horrendous unprofessional service, charged me £500 for a scuffed alloy and kept saying its because its an expensive car which i didn't ask you for you could have given me anything i just needed to get... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Easy on-line check in. Call from the service department day preceding the work. Well looked after and good communication from Nicola ... and my problem was solved fully - thanks to the engineer!
Special mention to Joe Singh who was excellent. Very prompt response. Personalised videos and efficient with all documentation. Clear and honest with the process. Drove from london to pick up car... Voir plus
L'entreprise a répondu
I booked it in last time I took my wife’s car in - hence avoided the telephone booking process from hell. Great service from start to finish. Checked it in, job done quickly, minimum fuss, collected n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Winchester Road, B78 3HG, Tamworth, Royaume-Uni
- 01827 309000
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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I can’t fault any of the staff but the…
I can’t fault any of the staff but the prices are just extortionate, I feel for me to be more satisfied with my experience the prices should be less.
22 octobre 2026
Avis spontané
As always great customer service
20 octobre 2026
Avis spontané
Excellent customer experience.
Easy on-line check in. Call from the service department day preceding the work. Well looked after and good communication from Nicola ... and my problem was solved fully - thanks to the engineer!
19 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Was treated very well there
Was treated very well there. Sorted my car out, very efficient. Staff was ok.
15 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Mrs Dunn, Thank you very much for your kind words and for taking the time to leave a review. We’re delighted to hear that you were treated well and that your car was sorted efficiently. It’s great to know our team delivered a positive experience for you. Your feedback is genuinely appreciated, and we hope to continue providing you with excellent service in the future. Please do not hesitate to get in touch if you need any further assistance. Best wishes, The Sytner Tamworth BMW Team
Prompt and courteous service from your…
Prompt and courteous service from your team.
16 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Tonks, Thank you very much for your kind words and five-star review. We are delighted to hear that you found our team’s service both prompt and courteous. It is always our aim to provide an excellent experience for all of our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Tamworth BMW in the future. Your support means a great deal to us. Best wishes, The Sytner Tamworth BMW Team
Debbie from service team is very…
Debbie from service team is very knowledgeable and extremely friendly. She is absolutely amazing.
16 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Ms Seyfabad, Thank you ever so much for your kind words about Debbie from our service team. We are delighted to hear that her knowledge and friendly manner made such a positive impression. It is always our aim to provide exceptional service, and feedback like yours truly motivates us to maintain these high standards. We appreciate you taking the time to share your experience and hope to continue delivering an amazing service to you in the future. Warm regards, Sytner Tamworth BMW Team
The customer service is exceptional and…
The customer service is exceptional and always delivers great value in terms of quality. Gemma and Sophie both helpful and knowledgeable about the requirements of booking and handling any questions.
16 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Bharti, Thank you ever so much for your kind words and fantastic 5-star review. We are delighted to hear that Gemma and Sophie provided you with helpful and knowledgeable service, ensuring all your questions were addressed effectively. It’s wonderful to know our customer service met your expectations and that you found great value in the quality we offer. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Kind regards, Sytner Tamworth BMW Team
horrendous unprofessional service
horrendous unprofessional service, charged me £500 for a scuffed alloy and kept saying its because its an expensive car which i didn't ask you for you could have given me anything i just needed to get back to work, i didn't expect this level of service from Sytner. I asked to speak to the manager and without speaking to him i got he will say the same pay the £500. Not happy.
14 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Thank you for your review. I'm sorry to read of your disappointment. Unfortunately, when you returned the courtesy car to us, the damage to the alloy wheel was far too extensive for a cosmetic refurbishment, meaning a replacement was necessary. To clarify, the £500 quoted was the courtesy loan insurance policy excess, not a charge determined by us. As a new replacement wheel costs considerably more, our colleague was simply recommending the most cost-effective solution available to you. Whilst we're sorry you felt the need to speak with a manager, doing so would not have changed the excess applicable under your insurance policy. I hope this helps clarify the advice given. Kind regards Sytner Tamworth
Customer service
Customer service
Claire on service dealt with my enquiry phoned me back and fitted the service in the next day.
Updates on status via a link .
Great coffee while waiting to pick up.
10 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Greg, thank you very much for your fantastic 5-star review. We’re delighted to hear that Claire provided such efficient and friendly service, and that the speedy appointment suited you well. It’s great to know you appreciated the updates via the link and enjoyed the coffee whilst waiting. Your kind words mean a lot to the team at Sytner Tamworth BMW. We look forward to welcoming you back in the future and continuing to provide excellent service. Best wishes from all of us.
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Maddy, Thank you very much for your wonderful 5-star review. We are delighted to hear that Tom provided you with great service during your visit to Sytner Tamworth BMW. It is always our aim to ensure every customer feels well looked after and valued. Your kind words mean a lot to our team, especially Tom. We truly appreciate you taking the time to share your positive experience and hope to welcome you back in the future. Best wishes, Sytner Tamworth BMW Team
Easy to book
Easy to book, great communication, and the work was carried out very quickly.
6 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Thank you, Steven, for your kind words and positive feedback. We’re delighted to hear that you found the booking process straightforward and appreciated our communication throughout. It’s wonderful to know that the work was carried out efficiently and met your expectations. Your satisfaction means a great deal to us, and we’re pleased to have provided a seamless experience. We look forward to welcoming you back to Sytner Tamworth BMW in the future for any of your motoring needs.
Gemma has been extremely helpful at all…
Gemma has been extremely helpful at all times. She kept me upto date with the work and got assistance from BMW themselves.
5 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Peter, Thank you very much for your kind words. We are delighted to hear that Gemma was so helpful throughout your experience and kept you well informed about the progress of your vehicle. It’s great to know she liaised effectively with BMW to ensure everything ran smoothly. Your feedback is truly appreciated and will be shared with Gemma and the team. We look forward to welcoming you back to Sytner Tamworth BMW in the future. Best regards, Sytner Tamworth BMW Team
Réponse de Sytner Group - Sytner Tamworth BMW
Dear John, Thank you ever so much for your kind words and for taking the time to share your positive experience with Sytner Tamworth BMW. We are absolutely delighted to hear that you found both our product and service to be of great quality. Your satisfaction is incredibly important to us, and it’s wonderful to know that we have met your expectations. We look forward to welcoming you back in the future and hope to continue providing you with excellent service. Best wishes, The Sytner Tamworth BMW Team
MOT & Service
I had a very positive experience at BMW Tamworth. Tom was extremely helpful, professional and friendly throughout my visit. The staff genuinely cared about me and made sure I was comfortable.
Excellent customer service and a very welcoming team. Thank you, Tom and the BMW Tamworth team!
3 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Mirek, thank you very much for your kind words and for taking the time to share your positive experience at BMW Tamworth. We are delighted to hear that Tom and the team provided such attentive and friendly service, making you feel comfortable throughout your visit. Your feedback means a great deal to us and encourages us to maintain the highest standards. We truly appreciate your support and look forward to welcoming you back in the future. Warm regards from all at BMW Tamworth.
Embarrassing
spoke to Joab in new car sales regarding an m3, after going over the numbers I was satisfied and arranged to make the 2 hour journey from Merseyside In about a weeks time. A couple of days before I planned to visit Sytner Tamworth I was emailed by Joab who explained that Megan would be taking over the sale, so I called again so I was sure Megan understood when I was coming to visit and what car I was interested in, and that's when things started to go down hill... upon arrival we were not greeted even after hanging around the cars for around ten minutes which was quite awkward as I wasn't sure who to speak to as most of the employees were talking amongst themselves I decided to wait for a while to see if they would end their conversation and approach me but they didn't. eventually I stopped a member of staff and asked if I could speak to Megan in new car sales to which she replied "Megan is with a customer right would you mind waiting" I agreed to wait and after a full hour I was approached by Megan who then took me to see the 74000 pound car I had came 2 hours to purchase and wow was it a mess! there was not a single panel on that car that wasn't covered in bird droppings and filth which is ironic considering Megan had tried to sell me ceramic coating stating that the acids in bird droppings damage paint work. unfortunately it doesn't end there as the car was adorned in golf culb promotional graphics and the paint work had heavy swirl marks from amateur detailing.
In conclusion this is not the kind of service I expect from a manufacturer like BMW especially when making such a large purchase, I had lost 7 hours of my time and a tank of fuel to be treated like an idiot. this filthy neglected m3 is a sad reflection on how this dealership is operated.
26 septembre 2026
Avis spontané
Gemma was my customer contact…
Gemma was my customer contact and she couldn't have been more helpful. She greeted me politely, checked the work I was expecting on the car, kept me updated and has since also followed up since my visit to ensure everything was to my liking. Great customer service. Thank you!
2 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Gemma provided you with such attentive and helpful service throughout your visit. It is wonderful to know that she kept you informed and followed up to ensure your complete satisfaction. Your appreciation means a great deal to our team at Sytner Tamworth BMW. We look forward to welcoming you back in the future and continuing to deliver the high standard of customer care you experienced.
James was the perfect gentleman
James was the perfect gentleman and was very approachable int he way I explained my concerns. He understood all I explained to him.
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Thelma, Thank you ever so much for your kind words. We are delighted to hear that James was able to provide you with a warm and approachable experience, taking the time to fully understand your concerns. It is always our aim to offer attentive and respectful service, and your feedback truly reassures us that we are achieving this. We appreciate you choosing Sytner Tamworth BMW and for sharing your positive experience with us. Kind regards, The Sytner Tamworth BMW Team
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Trudi, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you experienced great customer service during your visit. It is always our aim to provide a welcoming and professional environment for all our customers. Your feedback is truly appreciated and serves as a wonderful encouragement to the entire team at Sytner Tamworth BMW. We look forward to welcoming you again in the future.
BMW Tamworth…
Everyone I encountered at BMW Tamworth were very friendly and helpful.
Grace, my sales executive was amazing, answering all my questions promptly and helpfully.
I would highly recommend Grace and BMW
28 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Tamworth BMW
Dear Karen, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Grace provided you with excellent support and promptly answered all your questions. It’s wonderful to know our team made your visit to BMW Tamworth so enjoyable. Your recommendation means a great deal to us, and we hope you continue to enjoy your new vehicle for many miles to come. Best wishes from all of us at BMW Tamworth.
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