Taylor Robinson Estate Agents Avis 

Absolutely terrible

Very friendly at the beginning, then once I needed something Ben brushes you off to clueless Claire. My tenant stole from my flat and left the furniture in tatters, TR wanted nothing to do with it. What happened to background checks?

very unprofessional! they don't present the house but they open the door for you! I'm not talking about the leaking pipes, the falling roof. in addition, they speak very badly, arrogantly and never answer.

Great Estate Agent-
We let out a flat through Taylor Robinson and they are so professional and do things promptly. Ben and Clare are so helpful!
In addition to this when we were selling our residential property they were competitively priced and sold for us within 24 hours!

We returned to Taylor Robinson to sell our home they quickly found a buyer, and when we lost the buyer within 48 hours we had another . Nothing was too much. The chain wasn't easy but sales progression kept chasing and going over and behind to keep things moving. Kelly was a superstar !! Thank you.

Local firm, local knowledge great service.. its a stressful life changing event but they are always remained postive and upbeat.

Okay, where do I start! Back in April (nearly six months ago) we sold our house and had an offer accepted on a new house being sold through Taylor Robinson. We decided to go with Taylor Robinson solicitors / conveyancing team to manage the legal side of things...Biggest mistake ever!!! We still have not exchanged and to even get any updates from TR conveyancing team, you have to chase them up constantly. At one point it took over 3 weeks to actually get any sort of reply from them, and only after I rang them! They don't bother to chase any documents up and contact the other solicitors unless you ring them. What should be a dream move is turning into a nightmare due to how unprofessional and awful the Taylor Robinson conveyancing team are. They don't give a damn about you. If you are buying a house please please please take heed of this and steer well clear of Taylor Robinson conveyancing team as they are shocking bad.

Over a 5 week period, we viewed multiple properties and finally found one with Taylor Robinson. We put in an offer and the seller excepted. Everything was going fine, we had the surveyors ready, we had a mortgage on the new property and then our buyer pulled out, so we contacted Taylor Robinson to let them know the situation and that our estate agent was contacting the second bidder on our property as we spoke to see if they were interested, which they were.

Within half an hour of telling Taylor Robinson. We had an email telling us that we pulled out and the seller wants to go with the second bidder.

Alarm bells started ringing as there was no way James the Branch Manager could have called the sellers to let them know we lost our buyer, then contact the second bidder on the seller's property to get a confirmation, then go back to the seller and tell them that the second bidder was interested.

So we contacted the sellers and spoke to them directly and this is where the truth comes to light. James lied to the seller telling them we pulled out and weren't interested in the property. Lied to us saying the seller didn't want us to proceed.

Then we find out from talking to the sellers that Taylor Robinsons is selling the second bidder's property and they are buying the seller's property.

Not only is James a liar but he will find a way to mess up an offer to his benefit.

We are now going to the ombudsman as this estate agents need investigating

Honestly the worst most slimey estate agents you will ever find!!!!
Unprofessional!!!
Told me a house had just come on the market. Apparently I would be the first to view although I wasn’t allowed to view until the end of the week, even though I was ready to offer just from looking at the photos. Then proceeds to phone me back at the end of the day to cancel the viewing because the buyer has accepted an offer from another viewing??? I thought nobody was allowed to view until Friday? And we we ours be the first. Some transparecxy would have gone a long way. We’re a family in need, we all had our hopes up to be left disappointed

On another occasion, I’ve offered on a property and had complete silence, no proper communication, lied about telling the tenants the house was being sold too

Awful! I recently had put down an offer on a other property which was looking to fall through, so I applied to view a property to buy with Taylor and Robinson. Long story short our offer got accepted and one of their colleagues took it upon themselves to call up the poor lady we was going to have to drop for obvious reasons and then proceeded to tell her that she should be mad because her estate agents wasn’t looking after her bla bla because she hadn’t been told yet that we was dropping out. Baring in mind they had called her 5 mins after telling us the news!!!! and then told her our NEW address of the property we was buying with them!! Broke GDPR and then lied to us, safe to say they lost the sale and I have stuck it out with the first original buyer. I have never known anything so unprofessional and embarrassing in my life. Pleaseeee go else where and use other estate agents, like Connells ! We will be taking this further and will never use them again.

Dealt with several estate agencies in the pst but none of them were like Taylor Robinson, professionalism at its highest, the agent that followed me and my co-tenants was always by our side and answering to any of our questions and concerns immediately giving us a clear explanation of every aspects and helping us out on every single detail despite sone difficult circumstances that us and the agency had to deal with. Special mention to Ben Cannon, the best in his hob.

Thanks to Taylor Robinson for their support during a tortuous 5.5 month sale process, thanks to the solicitors of the purchaser!
As the process went on, the team at Taylor Robinson were constantly supportive, at times spending up to 20 minutes on hold to speak to the purchaser's solicitors in order to seek progress or even an update on the transaction.
They also kept us up to date with changes in the situation, going above and beyond for us in this challenging situation that was not of their making.
We could not have asked for more and we will use them again when w next have a property transaction.