Easy to book in and not much time waiting to drop off or pick up my car. Sytner clearly working on past feedback to improve service. All work comply within time expectation.
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Lisez les avis des autres
Great communication from Millie at the dealership, with efficiency in pre-ordering parts. Mechanics were also keen to get the job completed in a short space of time so as I could get my mini back! Th... Voir plus
Thorough service from end-to-end. The CITNOW video was detailed & thorough, and the accompanying paperwork given to me by Kyle covered the work done, checks made etc. Kyle did everything he said he... Voir plus
L'entreprise a répondu
Excellent service from Hannah and Harrison! I was well looked after and the whole process of booking in was simple and straightforward. Genuinely honest and helpful advice too about what did and didn’... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
120 Highlands Rd,Shirley, B90 4NU, Solihull, Royaume-Uni
- 0121 733 3444
4,4
Excellent
908 avis
Demande des avis aux clients
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Reason my car had to go in was due to…
Reason my car had to go in was due to damage to the aircon pipe resulting in no functioning air conditioning - this has occurred prior to my purchase of the car and was lot checked before handed over to me. Do not use aircon routinely so only discovered when. Heatwave occurred. Was initially told would be responsible for repair costs. Part required so needed to return. A second day.
16 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Claire, thank you for sharing your experience. We apologise for the inconvenience caused by the air conditioning issue and understand how frustrating this must have been, especially during the heatwave. We appreciate your feedback regarding the communication about repair costs and the need for a second visit. We would like to invite you to contact our Service Manager - Lisa McVeigh at lisamcveigh@sytner.co.uk, to discuss your concerns further and ensure your satisfaction. Kind regards, Sytner Solihull BMW.
Fantastic, a God send!
Fantastic service. Tom James, my service adviser was superb. For a youngster, I found him polite, courteous, knowledgeable, and very communicative. He’ll go a long way! Their top service technician identified why I was having a problem with my Z4’s brake discs, that had previously been changed by Sytner Tamworth, more local to me. They only lasted 2000 miles, before the problem of juddering brakes, started again. Sytner Solihull once again changed the discs for a second time, and have assured me that it won’t happen again, as they found the root cause. I hope so! Full credit to Solihull, I’ll be using them for everything in future.
15 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Thank you, Scott, for your kind words and detailed feedback. We’re delighted to hear that Tom James provided such excellent service and that our technician was able to identify and resolve the issue with your Z4’s brake discs. It’s reassuring to know you feel confident in our team and the work carried out. We truly appreciate your continued trust in Sytner Solihull and look forward to supporting you with all your future motoring needs.
Happy with the experience
Happy with the experience. A little bit 'ott' with the online book-in. Initially tried to use the BMW app to make first approach for an MOT and a couple of other queries. Impossible. Needed direct call to speak to a person in the Solihull Branch.
Kyle, the service engineer, was particularly helpful on the day and kept me informed during the day. At the hand back to me, he went through all the issues.
16 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Ronald, thank you for your kind words and for sharing your experience with us. We’re pleased to hear that Kyle provided helpful and clear communication throughout your visit. We appreciate your feedback regarding the online booking process and understand how important it is to have direct contact when needed. It’s great to know that, despite the initial difficulties, your overall experience was positive. We look forward to welcoming you back to Sytner Solihull BMW in the future.
MOT ,service etc completed as requested…
MOT ,service etc completed as requested and excellent communication with regard to ‘issues’
16 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your MOT and service were completed as requested and that our communication regarding any issues was clear and helpful. It is always our aim to provide excellent service and keep our customers fully informed throughout. We truly appreciate your positive feedback and look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
Engagement
For me it would be great to have the associate to be more engaging and happy.
Looked quite down and upset.
12 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Mr Channa, Thank you for your feedback. We are sorry to hear that your experience with our associate did not meet your expectations and that they appeared down and upset. At Sytner Solihull BMW, we strive to provide a welcoming and positive environment for all our customers. We would like to invite you to contact our Head of Business, Sam Callender, at samcallender@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kind regards, Sytner Solihull BMW
The service is always excellent
The service is always great from the ladies on reception to Sam who went that extra to make my visit just excellent so well done and thanks for looking after me
5 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear David, Thank you ever so much for your kind words. We’re delighted to hear that the service you received, from our reception team to Sam, made your visit excellent. It’s always our aim to provide a warm and attentive experience, and it’s wonderful to know that this was reflected during your time with us. Your appreciation means a great deal to the whole team. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
The staff are always patient and…
The staff are always patient and helpful, and then process of servicing, car sales etc has always been both smooth amd hassle free
3 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Geraldine, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team has been patient and helpful throughout your visits, and that the servicing and car sales processes have been smooth and hassle-free. Your positive feedback means a great deal to us, and we look forward to continuing to provide you with excellent service in the future. Best wishes, The Sytner Solihull BMW Team
Fantastic
Fantastic! A warm welcome as one enters reception and swiftly onto a comfy seat to await the engineer working with me.
Harrison was really helpful, made great suggestions about managing some matters that had come up as Advisories.
The team are always ready to help.
1 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Joyce, Thank you very much for your kind words. We are delighted to hear that you received a warm welcome and found Harrison’s assistance helpful during your visit. It’s wonderful to know that our team made you feel comfortable and supported throughout. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Solihull BMW in the future. Kind regards, The Sytner Solihull BMW Team
Thanks to Matt Miller
I'd particularly like to mention the excellent experience I had with Matt Miller in buying my new car - I'd give him 5/5 for understanding what I wanted and finding the right car. I'm very pleased.
22 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Phil, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt Miller provided excellent service and was able to understand your needs so well. It’s wonderful to know you are pleased with your new car. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, Sytner Solihull BMW
The Service advisor was attentive
The Service advisor was attentive, professional and friendly. I would rate the service provided by her as 10 out of 10. However, overall a 9 as I mistakenly asked for the car to be valeted.it came back k with lots of swirl marks, suggesting to me that it was mechanically cleaned, or the wrong kind of materials were used. Luckily, I have Rupes polisher and was able to correct the paintwork.
27 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear J R, thank you for your kind words regarding our service advisor; we are delighted to hear she provided attentive and professional care. We sincerely apologise for the condition of your car after the valet, and appreciate your understanding and patience. It is reassuring to know you were able to rectify the paintwork with your Rupes polisher. Your feedback is invaluable to us, and we hope to provide a flawless experience on your next visit. Kind regards, Sytner Solihull BMW.
MOT and Health Check
Easy booking to suit my schedule. Very polite and accommodating staff. Very nice dealership. Work undertaken promptly. Useful Health check video. Gareth was extremely helpful and polite. Happy to use the dealership.
27 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Hugh, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the booking process easy and that Gareth and the team were polite and accommodating throughout. It’s wonderful to know you appreciated the prompt work and the health check video. Your positive feedback means a great deal to us, and we’re pleased you are happy to use our dealership again in the future. Kind regards, Sytner Solihull BMW Team
Excellent service from Kyle at BMW
Excellent service from Kyle at BMW, from start to finish. Professional, respectful, efficient, and great with communication throughout the process. Everything was handled smoothly and exactly as promised, making the whole experience straightforward and stress-free. A real credit to the team — highly recommended.
1 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Nabeel, Thank you very much for your kind words and for taking the time to share your experience with Kyle and the team at Sytner Solihull BMW. We are delighted to hear that the service was professional, respectful, and efficient throughout. It’s wonderful to know that the process was smooth and stress-free, just as promised. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best regards, Sytner Solihull BMW Team
Great customer communication.
My experience was made all the better due to Tom James, Service Adviser at Sytner - Solihull. He was so attentive and kept me up to date through the whole process. Car’s had a recurring breaking issue, Sytner Solihull diagnosed the problem, and sorted it pronto. Tom, you’re a star. Thank you to everyone involved at the dealership. Definitely now my preferred!
27 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Scott, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Tom James provided such attentive and efficient service throughout the process. It’s wonderful to know that we were able to diagnose and resolve the recurring issue promptly. Your continued trust means a great deal to us, and we’re honoured to be your preferred dealership. We look forward to welcoming you back in the future. Best wishes from all at Sytner Solihull BMW.
A really easy and helpful experience by…
A really easy and helpful experience by Lino at BMW Solihull. Nothing was too much trouble and resulted in a really easy transaction. He is a credit to you.
8 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Darryl, Thank you very much for your kind words. We are delighted to hear that Lino provided such a helpful and straightforward experience for you. It’s wonderful to know that nothing was too much trouble and that the transaction was easy and enjoyable. Lino is indeed a great asset to our team, and your recognition means a lot to us. We truly appreciate you taking the time to share your positive experience with BMW Solihull. Kind regards, The Sytner Solihull BMW Team
Réponse de Sytner Group - Sytner Solihull BMW
Dear MrRichardWixey, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our service fast, quick, and very professional. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Always Find Sytner Solihull so helpful
Always Find Sytner Solihull so helpful. Have had BMW’s from the Group since 1997 ! Took both my X5 M50i and M5 Competition in recently and so well looked after by the service dept ! Big shout out to Harrison and Kyle at BMW sytner Solihull for always going the extra mile and giving excellent customer service
17 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Thank you, Jonathan, for your wonderful review and continued loyalty since 1997. We’re delighted to hear that both your X5 M50i and M5 Competition were so well looked after by our service team. Harrison and Kyle will be thrilled to receive your kind words. It’s always our aim to provide excellent customer service and go the extra mile for our customers. We truly appreciate your support and look forward to welcoming you back to Sytner Solihull BMW in the future.
BMW Solihull
Sold me a car that already had been sold at another dealer shop, Nobody returns calls, Total lack of communication, had the car for for hours and when driving on a straight road the car was just shaking, pulling to the left, brake warning light come on, I’ve had a lot of cars from this dealership and this will be my last BMW time to give Mercedes ago for my next vehicle, plus more issues but not enough place to explain here
30 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Tony, We are truly sorry to hear about your disappointing experience with us. This is certainly not the standard we aim to uphold at Sytner Solihull BMW. We would like to invite you to contact our Used Car Manager - Matt Bond at matthewbond@sytner.co.uk to discuss your concerns in more detail. Your feedback is important to us, and we hope to have the opportunity to address the issues you have raised. Kind regards, Sytner Solihull BMW
Super easy and quick service
Super easy and quick service, took car in for recall, had a complimentary valet and health check and couldn’t be happier with service
14 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Thank you very much for your kind words. We’re delighted to hear that your experience with us was both quick and easy, and that you appreciated the complimentary valet and health check. It’s always our aim to provide a seamless and enjoyable service for all our customers. Your satisfaction means a great deal to the team here at Sytner Solihull BMW. We look forward to welcoming you back in the future and continuing to meet your expectations.
What a disapontment!!
What a disapontment!!Car was dropped off at 8am for diagnostic work(plugging in a tool into the obd port)told them NOT to wash & vac as i ineed the car back asap-asked a few times how long will it take??they replied back not to long(as i was waiting for the car)Got the car back at 11am!!To me this was far to long-3 hours just to plug in a computer & £150 lighter-it seems that these cars are NOT reliable /or the garage have incompetence staff & lack of communication
11 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Roy, we apologise for the disappointment you experienced during your recent visit. Having spoken to the site, we advised that we do not carry out diagnosis waiting as we are unable to confirm we can complete within the 90 minute fast lane appointment. You still chose to wait. We have diagnosed for you, however you did not want to continue with the repair. We naturally would love to repair your vehicle for you, so would welcome you to reach back out to Marcus Smith. Regards Sytner Solihull BMW.
Fantastic service from MR.Gareth
Absolutely the service from your team Gareth jenkinson
Smoothly from start to finish
Offered any services are available and happy to assisted.
27 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Solihull BMW
Dear Sirichai Yingchankul, Thank you very much for your kind words and for taking the time to share your experience with Gareth Jenkinson and the team at Sytner Solihull BMW. We are delighted to hear that the service was smooth from start to finish and that you felt well supported throughout. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us. We look forward to welcoming you back in the future. Kind regards, Sytner Solihull BMW Team
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