Temple Spa Avis 

I use many Temple Spa products but sadly one of them I wasn’t getting along with so well and I’d purchased a further bottle of the same product. After contacting them, without hesitation they sent a pre paid postage bag to me to return the products to them, and I was able to order replacement products to the same value, which arrived two days later. Excellent service for which I’m very appreciative otherwise it would have been a waste of £100 for me. Thank you.

I bought a gift set for my mother in law for Mother’s Day. Whilst the products appear to be okay, I was disappointed that they just posted the lovely gift box it comes in, without putting packaging around it. I’ve had to give it as a gift covered in Royal Mail stickers! Simple recyclable brown paper would have avoided this.

I'm such a huge fan of their products and credit them with helping get my crazy sleeping pattern sorted out. I use their room sprays daily for a calming atmosphere and they are divine. I love their velvet sleep masks and repose cream. If you have any issues with anxiety or sleeping, I highly recommend that you check out their site. They also have lovely bath products which give you that spa feeling at home. Everything I've ever ordered from Temple Spa had been of amazing quality, pretty packaging with lovely samples and chocolates. Their customer service are fantastic and the staff who run their social media platforms are very friendly too

My wife and daughter love Temple Spa's products but one is never quite sure with any company when ordering on line, what will happen if there's a problem with a product or delivery. However, we've had a really great experience related to a package going missing this week. The delivery problem was not of Temple Spa's making but a simple phone call to their customer service line to ask what could be done, was met with a very straightforward, 'I'm very sorry, I'll despatch a replacement today'. It took all of 2 minutes to resolve and the replacement arrived next day without any fuss.

I'm delighted with both the service and the products we've received, and I very much look forward to shopping with Temple Spa again soon.

Love the products, recently received a huge order including Toning essence, Repose, Palm Balm and Sugar Buff. The delivery was quick and beautifully packaged also found the products lushious and smell so good. I'd definitely recommend!!! Real lux brand.

I am an avid fan of TempleSpa products and have a fantastic TempleSpa consultant who keeps me informed of promotions and includes lovely samples and gifts with my orders.
However, my dealings with their HQ customer services team have been appalling. I have had two reasons to seek after sales service. The most recent following an allergic reaction to one of their products. I found them to be slow to react, hard work to deal with and generally uncaring. Not what you expect from a customer services function. So beware. Whilst your local consultant might offer 5 star service with a smile, in my experience do not expect that from their central customer services team. Disappointing for a brand that purports to be a premium brand, sadly that does not include premium service. Having said that, some of their products are fabulous and do deliver great results.

I was also a victim of the security breach and lost £600. However I didn't even receive an email from them.
I am, however, here to review the products honestly as I'm sure the reviews on the website are from consultants.

I suffer with acne. Trust me when I say, none of the products the consultants will try to peddle you are any good for acne prone skin. The mattifying moisturiser does not control oil. The oily skin face wash makes your skin feel so tight you are scared of smiling. I bought the expensive truffle range and the serum made my acne worse so has gone in the cupboard. I've been using solely temple spa products for a year and my blackheads are worse than they have ever been. I am moving on to other premium skincare now.

Alas, some of the products are good and I get a huge amount of wellbeing from using them in a nightly routine. In the beginning smells and feels beautiful. The body scrub is amazing. Repose is lovely. I also can't deny that the anti ageing properties of the truffle products do work.

Absolutely love Temple Spa products, like some of the other reviewers I too had to cancel my bank card because Temple Spa had been hacked but they certainly made up for it by sending all the affected customers a £50 voucher.

I accidentally ordered on the UK site and thought I was over charged or a scam victim. Im a first time customer who looked up reviews after the purchase and after reading all the bad scam reviews I almost regretted my purchase. I sent an email to customer service on Friday and then read these reviews and prepared for the worst. I was happily surprised that I received a email response before I woke up on Monday. They were very helpful and explained that my purchase was done in U.S. dollars and then when I looked at the USA site I found that I was charged correctly. I was happy with the charges but also felt worried that my order would get lost since I used the UK site. I assumed it would be a month before I got my products and sent another email today to get tracking but before I reveived a response my package was in my mailbox. I can't believe how fast it came and even better customer service responded back within a few hours with tracking. I am very impressed and very satisfied. I hope this help ease anyone elsa who is going through the same as I did. Thank you to Danielle of Temple spa, great job. 👍 👍 👍

Whilst the products are excellent, I too was a victim of the security breach just before Xmas. This was seriously annoying because my debit card is my main method of payment so had to wait for a new card after cancelling. Wait for it ..... I have had another email today telling me that my credit card which I used for a second purchase, has also been breached and the email they sent on the 16/12 to inform me, had not been sent correctly so they’ve just realised that I hadn’t been informed of the second breach! Seriously someone needs to give this company a good shake up!🤬

Credit details compromised whilst shopping on their website. Had to cancel card before Christmas. Apology received but didn't cover the hassle I found myself in a week before Christmas. Never use again.

I am writing this review on behalf of my daughter. She too had her personal details stolen from the Temple Spa website. She received no email from this company and only knew of the breach when £199.00 was taken from her account for a bogus order with another company. A week before Christmas, she has had to cancel her bank cards. There is no doubt that Temple Spa have lost customer details as this has been confirmed by my daughter's bank. Beware.

I shopped with temple spa for the first time in the lead up to Christmas. A few days after I had £600 missing from my account. I received an email from temple spa saying that they had had a data breach so I replied saying I was aware as over £600 was missing from my account and all my financial plans for Christmas were now shot. I am yet to receive even an apology. Will not risk buying with these again

Recently I learned that the company has had the security of customers details compromised and that they sent all customers affected an email to advise of such and to advise they cancel their card etc. Now I shop with temple spa fairly often and my last purchase was in October - I did not receive an email and as such I assumed my details were not compromised and therefore I took no action. I must add that I rarely use my credit card @ the only purchase I've made in last 3 months was to temple spa as I pay for majority of my online transactions via PayPal. It is to my utmost dismay that today when conducting online banking I noticed a pending transaction for £495 on my credit card . I immediately knew this was incorrect as I , as stated , very rarely use my credit card as it's mostly to use when on holiday. I have of course informed the fraud department of my bank and they will investigate. I am hoping the bank will refund the £495. However I'm disgusted, disappointed and downright angry that this has happened and that temple spa only informed some customers of the potential risk. They have clearly not taken care of card details and their security must be poor and communication shockingly poor. Now I imagine they are going to claim this access to my card couldn't have come from them but I can assure you, the reader, and them 100% it did, as again their company is the only purchase I've made since October by that credit card. Given I received no warning from them then it is clear they really do not have this major fraud under control.
I will not shop with the company again as their complete disregard to the matter is downright criminal in itself .

Addition
Customer service really is shocking - they have chosen not to respond to an email I sent them re the security breach of my credit information.

Company impacted by a data breach where credit card numbers, expiry dates, cardholder addresses and CVC numbers were stolen by hackers. No reassurance for all customers who were supposedly not impacted about how they are keeping our data safe. Appalling response by head office who are trying to brush this under the carpet. If you're confident in your cyber security protection why are you ignoring customer concerns?

While the goods were delivered promptly and in good condition, the website has little cyber security as my card details were stolen from it. They did inform me though.

I’ve been buying my wife and friends Temple Spa gifts this Christmas and have to report that the delivery was fast and quick BUT what I was most impressed about was the way the gifts arrived. In a lovely black box and packaging that is made from recycled materials and can all be recycled too. Big tick from me.

Seriously bad customer service. Been waiting 3 weeks for an item missing from my order and all I get told is thank you for my understanding and we are raising money for charity so....
I don’t mind if a company is busy or covid is causing issues but at least have the decency to email and apologise

Fantastic customer service, very helpful and refreshingly patient, the person who I spoke to in customer service was knowledgeable and was happy to explain the benefits of each product, thoroughly recommended and will definitely return for further purchases

Reviewing the 'keep the peace' room defuser and the 'siesta forever' candle.
Both really lovely smelling products, definitely makes your home smell like a spa which is very calming. My cats been pretty chilled out to. Not an overpowering sent but it fills the room quickly and remains in the room after candles gone out which is lovely. No after smell from blowing out the wick either. They are quite expensive items but when i look at similar candles in the same price range i do really like this one over others. The room defuser is large so will last a while. The candle also has 45 hours burning time which again i think is value for money considering how it fills the room with the sent and the sent lasts. Im definitely going to buy more for christmas gifts and for my home.