Ben was very patient throughout the purchase of the car, my husband was going through hospital appointments at the same time and he was very understanding. He went through everything we asked and was... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
A fantastic car and brilliant service. I saw the car on the Sytner website on the Friday afternoon, called Mini Sunningdale, flew down from Aberdeen and bought it on the Saturday morning - James Vogel... Voir plus
L'entreprise a répondu
Called & spoke to Ethan who was really attentive throughout our experience at this garage yesterday. A true gentleman who also offered to fast charge our EV whilst we test drove the Mini for my son -... Voir plus
L'entreprise a répondu
Just following up on my previous post - Car was repaired at ICE specialist who diagnosed a fault with the amplifier and not the radio headunit. Sytner were very quick to refund the original fee paid,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
London Rd, SL5 0EX, Sunningdale, Royaume-Uni
- 01344 630400
4,7
Excellent
232 avis
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Brilliant!
28 janvier 2025
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your glowing 5-star review, Pat. We are delighted to hear that you had a brilliant experience at Sytner Sunningdale MINI. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Sunningdale MINI, where we always strive to honour our commitment to excellence.
Incompetence at every step
I purchased a new MINI Electric and every step was bad/incompetently handled
they messed up when i handed my old car back
ordered the wrong new car - colour, spec, model
didn't reply to emails or calls
haven't contacted me since i drove out in the new car over a month ago
23 novembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Sunningdale MINI
Dear Suki, I am sorry to hear about your negative experience with us at Sytner Sunningdale MINI. I apologise for any inconvenience caused during the purchase of your new MINI Electric. I'm disappointed to hear that we did not respond to your emails or calls and that we have not been in contact since you drove out in your new car over a month ago. Please do get in contact with me, Dan Leeds, Head of Business at danleeds@sytner.co.uk to discuss your concerns further. Best regards, Dan
To confirm the dealership Mini Sytner…
To confirm the dealership Mini Sytner Sunningdale very poor customer communication not what you would expect from a Main Agent. In fact no communication at all have now taken my business to another main agent pleased to say treatment was first rate ended up buying brand new car that was in stock.
4 décembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Sunningdale MINI
I am sorry to hear this Mr Reid-Hill, please do in contact with me danleeds@sytner.co.uk, many thanks Dan
Simply The Best Sytner Sunningdale Service
Today my new Mini had it's first service at Sytner Sunningdale.
I arrived a little earlier than my scheduled appointment at 11am and received a warm welcome from Reception.
My vehicle was to be serviced whilst I waited. The Branch was very clean and spacious with plenty of places to sit, whether it be at a table on on a comfy sofa. I wanted to work and use my laptop, so sat at one of the tables and enjoyed access to free WiFi. There was a customer refreshment area offering free drinks to customers.
Mark Jackson was my contact there and I have to say how impressed I was with the professionalism displayed by Mark and the team are at Sytner Sunningdale.
Mark was very polite, courteous and extremely customer focused. Never change and keep working your magic as from a customers perspective you're doing an amazing job. First class all the way.
27 septembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for taking the time to leave such a positive review, Sharon. I am delighted to hear that you had a great experience with us here at Sunningdale. I appreciate your kind words and look forward to welcoming you back for any future services. Thank you and Kind regards Dan Leeds
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your kind words, Rosemary! I really do appreciate your feedback. All the best Dan
Tip Top Service
Tip top service from someone who deserves 11 out of 10 and goes that extra mile.
1 juillet 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your glowing review, PAM! I am delighted to hear that you had a tip top experience at Sytner Sunningdale MINI. Our team strives to provide exceptional service and it's wonderful to know that we exceeded your expectations. I will be sure to pass on your kind words to our team member who went the extra mile for you. Thank you for choosing us and we look forward to welcoming you back in the future.
I could not fault Sunningdales service…
I could not fault Sunningdales service , so helpful and considerate to all my needs for my fabulous new country man , James Downham was exceptional
29 juin 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your glowing review, Mrs Williams! I am delighted to hear that you had a positive experience with us. Our team takes great pride in providing exceptional service and we are thrilled that James Downham went above and beyond to meet your needs. We hope you enjoy your new MINI Countryman and we look forward to seeing you again in the future. Thank you for choosing Sytner Sunningdale MINI.
Very efficient and detailed follow up…
Very efficient and detailed follow up from the day I enquired about the car.
16 juin 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your kind words, appreciate your feedback. Please do let us know if can be any further assistance. Many thanks Dan
Umar
Umar - very professional and the handover with my beautiful mini was very informative
7 juin 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you so much for your kind words, Mrs Goodger. I am delighted to hear that Umar was able to provide you with a professional and informative handover of your beautiful MINI, Umar has recently joined our team here and is doing a superb job, thank you. All the best Dan
MINI
First, it is a MINI. And the new Countryman model is beautiful. Full of gadgets, and a great upgrade on everything, including the size.
Robyn, James, Bayle, and Rabia are a great Team.
They made the experience of a MINI feel even more special.
Thank you Team.
19 avril 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your kind words, Sérgio! I am delighted to hear that you had a great experience with us at Sytner Sunningdale MINI. We are proud to offer the new Countryman model, which is full of gadgets and a great upgrade on everything. We strive to make the experience of owning a MINI even more special, and it's great to hear that our team achieved this for you. We hope to see you again soon!
Excellent customer service
Excellent customer service provided by Bailey Black, he listened to our requirements gave us plenty of time to view and test drive two vehicles. When collecting the vehicle he was very professional and friendly. Would highly recommend Sytner Sunningdale and Bailey Black.
17 avril 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your review Ms Thayer. I am delighted to hear that you had a great experience with Bailey and us here at Sunningdale, we wish you many years of happy motoring.
Excellent customer service throughout
I found the whole purchasing experience with Sytner Sunningdale to be one of the most professional and stress-free experiences ever. Rabia was supremely helpful and went out of her way to keep us informed throughout the entire process. Extremely professional from start to finish and a real credit to the company. I would definitely recommend Sytner Sunningdale to anyone who is looking for a new car.
12 avril 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your kind words, Steve. We are delighted to hear that you had such a positive experience with us. We strive to provide the best customer service possible and it is great to hear that Rabia was able to make your experience so stress-free. We are proud to have such a professional team here at Sytner Sunningdale and we are glad that you would recommend us to others. We look forward to seeing you again soon.
Good service.
10 avril 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your review, Graham. We are delighted to hear that you had a good experience with us at Sytner Sunningdale MINI. Our team works hard to ensure that all of our customers receive the highest level of service and we are pleased that you felt this was the case. We hope that you will continue to choose us for all of your MINI needs and that you will recommend us to your friends and family. Thank you again for your kind words.
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your kind words about our service and attention at Sytner Sunningdale MINI. We strive to provide the best customer experience possible and are delighted to hear that we have achieved this. We understand that buying a car is a big decision and we are here to help make the process as smooth and enjoyable as possible. We look forward to welcoming you back to Sytner Sunningdale MINI in the future.
Greeted immediately and made to feel…
Greeted immediately and made to feel welcome
Staff relaxed and very helpful finding the car I was after
All very efficient and great follow through after sale
31 mars 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your kind review, Gaynor. We are delighted to hear that you had a great experience with us at Sytner Sunningdale MINI. We strive to ensure that all of our customers feel welcome and that their needs are met. We are pleased that you found our staff to be relaxed and helpful in finding the car you were after. We also appreciate your feedback on our efficient follow through after the sale. We look forward to seeing you again soon.
The Synter Mini Sunningdale team were…
The Synter Mini Sunningdale team were really friendly and professional. They made the car buying process really easy.
26 mars 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you for your kind words, Jim. We are delighted to hear that you had a positive experience with us here at Sytner Sunningdale MINI. Our team works hard to ensure that our customers have the best possible experience when buying a car from us. We are glad that you found the process easy and that our team were friendly and professional. We hope that you are enjoying your new car and that you will come back to us in the future. Thank you for choosing Sytner Sunningdale MINI.
Robyn is the best
Robyn is the best! Highly professional and always so friendly and helpful. We really enjoyed our experience with her.
22 mars 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you so much for your kind words, Ms Bailu-Lu. We are delighted to hear that you had such a positive experience with Robyn. At Sytner Sunningdale MINI, we strive to provide the highest level of customer service and it is wonderful to hear that Robyn was able to exceed your expectations. We are so pleased that you enjoyed your experience with us and we look forward to welcoming you back soon.
Can highly recommend
Rabia and the team made buying my new mini a very enjoyable experience, they were attentive and worked to get me the right package at the right price.
I can thoroughly recommend having a chat with Rabia when the time comes for anyone to buy a Mini from Sytner Sunningdale
6 mars 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you so much for your kind words, Mrs Sparrow. We are delighted to hear that you had such a positive experience with Rabia and the team at Sytner Sunningdale MINI. We strive to ensure that all of our customers have the best possible experience when buying a car from us, and it's great to hear that we achieved this for you. We would be more than happy to welcome you back in the future and we hope you enjoy your new MINI.
Very good customer service in the…
Very good customer service in the run-up to my purchase, and afterwards, too.
5 février 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Thank you Mr McLean for your kind feedback. We are delighted to hear that you had a positive experience with us here at Sytner Sunningdale MINI. We hope that you are enjoying your new car and that you will continue to have a great experience with us in the future. Thank you again for your review and for choosing Sytner Sunningdale MINI.
The sales staff were extremely helpful…
The sales staff were extremely helpful and knowledgeable. All my questions were answered fully and the mini with my preferred specifications was found. I received the very best of customer service.
18 février 2024
Réponse de Sytner Group - Sytner Sunningdale MINI
Many thanks for your kind feedback Sandie Uphill, we hope you enjoy your new car and please ask if you need any further assistance.
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