Ben was very patient throughout the purchase of the car, my husband was going through hospital appointments at the same time and he was very understanding. He went through everything we asked and was... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
A fantastic car and brilliant service. I saw the car on the Sytner website on the Friday afternoon, called Mini Sunningdale, flew down from Aberdeen and bought it on the Saturday morning - James Vogel... Voir plus
L'entreprise a répondu
Called & spoke to Ethan who was really attentive throughout our experience at this garage yesterday. A true gentleman who also offered to fast charge our EV whilst we test drove the Mini for my son -... Voir plus
L'entreprise a répondu
Just following up on my previous post - Car was repaired at ICE specialist who diagnosed a fault with the amplifier and not the radio headunit. Sytner were very quick to refund the original fee paid,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
London Rd, SL5 0EX, Sunningdale, Royaume-Uni
- 01344 630400
4,7
Excellent
232 avis
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Super service
In these unprecedented times, buying a car was challenging, particularly as I was unable to physically view, and test drive the cars. This was my first new hybrid Mini and I was concerned about going through the whole online process. However, the professional, friendly and diligent approach by James Culley and subsequent handover by TJ Costis ensured a smooth transition. I am delighted with my purchase and would highly recommend the team at Sytner Sunningdale.
8 mars 2021
Réponse de Sytner Group - Sytner Sunningdale MINI
Amazing feedback, thank you so much for taking the time to leave your comments. TJ and James will be so pleased you found their approach professional, friendly and diligent. We hope you are enjoying your new Hybrid MINI - such a fantastic car! Kind regards, Gemma Tate - Head of Business
We were very well looked after by…
We were very well looked after by communication from Cheyney at sytner bracknell, however on the day of purchasing the car it was s very subdued day and was not made a special one, more could have been done.
27 février 2021
Réponse de Sytner Group - Sytner Sunningdale MINI
Good Morning Mr Doherty, thank you very much for taking the time to complete your Trust Pilot of Cheyney and the MINI Sunningdale Team. I am disappointed to read that experience wasn't as special as you had hoped. Please could you contact me personally so I can understand where things appear to have gone wrong? Kind Regards, Gemma Tate - Head of Business gemmatate@sytner.co.uk
Tom Collins was really helpful when I…
Tom Collins was really helpful when I enquired about changing my golf & was thinking of buying a mini. He asked the right questions & listened to what I wanted. He then went away & found my perfect car & colour that I had my heart set on. Tom also helped me rule out what engine size I needed by thinking outside the box & organising a test drive for me. Both Tom & Neil were really helpful & because of this I now own a mini. I would totally recommend them.
26 février 2021
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Ms Thompson - thank you very much for taking the time to write your lovely review and of course for the 5* rating for Tom & the MINI Team. Tom works so hard at ensuring he is able to give customers the right advice to help them buy the MINI that's right for them, so delighted this came through during your experience. Neil is also a credit to our MINI team! Thank you again, and enjoy your MINI! Kind regards, Gemma Tate - Head of Business
When purchasing the car from Sytner
When purchasing the car from Sytner
I found Tom and Neil very helpful at
every step of the process.
24 février 2021
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Stephen - thank you so much for the great 5* rating and kind feedback for Tom & Neil. Kind regards, Gemma Tate - Head of Business
My experience purchasing my new mini…
My experience purchasing my new mini from Synter Sunningdale Mini was Really excellent. I worked with Adrian Judd through the entire purchase. He was fast to answer all my questions and helped out as much as he could. I was a little skeptical at first because I bought the car Online unseen . Adrian made the car purchase easy by offering a complete video Of the car and pointing out blemishes to make sure there were no surprises once I received the car. My car was delivered by TJ Costis who was incredible in every way , he was patient and spent a long time going through each feature of my new car making sure I was happy and comfortable with my purchase. I would highly recommend working with Both Adrian and TJ to purchase your next vehicle.
5 février 2021
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Mrs Mathur - what a lovely review, thank you so much for taking the time to write it. Both Adrian and TJ were so pleased read your kind words and even more happy that you enjoyed the experience. Adrian, TJ and all of the team are working so hard to make the online sales experience as easy and seamless as possible - I'm really pleased you felt happy and comfortable throughout. Thank you again and enjoy your MINI! Kind regards, Gemma Tate - Head of Business
Fantastic
Buying a car in lockdown is a strange experience but Sytner Sunningdale made it easy and enjoyable.
From my initial email enquiry to driving off the forecourt the customer service was exemplary.
I would highly recommend.
23 janvier 2021
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi R Nicholls - thank you very much for leaving your great comments about your "lockdown" car buy experience. I'm delighted that our team made the process easy and enjoyable despite being very restricted. I hope you are enjoying your MINI and we look forward to welcoming you again soon. Kind regards, Gemma Tate - Head of Business
Delighted
Delighted with the way my car sale was handled. Ross was always polite and charming. Really pleased with my purchase
5 janvier 2021
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Julia - thank you so much for your lovely feedback regarding your experience with Ross. He will be delighted with your 5* review (as am I!) so thank you very much for taking the time to write it. We hope you are enjoying your MINI and we look forward to welcoming you back soon. Gemma Tate - Head of Business.
3rd Sytner Mini
Ross was very helpful as always. It’s a shame the COVID restrictions have kept things brief and I missed the walk through my new car, but hope to pop back when we are allowed to.
31 décembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Robbie - thank you very much for your 5 star review and great feedback for Ross. Government COVID-19 guidelines certainly do restrict the handover process, however we would be delighted to go through the controls of your MINI virtually via Zoom. I will ensure Ross makes contact to book in a Zoom meeting at a convenient date and time and answer any questions you have. Kind regards, Gemma Tate - Head of Business
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Emma - thank you for your 5* review and excellent comment. I hope you are enjoying your MINI and look forward to seeing you again in the future. Gemma Tate - Head of Business
Had a great experience with Sytner…
Had a great experience with Sytner Sunningdale, I was served by Lewis in Mini Sales for a second hand Mercedes and he was great with communication to me and getting all the documents signed beforehand so it was an easy and quick car pickup. He even had an item I had left in the car by accident posted back to me! Fab experience even though I wasn't buying a new car from them.
21 décembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
HI Richard - thank you very much for taking the time to write a review of your experience with Lewis & the MINI Sales Team. Lewis works really hard and he will be delighted to know that he scored 5 stars from you! Many thanks, Gemma Tate - Head of Business
I had a very good experience with buying my new Mini
I had a very good experience with Sytner Mini Sunningdale- Tom Collins was super helpful and kept us informed about everything the whole way through the process of buying my new car.
18 décembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Kellie, thank you for the 5* review and for your kind works regarding your experience with Tom & the MINI Team. Enjoy your new MINI! Gemma Tate - Head of Business
Purchase and Part Exchange
Accepting that I bought and sold through Sytner Sunningdale during restricted service due to COVID 19, they were helpful, thorough and professional throughout the transaction.
7 décembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Mr Frost - thank you very much for the great feedback. The team have worked so hard with as you say "restricted service" of late - I'm delighted they scored 5 stars from you. Kind regards, Gemma Tate - Head of Business
Recent purchase of new car
I recently part exchanged my car and bought a new car from Sytner Sunningdale. This was done during lockdown so slightly different to
to the full showroom experience however the service was friendly and efficient. The deal and paperwork were concluded quickly and I would recommend Sytner Sunningdale.
7 décembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Luke - thank you very much for your 5* trust pilot review of your experience with MINI Sunningdale. I am delighted to read the service was friendly efficient. We look forward to welcoming you back soon. Many thanks, Gemma Tate - Head of Business
Lewis &Adrian were tops
Lewis &Adrian were tops! Thank you for looking after me. My fabulous new car is indeed very special.
5 décembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Jules - lovely words regarding Lewis and Adrian and I am so pleased you were well looked after. Enjoy the fabulous MINI! Kind regards, Gemma Tate - Head of Business
Decided to purchase a Mini during Lockdown 2
Decided to purchase a Mini during lockdown! Not the best timing, but Mini Sunningdale handled the process from start to finish in a very professional and 100% safe way. Tom Collins done a great job of explaining the Click and Collect process and everything went smoothly. The Wife is delighted with it and it was exactly as described and promised by Tom.
Great all round experience in very tough times, well done Tom and the Mini Team at Sunningdale
28 novembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Nigel, thank you for your kind words regarding your experience with Tom & our MINI Team. The guys all worked really hard to create the best experience possible whilst operating a very safe "Click & Collect" process - your feedback will mean a lot to them. We hope yourself and your partner are enjoying the MINI and we look forward to welcoming you back soon, *inside* our lovely showroom next time, of course! Many thanks, Gemma Tate - Head of Business
In these "strange" times ...
In these "strange" times it requires good organisation and adaptability to progress if that is just keeping your head above the waterline. Buying a car during lockdown was a challenge . The process started in Late August .
We now have our lovely economic speedy Cooper Countryman. All this made possible by Adrian Judd and the team at Sunningdale Sytner
27 novembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Martin, thank you very much for your great review of your buying experience in these certainly "strange" times. The team have taken on the challenge to adapt our processes really well. We have certainly needed to learn new ways to operate, but many of them have forced positive changes which I'm sure will continue beyond the Pandemic. I am delighted that you are enjoying your MINI Countryman - an excellent choice! Take care, Gemma Tate - Head of Business
Fantastic service from beginning to end
23 novembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Helen - thank you for taking the time to write your 5* review. Delighted the service was fantastic and we look forward to seeing you again soon! Kind regards, Gemma Tate - Head of Business
Tom the salesman
Tom the salesman was amazing
He was patient and kind
He answered all our questions and was very helpful
In the situation we’re in with COVID and lockdown he coped cheerfully
I would recommend him to anyone as he made the whole experience a good one
I love my new mini and would say thanks to syntner
19 novembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Mrs Bull, thank you very much for your kind words regarding your experience purchasing your MINI from Tom. Tom is an absolute credit to our retailer, he takes pride in his customer service and always goes the extra mile. I'm delighted that your comments reflect his genuine, caring nature, he will be so pleased to read them. Enjoy your new MINI and we look forward to seeing you again soon. Kind regards, Gemma Tate - Head of Business.
Tom Collins went above and beyond
Tom Collins went above and beyond to secure the perfect car for me on a really quick turnaround. Nothing was too much trouble. Tom was proactive in making contact with me at a time when he felt looking at a new car would be a good option for me and it was. I’m delighted with my new car. He provides a bespoke and individual service to his customers and ensures you feel valued and that your business is appreciated. He is a big part of the reason I keep coming back to Mini and Synter Sunningdale.
11 novembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi Mrs Phillips-Wylds, thank you very much for taking the time to write such a lovely review, the MINI team will be delighted. Tom loves his job and takes pride in making his customers' experiences really special, I'm so pleased his hard work is reflected in your feedback. Thank you for returning to Sytner Sunningdale and we look forward to seeing you again in the future. Kind regards, Gemma Tate - Head of Business
Try harder than most competitors to get you a good deal
Had a good specked car and made significant efforts to give me the deal I wanted which was eventually achieved .Hopefully long term customer support as good as Sales .
3 novembre 2020
Réponse de Sytner Group - Sytner Sunningdale MINI
Hi SJ - thank you very much for taking the time to rate your experience with us and delighted that the team earned 5 stars! Kind regards, Gemma Tate - Head of Business
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