Only went in to get a key programmed, but they added a free car health and body check.From the receptionist Nicky to Donna, who was so nice we bought a service plan, and all the other very nice people... Voir plus
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Lisez les avis des autres
Excellent personal service showing patience and listening to what was important to me. The grand reveal when I picked up my car was the cherry on the cake thank you
The service we received from Audi was very good; however, after having a service, four new tyres fitted and an MOT carried out, we certainly didn’t expect to be hearing warning alarms just 10 minut... Voir plus
I Bought My Audi A5 at Wakefield Audi I was treated by Charlotte who help me get through all the important information I needed to do the paperwork and understand the vehicle before I drove off. After... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Calder Park,Peel Avenue, WF2 7UA, Wakefield, Royaume-Uni
- 01924 241400
4,6
Excellent
768 avis
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Disappointed.
This is the first time I have used Wakefield Audi and to be honest I feel a bit disappointed. The first thing when I was told the car was finished I went out to it to find a warning light on that I had never seen before. I went back into the reception to tell them they did'nt seem too concerned. They took it back into the workshop and I was told they had charged the battery. Then I drove off to find the stop/start working like never before. It must of stopped 6 times on over run before I left the trading estate, it has never driven like that before. I don't know if they did some kind of software upgrade while they serviced it. This has been highlighted on a recent trip to Scotland, its a totally different car.
I have'nt spoken to them about because its so difficult to get them on the phone all you end up doing is speaking to a call centre and if I book it with them I would have to pay a diagnostic fee for them to look at something I think they caused.
18 novembre 2025
Réponse de Sytner Group - Wakefield Audi
Dear Mr Chadwick, we apologise for the disappointment you have experienced following your recent visit. It is certainly not the standard of service we aim to provide. We appreciate your feedback regarding the warning light and the changes you have noticed with your vehicle. We would like to invite you to contact our Head of Business, Jordan Stancer, at jordanstancer@sytner.co.uk, who will be happy to discuss your concerns further and assist you directly. Kind regards, Wakefield Audi
As always, I'm treated like royalty
As always, I am treated like royalty at Audi Wakefield. The staff are so friendly, helpful and attentive. They can't do enough! Nothing is to much trouble. I attended a few Audi dealerships and Wakefield are the best my far.
28 novembre 2025
Avis spontané
Very efficient service
Very efficient service, checked my car in on line, met at the garage by Laura. Completed all paperwork, very straightforward. Shown to my courtesy car.
Received a call next afternoon from Laura to say my car was ready for collection. Very nice job, I’m very pleased.
24 novembre 2025
Avis spontané
Audi Wakefield
I recently purchased my car from Audi Wakefield. Thank you to Will Handley who helped us to locate the right car and made this entire experience pleasant. He was friendly and allowed us to browse the courtyard at our own pace.
21 août 2025
Avis spontané
Great and seamless car-buying experience
Great and seamless car-buying experience from start to finish.
Louis was exceptional in his communication from the moment I made an enquiry about the car, to when I eventually went to view the car, finalised the sale with Thomas and drove away the car same day.
No pressure, just great service. I drove away thrilled with my new car. Highly recommend Audi Wakefield!
Thanks to Louis for the excellent communication and sale pitch, Thomas, and Chris.
11 novembre 2025
Avis spontané
Tom was fantastic
We recently purchased an approved car from Wakefield Audi. Tom was fantastic from start to finish, and a pleasure to deal with. The entire team were friendly which made the transaction easy and simple. Would definitely recommend
7 novembre 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you very much for your kind words, Josh. We’re delighted to hear that Tom and the team made your experience with Wakefield Audi enjoyable and straightforward. It’s always our aim to provide friendly and professional service, so it’s wonderful to know this was reflected during your purchase. Your recommendation means a great deal to us. We hope you continue to enjoy your approved car and look forward to welcoming you back in the future. Thanks again for choosing Wakefield Audi.
Recently purchased a car through…
Recently purchased a car through Sytner, Jamie & Dale were excellent throughout, very helpful and friendly nothing was to much trouble. The lady who was working on reception was also very attentive nothing was to much trouble. Would highly recommend them all and would definitely purchase a car through them again
1 novembre 2025
Réponse de Sytner Group - Wakefield Audi
Dear Mr Davies, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jamie, Dale, and our reception team provided you with such attentive and friendly service. It’s wonderful to know that nothing was too much trouble and that you felt well supported throughout your purchase. Your recommendation means a great deal to us, and we look forward to welcoming you back to Wakefield Audi in the future. Best wishes, The Wakefield Audi Team
great service
Tom was very helpful and patient, would definitely buy a car from him again.
30 octobre 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Maddie, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that Tom was helpful and patient throughout your experience. It’s wonderful to know that you would consider purchasing a car from him again. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Wakefield Audi in the future. Best wishes, The Wakefield Audi Team
Réponse de Sytner Group - Wakefield Audi
Thank you very much for your kind words, Mark. We’re delighted to hear that Thomas provided a patient and enjoyable experience during your visit. At Wakefield Audi, we always strive to create a relaxed and pressure-free environment for our customers, so it’s wonderful to know this was reflected in your experience. Your feedback is greatly appreciated, and we hope to have the pleasure of assisting you again in the future. Thank you once again for choosing Wakefield Audi.
Drove my car into the service area
Drove my car into the service area, a member of service staff then confirmed the service work to be done. After a cup of coffee and reading a couple of chapters of my book the service sheet was explained to me and the car was all ready, cleaned and valeted.
The audio clip was also helpfull
25 octobre 2025
First class service as always
First class service as always. Any hiccups in getting the car we wanted was swiftly sorted out by Charlotte Roberts, who ensured total satisfaction with the deal and was a pleasure to do business with. Would highly recommend
10 octobre 2025
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review, Denise. We are delighted to hear that you had a first-class experience at Wakefield Audi. Our team, led by Charlotte Roberts, is dedicated to ensuring our customers' total satisfaction. We are pleased to hear that any hiccups were swiftly resolved and that you were able to find the perfect car. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
Perfection from Start to Finish!!
Perfection from Start to Finish!!
This is the 2nd car I have purchased from Sytner Select Wakefield. I can say with genuine happiness that all the staff are amazing, Kas and Will guided me through test drive, answered all my Questions and more besides. Just clear, straightforward and a real pleasure to buy from. Was truly fantastic, I had a budget in mind, along with Part Ex, and a very strict shopping list of must haves for my Better half. We found a car that matched all parameters and more. Then it came to the figures side of things, Will made it easy and simple, and we were very close to my budget. All in all they are fantastic, Special mention to Will the sales manager, just bounced off him and it didn't feel like I was spending almost 20k. Just a real Treat !
Kas, you are very special to me too, you didn't pressure anything, and made sure I had all my desires and questions dealt with, Absolute top guy, and always asked if I needed to know more, Just unreal dedication to perfection. I appreciate your time and all you did for me. I'll be back to see you for my next car.
Thanks to you all
Kindest Regards
Pete E
13 octobre 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Pete, Thank you for taking the time to leave such a glowing review for Wakefield Audi. We are delighted to hear that your experience with us was nothing short of perfection from start to finish. Our team takes great pride in providing exceptional service and it is wonderful to hear that Kas and Will were able to guide you through the process with ease and answer all of your questions. We are honoured to have earned your trust and we look forward to welcoming you back for your next car. Best regards, Wakefield Audi Team
Réponse de Sytner Group - Wakefield Audi
Thank you for your kind words, Peter. We are delighted to hear that you had an excellent experience at Wakefield Audi. Our team takes great pride in providing top-notch service to our customers, and we are glad to hear that you found them to be nice. We always strive to go above and beyond to ensure our customers are satisfied. Thank you for choosing Wakefield Audi, and we hope to see you again in the future.
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review, Mrs Wood. We are delighted to hear that you received top-notch customer service from our friendly staff at Wakefield Audi. Our team takes great pride in providing a warm and welcoming atmosphere for all our customers. We are committed to delivering the highest level of service and it is wonderful to know that we have met your expectations. We appreciate your support and look forward to welcoming you back for your future automotive needs. Thank you for choosing Wakefield Audi.
Audi used car purchase from Louis
We recently bought our car from Louis.
We live 4 hours away but this was the car we had hoped to buy.
Louis was very helpful in our long distance negotiations and information. Initially he sent us a super video, he showed us everything we needed to know about the car and we were very impressed.
When we came to meet the team they were all very helpful and friendly and made purchasing the car smooth and easy.
We were very impressed with all the team and would definitely go back again when we are looking for a replacement.
We would highly recommend Audi Wakefield and look forward to seeing them all next time.
5 octobre 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review, Ange. We are delighted to hear that you had a positive experience with our team at Wakefield Audi. It is our goal to provide exceptional service to all of our customers, regardless of distance. We are pleased that Louis was able to assist you with your long distance negotiations and provide you with all the necessary information about the car. Our team takes pride in being helpful and friendly, and we are honoured that you would recommend us to others. We look forward to welcoming you back in the future.
We always deal with Darrian in service…
We always deal with Darrian in service at Audi Wakefield and her customer service is always outstanding. She really does go above and beyond to make sure the process is smooth running and efficient. I would highly recommend Darrian and she is by far the best out of all the car garages we have ever been to.
4 août 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review of Wakefield Audi and our exceptional service representative, Darrian. We are delighted to hear that she consistently goes above and beyond to ensure a smooth and efficient process for our customers. We take great pride in providing outstanding customer service and it is an honour to be recognised as the best among all the car garages you have visited. We will be sure to pass on your kind words to Darrian. Thank you for choosing Wakefield Audi.
Réponse de Sytner Group - Wakefield Audi
Thank you for your kind words, Mr Tobin. We are delighted to hear that you had a great experience at Wakefield Audi. Our team takes great pride in providing exceptional service to our customers. We are glad that our efforts have been recognised and appreciated. We strive to maintain the highest standards of professionalism and customer satisfaction. It is an honour to have earned your trust and we look forward to welcoming you back for all your future automotive needs. Thank you for choosing Wakefield Audi.
Great service
I brought my girlfriend’s A3 in to Audi as we purchased it from Arnold Clark and haven’t been able to get the app working. Darian sorted this very promptly and it is now working. Great service.
17 septembre 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for taking the time to leave us a 5-star review for your recent visit to Wakefield Audi. We are delighted to hear that Darian was able to promptly resolve the issue with the app for your girlfriend's A3. Our team takes great pride in providing excellent service to our customers and we are glad to hear that we were able to assist you. We appreciate your support and look forward to welcoming you back to our dealership in the future. Best regards, Wakefield Audi Team
Amazing experience
The people who I have dealt with were down to earth and very helpful.
Highly recommend Wakefield Audi to anyone. The members of staff that I was lucky to deal with were amazing.
Massive thank you to Darrian, Nicola, Joel, Jamie and James.
30 septembre 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing 5-star review, Mr. Green! We are delighted to hear that our team at Wakefield Audi provided you with exceptional service. Our staff takes great pride in being down to earth and helpful, and we are thrilled that you had a positive experience with Darrian, Nicola, Joel, Jamie, and James. We appreciate your recommendation and look forward to welcoming you back to our dealership in the future. Thank you for choosing Wakefield Audi.
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