Latest issue with my polestar not resolved. Feels like every time the car goes in to the garage for investigation work its the same outcome, tested and fine, but I drive the car away and exactly the s... Voir plus
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Lisez les avis des autres
The work that has been done on the car is excellent. The staff I spoke to were very helpful and always got back to me. The only criticism is that I was never able to contact the body shop at either Ch... Voir plus
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We recently purchased a new car from Volvo Cars Warrington and had a great experience with Steven Evans. We first visited in November while deciding between two models. Steven clearly explained the... Voir plus
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Alex was absolutely amazing, explained the whole process of buy our first Volvo from explaining all the paperwork, guiding us every step of the way. Then explaining all the technical aspects of the ca... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Winwick Road 37, WA2 7DH, Warrington, England, Royaume-Uni
- 01925247190
3,9
Bien
236 avis
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Latest issue with my polestar not…
Latest issue with my polestar not resolved. Feels like every time the car goes in to the garage for investigation work its the same outcome, tested and fine, but I drive the car away and exactly the same issues are there! Very frustrating!!
14 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Steven, We apologise for the ongoing frustration you are experiencing with your Polestar. It is disappointing to hear that despite investigations, the issues persist and have not been resolved to your satisfaction. We understand how inconvenient this must be and appreciate your patience throughout. Ensuring our customers feel supported and heard is very important to us, and we sincerely regret that your recent visits have not provided the outcome you expected.
Very impressed wth the service I…
Very impressed wth the service I received at Volvo dealership. Little bit of a delay but was made to feel relaxed, comfortable. Thank you.12
12 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Carol, Thank you very much for your kind words and for taking the time to share your experience with us. It’s wonderful to know our team made you feel valued and well looked after during your visit. Your feedback is truly appreciated, and we hope to continue providing you with excellent service in the future. Kind regards, Volvo Cars Warrington Team
Very disappointing experience at Sytner…
Very disappointing experience at Sytner Volvo Warrington. I was told my service would take considerably less time, but ended up waiting over five hours from 9:30am until 2:40pm. I had to chase staff twice for updates and was left confused about what was happening with my car and whether my concerns were being addressed.
I also raised a vibration issue when the car is accelerating and requested that it be investigated, including wheel balancing. Since the visit, I’ve sent two follow-up emails about my complaint and have still not received a substantive response.
The long wait was frustrating enough - I'm self-employed so this has a huge impact on me - but the poor communication, feeling fobbed off by staff, and lack of follow-up afterwards have made this a particularly disappointing experience.
22 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Mr Morris, we sincerely apologise for the lengthy wait and poor communication you experienced during your visit to Sytner Volvo Warrington. We understand how frustrating this must have been. It is disappointing to hear that your concerns about the vibration issue and wheel balancing were not adequately addressed, and that your follow-up emails remain unanswered. Your feedback is important to us, and we regret that we fell short of your expectations on this occasion.
Incompetent technicians and poor customer service
Our family have had multiple Volvos bought and serviced at this dealership. I recently took my XC60 in to have a genuine tow bar fitted. The car was left with them and I was called at the end of the day to say it had been installed but that they weren’t quite happy with it. When I arrived the retractable tow bar was sticking out through a roughly sawn hole in the back bumper, it would not retract as the underside had been cut out incorrectly which had evidently not been checked. In addition the bumper was scratched, where it had evidently been dragged along the floor whilst it was off the car. I was told that my car would be collected and the bumper would be replaced and any paint/body work rectified the next week and the installation checked as it had been fitted by an inexperienced technician. I received no further communication until I chased it, I was told bumpers were stuck in Sweden in back order. Seven weeks later after me chasing and checking with another her dealer who stated there were plenty of bumpers available in Volvo stock collected the car and returned it the same day…. They had not replaced the bumper, only the lower section despite assurances and my bumper remains scratched and they have not had the decency to respond to me since. It’s a lovely show room and I have always had good service previously but customer care and care for your vehicle is seriously lacking.
13 août 2026
Avis spontané
Booking the car in was seamless
Booking the car in was seamless, girls were very attentive and courteous during booking in and collection.
Safety check is reassuring to know if anything needed attention
9 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Alex, Thank you very much for your kind words. It’s great to know you found the safety check reassuring, as your peace of mind is very important to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Volvo Cars Warrington in the future. Kind regards, Volvo Cars Warrington Team
Réponse de Sytner Group - Volvo Cars Warrington
Dear Hannah, Thank you very much for your kind words. Our team takes pride in ensuring every customer feels valued and comfortable from the moment they arrive and your positive feedback truly means a lot to us. Should you require any assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back soon. Best wishes, Volvo Cars Warrington Team
Sytner Group, poor customer values.
Sytner Group have a monopoly in the northwest, so if your fault or experience is a poor one then there is little incentive for them to improve. I’ve given Volvo far too much loyalty and regret returning after a brief hiatus. I’ll be reconsidering my options moving forward as the principal interface with the customer is via Sytner and sadly our experiences have been less than satisfactory.
7 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Mr Hancox, Thank you for sharing your feedback. We are truly sorry to hear that your recent experience with Volvo Cars Warrington and Sytner Group has been less than satisfactory. We appreciate your loyalty and understand your frustration regarding the level of service received. Your comments are important, and we hope that any future interactions with Volvo meet the high standards we strive to maintain. Thank you once again for your honest review. Kind regards, Volvo Cars Warrington
Volvo XC40 Petrol at Warrington
Volvo XC40 Petrol at Warrington. Ashley was patient and explained all the details we wanted to know.
Thank you.
6 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Peter, Thank you very much for your kind words and positive review. We’re delighted to hear that Ashley was able to provide you with all the details you wanted throughout your visit. It’s always our aim to ensure each customer feels fully informed and comfortable with their decision. Your feedback is greatly appreciated, and we hope you continue to enjoy your Volvo XC40. Please do not hesitate to get in touch if you need any further assistance. Best wishes, Volvo Cars Warrington Team
Dropped car off at 10 was given a…
Dropped car off at 10 was given a courtesy car was kept up to date about my car through out the day phone call to say my car would be ready in 20 minutes made my way back up and collected my car all nice and clean it had been cleaned inside and outside definitely recommend Volvo 100% staff all very friendly and professional
1 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Paula, Thank you ever so much for your fantastic 5-star review. Your recommendation means a great deal to us. We truly appreciate your kind words and look forward to welcoming you back to Volvo Cars Warrington in the future. Best wishes, Volvo Cars Warrington Team
The staff was very helpful and I will…
The staff was very helpful and I will be returning there for my services
3 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Peter, Thank you very much for your kind words and positive feedback. It is always our aim to provide excellent service and ensure our customers feel valued and well cared for. We very much look forward to welcoming you back for your future services. Your continued trust and support mean a great deal to us. Best regards, Volvo Cars Warrington Team
Excellent work
The work that has been done on the car is excellent. The staff I spoke to were very helpful and always got back to me. The only criticism is that I was never able to contact the body shop at either Chester or Warrington. They never answered the phone. I tried other departments and they just said keep trying. I realise they are busy but it was really frustrating. Overall the experience was very good.
1 octobre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Mrs Brittleton, Thank you for your kind words. We are pleased to hear your overall experience was very good. However, we do apologise for the frustration caused by the difficulty in contacting the body shop. Your feedback is valuable to us, and we are grateful you took the time to share your thoughts. Kind regards, Volvo Cars Warrington
Friendly staff and very helpful when…
Friendly staff and very helpful when collecting after service
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Andy, thank you ever so much for your kind words. We are delighted to hear that our team were friendly and helpful when you collected your car after its service. It’s always our aim to provide a positive experience for our customers, and feedback like yours really does mean a lot to us. Should you require any further assistance in the future, please don’t hesitate to get in touch. We look forward to welcoming you back to Volvo Cars Warrington. Kind regards.
Réponse de Sytner Group - Volvo Cars Warrington
Thank you ever so much for your kind words. We’re delighted to hear that you had a fantastic experience with our team at Volvo Cars Warrington. Our staff always strive to provide the best possible service, and it’s wonderful to know this made a positive impression. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future. Thanks once again for taking the time to share your experience.
Réponse de Sytner Group - Volvo Cars Warrington
Dear Angela, Thank you ever so much for your kind words. Our team takes great pride in delivering excellent service, and it is wonderful to know that this was reflected during your visit. Your feedback truly means a lot to us and encourages us to maintain high standards. We look forward to welcoming you back in the future. Best wishes, Volvo Cars Warrington Team
Well organised prompt service carried…
Well organised prompt service carried out with ther minimum of fuss
24 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Thank you, Paul, for your kind words and for taking the time to share your experience. Providing a straightforward and efficient experience for our customers is something we take great pride in. Your positive feedback is truly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back to Volvo Cars Warrington in the future.
First class customer service
Having been badly let down by a local garage, I called Sytner Warrington to see if they could help. Within 7 days of contacting them the part was in stock and my car was back on the road, Communication was excellent - they called me when they said they would; left me a voicemail over the weekend to confirm that everything was in hand. All staff were pleasant, helpful and professional - I would have no hesitation in recommending anybody to use them.
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Carole, Thank you ever so much for your kind words and positive feedback. We are delighted to hear that our team at Sytner Warrington were able to assist you promptly and keep you well informed throughout the process. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to being of service again in the future. Kind regards, Volvo Cars Warrington
The service the car received was fine
The service the car received was fine, but the service I received was very poor. This was the cars second service and the customer service left much to be desired yet again as points I made at the first service have been totally ignored and the same customer treatment still exists. It’s a shame for the technicians as they do a good job but the service reception is not customer focused.
21 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Dear Norman, thank you for taking the time to share your feedback. We sincerely apologise that the customer service you received did not meet your expectations, especially after your first visit. Your comments regarding the reception team have been noted, and I would appreciate you contacting our After Sales Manager, Ian Lockwood at ianlockwood@sytner.co.uk so we can better understand your concerns.
Réponse de Sytner Group - Volvo Cars Warrington
Dear Mahmed, Thank you ever so much for your kind words and for taking the time to share your experience. It is always our aim to provide a welcoming and professional environment for all our customers. Your feedback truly brightens our day and encourages us to maintain the highest standards. We very much look forward to welcoming you back to Volvo Cars Warrington in the future. Kind regards, Volvo Cars Warrington Team
I've been using volvo warrington for…
I've been using volvo warrington for many years all the people there are very helpful and polite nothing is to much trouble for them the servicing and repairs have always been excellent and never had to go back with something not done right they have my full respect
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Volvo Cars Warrington
Thank you so much, Alan, for your kind and thoughtful review. We are delighted to hear that our team at Volvo Cars Warrington has consistently provided helpful and polite service over the years. Your continued support and respect mean a great deal to everyone here. We look forward to welcoming you back whenever you need us.
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