There was no pressure on me at anytime to purchase my vehicle,Derek, my sales person, was friendly and knowledgeable and could not have been more helpful. All the rest of the team were equally helpful... Voir plus
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Lisez les avis des autres
Staff didn’t seem interested and manager stuck in his glass office. Tried to take a second test drive of an ex60 at the Preston branch but seemed to be too inconvenient for the staff and manager. Wa... Voir plus
L'entreprise a répondu
We recently purchased an nearly new Volvo Seleckt EX30. This was our first electric vehicle. We had a great experience with the staff at the Sytner Volvo dealership in Fulwood near Preston. Derek was... Voir plus
L'entreprise a répondu
This was a first rate experience. All communications were precise and responses were quickly replied too. Cian Murphy was efficient, polite and made you feel very welcome. I was given all the time I... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Bluebell Way, PR2 5PZ, Preston, England, Royaume-Uni
- 01772806666
4,4
Excellent
133 avis
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Great service
Purchased for the second time from Volvo Preston, great service and facilities.
14 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good afternoon Sue. Thank you for your wonderful 5-star review. We are truly delighted to hear that you chose Volvo Cars Preston for the second time and that you are pleased with our service and facilities. It is always a pleasure to welcome back returning customers like yourself. Your kind words mean a great deal to the entire team. We look forward to being of service to you again in the future. Regards, Tony Kiss, Head of Business.
There was no pressure on me at anytime…
There was no pressure on me at anytime to purchase my vehicle,Derek, my sales person, was friendly and knowledgeable and could not have been more helpful. All the rest of the team were equally helpful and friendly and it made a difference. I have spent in the region of £300,000 since going totally Volvo in 1995, this is likely to be my last purchase and I could not be happier with the whole experience.
15 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good afternoon Paul. Thank you for your wonderful review. We are truly delighted to hear about your positive experience with Derek and the entire team. It’s great to hear that the friendly, pressure-free environment and knowledgeable assistance made such a difference. Your loyalty to Volvo since 1995 is greatly appreciated, and we are honoured to have been a part of your motoring journey. We wish you many happy miles in your new vehicle and all the very best for the future. Regards, Tony Kiss, Head of Business.
Staff didn’t seem interested and…
Staff didn’t seem interested and manager stuck in his glass office. Tried to take a second test drive of an ex60 at the Preston branch but seemed to be too inconvenient for the staff and manager. Was planning to order one today but cest la vie.
Not sure what the point of the showrooms are now tbh. Should just move to the Tesla model and have staff who just hand out keys.
11 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good afternoon. Thank you for sharing your feedback. We sincerely apologise that your experience at our Preston branch did not meet expectations. It is certainly not our intention for any customer to feel neglected or that their requests are inconvenient. We value each visitor and strive to provide an attentive and professional service. Regards, Tony Kiss, Head of Business.
Great service like all main dealers its…
Great service like all main dealers its expensive but all credit for the service, staff brilliant on check in
2 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Steve. Thank you for your kind words and positive feedback. We are delighted to hear that our team provided brilliant service during your check-in, and that you felt well looked after. Your support means a great deal to us, and we look forward to welcoming you back to Volvo Cars Preston in the future. Regards, Tony Kiss, Head of Business.
Very helpful service reception and from…
Very helpful service reception and from the mechanic.
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Stewart. Thank you for your kind words. We are happy to hear that both our service reception and technicians were able to assist you so effectively. It is always our aim to provide helpful and efficient service, ensuring our customers feel well looked after throughout their visit. Your positive feedback is greatly appreciated. Regards, Tony Kiss, Head of Business.
Volvo EX30
We recently purchased an nearly new Volvo Seleckt EX30. This was our first electric vehicle. We had a great experience with the staff at the Sytner Volvo dealership in Fulwood near Preston. Derek was a great representative and the purchase of our Volvo EX30 was straight forward and seemless. Thank you Derek for all your help. Thanks also go to Jack (product specialist) who took the time to educate me on the finer points of owning and running an electric car.
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Bob. Thank you for your 5 star review. We’re delighted to hear you had such a positive experience purchasing your nearly new Volvo Seleckt EX30. It’s fantastic that Derek and Jack provided such helpful and knowledgeable support, making your first electric vehicle journey an informed and enjoyable one. We truly appreciate you taking the time to share your experience and hope you continue to enjoy driving your new Volvo. Regards, Tony Kiss, Head of Business.
I was asked as part of my service and…
I was asked as part of my service and MOT, if I’d like my car cleaning and vacuuming. They only vacuumed the front seat and left the back seats and boot untouched , felt like they couldn’t be bothered and just left it.
24 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Carl. Thank you for sharing your experience. We apologise that the cleaning service did not meet your expectations, this is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. Your feedback is important to us, as it helps ensure that our services are thorough and satisfactory for all customers. We hope to have the opportunity to restore your faith in our care in the future. Regards, Tony Kiss, Head of Business.
Brake warning Lights
Made us welcome from the time we came in to the time we went. The staff kept me updated on all the repairs and costs. The customer service was exceptional.
23 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Bernie. Thank you for your kind words and for taking the time to share your experience with us at Volvo Cars Preston. We are delighted to hear that you felt welcomed from the moment you arrived and appreciated the regular updates on your repairs and costs. Providing exceptional customer service is something we pride ourselves on, and it is wonderful to know this was reflected during your visit. We look forward to welcoming you back in the future. Regards, Tony Kiss, Head of Business.
This was a first rate experience
This was a first rate experience. All communications were precise and responses were quickly replied too.
Cian Murphy was efficient, polite and made you feel very welcome. I was given all the time I needed to inspect the car and never felt under pressure to complete the transaction. Cian went to the trouble of calling me a couple of days after, which was a nice touch. Even though I had a journey of over 260 miles to Preston I would not hesitate to use them again.
16 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning. Thank you for your kind words and for taking the time to share your positive experience. We’re delighted to hear that Cian provided such a warm and efficient service, making you feel welcome and unpressured. We value your trust, especially given the long journey, and would be very happy to assist you again in the future. Regards, Tony Kiss, Head of business.
Why can’t I speak to a human?
Booked a service for an XC90 to maintain my cars warranty. Sytner in general is particularly frustrating that you cannot phone them to speak to a person. You’ve got to negotiate an intricate web of automated menus and AI. Why can’t I simply ring a number and speak to a team member at the branch?
Service was completed in good time and a detailed report and video explaining some checks was sent to me. A very basic wash & vac completed which left a lot to be desired. Bodywork was nowhere near clean afterwards.
Now comes the sting, £425 for what appears to be oil, filters and very expensive look round. I get it, oil isn’t cheap and apparently an expensive car means an expensive service but the labour charge for 90mins was insane.
I was aware of the cost beforehand, but as it’s necessary to maintain the warranty it just feels a bit like extortion.
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Jack, thank you for your feedback. We apologise for the frustration caused by our phone system and understand your preference to speak directly to a team member. We’re pleased to hear the service was completed promptly and that you received a detailed report. However, we are sorry the wash and vacuum did not meet your expectations. We appreciate your comments regarding pricing and assure you that we strive to balance service quality with fair costs. Regards, Tony Kiss, Head of Business.
Pleasant environment.
Nothing in particular, it's just a pleasant environment to wait in. However, I had to call Volvo back the following day and was met with a ''digital'' receptionist which was very frustrating and difficult to navigate. May I suggest a return to a ''human'' receptionist where a phone call can get you to the required department in seconds rather than the hour plus I had to wait for a return call. This digital system is in my opinion a hugely retrograde step back in customer service.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning. Thank you for sharing your experience. We are pleased you found our environment pleasant, though we are truly sorry to hear about the frustration caused by the digital receptionist system. We appreciate your honest feedback and understand how important swift and straightforward communication is. Customer service remains our priority, and we hope future interactions will be much more positive and effortless for you. Regards, Tony Kiss, Head of Business.
Fabulous service
From my first visit to your showroom in Preston, I was greeted with a warm “hello “, I immediately felt at ease. I was introduced to Cian (sorry if I got the spelling wrong). Really nice guy, very easy going, not at all pushy and answered all my questions/queries. Eventually purchased my XC40, very happy customer. Shout out to Scott who was also very helpful.
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Tracey. Thank you for your lovely review. We’re delighted to hear that you felt so welcome from your very first visit to our Preston showroom, Cian and Scott will be pleased to know you appreciated their help and friendly approach. It’s great to hear you’re happy with your new XC40 and hope to assist you again in the future. Enjoy your new car and thank you once again for choosing Volvo Cars Preston. Regards, Tony Kiss, Head of Business.
Réponse de Sytner Group - Volvo Cars Preston
Good morning Stuart. Thank you for your kind words. It’s always our aim to provide an effortless and enjoyable experience for everyone who visits us. Your feedback truly means a lot and encourages our entire team to continue delivering the best possible service. Should you need any further assistance in the future, please don’t hesitate to get in touch. We look forward to welcoming you back to Volvo Cars Preston. Regards, Tony Kiss, Head of Business.
Fast friendly efficient couldn’t ask…
Fast friendly efficient couldn’t ask for anything better really good experience from start to finish
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good afternoon Christopher. Thank you for your five-star review. We’re delighted to hear that your experience with Volvo Cars Preston was fast, friendly, and efficient from start to finish. It means a great deal to our team to know that we could provide such a positive experience. Your kind words are truly appreciated, and we look forward to welcoming you back in the future. Regards, Tony Kiss, Head of Business.
Service was easy and efficient
Service was easy and efficient, even with extra work needed was completed on time and good value. Information from the staff was excellent. Highly recommended.
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good afternoon Victoria. Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service easy, efficient, and good value, especially with the additional work completed on time. Your recommendation means a great deal to us, and we look forward to welcoming you back to Volvo Cars Preston in the future. Regards, Tony Kiss, Head of Business.
Efficient quick service
Efficient quick service . However the valet was very superficial
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Peter. Thank you for your positive comments regarding our efficient and quick service. We are pleased to hear that this aspect met your expectations. However, we are sorry to learn that you found the valet service to be superficial. Your feedback is important to us, and we take it seriously as we strive to maintain high standards across all our services. We appreciate you taking the time to share your experience and hope to have the opportunity to provide a more thorough service in the future. Regards, Tony Kiss, Head of Business.
Professional, reliable & responsive
Great car & Raheem Arshad was professional, reliable & responsive to our needs throughout the purchase process
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Dave. Thank you for your kind words and taking the time to share your experience. We are delighted to hear that you are pleased with your new car and that Raheem provided professional, reliable, and responsive service throughout your purchase. It’s always our aim to meet the needs of our customers fully, and your feedback is greatly appreciated. Regards, Tony Kiss, Head of Business.
All the staff were polite and helpful
All the staff were polite and helpful. The waiting area is light,airy and relaxing.
28 août 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good morning Martin. Thank you for your kind words. We’re delighted to hear such positive feedback from your recent visit and we look forward to welcoming you back in the future. Regards, Tony Kiss, Head of Business.
Battery change
We arrived early.but we were promptly attended to, staff were very pleasant,professional and efficient, waiting time was comfortable and facilities were excellent,thank you.[motability vehicle]
17 août 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Good afternoon Graham. Thank you for your kind words and for taking the time to share your experience at Volvo Cars Preston. We are delighted to hear that our team provided a pleasant, professional, and efficient service and that our facilities met your expectations. We truly appreciate your positive feedback and look forward to welcoming you again in the future. Regards, Tony Kiss, Head of Business.
We were made to feel very welcome
We were made to feel very welcome, Lindon Rimmer was very helpful and very patient explaining everything in the car and adding our phones he made the process very easy for two clueless tech pensioners.🤣
17 août 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Preston
Thank you for your lovely review, Barbara. We are delighted to hear that Lindon made you feel so welcome and provided clear explanations throughout your visit. Helping you get comfortable with the technology in your new car is exactly what we aim for, and it’s wonderful to know the process was easy and enjoyable for you both. Your kind words are truly appreciated, and we hope you continue to enjoy your Volvo for many miles to come! Regards, Tony Kiss, Head of Business.
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