Target Avis 

I WAS previously extremely happy with Target online but a true show of poor customer service and misleading statements became very apparent at Christmas time... this is my experience:-

Target SPECIFICALLY advertised to consumers to order online before the 15th December cut off, to ensure orders would arrive before Christmas Day (many of my attempted orders for my children's intended presents were being refunded in the month leading up to Christmas as stores had massive stock and supply issues and quite understandably so), but I put my last order through; having first confirmed it was all in stock and instead of going to their competitor, but after only receiving part of my order, the rest didn't arrive until later in January. My follow up emails would receive standardized responses, being that "it's on the way" and "it's expected to arrive within the next few days" (which, was then actually weeks later), and then absolutely no reply whatsoever from Couriers Please when attempted to contact them directly until after the fact. I finally received a very late reply (was stated to be within 2 working days) advising "it's been delivered". Well thank you for stating the obvious! THAT'S MASSIVELY MISADVERTISING TARGET and you've contravened the Trades Practices Act 1974. Sneaky way to take customers money and boost your December figures indeed... if you cannot / did not deliver on that arrangement you entered into then you should have immediately refunded me (instead of money grabbing and having my children's Christmas presents arrive late) and I would have most happily shopped elsewhere, with your competitor!

No wonder Target is going down the gurgler. I ordered online and they cancelled my order because it was a fraudulent transaction considering I just used the same cc to pay for coffee the same day. I decided to call up Perth Target and after asking if the stock is available, whoever answered decided to hang up. Don't waste your money or time with Target.

Very bad and racial behavior from service lady BRon from target buranda, qld .

Target could not care less for their customers. They do not return phone calls or investigate the issues with delivery. They refund you without permission & be done with you. Unprofessional Uncaring DO NOT SHOP ONLINE!!!!

Do not order from target online!! More often then not you will pay for it, wait 3 days for a shipping update, and then they will tell you sorry your item is not in stock! Then you will have to wait fir a refund. Happened to me buying school shoes this year, now 4 business days out from school starting I’ve got to hunt down new shoes!

I bought on last year December until today the parcel still did not arrive. the courier is CourierPlease. Target please stop working with CourierPlease in Australia. They are the worst delivery company.

Target dont buy on line its a 2 dollar shop now
No customer service
Bought a netendo switch on line
Few day ago for my kids not delvered
When i called up said to me its with cant trace
Having delvery problems from bull creek in wa to lynwood 6147
What hocus pocus and just disconnects chat very poor and bad service still not delvered been days

Ordered my son a quad for Xmas 8 weeks ago, they took the money but still no quad, had no confirmation or emails

Still hasn't arrived!
Well considering we haven't received the units yet and the courier can't provide a ETA, its one star for me. The unit is coming from SA and is at least a week late, yet online showed units in Albany and other stores in WA. Target online can't give more than a 3 to 5 day turn around until item is purchased so that isn't a good indication. Very disappointed Target!

I visited this store for a specific purchase using my Fly Buys Dollars and left without the purchase and disappointment with the “Service” provided. I had entered my FlyBuy redemption dollars via the app before the sale. Trying to negotiate the “Mixed Payment” was difficult and the young assistant did her best to help me. The sale was repeatedly declining so she asked another assistant for help. The second assistant was not prepared to help us at all to complete the sale. You have chosen to work on a public holiday. Please make the effort to assist customers who are visiting this store with their POS difficulties. I will not be shopping here again.

Wouldn’t even give them this one star. Absolute disgrace of a company and couldn’t run a brothel. Ordered my son a quad for his Christmas and got told held up due to covid even though quad was ordered months before Christmas. Tried for refund and chasing up item and had better conversation with my two year old. How a company can get away with disheartening so many people and kids is absolutely shocking. WOULD AVOID AT ALL COSTS.

Like many others, we are still waiting on Target to come good with an online order made in the first week of December with an estimated delivery date of December 10th. Target simply passed the buck pinning it on couriers please (who are probably the worst courier in the country) and have been next to no help just advising to contact Couiers Please who don't reply to their web form or pick up their phone.

Still haven’t received my order placed on 4th December. Their delivery partner Courier Please is absolute useless

Do not order from target online. Useless people not taking any responsibility if they useless delivery partners and not even refunding or pickup caused doe to failure at their end ona timely manner . Their online chat (person named Kiran) as well as customer service is pathetic .

If you want to ruin your holiday present and loose your money for weeks to these people ,please go ahead

Target online customer service is non-existent.
Ordered 2 items( both in stock) online for click and collect over 3 weeks ago. Absolutely no communication since then. Called customer service was on hold for an hour & then call disconnected - same thing happened yesterday. Online chat is also terrible -counts down from 40 to number 1 in the queue and then disconnects, have tried this 3 times and the same thing happens every time. How can Target take people's money and give no service at all?
Don't order anything from Target online.

waiting for my order, was supposed to be ready for collection by 11/12/20 & its 18/12/20 today and no update on their email, no one bothers to answer the phone - holding since last 60 minutes - no one cares to reply on facebook chat - what a waste of time.

Target - If you can't handle the order then don't take it - shut your online order system - bloody careless company.

Ordered online 6 weeks ago and still haven't received order!!!! They accepted my order and a month later got an email saying they were out of stock for an item I orederd 4 weeks prior! And what makes it worse that the customer service do not answer calls! Place you on hold for hours on end with no response! Emails telling me to contact their couriers who's number doesn't even work!! Never again will I order from Target!

The lack of responsibility taken by the Target online services is disgusting. They have misplaced an order they accepted over three weeks ago and are not taking ownership of the situation. Not to mention the 90 minute wait time only to be told "sorry it's the couriers fault" and that I can't even get a refund unless I receive the missing items. Just don't purchase from Target and definitely don't purchase online from Target.

I ordered a product by click and collect as it stated 'same day pick up'. My purchase was not ready until the following night, as I needed the product in the morning for a birthday gift, I rang customer service to cancel and refund as I had already got one in store. I was in the phone to customer service for 46 minutes. After the phone call, I didn't receive confirmation of refund or cancelled pick up so I had to go in store, wait 30 minutes to be told it's been cancelled but no refund has still been issued. One week later, I am once again calling customer service and currently on hold for 56 minutes to try get a refund. What a joke!!!!! Don't bother with it. Never shopping target again. 😭

Terrible customer service by the Target online team. Generic response provided without looking into issue. Very lazy and unhelpful.