Had my car in for a recall yesterday. Once again, I cannot fault Sytner BMW at Shrewsbury. Lilly ensured that the booking in system was easy and quick. Efficient, professional and friendly service fro... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBattlefield Road 70, SY1 4AQ Shrewsbury, England, GB
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Lisez les avis des autres
My car had a recall. Lilly was extremely professional, courteous and efficient throughout the booking and checking in of the vehicle. Lilly also kept me updated on the progress of the work. The video... Voir plus
L'entreprise a répondu
Purchased another used BMW from Sytner Shrewsbury. I dealt with George Sutton who was very professional as always, no hard sell and was more than happy to answer any questions I had. Would highly reco... Voir plus
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My car was booked in for a new battery. I arrived half an hour early but 2 1/2 hours later after much chasing the job was completed. I normally receive good service from Sytner Shrewsbury but on this... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Battlefield Road 70, SY1 4AQ, Shrewsbury, England, Royaume-Uni
- 01743467467
4,7
Excellent
209 avis
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Very polite staff
Very polite staff, Arranged at the last minute to have the car ready for 12.00. Spotlessly clean on handover and a credit to BMW
19 octobre 2026
Avis spontané
Seamless Service
Seamless service from start to finish. Friendly, helpful staff, great loan car.
12 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Always had a great experience when…
Always had a great experience when visiting Sytner Shrewsbury, great deals and cars, coffee is pretty good to
12 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Thank you very much for your kind words, Malcolm. We’re delighted to hear that you consistently have a great experience when visiting Sytner Shrewsbury. It’s wonderful to know that you appreciate our deals, the quality of our cars, and even the coffee we provide. Customer satisfaction is very important to us, and feedback like yours truly encourages our team to maintain high standards. We look forward to welcoming you back again soon for another excellent visit.
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Robin, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you appreciated the great service, clear communication, and prompt attention you received during your visit to Sytner Shrewsbury BMW. Ensuring our customers are kept informed and experience minimal waiting times is something we take great pride in. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury BMW Team
Dan was absolutely brilliant from start…
Dan was absolutely brilliant from start to finish with the sale and ollie did an amazing job with the handover of the car when I collected it
Thankyou
9 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Thank you very much for your kind words, Chris. We’re delighted to hear that Dan provided brilliant support throughout your purchase and that Ollie made the handover experience so smooth. It’s wonderful to know that the team’s efforts made a positive impression. Your feedback means a great deal to us, and we hope you are thoroughly enjoying your new BMW. Please don’t hesitate to get in touch if you need anything further in the future. Thank you once again.
Excellent service.
My car had a recall. Lilly was extremely professional, courteous and efficient throughout the booking and checking in of the vehicle. Lilly also kept me updated on the progress of the work. The video check on the car is a useful feature and was highly informative. The work was carried out within the time frame set. I have always found the staff in the Service section at the BMW Shrewsbury dealership to be professional and helpful. I therefore, highly recommended it.
7 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Wendy, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that Lilly provided professional and courteous service throughout your visit, and that you found the video check informative. It is wonderful to know that our team consistently meets your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back to BMW Shrewsbury in the future. Kind regards, The Sytner Shrewsbury BMW Team
Had my car in for a recall yesterday
Had my car in for a recall yesterday. Once again, I cannot fault Sytner BMW at Shrewsbury. Lilly ensured that the booking in system was easy and quick. Efficient, professional and friendly service from Lilly at the check-in. The work carried out on my vehicle was done on time, including a video health check on the car which was extremely informative. The car had been cleaned inside and out. I highly recommend this dealership and I will continue to return.
7 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Lilly provided such an efficient and friendly service throughout your recall visit. It’s fantastic that the video health check was helpful and that your car was returned to you clean and on time. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner BMW Shrewsbury in the future. Safe driving and thanks again for choosing us.
Welcome team
Welcome team , just that .
Service agent Leah was exceptional in service .
1 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Mike, Thank you very much for your kind words and taking the time to share your experience with us. We are delighted to hear that Leah provided exceptional service and made your visit to Sytner Shrewsbury BMW a pleasant one. It’s always rewarding to know our team members are delivering the high standards we strive for. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Shrewsbury BMW Team
Great customer experience
Great customer experience, I was able to work remotely from one of the work stations and enjoyed a coffee whilst I waited
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Melanie, thank you for your kind words. We’re delighted to hear you enjoyed the opportunity to work remotely from one of our work stations and savoured a coffee whilst you waited. Providing a comfortable and welcoming environment is very important to us, and it’s wonderful to know this contributed positively to your visit. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Shrewsbury BMW in the future.
Good relationship with sales and…
Good relationship with sales and service teams.
Always happy to help me.
Katie Breeze and Leah Cuff are excellent.
I always say it is worth me travelling the extra miles for the service I receive
28 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Keith, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Katie Breeze, Leah Cuff, and the rest of our sales and service teams consistently provide the excellent standard of care you deserve. It truly means a lot to know you feel it’s worth travelling the extra miles to visit us. We look forward to continuing to support you and ensuring your visits remain as positive as ever. Warm regards, Sytner Shrewsbury BMW Team
Purchased another used BMW from Sytner…
Purchased another used BMW from Sytner Shrewsbury. I dealt with George Sutton who was very professional as always, no hard sell and was more than happy to answer any questions I had. Would highly recommend for both sales and aftercare.
28 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Thank you, David, for your wonderful review and continued trust in Sytner Shrewsbury BMW. We are delighted to hear that George provided you with a professional and no-pressure experience, making sure all your questions were answered. Your recommendation means a great deal to us, and it’s fantastic to know you are pleased with both our sales and aftercare service. We look forward to welcoming you back in the future for any of your motoring needs. Safe driving!
Lewis Gorman is a Superstar
Returning customer as now a BMW convert but massive shout out to Lewis Gorman for being awesome throughout. From initial enquiry to taking delivery on Saturday he has been professional, thorough and an absolute superstar in making the process utterly seamless. He is a real credit to BMW and Sytner. Thank you Lewis!
26 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Sophie, Thank you very much for your fantastic review. We are delighted to hear that Lewis provided you with such a professional and thorough service throughout your experience. It’s wonderful to know he made the process seamless and enjoyable for you. Your kind words are truly appreciated and a great encouragement to the team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Shrewsbury BMW.
Excellent arrive from beginning to…
Excellent arrive from beginning to end…as always. Very impressed.
22 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Mr Snell, Thank you ever so much for your kind words and for taking the time to share your experience. We are absolutely delighted to hear that your journey with us, from start to finish, was excellent and consistently impressive. It is always our aim to provide a seamless and enjoyable service for all our customers. Your continued support means a great deal to the team here at Sytner Shrewsbury BMW, and we look forward to welcoming you back again in the future. Best wishes, The Sytner Shrewsbury BMW Team
Excellent customer service with…
Excellent customer service with professional staff. Fast and accurate service. Thank you
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Thank you very much for your kind words and for taking the time to share your experience with Sytner Shrewsbury BMW. We’re delighted to hear that our team provided excellent customer service and that you found the staff to be professional and attentive. It’s wonderful to know that our service was both fast and accurate, ensuring your satisfaction. We truly appreciate your feedback and look forward to welcoming you back in the future. Your support means a great deal to us.
Good relationship with the service and …
Good relationship with the service and sales team. Always made to feel welcome.
It is worth travelling the extra distance.
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Keith, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our service and sales team consistently make you feel welcome and valued. It truly means a lot to know that our efforts are appreciated and that you find it worthwhile travelling the extra distance to visit us. We look forward to continuing to provide you with an excellent experience in the future. Warm regards, The Sytner Shrewsbury BMW Team
Courteous and efficient customer…
Courteous and efficient customer service and communication whilst getting my car serviced. I couldn't fault any aspect.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Nathan, Thank you very much for your kind words and for taking the time to share your experience with Sytner Shrewsbury BMW. We are delighted to hear that our courteous and efficient customer service, as well as our communication, met your expectations during your car service. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is greatly appreciated and serves as encouragement for our entire team. Kind regards, The Sytner Shrewsbury BMW Team
Recently bought an X5 from Sytner BMW
Recently bought an X5 from Sytner BMW , Shrewsbury. The sale man Ollie Ward, explained every last detail of everything we asked about the car, finance etc. Ollie, was more than attentive/ knowledgeable and informative. Basically made the purchase easy, whilst professional in explaining all requirements to the purchase.
31 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Mr Ellis, Thank you very much for your kind words and for sharing your positive experience with Ollie Ward at Sytner BMW Shrewsbury. We are delighted to hear that Ollie’s attentiveness, knowledge, and professionalism made your purchase of the X5 smooth and straightforward. It is always our aim to ensure customers feel fully informed and confident throughout the process. We truly appreciate your feedback and hope you continue to enjoy your new vehicle for many years to come. Kind regards, Sytner BMW Shrewsbury Team
My car was booked in for a new battery
My car was booked in for a new battery. I arrived half an hour early but 2 1/2 hours later after much chasing the job was completed. I normally receive good service from Sytner Shrewsbury but on this occasion the service was dredful
9 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Dear Alanharr, Thank you for your honest feedback. We are very sorry to hear about the delay and the frustration it caused during your recent visit. We appreciate that you usually receive good service with us, and we regret that this occasion did not meet your expectations. Your experience is certainly not typical, and we apologise for any inconvenience. We value your continued support and hope to provide a much smoother experience in the future. Kind regards, Sytner Shrewsbury BMW Team
The whole process was very easy
The whole process was very easy. Jack was brilliant, knowledgeable, and helpful. I feel like they've got my back if anything goes wrong, which is important to me. Many thanks
8 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Shrewsbury BMW
Thank you, Ben, for your kind words. We are delighted to hear that Jack provided such a brilliant and knowledgeable service throughout your experience. It’s wonderful to know that you feel supported and confident with us – that sense of reassurance is something we truly value. We appreciate you recognising our commitment to making the process straightforward and stress-free. Your thanks mean a great deal to the whole team here at Sytner Shrewsbury BMW. We hope you continue to enjoy your vehicle.
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