us secure a new car, she provided various options and there was no hard sell, she was very friendly and approachable and made the process very straight forward. We live 1hr 30mins from Wakefield and obtained the same quote from our local dealer, however, we decided to give the business to Wakefield due to the very helpful and friendly nature of Kit. We also dealt with Daniel Green the business manager, who assisted with the finance side of things, again Daniel was very friendly and the overall experience has been very positive. Thanks again to you both for all you help.
24 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Wakefield
Dear Lee - Thank you very much for your kind words and for taking the time to share your experience with Kit and Daniel at Sytner Select Wakefield. We are delighted to hear that their friendly and approachable manner made the car buying process straightforward and positive for you. It’s wonderful to know that despite the distance, you chose us for the excellent service provided. We truly appreciate your custom and hope you enjoy your new car. Best wishes from the team at Sytner Select Wakefield.
Excellent Service
Fantastic service from the whole team, in particular Ryan Ellis who kept me well informed with the purchase of my vehicle and was extremely helpful throughout the whole process.
14 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Wakefield
Dear Robert, thank you very much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that Ryan Ellis provided you with excellent service and kept you well informed throughout your vehicle purchase. It’s wonderful to know that the whole team contributed to making the process smooth and enjoyable. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle for many miles to come. Best wishes, The Sytner Select Wakefield Team
Well it went down...
So we bought a car from Sytner Select Wakefield on the 7th of March.
While my original review was 5 stars, this one is an update as everything went down the drain.
On the drive back home, the check engine light went on and has been on since then. The Stop/Start function doesn't work. One of the rear seat has his lever broken and this wasn't noticed while we checked the car has we didn't knew how to fold it nor did the sale rep.
We've contacted Sytner Wakefield regarding theses issues the next day (the 8th) and since then, even if Zain tried to help us, the car hasn't been fixed yet and we need it fixed by the 26th of March.
We've been offered to be booked in Sytner Select Bristol instead of Wakefield for the repairs through a phone call on the 11th of March because it is closer to our home. Then nothing happend so I message and called Wakefield again. Zain, again, tried to help.
I then received an email from Wakefield Service team last wednesday to book in Bristol instead of Wakefield, so nothing had been done during the week.
One week had been lost, and again, the car is still waiting to be fixed.
We took the 3 years warranty and seeing this written:
You can be confident that the vehicle you have chosen has been prepared to the highest standards.
and being in our situation feels a bit weird.
So our first experience was indeed nice but since then it has been really bad, and I hope we will finally have the car fixed and up to Sytner standards.
20 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Wakefield
Dear Francois-Xavier, We sincerely apologise for the disappointing experience you have had following your purchase. It is certainly not the standard we aim to uphold at Sytner Select Wakefield. We appreciate your patience and understand your frustration regarding the unresolved issues. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at Morgangee@sytner.co.uk, who will be happy to discuss your concerns further and work towards a satisfactory resolution. Kind regards, Sytner Select Wakefield Team
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