"Absolutely phenomenal service from start to finish. My recall work was handled perfectly — everything was arranged in advance, ran exactly on time, and I was kept fully informed at every step. Jay wa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I collected my new BMW from Sytner BMW Wolverhampton yesterday and couldn’t be happier with the whole experience. Everything went so smoothly, from the paperwork and part-exchange of my old car to c... Voir plus
L'entreprise a répondu
I have taken my car in for servicing today as I have been experiencing problems, Aisha was very helpful and made the process super easy and the handover of hire vehicle was quick no issues. Great se... Voir plus
I was surprised a "While U Wait" appointment takes up to 3 hours. My brake fluid service prompted a recall on the starter motor. This was the first I'd heard of it. Work finally done, I got the vehic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Lever Street, WV2 1AD, Wolverhampton, England, Royaume-Uni
- 01902457000
3,9
Bien
269 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
From start to finish of purchasing the…
From start to finish of purchasing the car it was a very smooth process
26 septembre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing 5-star review, Mr Everiss. We are delighted to hear that your experience at Sytner Wolverhampton BMW was smooth from start to finish. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that we were able to make your car purchasing process a seamless one. Kind Regards, Chat Shoker. Head of Business
Fantastic experience from first enquiry…
Fantastic experience from first enquiry to driving away in our new (to us) BMW.
Particular mention for Salesman James Lloyd Roberts who was excellent.
29 septembre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review Mr Routley. We are delighted to hear that you had a great experience with us. We are especially pleased to hear that James provided excellent service. We hope you enjoy your new BMW and we look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
We went out of our way to travel to all…
We went out of our way to travel to all the way Wolverhampton because of the great customer service. We were made very welcome and I love the car.
27 septembre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to leave us a 5-star review, Kathryn! We are delighted to hear that our customer service at Sytner Wolverhampton BMW was worth the journey for you. It is our top priority to make our customers feel welcome and satisfied with their experience. We appreciate your support and look forward to serving you again in the future. Kind Regards, Chat Shoker. Head of Business
Formal Complaint Ignored
Having raised a formal complaint with BMW customer services, Sytner Wolverhampton were contractually obliged to respond within 48 hours. This did not happen
I have had no end of faults with my iX1 and to be far, the service team have been more than helpful but my complaint has simply been ignored. If I do not hear from them within then next 48 hours I will escalate my complaint to the Ombudsman
22 septembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Lisa, We are sorry to hear about your negative experience with our dealership. We apologise for the delay in responding to your complaint and understand your frustration. We take all customer complaints seriously and strive to provide prompt and satisfactory resolutions. I have asked my Customer Service Manager Sam Keeling to contact you to discuss your complaint in detail to look for a resolution. We value your feedback and hope to have the opportunity to address your concerns and improve your experience with us. Kind Regards, Chat Shoker. Head of Business
If I could give this place minus stars
If I could give this place minus stars, I absolutely would. Sytner BMW Wolverhampton is the textbook definition of greedy, incompetent and utterly unprofessional.
I took my BMW 640d Gran Coupe in — a smooth car with only 40k miles, running perfectly apart from a harmless intermittent orange check engine light that came and went on its own. No performance issues whatsoever. They had the car for two full days and still couldn’t find the fault. Fair enough, I thought — until they slapped me with a shameless £619 bill for absolutely nothing. Not a fix, not an explanation — just daylight robbery.
As if that wasn’t insulting enough, they then had the guts to tell me they needed the car for another day to poke around for three hours at £150 an hour — another £450 — with zero guarantee they’d even find the cause! So, I’d be nearly £1,100 down and still potentially no further forward. What an absolute disgrace.
The staff were rude, dismissive and clearly only interested in milking every last penny rather than actually helping a customer. To add insult to injury, when I came to collect my car they told me it was in the parking area. It wasn’t. After wasting time searching, I eventually discovered it had been locked away on their rooftop parking. The word Unprofessional doesn’t even begin to cover it.
This dealership is a total scam. They are greedy, incompetent, careless, and shamelessly rip people off. Avoid Sytner BMW Wolverhampton at all costs — they’ll happily take your money while giving you nothing but stress and excuses in return.
24 septembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mr Misra, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent visit to Sytner BMW Wolverhampton did not meet your expectations. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. We value your feedback and would appreciate the opportunity to address any issues you may have encountered. Thank you for bringing this matter to our attention. Kind Regards, Chat Shoker. Head of Business
Rosie in the service department did an…
Rosie in the service department did an amazing job 10/10
31 juillet 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to leave us a 5-star review, Chris! We are delighted to hear that Rosie from our service department provided you with exceptional service. We take great pride in our team's dedication to providing top-notch customer service, and we are thrilled that Rosie's efforts were recognised. We will be sure to pass along your kind words to her. Kind Regards, Chat Shoker. Head of Business
No care taken
Took my daughters car in for a recall when I collected the car one of the wheels had been damaged when I told them they said no it's not been done here as our technicians are really good and they will tell us if they cause any damage.
They wanted to check cctv???
I dont know how on earth that will ever be found but I left it at that.
Waiting for a phone call that didn't come so I called and was told they were still looking into it.
I then received an email the next day to say the damage was definitely not done there.
My 19 year old daughter works hard to pay for that car and those wheels are new only 3 weeks old so I 100% know that damage was done there.
I stupidly thought using a main dealer they would take care.
Shame on you BMW.
Then they offer you a free MOT as it was a recall there is no chance that car will ever go back to that garage.
20 juin 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Justene, We are sorry to hear about your experience at Sytner Wolverhampton BMW. We apologise for any inconvenience caused during your visit. We take great pride in our technicians and their work, and we assure you that any damage caused during a recall would have been reported to us. We understand your concern for your daughter's car and we would like to assure you that we always strive to take care of our customers' vehicles. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss this matter further. Kind Regards, Chat Shoker. Head of Business
Trying to book or even get a call back…
Trying to book or even get a call back from the BMW / service department has been a nightmare. All i wanted to do was book motorbike service with my local dealership ........
10 juin 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mr French, We are sorry to hear about your frustrating experience with our service department at Sytner Wolverhampton BMW. We apologise for any inconvenience caused in trying to book a Bike service with us. I have asked my Service Manager, Ashley Breeze, to contact you directly to book your Bike in. Kind Regards, Chat Shoker. Head of Business
Very welcoming
Very welcoming. Wasn’t pushy Jason made my experience really good especially when making a purchase of a car
4 mai 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Natasha. We are delighted to hear that you had a positive experience at Sytner Wolverhampton BMW. Our team strives to create a welcoming and pressure-free environment for our customers, and we are glad that Jason was able to assist you in finding the perfect car. We take pride in providing exceptional service and making the car-buying process enjoyable for our customers. Kind Regards, Chat Shoker. Head of Business
Excellent service and communication…
Excellent service and communication provided by BMV Synter
12 avril 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Cheryl. We are delighted to hear that you had an excellent experience with our team at Sytner Wolverhampton BMW. Providing exceptional service and clear communication is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to continuing to provide you with the highest level of service. Kind Regards, Chat Shoker. Head of Business
Fantastic customer service!!
Lost faith in another BMW dealer and was going to buy a different brand, but spoke to Luke Freeman yesterday who was genuine, helpful and totally understood my situation. I would definitely recommend him for anyone wanting to buy a new car from someone who is professional, non pushy and on the ball. I am now excited to get my new car and feel like a valued customer… thanks Luke!!!:)
7 avril 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to share your positive experience with us, Jayne. We are delighted to hear that Luke Freeman was able to restore your faith in our dealership and the BMW brand. Kind Regards, Chat Shoker. Head of Business
Took my car to the dealership for…
Took my car to the dealership for investigation and fix if necessary. This was actioned by a third party dealer using the one link system.
I got to the dealership and waited around a while without anyone asking me have I been attended too .
When a female by the name of Leah turned up with less customer service approach, she had not a clue how to deal with a customer at a top brand dealership .
I explained that the third-party dealership who I purchased my vehicle through I’ve used the one link system to make the booking and have advised that BMW of familiar with this and they will liaise with them directly regarding the investigation results and if any remedial needs to be carried out.
I was abruptly told that anybody could have made that booking and we require evidence of this otherwise the cost would come to myself.
I feel that she could have taken this information that I have provided and investigated and come back to me with a proper response than trying to enforce her own opinion which to me did not seem like company policy.
Even though I was attending the dealership via a third-party, it was my very first interaction with the dealership and the outcome has been very poor to say the least.
I certainly would not want to deal with this individual again.
25 mars 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Moby, We are sorry to hear about your recent experience at Sytner Wolverhampton BMW. We apologise for any inconvenience caused by the lack of customer service you received from Leah. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Kind Regards, Chat Shoker. Head of Business.
Sold me a car with cosmetic and a…
Sold me a car with cosmetic and a technical issue and on top of that owe me £179 refund which is due from 28Feb. Despite sending emails, they keep saying they will refund it today and it never happens. Have raised this with their centre manager who is still searching for a replacement vehicle and yet to provide a date. So much hassle for buying an "Approved" used car.
28 février 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Nirendra Kannangara, We are sorry to hear about your experience with our dealership. We apologise for any inconvenience caused by the cosmetic and technical issues with your car, as well as the delay in your refund. We understand that this has been a hassle for you and we would like to assure you that we are taking steps to resolve these issues as soon as possible. Kind Regards, Chat Shoker. Head of Business
Brilliant car buy experience
I recently purchased a BMW i4 from Jason W at BMW Wolverhampton. This is the second car we've bought from him, and once again, he and the team were incredibly helpful. Although they didn’t have the car in stock, they went above and beyond to source my dream spec. Thank you, Jason, and the entire BMW Wolverhampton team!
7 mars 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mr C, Thank you for taking the time to leave such a glowing review for Sytner Wolverhampton BMW. We are delighted to hear that you recently purchased a BMW i4 from our dealership and that it was your second car from us. We are pleased to hear that Jason W and our team were able to assist you in sourcing your dream spec, even though it was not in stock. Thank you for choosing Sytner Wolverhampton BMW and we look forward to seeing you again in the future. Kind Regards, Chat Shoker. Head of Business
So Hassle free I wondered if I'd missed something..
Matt, Lewis and the team took the stress out of buying my car when other dealerships had not been so supportive.
It was nice to see such good customer service, from walking through the door to driving away with my new car, having sold my car to them in part-exchange.
21 février 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Louise, Thank you for taking the time to leave us a 5-star review for your experience at Sytner Wolverhampton BMW. We are delighted to hear that Matt, Lewis, and the rest of our team were able to make your car buying process stress-free and enjoyable. Our goal is to provide exceptional customer service from the moment you walk through our doors until you drive away in your new car. Kind Regards, Chat Shoker. Head of Business
Had a really good experience test…
Had a really good experience test riding my favourite GS 1250 and F750. Customer service was excellent by Wayne, he was very professional and made me feel very welcomed.
I will definitely be visiting this garage when I decide to buy.
Thank you
2 février 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear SS, Thank you for taking the time to share your positive experience at Sytner Wolverhampton BMW. We are delighted to hear that you had a great time test riding the GS 1250 and F750, and that our customer service, particularly from Wayne, met your expectations. We pride ourselves on providing a professional and welcoming environment for our customers, and we are glad that you felt that during your visit. We look forward to welcoming you back when you are ready to make a purchase. Kind Regards, Chat Shoker. Head of Business
Couldn't fault the customer service
Couldn't fault the customer service, the "Jason's" were spot on. Friendly, professional and did exactly what was promised. Must say the coffee wasn't quite "Audi Leicester" but the chocolate trolley made up for that.
Car was well prepared, there was an issue which I reported to Jason, and he called offering to assist towards its resolve, without me asking for anything. That is services I've never received from any dealership, and I've brought from many.
Couldn't recommend the Jason's enough top top service.
24 janvier 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review, Milky Blanker. We are delighted to hear that you had a positive experience at Sytner Wolverhampton BMW. Our team of "Jason's" take great pride in providing friendly and professional service to our customers. We apologise that our coffee did not meet the high standards of Audi Leicester, but we are glad that our chocolate trolley made up for it. Thank you for recommending us and we look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Car I purchased is lovely … shame about the hard sell tactics
Car I purchased is lovely .. however Sas and Ray who served me hard pushed finance and an extended warranty. Finance not a problem, I paid it off but the extended warranty with Bumper.co is .. I was on my own and driven 4 hours to get there. They took advantage. I’ve requested for it to be cancelled with Sytner and Bumper and in the end I cancelled the direct debit. I’m now getting phone calls from Bumper chasing payment. Supposedly this was 1 years extended warranty where I could take the car should I need to, to any garage for repair. Not according to Bumpers website which I checked when I got home. It’s a payment plan for paying for repairs only at certain garages.
23 octobre 2024
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mighty Mouse, Thank you for taking the time to share your experience with us. We are glad to hear that you are enjoying your new car from Sytner Wolverhampton BMW. However, we are sorry to hear about your dissatisfaction with the extended warranty and finance options offered by our team. We would like to assure you that we always strive to provide transparent and fair deals to our customers. We would like to invite you to contact our Head of Business, Ashley Barton, at ashleybarton@sytner.co.uk, to discuss your concerns further. We value your feedback and hope to resolve this matter to your satisfaction. Kind Regards, Chat Shoker. Head of Business (BMW & MINI)
Bad service
Sent a query Monday night, no contact received at all. It starts things off on the wrong foot and makes me not want to deal with them.
(POST REPLY FROM SYTNER)
Once bitten twice shy
24 septembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to share your feedback with us. We apologise for the lack of contact you experienced and understand how this can be frustrating. We would like to invite you to contact our Sales Manager, Matt Haslam, at mathewhaslam@sytner.co.uk. He would be more than happy to address any concerns you may have and ensure that your experience with us is a positive one. Kind Regards, Chat Shoker. Head of Business
Sytner BMW Wolverhampton.
Sytner BMW Wolverhampton.
Great customer service from Sam service manager .
THANK YOU.
16 août 2024
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5-star review, Mr Sardar! We are delighted to hear that you had a great experience at Sytner BMW Wolverhampton and that our service manager, Sam, provided excellent customer service. We will be sure to pass on your kind words to Sam and the rest of our team. Thank you for choosing Sytner BMW and we look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.