From the moment we went to the dealership we were well looked after. A big shout out for Jamal who looked after us from start to finish, he explained everything we needed to know about the car and qui... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Love my Countryman to bits, my sales adviser was the best, and thought I'd never own anything else. However, when driver's window mechanism failed, I realised that after sales care is appalling. Syste... Voir plus
L'entreprise a répondu
I had great experience once again, smooth process with handover my old clubman for shiny countryman. Everything on point, no delays, everything as promised..Thank you Paul and Catherine for your help!... Voir plus
L'entreprise a répondu
I’m over the moon with my new car, and the service I received was faultless from start to finish. The whole process was hassle free, with friendly staff who were welcoming and quick to acknowledge me... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
120 Highlands Road,Shirley, B90 4NU, Solihull, Royaume-Uni
- 0121 733 5222
4,6
Excellent
247 avis
Demande des avis aux clients
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collection of our Mini
The purchase of our mini was delt with very efficiently by the team.
Unfortunately when we arrived to collect our mini the standard of finish
"valet" was a let down..
It took the excitement away in an instant.
We felt very let down as we had purchased the Autoglym extra finish.
We were told that the products had been applied to the vehicle but we felt a little cheated to say the least.
The vehicle was taken away and had a quick once over.
It was better, but should have been done in the first place.
16 juillet 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Mr Lightwood, we are very sorry to read through your feedback and are sincerely sorry that the valet was not up to standard. I have spoken with the valet team today to ensure they are aware of the standard we must keep when presenting customers vehicles to them. Thanks again for choosing Sytner MINI and we hope to see you again soon. Kind regards, Luke Philips
Our whole experience with Sytner…Amazing experience
Our whole experience with Sytner Solihull was amazing. Tileah was absolutely brilliant. She told us that she was still going through her training period. Tileah was very helpful and knowledgeable when it came to the cars. She even put a video together for us regarding the controls. We would highly recommend Sytner Solihull and Tileah.
16 juillet 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Mrs Taylor and thank you for your amazing feedback Tileah and the team will be delighted. We will be sure to share your feedback with the team and Tileah thrilled you enjoyed your experience. Kind regards Team Solihull
Great service
Great service
Always use sytner solihull as they look after their customers brilliantly.
7 juillet 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good morning Laura and thank you for taking the time to leave a 5 Star review and for your kind words. The mini team will be delighted you enjoyed your experience and thank you for choosing Sytner BMW. Kind regards Team Solihull.
Friendly, Professional Staff
This was my third time buying a Mini from Sytner Solihull and each experience has been alarmingly straightforward. I really wish it was more difficult to buy a new car, my bank balance would certainly leave a 0* review!
Joking aside, the staff were friendly and professional at every stage - from ordering, to the delivery, to the aftercare. I was kept up to date by Cathrine at each build stage and the car was exactly as ordered.
7 juillet 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good morning Steph and thank you for your valued feedback, we will talk to the team about making it harder for our customers to buy a new Mini ;-) The team will be delighted you enjoyed your experience and thank you for taking the time to leave your amazing feedback. Kind regards Team Solihull.
Incredible service as usual
6 juillet 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good morning Fiona and thank you for your valued feedback, the team will be delighted. Thanks again for choosing Sytner Mini and we look forward to seeing you again in the future. Kind regards Team Solihull.
We found Cathrine very helpful
We found Cathrine very helpful, kind and patient. The whole experience of purchasing a car was much easier and pleasant than we had imagined.
29 juin 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good morning Mrs Heath and thank you for taking the time to leave a review, Cathrine and the team will be thrilled you enjoyed your experience. Thanks again for choosing Sytner Mini and we hope to see you again soon. Kind regards Team Solihull.
Will always be a mini owner!
Good interaction- delighted that first meeting was held online so everything was clear and understood. I was informed every step of the way how my car was doing in production. Was delighted with my car and will be back in three years time!
28 juin 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good morning Michele, thank you for your valued feedback. During the past 12 months we have been working really hard to try and ensure we adapt to the pandemic whilst still delivering the service our customer deserve. The team will be thrilled you are enjoying your car and we look forward to seeing you again when you look to change your Mini. Kind regards Team Solihull.
Tileah Has been so helpful! Without her I believe I could not have found the right car for me !?? So happy to help !!
When I visited Mini a young lady called Tileah Approached Me and very gently asked could she help ? I said I had been looking for a Petrol A class Premium Plus Mercedes! Because it was to be my last car ! And I wanted an all singing all dancing Spek ! So asked her to see if she could find one !? The rest is history ! Nothing appeared to be a problem for her ! So professional and caring! The Venue Too Excellent !!
25 juin 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good morning Stuart and thank you for taking the time to leave such detailed and lovely review. Tileah will be so delighted you enjoyed your experience and we have shared your amazing feedback with the team. Thanks again for choosing Sytner Mini and we hope to see you again in the future. Kind regards Team Solihull.
Knowledgeable helpful staff made the…
Knowledgeable helpful staff made the whole process smooth from beginning to end
23 juin 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Rebecca and thank you for taking the tie to leave a review and for your kind words, the team will be delighted. Thanks again for choosing Sytner Mini and we hope to see you again in the future. Kind regards Team Solihull.
Good service
I have used mini Sytner before and was again well looked after- I felt valued and welcome
22 juin 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon and thank you for taking the time to leave a review and for your very kind words. Thanks again for choosing Sytner Mini and we hope to see you again soon. Kind regards Team Solihull.
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon David and thank you for your kind words and 5 star rating , the team will be thrilled. We hope to see you again soon and if you need anything please feel free to contact any of the team who will be happy to help. Kind regards Team Solihull.
Lovely service from Paul
Lovely service from Paul, very knowledgeable and professional, general down to earth guy. Thanks for all your help.
28 mai 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Mr Reed, thank you so much for your kind words the team and in particular Paul will be thrilled you enjoyed your experience. Thank you for choosing Sytner MINI and we hope to see you again in the future. Kind regards Team Solihull.
Superb team
Bought a new Countryman from this dealership twice. Adrain, Paul and the rest of the MINI team have been absolutely brilliant in looking over the last 2 years. Superb service - wish all car dealerships were like this one!
26 mai 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good morning and thank you for taking the time to leave a google review and for your kind words, Adrian, Paul and the team will be thrilled you enjoyed your experience and thank you for choosing Sytner BMW. Kind regards Team Solihull
Very helpful staff
Very helpful staff, new car handover was easy and slick particularly when you take into account the added difficulties of COVID restrictions. The assistance and support provided by Cathrine has been excellent throughout.
22 mai 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Andy, and thank you for taking the time to leave a 5 Star review and for your kind words. The team ave been working really hard to ensure we still deliver the level of service our customer deserve whilst staying safe. We share all feedback with the team and Catherine in particular will the thrilled with your feedback. Kind regards Team Solihull.
Perfect service
11 mai 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Neil and thank you for taking the time to leave a review the team will be thrilled. We hope to see you again in the future and thank you for choosing Sytner BMW. Kind regards Team Solihull
My 4th purchase from Sytner Mini…
My 4th purchase from Sytner Mini Solihull & still exceptional service that exceeds all expectations. Sophie W, Sophie P & Greg were a great help especially through these uncertain times, always there for reassurance, I can not reccomend them highly enough. Professional, courteous and would definatley return back again.
30 avril 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Kelly, the team will be delighted to read your feedback and thank you for taking the time to leave a review . Thanks again for choosing Sytner Mini and we hope to see you soon. Kind regards Team Solihull.
Excellent service and knowledgeable…
Excellent service and knowledgeable staff that dealt with my purchase. Keep me informed at every stage of the purchase. Dealt with any queries I had in a very professional manner. Sytner Mini Solihull I would gladly recommend to anyone wanting to purchase a Mini.
26 avril 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Mr Harvey and thank you for your amazing feedback. The highest complement a customer can give us is a recommendation and we are delighted to read that you would do so. Thanks again for choosing Sytner MINI and we hope to see you soon. Kind regards Team Solihull
Fab customer service
From my very first phone call Sophie was extremely knowledgeable and helpful. Her enthusiasm was infectious.
Even though this is my first mini I don't think it will be my last!
7 avril 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Lin and thank you for your amazing feedback, Sophie and the team will delighted your enjoyed your experience. Glad to read you are enjoying your Mini adventure and thanks again for choosing Sytner Mini. Kind regards Team Solihull.
Dream convertible mini
Paul was an excellent salesman, nothing was too much trouble, kept us informed throughout the process and remained considerate considering the sales had to occur during the pandemic
7 avril 2021
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Mr Bosworth and thank you for your fantastic feedback, Paul and the team will be thrilled. We have been working really hard to ensure that despite the pandemic we deliver the service our customers deserve. Kind regards Team Solihull.
Réponse de Sytner Group - Sytner Solihull MINI
Good afternoon Mrs Vogel and thank you for taking the time to leave a google review and for your kind words. We look forward to seeing you again in the future and thanks again for choosing Sytner Mini. Kind regards Team Solihull
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