Car booked in following a recall letter, very professional and courteous staff, nothing was too much trouble and they went over and above just rectifying my car. I was kept updated at all times of pro... Voir plus
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The sales rep Connor was very knowledgeable & Plesent man and knew everything about the car and setting up the profiles which he helped us with. Faultless from start to finish making the car purchase... Voir plus
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First major service for my BMW M2. Came in person to the dealership to make the appointment, I was seen quickly, the lady who looked after me was very accommodating with answering all of my questions,... Voir plus
The reason we are on our third Mini is due as much to the people at Sytner Sheffield as to the car. It only took two weeks from an initial call asking us if we were interested in changing our Mini to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Brightside Way, S9 2RQ, Sheffield, Royaume-Uni
- 0114 256 5900
4,8
Excellent
1 k avis
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My journey with Sytner BMW Sheffield…
My journey with Sytner BMW Sheffield started almost 30 years ago. I bought a 90,000 mile BMW from a local garage and put another 40,000 miles on it commuting daily from Sheffield to Blackpool. It developed a suspension issue, but despite the high milage, and not being a Sytner car, Sytner successfully argued my case with BMW. When I replaced that car, Sytner introduced me to leasing. This let me change my car for a new one every 2-3 years and benefit from BMW's innovative driving technologies. 30 years, and many BMW's, later only the cars have changed. The technology is still leading edge, the safety is superb, and Sytner are still as customer focused as they have always been. I have made a couple of dalliances to other (non- BMW) dealers, but struggled to find the levels of honesty, respect, and customer service, which I had come to expect from the Sytner team. The original salesmen have progressed to management roles in Sytner, but they always come over and speak to me whenever I am in the showroom. Even the reception team are welcoming and attentive, and never let you sit down without a coffee. If there was anything I could change, it would have to be the new automated telephone system. Its so impersonal. Bring back the humans, they are your greatest asset Sytner! And don't ever try to replace the sales or service team with online sites or AI.
1 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Gordon, thank you sincerely for your loyal support over the past 30 years and for sharing your wonderful experience with Sytner Sheffield BMW. It’s heartening to hear how our team’s honesty, respect, and customer focus have made such a lasting impression. We truly value your kind words about our staff and the personal touch they provide. Your feedback regarding the telephone system is appreciated, and we’re grateful for your continued trust and enthusiasm for BMW’s innovative technology. Kindest regards, Ali Taylor
Mr Richard was great at offering Best…
Mr Richard was great at offering Best deals with my interest taken into consideration
27 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Roshan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mr Richard was able to offer you the best deals while keeping your interests in mind. It is always our aim to provide a personalised and positive experience for all our customers. Your feedback is greatly appreciated, and we hope you continue to enjoy your BMW. Kindest regards, Ali Taylor
Wow Service
Wow, Ben in the service dept was absolutely fantastic, so helpful and nothing was to much trouble. Went above and beyond
18 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear David, Thank you ever so much for your kind words. We’re absolutely delighted to hear that Ben provided such fantastic service and went above and beyond to assist you. It’s always our aim to make every visit as helpful and enjoyable as possible, and your feedback truly means a lot to the whole team. Kindest regards, Ali Taylor
Prompt services from all departments
Prompt services from all departments
24 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Mark, Thank you very much for your kind words. We are delighted to hear that you found the services from all departments prompt and efficient. It is always our aim to provide a seamless and enjoyable experience for our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Great aftercare service
I don’t normally post reviews but wanted to give credit where credit was due. I purchased a BMW I8 from Sytner Sheffield. The sales woman was very friendly however, she hyped the car up way too much in my opinion to the point it was a bit cringe. I was sold the car under the understanding that it was immaculate aesthetically and mechanically. I purchased the car and unfortunately after a BMW dealership assessing the car, there were a few issues which should have been picked up by Sytner. This is where Sytner earned their 5 stars from me. They kept in contact with me and paid for the work that the car needed without hesitation. A few months in (and an air con regass paid for by me) … I am still loving the car. Due to the positive experience I had with after sales, I would purchase another car from them again in the future.
18 janvier 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Thank you for sharing your honest experience with Sytner Sheffield BMW. We appreciate your kind words regarding our after-sales service and are pleased to hear that the team maintained good communication and resolved the issues promptly. It’s great to know you’re still enjoying your BMW i8 despite the initial concerns. Your feedback is invaluable, and we’re delighted that your positive experience has encouraged you to consider purchasing from us again in the future. Kindest regards, Ali Taylor - Sytner Sheffield
From arriving for my car service
From arriving for my car service, it was dealt with from start to finish in a friendly and efficient manner.
24 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Mr Harmston, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your car service was handled in a friendly and efficient manner from start to finish. Kindest regards, Ali Taylor
Satisfaction is guaranteed
You get a video of the work done. Your vehicle is returned clean and the job is always done well. The company calls the next day to make sure I am happy with the work done.
24 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Ken. We’re delighted to hear that you appreciate the video updates and the care taken to return your vehicle clean. It’s wonderful to know that the quality of our work meets your expectations and that our follow-up call adds to your satisfaction. Your feedback means a great deal to the team here at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Very good service
Very good service from Lewis in the Service department. Car all fixed in quick time and good communication
24 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lewis provided you with excellent service and that your car was repaired promptly with clear communication throughout. It’s always our aim to ensure our customers feel valued and well informed. Your positive feedback is greatly appreciated and motivates the whole team to maintain these high standards. Kindest regards, Ali Taylor
Above and beyond
Another great experience at Sytner Sheffield for a warranty recall and a bit of additional work. Everything was sorted quickly and they arranged a loan car, which made things much easier.
Great service from Martin who was really helpful and went out of his way to make sure everything went as smoothly as possible. Really appreciate the effort.
19 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Kirsty, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Martin provided such helpful and attentive service, ensuring everything went smoothly during your warranty recall and additional work. It’s great to know the loan car made things easier for you. Your positive feedback is truly appreciated, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
As usual the service was excellent
As usual the service was excellent. Scott was most accommodating and polite. He also appreciated the walker brother puns.
23 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Korkykat. We’re delighted to hear that Scott provided such excellent service and that his politeness and accommodating nature made your visit enjoyable. It’s always lovely to share a bit of humour, and we’re glad the walker brother puns were appreciated! Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Helpful from start to finish
20 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Paul, Thank you very much for your kind words. We are delighted to hear that you found our team helpful from start to finish. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
The service at BMW is always first…
The service at BMW is always first class. Everything runs smoothly and always feel looked after and valued.
20 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Daniel, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you consistently find our service first class and that you feel valued and well looked after. It is always our aim to ensure everything runs smoothly for our customers. Kindest regards, Ali Taylor
Shocked - a main dealer that seems genuine
I'm super impressed with this dealership. A breath of fresh air compared to many others. Excellent comms prior to visit. I even got a call to make sure I was aware of the drive in set up - there are 4 roller doors, you drive up to one with a green welcome sign, drive in, someone greets you straight away, directs you to a table with comfy chair and socket so you can work/relax after someone has checked you in. I was told the car would be ready by the end of the day but the recall, free valet and truly complimentary healthcheck was complete in 2 hours. I was advised about a couple of things which would need to be fixed in time and given a quote but absolutely no pressure. I heard others being given the same kind of info without any pressure at all. So different to my local dealer who tried to pressure me to buy 2 new tyres which they claimed would fail an MOT, yet 2 independent garages couldn't find a fault and the MOT was passed. This dealer is 150 miles from home and I am raving about them to friends and family. If I need to use a main dealer again I will make the journey here.
19 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Thank you, G Parry, for your wonderful feedback. We’re delighted to hear you found our communication clear and the drive-in service convenient and welcoming. It’s great to know our team provided a thorough, pressure free experience and that you appreciated the complimentary health check and valet. Your kind words mean a lot, especially given the distance you travelled. We’re truly grateful for your recommendation and look forward to welcoming you back whenever you need us. Kindest regards, Ali Taylor
Great service as always and got me in…
Great service as always and got me in promptly
17 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Liam, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you received great service and were seen promptly. It is always our aim to provide a seamless and efficient experience for all our customers. Kindest regards, Ali Taylor
Great service as always
Great service as always. Kept updated throughout via the text link and phone calls with Lisa.
19 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Samantha, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you appreciated the service and found the updates via text link and phone calls helpful. Lisa will be pleased to know her efforts have been recognised. It’s always our aim to provide a seamless and enjoyable experience for our customers. Kindest regards, Ali Taylor
It's always a pleasure to visit Sytner…
It's always a pleasure to visit Sytner BMW in Sheffield, I had my car in for an MOT and was served by Scott, who was very pleasant and professional. Whilst I was not able to gain an update during the day on the MOT, this was my fault as my number was recorded down in the system right and neither was my email (sorry again for this Scott!) - they did everything I needed, knowing I am selling the vehicle. Rest assured, I will be back.
17 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience at Sytner BMW Sheffield. We’re delighted to hear that Scott provided you with a pleasant and professional service during your MOT. No worries at all about the contact details mix-up – these things happen! It’s great to know we could assist you as you prepare to sell your vehicle. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Decent car centre and excellent service.
16 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Thomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our car centre decent and our service excellent. It is always our aim to provide the highest standards to all our customer. Kindest regards, Ali Taylor
Outstanding customer service
Outstanding customer service. Excellent communication before, during and after appointment. All staff very smart, professional and friendly, especially Martin who kept me informed and upto date throughout and made me feel like a valued customer.
13 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Katie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Martin and the entire team provided you with excellent communication and made you feel valued throughout your visit. It is always our aim to offer professional and friendly service, and your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Good communication
11 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Mathew, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our communication to be good, as we always strive to keep our customers well informed throughout their journey with us. Kindest regards, Ali Taylor
Efficient system for booking a service…
Efficient system for booking a service with times to suit my schedule.
10 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Julie, Thank you very much for your kind words. We are delighted to hear that our booking system was efficient and that the available service times suited your schedule. It is always our aim to provide a seamless and convenient experience for our customers. Kindest regards, Ali Taylor - Sytner Sheffield
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