EE Avis 

Online chat service totally inadequate and completely confusing. What does it take to talk to a human these days. A simple request to try and activate a free add on following non operational links and endless security going around in complete circles. No help from the local EE shop either.

No customer service.

Called every day for the last 4 days, Every day I do the stupid verification text thing, every day they promise a call back. Still no call back.

There is no way to contact them. By this point EE is pretty much just a scam - twice the price of other networks and literlly couldn't care less about existing customers.

I was in Spain using the data roaming for 7 days, when it had finished I needed to top it up. They when I had several attempts to top up via texting to 150 they replied they could not process my request, so I tried it through the app which said it was down due to maintenance, I tried to call them also live chat with no answer.

I have been trying to get to the bottom of this issue i explained the last week i got a new sim card and put five pounds on it as i need credit on my phone i am stuck in a wheelchair because I only have one leg no hands iam very disabled I have to use my mouth to push the numbers and letters out it's one of them special pens wot works on touchscreens all i was asking can they tell me what happened with my credit they passed me around and around i was on the phone for a long time as I new this because of blood was coming out of it so my pen full of blood my phone full of blood people may think well wep it over yes its easy to do that in my case it's very hard with no hands in a wheelchair it just feels like they was having a laugh at my expense it has made me so upset so can anyone help me to get ee to help to fix the problem with my credit to see were it has gone now my phone is playing up that is the blood from my mouth over the phone screen and battery so upset with the way ee have treated me my name is Paul and my number is 07508512491 please

I've been with EE for over a decade, expecting loyalty to be rewarded. Yet, I've consistently found their rates to be a staggering 50% higher than other providers. The discrepancies between quotes from their stores, website, and customer service are not just confusing but also concerning. It's disappointing that, instead of addressing these issues, I was bluntly advised to switch providers if I wasn't content. EE needs to seriously re-evaluate their approach to long-standing customers. Constructive feedback should be welcomed, not brushed off.

Extremely difficult to cancel contract - I cancelled my Direct Debit instead as both my requests to cancel my contract were ignored. Raised a complaint but they insist they I have to pay another month because of a 30 notice period that was not mentioned.

Be warning EE customer. If you complain to the CEO EE cut you off without warning. They do not give you a chance to send back your phone or transfer your number.
They certainly don't care about their reviews, which are appalling.

Hopeless. Why is it one star minimum instead of zero.
I wanted to upgrade. Goodbye EE.

Gave me option to upgrade on app but advisor said no you can't . Made me out to be a liar. Can only upgrade if contract is higher price . Doesn't say that and funny how come it took the order. Filled in return/ cancel form today cos I have received a confirmation for an order that is higher price to plan I ordered and completely different price to what advisor said I had picked. It has eu roaming add on and another add on for over £10 which I didn't choose. I have message from them saying they needed more information regarding order and nothing was processed. Honestly this company is a farce. Nobody knows what they are doing. Now I'm back on the phone to them again to sort this out .
I will not be upgrading anything in October. Take my business elsewhere. Shambles

How can a phone company have a system that drops calls so often when phoning them wanting help . I’ve just tried 5 times only to be disconnected every time, sometimes after being on the phone for several minutes. Moved from Plusnet whose customer service was great …

They have now abandoned any route to talk to a human. They used to be really good maybe only a year ago. Also their app is now the least performant app that I have on my phone. My kids rely on me to gift them data once a month and it has become a real trial that now takes hours when it used to take seconds.

I had a contract expiring on "d August with two options ,
I contacted EE to arrange a new Contract .
after going through confirmation as to I was ,we agreed on a term and tariff ,
However on reading the Contract today one day after agreement I find I have been OVERCHARGED by 110% and the contract date was incorrect .I tried tonight to amend this ,but was refused ,as I was unable to verify myself as the customer ,and the line manager refused to speak ....

Most days their WIFI cuts out with no warning and lasts for 10 minutes, the internet speed is very slow and can take up to an hour to download a few gb's.

We ask for a repetitive to come and take a look, they come fiddle with a few wires plug it in and out say it's all good and the problems still arise.

I suggest anyone looking for a "reliable" internet provider to look else where as they have terrible connection speed customer support and are only in it to squeeze your wallet dry.

!!DO NOT USE!!

I Have been a EE customer for 15years at least there customer services team is diabolical they never call back as they promise. Stay away.

Have been persuaded to transfer my mobile from Plusnet. SIM has arrived and I was told it would take up to a day to transfer my number to my new SIM. Four days later and nothing has happened. Have tried to call EE customer service but after waiting 30 minutes listening to music, the phone was cut off.
Shambles!

Please do not go with this company. Im an old person with dementia and serious mental health issues. I was not able to swap over as I was told. So I have never used the sim card. I was sent a bill the first month for around £7 I rang them up to say I was not using this sim and did not want to carry on. I was asked security questions like how much has gone out of my account and how much do i pay. I said I don't think any money has gone out and i was supposed to pay around £7. I was told i did not answer the questions right and could not carry on with the cancelation. (the question was impossible to answer, as nothing has gone out of my account) I live in a small village with no bus transport. I was told to go to a town where there is an EE shop. I told them I could not do this. I checked with my bank and no money has gone out,so I was right , and I have not set up a DD.Me and my carer have phoned up many times to be told it's fine dont worry. However i have received a bill today for £197.48 saying you have stopped your service. Its left me feeling very low.

Once again use have cut my disabled 15 year old sons phone off because am 2 days late paying his bill,what a disgraceful company you are, people do not go with ee they are raking money in but treat customers like mud

EE BT and Trust Pilot you are bed fellows as you take down the honest truthful reviews Bad bad bad Ombudsman informed as they should be.

customer service is unworkable unable to answer questions avoid ee at all cost s

Terrible experience.
I booked sim card and I haven't started to use it(not even putting in the phone) yet and I asked whether I can start to use it from first day of next Month.
I was told, no I cannot and I need to pay from the day I ordered( it even took 3-5 days to get the postal. Then funning enough, as it's in 14 days cooling off, I can return it without any charge. It's wasting time and their resources, I just didn't get why they cannot be flexible to just move the billing date and have a happy customer. bye EE.