The Doctor's Laboratory Ltd Avis 30

Horrible place to work at, they don’t care for the staff at FOH. Managers are passive aggressive and you can only progress through nepotism. Don’t care for staff as individuals at all and are not friendly. A lot of gossip and cattiness. Due to mostly being an all female team.

My IVF clinic sent me for a blood test at TDL and the person taking my blood test was so very kind. I felt compelled to write a positive review. I will email them as well with the feedback!

Sent three emails asking for details of Lyme testing procedures and costs. No replies apart from automated responses. It's been two months. Amateurs

TDL are outstanding in every aspect. A major player with a track record in clinical excellence, I have found them to offer not only top-notch diagnostic service - fast and reliable - but also outstanding customer service. Any queries are dealt with by an efficient, competent and friendly team which might be more typical of a family business rather than the big operation they are. As a very busy lab, they have risen to the challenges posed by the COVID-19 pandemic and adapted quickly and calmly to new demands. You can't go wrong by choosing TDL as a partner.

Their finance department don't have a clue. Being chased for a debt I don't owe -- seems to be the story of dealing with this organisation. Can't help but wonder if they're running some sort of scam?

Incorrect blood test carried out initially so had to have a re-test, delaying result by 1 month. The result meant further tests were required, these were taken, for several weeks we were told the results would be ready shortly, until finally, 6-7 weeks later, we were told they had been forgotten and the lab had lost our samples. Still waiting to be contacted by TDL for them to advise on what has happened.

Extremely rude, unprofessional and negligent.
They chased me after with debt recovery even though I already paid. no letter prior, no emails. Once I made it aware to them of the problem. They took months to answer despite saying it was obviously urgent.

I was refererred to this organisation for a PSA test on 29th September 2020.

I filled out forms upon arrival supplying my insurance details and my pre-authorisation claim number.

On 11th November I receive a legal letter chasing for the money without any intervening follow up.

A phone call revealed that they did not follow up with my insurance company and chose to hand my file to their legal department in the first instance.

This is in my opinion very aggressive and I encourage all consultants in the Harley Street area to make better arrangements for their patients.