templeandgrace.co.uk Avis 33

One of the worst customer experiences I’ve ever had that unnecessarily snowballed due to gross incompetence of their staff and total apathy from the founder, Twisha.

Ordered a pair of earrings a couple of weeks before my wife and I’s 10th anniversary after being assured they were available and I’d receive them before the date.

The day before they were supposed to arrive and not having received any communication I reached out for an update. Only heard back after hours advising the earrings didn’t pass QA so had been sent off to be remade.

I checked again the next morning to see if this was actually the case, it was. I explained this isn’t what I’d been promised so they offered 10% off my next purchase, which was useless under the circumstances.

I asked if they had a pair at the Perth boutique that I could collect given the clock was ticking. There wasn’t but I was offered another pair as a substitution. I accepted and left work early to race across town before they closed.

After arriving, the boutique manager Michelle (who was genuinely lovely) showed me the earrings, told me they were samples so couldn’t actually keep them and oh yeah, they’re 3x the price of what I’d ordered. I spent the next 45 minutes in the store while poor Michelle (again, lovely) did her best to navigate the mess she’d been hand balled with the head office.

It was clear that Twisha had zero interest in helping find any sort of solution, I could hear the conversation.

I’ll leave it there out of kindness to anyone still reading but the outcome was me leaving with no time to find another option so my wife gets nothing on our (Good Friday) anniversary, half a day wasted and requesting a refund.

Hopefully the refund passes their QA.

I have very mixed feelings about Temple & Grace.

The quality of the ring I received is excellent. The craftsmanship is impeccable and it is a beautiful piece of jewellery.

However, the overall experience from order to delivery was extremely disappointing.

When I placed the order, I specifically ordered a Palladium ring, as that was the material I wanted for strength and durability. I was repeatedly assured it would be delivered before my engagement date (before 21st November). Unfortunately, it was not delivered until the 3rd February.

Communication throughout the process was very slow. Emails often went unanswered for long periods, delivery dates were pushed back repeatedly, and I was left chasing constantly for updates.

In the end, I was told they could no longer fulfil the Palladium order due to supplier/manufacturing issues, and I had to settle for Platinum instead, which was not what I originally wanted.

It also became clear that the ring was being produced through an overseas supplier, which may explain some of the long lead times, but this was not made clear at the point of ordering.

To their credit, they did offer a goodwill gesture and partial refund due to the delays, which I appreciated.

In summary: the final ring is high quality, but the delays, lack of communication, and inability to supply the original material made the experience stressful. If you are ordering for a specific date, I would strongly recommend allowing at least 6 months in advance.

Lovely experience at the London store. Great selection and no pressure and Andy was extremely helpful. Couldn’t fault it really.

We visited the London store to look at wedding bands and expected it to feel like a bit of a tick box job, in and out, choose something, done. It was the complete opposite, in the better way.Andy took his time and talked us through everything properly. We tried on loads of options and he was honest about what looked best, what would last well, and what would sit nicely with the engagement ring. It didn’t feel rushed, even though the store was busy.What I appreciated most is that he made us feel comfortable. Just very relaxed and genuinely helpful. We ended up choosing bands we absolutely love and they feel so us. It’s a big purchase, so having someone guide you calmly makes all the difference. Brilliant service from the ladies at the Old street boutique.

Such a nice London showroom and the jewellery is stunning. Andy was a total gem and made the whole process very easy.

I came intoT&G looking for something special for my partner, but I was overthinking everything, budget, style, whether it would look right, the whole lot. Twisha was unbelievably patient with me. I must’ve asked the same question in five different ways and she still answered kindly every time.What I really appreciated was that she never tried to steer me into something I didn’t want. She showed me a range of options, explained the little details, and even talked me out of one choice because she said it might not suit what I’d described. When I finally picked the piece, she made it feel like a proper moment — not cheesy, just thoughtful. And when I gave it to my partner… honestly, the reaction was worth everything.Couldn’t recommend the London store more. It felt personal, professional, and genuinely trustworthy.

I came into the store at old street with zero clue what I was doing, if I’m honest. I’d been looking online for weeks and just ended up confusing myself more. Twisha was absolutely brilliant from the moment we walked in.She didn’t make me feel silly for not knowing the difference between certain settings and she explained everything properly without making it feel like a sales pitch. We looked at a few styles, tried different sizes on, and she pointed out things I wouldn’t have even thought about like how certain bands sit next to an engagement ring, and what would be more practical for wearing everyday.In the end, I walked out feeling genuinely excited instead of stressed. The whole experience felt very personal, not rushed at all, and the jewellery is honestly stunning. Proper 10/10 service. I’ll be recommending the showroom to everyone.

I would strongly advise others to be extremely cautious before ordering from Temple and Grace.

I ordered an 18k rose gold ring. When it arrived, it did not resemble the product images on the website, came with no certificate of authenticity or valuation, and was not hallmarked. After checking myself, the ring weighed approximately 5g, which should legally be hallmarked in the UK.

When I raised these concerns, I was initially told hallmarking was not required, which was incorrect. Only after pushing back did the company agree to accept a return.

Although a refund was eventually issued, this only happened after multiple follow-ups and chasing. The process was far more difficult and time-consuming than it should have been for an item that was clearly not as described.

Selling jewellery advertised as 18k gold without a hallmark or certification, then providing misleading explanations and requiring customers to repeatedly chase for a refund, is not acceptable.

Based on my experience, I would not trust this company for high-value jewellery purchases.

We ordered both of our wedding rings at the beginning of August and received our confirmation straight away. One of the rings was due to arrive only a week before our wedding, so we called customer service to check if it could be dispatched any sooner, just in case alterations were needed.

Over the following six weeks, we phoned regularly for updates and were repeatedly told we’d receive a call back — but we never did. Only one member of staff actually looked into it properly and confirmed that the rings would arrive in time. Unfortunately, that reassurance turned out to be completely wrong.

When the dispatch date came and went with no update, we called again (after several failed attempts to get through) and were told — just four days before our wedding — that the rings would not be arriving. To say we were devastated is an understatement.

We requested a refund immediately so we could go out and buy replacements, and were told the refund would be processed the next day. It wasn’t. I chased again the following week with no reply, then chased again five days later before finally receiving a message saying they’d “look into it.” Finally today, almost 2 weeks later, the money has been refunded.

This entire experience has been incredibly stressful at what should have been one of the happiest times of our lives. Between the poor communication, broken promises, and lack of accountability, I honestly cannot recommend this company to anyone. What should have been a joyful purchase became a complete waste of time, money, and emotional energy.

Temple and Grace have been horrific with communication about our two wedding rings. We are getting married next Saturday and obviously haven’t received our rings yet. We have called and emailed multiple times and when we have managed to speak to someone they have lied about the rings being ready to go. This feels like a scam. If our wedding wasn’t so soon I would cancel the order and never look back but we still need something to exchange on the day! Do not go near.

The whole experience from initial appointment booking to visiting the shop on a couple of occasions was pleasurable.
We were looking for non-conventional wedding rings. We received excellent service at Temple and Grace. Sonaire was very knowledgeable and helpful, assisted us in making our choices. Thoroughly recommend Temple and Grace.

I very rarely leave reviews but the level of service given by Sonaire was second to none in ensuring that my meteorite wedding band met my expectations. Despite a tight turnaround, his attentiveness to quality and willingness to go above and beyond were amazing. I could not recommend Temple & Grace highly enough.

What a true delight and refreshing change to have such excellent customer service! For some very sad personal reasons I needed to get a wedding ring with haste for my mum to give to my dad on his 90th birthday, it was a very tight turn around and the wedding band was to also be engraved.
I worked with Sonaire Sadik and I can tell you this gentleman has pulled out every stop to get this ring to me rushing to the post office himself personally and I got it 3 days early. Thank you does not sound enough.
Sonaire has been outstanding even ringing me at weekends to keep me updated. The ring is lovely and presentation packaging very nice.
I am sure on my Dads 90th birthday this Wednesday the day will now be perfect for my mums sake. Sonaire could have done no more excellent and genuine customer service. I would not hesitate to use them again

I had a great experience with Temple and Grace, especially because of Joseph’s customer service. They were able to meet our tight deadline of getting a ring made for my fiancée before we went on holiday and Joseph went above and beyond throughout. We really like their variety of ring designs for men and will be using them again to make our wedding bands. I would highly recommend them for anyone wanting a more boutique service at affordable price.

Ordered my ring 2 months ago, still hasn't turned up, and they have gone quiet for the last month. I have tried email and WhatsApp

Text replies were not prompt. The stone I was offered was of very poor quality & they never got around to tracking down a better one. My email went to the wrong folder - as if I have control over that - &, so, were ignored for over a month until I prompted them.

Bought my stunning gents platinum and diamond wedding ring from temple and grace (Australian company) but via their uk website, as I couldn’t find anything like it anywhere else in the world. It’s a truly unique and stunning piece of jewellery. Researched the company (as not currently uk based) and decided to purchase, as it’s the only design I wanted after seeing it online. It arrived some weeks later and was exactly as per the pictures. Had a slight issue with the fit, but Twisha (on a business trip to the uk whilst looking for a store site to open in London) personally visited my house in Milton Keynes to collect the ring!! Few weeks later after it was revised at the workshop and it’s back as promised and now it’s a perfect fit. Totally recommend her and the company. Uk store opening soon I believe. Will be definitely buying again. Also the jewellery is lifetime guaranteed, they will re polish it or replace any diamonds if they ever fall out etc and even resize it free of charge

Excellent communication and unbelievable quality of work from the team at Temple and Grace Jewellers, amde the selection and ordering process of a gemstone ring for my partner rather simple. When I see the ring closely, I can see the quality of making and will definitely be returning for my high-quality jewellery needs :)

I recently stumbled upon the temple and grace website and approached Twisha to make me a blue sapphire cocktail ring. She was absolutely wonderful to work with- very responsive by phone and email, and very keen to make sure the design was exactly what I wanted. The result is absolutely stunning, and the attention to detail is clearly treasure this ring for many years to come.

The moment I saw the collection of rings on the Temple and grace website, I knew this was the store I would buy from. The personalised service provided by Twisha added on my experience. Her experience and knowledge led to me selecting a wonderful wedding ring which I absolutely cherish.