EE Avis 

I’ve been a re customer as far back to when it was called ‘one to one’. My phone needs repaired (screen problems) under a year so should be warranty. A small nick on phone frame means warranty invalid… years of loyalty means nothing to this company.

Absolutely terrible. Their broadband deals are designed to rip you off in the final year - having to fork out £41/mnth for 150Mbps. Looking forward to NEVER having anything to do with EE ever again! Good riddance.

I had my phone stolen in the summer and got told by ee they would help me with another?utter lies then i find i owe a lot of money as i asked my acct close so i can pay them back but no didnt close now i owe loads as it mounted up and cant pay as it wants it all?? I got told i can pay what i can each month but again lies i cant pay nothing as it keeps sayin pay in full.this ee is the worst company i had so dont beleive what they say as it lies and they make your credit files look bad and wont take my payments total joke ee is.

Absolutely DO NOT GO WITH THEM. Two sales man came to our door and said full fibre would be available in our road and we could switch over to EE (they pay the switch fee) and it would be lower payments monthly. Absolute lies. We’ve switched back to Virgin as soon as we found out full fibre was never coming to our area and the top speed we could get with EE (broadband only) was 60 and with Virgin we had 250. We have been massively missold and they now won’t pay the over £300 cancellation fee or the two months they charged us even though we never used their service. DO NOT USE. Terrible customer service too.

I’ve been a loyal customer of EE since the days of T-Mobile. I run 3 phones and have paid a premium for my services for many years. During the Black Friday sales Voxi were offering a great SIM only deal, perfect for teenagers. I contacted EE to obtain relevant PAC codes but was persuaded to wait until 2 of the 3 contracts came to an end. I have had several calls today with EE today to discover they cannot get anywhere close to the deal I discussed previously. Call backs promises were not kept and I shall be pursuing further to gain access to the recording of the conversation held earlier in December. The moral of the story is- Don’t trust ‘Britain’s most trusted Network’

Having been with no other mobile provider since mid 1990's (Orange then EE) I was extremely disappointed with recent customer service provided after renewal of my contract.
Instead of a Galaxy S25 Ultra I received a 'Dummy' S23 (confirmed by staff at an EE store).
I was promised contact from fraud department within 3 working days to discuss.
No contact after one week so called EE and after going through whole story for 4th time told I'd be sent a bag to return 'dummy' handset so warehouse could carry out examination, same warehouse that had packed 'dummy' phone.
So, extremely poor service, no apology, no explanation or customer understanding.
Shall be leaving EE

Worst customer service in world
Absolutely dreadful

I would give 0 if I could. Woke up to £300 taken from my account, now have to go through Ombudsman to try and resolve as apparently I agreed to cancel one of my contracts early, like people haven’t got enough going on. I’ve been a loyal customer for years and years why would I just end a contract like I can afford to pay out right! And to top it off the signal is absolutely rubbish !!!

EE mobile will only allow you to change address on your account by speaking to them in person on the phone and they make it very difficult! Are we still in the 1980s?

Having to give 1 star to EE is one too many. EE for the last 5 months hasn't provided any mobile service in my area but continued to charge me the full price monthly. I finally left EE today, the best feeling for the last 5 months, to be able to use my mobile phone wherever I go. My experience rate with EE is 0 ( zero) in everything. This is how good I rate them. If you are thinking in moving to EE, RUN AWAY AS FAST AS YOU CAN!!

I tried to get a PAC via text to avoid customer service. Auto text advised as I was on a multi contract it couldn't do this and I need to go to Myee online. Did this but continually got "this page isn't working" meaning, hey ho I have to call customer service, after 35 minute wait I got through. 12 months ago, I purchased a new Honor phone for my wife and EE threw in a free Honor tablet, didn't need it but accepted as it was FREE. Several months later I realised that EE were charging me £22.00 a month for said free tablet. Trying to get some sense out of their shop staff was nigh on impossible but eventually managed to speak to a "guide" on the phione, who recognised the problem and I got a refund, with no interest offered on EE having my money for 9 months. I have now ditched EE for Lebara, massively cheaper and when the remaining part of the contract, for my wifes Honor phone is up, I will do the same for hers.

EE has one of the most difficult cancellation processes among mobile operators. The only way to cancel a SIM plan is by calling 150, which typically involves a waiting time of 30–40 minutes.

Although EE promotes its app, website, and text support as convenient service channels, none of these options actually allow you to cancel your plan — they all redirect you to call 150, making the process unnecessarily time-consuming and frustrating.

It’s unclear why EE does not provide an online, email, chat, or direct cancellation option, which would greatly improve the customer experience.

EE used to provide a very efficient and affordable service but within the last couple of years they have become very expensive. We moved over to their broadband from Sky which has proved to be a big mistake. Promised a lot but not delivered.Not impressed at all with it compared to the Sky package and its expensive. Overall its seems they charge you for every additional service they offer. NOT happy with it at all and we will complete a buy out of the contract soon. EE used to offer a very competitive and cost effective service but have now dropped off BIG TIME. Time to leave!!!

Have 3 unlimited sims for the family, they all moan it’s rubbish service in our area Northampton looking to leave asap when found the best alternative after research, wish I had researched better!!!

My experience with EE was horrible. I went with my friend in early September to get a 4G device for our flat and after we connected it in our flat it stopped being functionable after just a few days. We were very disappointed and called to cancel our account with EE and told on the phone that we wouldn't get charged for the first month. We ended up getting charged and when we called to ask for refund they said they would refund us in late October. We then didnt get refunded and spent a lot of time on the phone with many incompetent employees that all failed to access our account on the phone and would not help us understand what was the issue with the refund and why we hadn’t gotten the 40 pounds yet!!
Overall the experience was horrible and I would not recommend.

Returning a Smart 5G Hub was an absolute nightmare. Once I received it I found it didn't suit the purpose intended which is fine. I called about returning it which should be easy. 1 month and a half and 7 phone calls i finally received an tiny envelope for a box to return, so I just taped the envelope to the box. it then took another month and a half and 5 phone calls to receive a refund. in all this time I kept receiving letters saying I was missing payments and that my account will be cancelled. I filed a complaint on the phone and still never got a callback withing 72 hours which I was promised. Every phone call felt ignored after I spoke to them, Highly recommend to steer clear of using EE in the future.

Ee have to be the worst provider I have used started contract 06/25. They are greedy and unreliable, the connection is awful and so is the app

I’ve had a terrible experience with EE mobile broadband. Constant dropouts, incorrect billing showing £1,200 owed, and repeated suspensions caused by EE’s own mistakes. I was mis-sold two SIMs I didn’t need and spent days on the phone trying to fix problems EE created. Even staff in-store admitted I shouldn’t have been sold that setup. I rely on Wi-Fi for work and this whole experience has been stressful and disruptive. I’ve cancelled within my cooling-off period and switched to Sky — never again.

EE provider are rubbish. They are not able to manage EE/Broadband together . My concerns opened since June 2024 and after 15 months still unresolved.
Made at least 20+ complaints but officers in the EE has no clue how to resolve the complaints.

One star is one too many. Broadband keeps dropping out hopeless to do any thing on the internet.
Thank goodness for Talk Talk.