Sytner Group - Sytner Solihull BMW Avis 

Lewis and Amy were excellent, they took time to understand my requirements, offered a number of suitable options and took the time to explain the financials. Lewis was very friendly and helpful, he provided 1st class service, he kept me informed with progress and was willing to accommodate my work diary for the collection.

The Service desk Manager Marcus was fantastic, I cannot speak more highly in making the whole experience first class. Harrison was also really helpful and the staff on the front desk. Excellent

Gareth was really helpful,and such a pleasure dealing with him , but unfortunately I wasn’t happy with the MOT , I was under the impression that my car would have a inspection before MOT , and it failed on a cut in the tyre , so now my car has this on its record, and also they said they washed and vacuumed the car , but this wasn’t the case

It was mostly good
The satnav was fitted well. I’m very pleased with it

The receptionists were very professional, polite and helpful making me feel welcome upon my arrival. Olah and Luke(from the Bodyshop team) were also very welcoming, helpful and professional dispensing information and advice in a clear concise manner.

Good service and kept informed of progress. Good communication and also had some discount on final price which was a bonus.

From first enquiries through to collecting my car at the end of the process (it was in for an alloy wheel refurb) including the loan car I had while the work was carried out, all the staff I encountered were friendly, helpful and efficient. Luke was particularly helpful.
The remedial work was carried out to a high standard, as I would have expected from a BMW dealership.
I gave it 5*. However, if I could, it would have given it 4.9*. A very minor gripe but the refurbished wheel was under-inflated, prompting a warning light. Easily remedied but a check would have identified it and it could have been sorted before collection. That small blip aside, I was delighted.

If I could give these guys no stars it would be too good! After being a valued customer of the Sytner group (supposedly) I have received appalling customer service and possible fraud. My car was booked in for a break fluid service a few weeks back the car was delivered at 8 am and did advise I needed the car back by 3:30 latest as I had a appointment but was told it was a all day appointment I said regardless I need the car back and to be kept updated. At no point did I receive an update from Sytner Solihull I called 3 times and each time was told NO work had commenced and could see this from the BMW checking app. Anyway after being so frustrated I went to collect my car without any work being done on the vehicle and had to book the car with Sytner Oldbury 1 week later. But here is the interesting part when I left BMW Solihull later that day I checked my cars I Drive and guess what…..there was a service indication there that Break Fluid service had taken place 🙄🙄🙄🙄 but the actual service had never taken place????? 🤔 so even though no work had commenced on my car at all and it remained in the same spot I left it when I delivered the car the break fluid service had taken place…..mmmm very strange so if your thinking the same as me I think because my car was very very very low mileage like 14,801 from new I think this break fluid service was never going to take place but if I hadn’t collected the car I would have received a health check video and then been told the service was complete! This place and the management are a compete and utter joke and still up until today can’t give me a proper answer to why this has happened!

After speaking with other Sytner garages they all state what Solihull actually told me that no Information is sent to the cars I Drive until the work in this case the service is completed! But my car received the update without the doors even being opened in the car park.

They say it’s not fraud but I say it is and I will be taking this lot further but please please do not use these guys use another Sytner Dealership I recommend Oldbury who are lots more professional and friendly

Hi
Recived 5 star service from Amy bent
And Lewis
Will be buying my next car from them
Karam hussain

Great service from Ian & Lino, especially when working in a temporary office / showroom with many others, including the full mini team.

Unimpressed however by the 13.9% APR finsnce rate, which is outrageous.

Booked in my car for a service today. Appalling service from KYLE. Very argumentative and rude behaviour. Made me wait almost 45 min to collect my vehicle and instead of apologising Kyle lied and tried to make out he told me to come later. Then proceeded to lie that my vehicle had been road tested but tracker clearly showed it had not moved, Called him outside to show dirt all over back seat but instead of resolving he arrogantly told me it was prob already there. I complained about his attitude and he condescendingly told me to have a good evening and swore under his breath thinking i didnt hear - Absolute disgrace to BMW!

Patient, helpful staff. Understood requirements and efficient service.

A very easy pleasant experience with sytner solihull, made things very easy and every process explained in a friendly informal way.I was dealing with Lewis Whyte who was great throughout and has a great knowledge of the product and was very helpful and easy to contact

Excellent service from Kallum who went above and beyond to get me the right car.

Very happy with the pre sale service and the car. Syed Ahmed is a credit to the team. Very helpful!

Salesman Bashir Mahamed was outstanding. Very comfortable sale for wife's first new car

After nearly 20 years of loyalty to Sytner Solihull, I am extremely disappointed and frustrated by the poor treatment I’ve received. I have trusted this dealership with my car for years, expecting a high level of service, professionalism, and transparency.
Sadly, my recent experience has shown that customer care and communication are simply not a priority at this dealership.

In November 2024, I brought my car in for a recurring issue: a noticeable vibration or shudder when shutting off the engine. After inspection, the service team diagnosed the problem as worn engine mounts and recommended replacement. I trusted their diagnosis and agreed to the repair, assuming it would resolve the issue.

On 22nd April 2025, I brought the car in for a full service, including the engine mount replacement. The work was completed by 1st May, and I collected the vehicle on 3rd May. To my frustration, the exact same vibration issue was still present, completely unchanged. I had paid just over £400 for a repair that did not address the problem I originally brought the car in for. This was not only disappointing, but also raised serious concerns about the quality of the work and the communication around it.

I immediately contacted the dealership by email on 4th May, addressing my concerns to Lisa McVeigh (Service Manager), Arrash Erfan (Aftersales Manager), and Harrisson Foster (Service Advisor). Not a single person replied. I followed up with an online complaint on 11th May — again, no acknowledgment. The silence was shocking.

It wasn’t until I escalated the issue to BMW Customer Services on 15th May that I finally received a reply — from Arrash Erfan on 27th May — 23 days after my initial contact. No apology for the delay. No urgency to help. Just a minimal response that arrived only because I had to involve BMW directly.

On 25th June, I visited the dealership again. This time, the engine mounts were reseated. There was a slight, temporary improvement, but within a few weeks, the vibration returned. I emailed again on 28th July — this time copying in Lisa McVeigh, Arrash Erfan, and Head of Business Sam Callender. Once again, no response whatsoever. No acknowledgment. No follow-up. I had to go back to BMW Customer Services to be taken seriously.

This is not a one-off miscommunication — this is a systemic failure in how Sytner Solihull treats its customers. Emails are ignored. Complaints are not acknowledged. The burden is entirely on the customer to chase for updates, escalate the issue, and fight to be heard. This is not acceptable, especially from a dealership representing a premium brand like BMW.

The total lack of accountability is just as concerning. I paid for a repair that didn’t fix the problem, and at no point was I told that the vibration might persist due to the age or mileage of the vehicle — a detail that would have affected my decision to proceed. When I raised this with Lisa McVeigh, she dismissed my concerns by stating the goal was to replace the faulty mount, not necessarily to fix the vibration. That’s an astonishing response — and completely misses the point. I didn’t authorize a repair just for the sake of replacing a part. I was paying for a solution to a clearly reported issue, which I did not receive.
What makes this even more frustrating is the way my long-standing loyalty has been disregarded. After nearly two decades of choosing Sytner Solihull, I expected better. I expected clear communication, honest advice, and a dealership that would stand behind its work. Instead, I’ve been met with silence, deflection, and an unwillingness to take responsibility.

Final Thoughts:
If you value good service, professionalism, and communication — I strongly advise you to avoid Sytner Solihull. Based on my experience, they do not take ownership of failed repairs, do not respond to customer concerns, and do not value loyalty. I’ve been left out of pocket, ignored for weeks at a time, and forced to escalate the same issue repeatedly just to receive a response.

This is not how a premium dealership should operate. I would strongly recommend looking elsewhere for your vehicle servicing and repairs.

Syed was really professional during the time we engaged.

Great service from Lino Croce and members of the sales team at Sytner.
Very helpful in helping me choose the right car for me and finding me a car with better specification than I had anticipated getting and at a fair price.
No hard sell. I had gone to buy a car, had a car in mind and came out with a better one !

Couldn’t have been in better hands than Lewis throughout this process. Extremely helpful and knowledgeable and made it a great experience, will definitely be back.