Sytner Group - Sytner Solihull BMW Avis 

I had a wonderful experience purchasing my new car from Sytner Solihull. Initially, I reached out to Syed Ahmed for information about the vehicle, and he promptly sent me a detailed video showcasing its key features, which was incredibly helpful in my decision-making process. Following that, I had several phone conversations with Sales Manager Kayleigh, who provided invaluable support. The team efficiently completed the paperwork, and they had the car ready for me to pick up the very next day. It was a delightful experience for my family when we came to collect the car on Friday at 5:00 PM from the Solihull Branch. I truly appreciate the assistance I received from Syed both before and after the sale.

Constructive Feedback:

Document Management: The suggestion for a centralized portal for storing documents is practical and could enhance the customer experience by reducing confusion from multiple emails.
Clarity on Insurance Products: The feedback indicates a need for better communication regarding the insurance products (like cosmetic repair and GardX), suggesting that more detailed information should be provided to customers to clarify what is covered.
Suggestions for Improvement:

Implement a digital portal for customers to access their documents easily, which would improve organization and reduce communication clutter.
Provide clearer, consolidated information regarding add-ons like insurance products so customers can fully understand their coverage, which could enhance trust and satisfaction.

Great company easy to deal with nothing is to much trouble

I arrived early at the dealership for my MOT, on arrival i was told as i booked on line i would have to wait to be attended to, anyway 4 and half hours later i left the dealership, they did drop the fee to £40 and wash the car, so not bad but warning about online booking.

Went above and beyond to source the vehicle I wanted and still met the original delivery date. Very pleased with my purple car, thank you Alex 🤗

1 star is also way too much.

A few weeks ago, I made the mistake of purchasing a BMW X4 Approved Used car from Sytner Solihull. I say “mistake” because from the very beginning, the entire experience has been nothing but a nightmare. Frankly, I never felt fully comfortable buying from them, and now I regret not walking away when I had the chance.

The car I purchased had been listed online for months. Yet, when I called to inquire about it, I was pressured into paying a £500 deposit within 15 minutes. No time to think, no time to ask questions, no time to make an informed decision. I didn’t even have my questions properly prepared, and as a result, I missed critical details about the car. Later, I found out it lacked basic features like power-folding wing mirrors, a HUD, CarPlay, phone screen mirroring, and more—features I expected in a car of this price range.

When I visited the dealership to see the car, the pressure didn’t let up. They practically pushed me through the purchasing process, and the so-called test drive was a joke—just 0.3 miles.

To make matters worse, the car was advertised for £25,000. But when I called, I was told the price was actually £26,000 unless I financed through BMW Finance. I had no choice but to accept their double APR % finance. The whole thing felt manipulative and dishonest.

The nightmare didn’t end after I bought the car. Just 10 miles into the drive back to home, the engine management light came on. I immediately wanted to return the car, but they flat-out refused. Instead, they collected it, kept it for three days, and claimed they fixed the issue by replacing the oxygen sensor.

Within weeks, the problems kept piling up:
- "Emergency Call System Not Available" warning started appearing in the third week.
- The key fob battery died in the fourth week.

I am not a wealthy person. I chose to buy from an approved BMW dealer specifically to avoid headaches and ensure peace of mind. Instead, I’ve ended up with a car that feels like a constant source of stress and regret. My Audi A4, which I bought off Facebook Marketplace, never gave me this kind of trouble.

The entire process—from being rushed and pressured into buying, to the lack of transparency, to the numerous issues with the car—has left me feeling cheated and deeply disappointed. I badly regret trusting Sytner Solihull and BMW Approved Used Cars.

The "P" word is a distant memory, a time of black and white movies.
l collected a new BMW, the entire experience was a delight. The word l will gladly use is "Perfect" Jess was so professional and knowledgeable, she made the handover a truly memorable event..

I Purchased a used approved BMW from Sytner Solihull.

When collecting the car , they apparently "didn't have time to MOT" it, so the salesman sent me an email saying it would be done complementary for me in November. When I tried to book in and explained this happened, I was told that because it wasn't written in the email that it would be done complementary I would have to pay. What a joke!

Next, when I checked the car over 2 days after purchasing I realised there was scratches and a crack on the rear diffuser, which apparently was meant to be rectified but wasn't. I'm still waiting for the new part to be sent to me almost 3 months after purchasing!

After purchasing the GardX package, which means to have my car ceramic coated, 3 days after bringing the car home I noticed they had completly butchered the paintwork on my doors and bonnet, and then tried to tell me that it was due to certain light. They did actually rectify this issue thankfully but the whole process of this car purchase was frankly a disgrace, and I wont be using them again for any work on the car unfortunately. I expected better from Sytner BMW.

I would say this is the very best dealer experience I have ever had. Syed in sales and Greg on the business side were excellent. The used car presented was to an extremely high standard, with additional checks and attention to detail that I have not experienced from other showrooms. Syed was responsive, knowledgeable, patient and generous with his time on the test drive. Greg worked hard with me to get a GREAT deal. I really can't recommend Sytner Solihull enough. If you want a BMW, these are the go-to guys.

I have been visiting Sytner Solihull for a fair few years and their service has gotten better every time. I was warmly greeted today and promptly received by Kyle at servicing. He was very helpful with my requests and updated me on the status of my car throughout the day.
They are always a very busy service department and have to deal with many clients queries and also updating them throughout the day, but they still manage to make you feel special and unique just like the day you bought the car!

Had an oil change service and oil was not out in. Had a warning message once home saying oil was low. Had to loose money and finish work early the next day to take it back and sit around waiting for them to fix the issue.

They also told me the tyres and suspension was all working and fine. The next day the car had an MOT and found 2 tyres low and a problem with suspension and the lower arm needed replacing.

I mentioned this when I took it back and was told a manager was dealing with it but couldn't speak to me as he was on a call but he'd be in touch. Surprise surprise I've never had any contact from them since.

I'd never trust this place to service or MOT another vehicle of mine.

After dealing with Kyle, Faye and Isabelle over a period of 4 yrs. I will never use Sytner again.
Had my car damaged, your a endlessly chasing people to keep their promises. I was called for a MOT and told I need to pay 1000 for 2 seals.The MOT was not due for another 5.5 months .The repairs I have managed to get a BMW specialist Autobahn of Halesowen to carry out for half the price and not just for seals but to change the entire part with seals. No remorse for wasting my time and making me take a day off work for a job that did not need doing .

@Sytner BMW Solihull

Have always gave great feedback on service after 10years+ of using Sytner. Have had issues with vehicle breakdown, warranty, repair and in the end had to pay for our own car hire as we were without a car for UK holiday. Very disappointed with BMW taking no accountability and out of pocket by £1000.

Sytner Solihull.
I spent £20k on a BMW X1 with 12 months warranty.
After 7 months the gearbox broke (£10.5k) but covered under warranty. When using the aircon the floor floods, which I'm told by a) BMW assist and b) BMW main dealer manager that this is a know manufacturing issue... BUT THEY WON'T COVER IT.
Lino (original sales guy) was good, but after asking for a goodwill gesture to buy it back Matt has kindly offered £11k (£3.5 less that WBAC.com!) which frankly shows what a disreputable outfit this is.

Having purchased an approved 73 plate BMW 128ti at the end of June, I was recently very disappointed when I found an issue with some cracked paint on my front wing.
I returned to Sytner and was met by Oliver from the body shop. He assessed the issue and agreed a repair was required.
He promptly booked my car in for Monday 16th September. Having dropped my car off he stated that he would update me with its progress on Wednesday. On Wednesday, as promised he rang me with an update and I collected my car Thursday afternoon. The car looked fantastic and again Oliver completed the handover. As the body shop do not send out customer feedback questionnaires I would like to take this opportunity to thank Oliver and the team for sorting out my paint issue and the excellent customer service I received.

I recently went to Sytner Solihull to find out about the possibility of purchasing a new Mini. As soon as I walked in I was greeted by a very cheerful and very helpful young man, Kierran Jones. He let me look around without bothering me and then when I said I would like to discuss ways forward he was so knowledgeable and helpful without being pushy. Over the following weeks Kierran rang me without fail every week to update me on the progress of my new Mini. I never had to chase for anything - Kierran was on it every step of the way. So thank your Kierran. You really are an asset to the team at Solihull!

Sold my BMW Z4 to Lewis Gent - Sytner BMW Group Buyer and have never had such a seamless experience. He would go out of his way to ensure he could get me the best deal, even when its not the best time to be selling/buying a convertible! Absolute credit to Sytner BMW and will be recommending him to all friends & family. Thank you once again Lewis!

From the moment I decided to sell my X4 back to BMW to the payment into my bank account was nothing but a first class service. Excellent communication, a pragmatic approach and excellent customer service.

Lewis was brilliant throughout!

I have had a very good experience at Sytner Solihull. I was looked after from the minute I walked in. Offering refreshments and constantly updating on when I’d be seen. I cannot recommend Lauren enough, she was very helpful from start to finish, she looked after us very well. Thank you.

The company have such wonderful showrooms with staff who are very well equipped to help make the process truly special. The members of staff paid great attention to my needs and helped me make the right decision every step of the way, anything I was uncertain about I was put at ease with the fact that I had support from start to finish and beyond that also.

Seriously for anything car related whether it’s buying or selling, Sytner are the company to go for! Not only will it be a great experience but you’ll be met with professionalism and wonderful personalities.

Special mention to all staff from reception team, sales executives, managers and let’s not forget all the staff who prepare the vehicles and work behind the scenes! Sytner Solihull BMW is a great all round car dealership and I’ll always recommend them.

Highly professional, helpful and not at all pushy. A pleasure to do business with.