Tenpin - Cambridge Avis 

Inattentive staff. Extremely loud music. So loud that one can hardly have a conversation.
Our alley broke down twice.

All 4 lanes worked well without any breakdowns, as we had quite a few people with physical disabilities, there could have been more than two ramps to access the alley itself.

I had a deeply disappointing experience at the Cambridge site. I was in town meeting friends and family, and what was meant to be a fun afternoon turned into a very frustrating one.
We were a group of 12, spent around £180 on the lanes and also ordered food. Unfortunately, the food service was extremely poor. During our second game, I ordered two more portions of curly fries for the kids. After waiting 30 minutes with nothing arriving, I approached staff and explained that we were nearly finished with our game. I was told the food would be with us in two minutes. It never arrived.
Once we finished, I went to the counter to cancel the order as we were leaving. I was then told the food was ready and that someone had attempted to deliver it but had been told it wasn’t theirs. That may be possible, as half our group had finished early and their lane had been reassigned. Apparently the food had been brought over, but none of us saw it. I’m willing to give the benefit of the doubt that we may have been distracted by the game, however, the issue was never properly resolved. Even though I repeatedly told when I placed the food order that we are on lanes 11 and 12. 
What surprised me most was the lack of ownership and attentiveness. When I expressed my frustration about the delay and handling of the situation, I was told I was being “rude”, and this came from managers. At that point, I simply walked out as I couldn’t be bothered to argue further.
A £10 refund is not going to make anyone rich, especially when I had already spent over £200. This was about courtesy, accountability, and basic customer service — all of which were significantly lacking. There is clearly room for improvement in staff training, particularly how customer concerns are handled.
I won’t be returning to Tenpin nor would anyone in our group.

We had our sons tenth birthday party and the kids had fab fun! The service was good and got us different lanes when we requested. Overall a very happy birthday boy!

Staff lovely. The cleanliness wasn't great. Rubbish on floors and tables, tables dirty. Our lane was full of empty glasses and sticky table, surely this should of been checked and cleaned after the last bowlers, ready for the new bowlers, would of made our bowling experience a lot nicer.

Karaoke was great. the kids had the best time!

The staff were very helpful and welcoming. The booking was on time. My kids enjoyed themselves.

We had a good time, the only issue with had was a long wait for food and drinks to be served to the lane. Overall was a good experience and we will come back soon

It was a lovely night out at Tenpin. We had lots of fun playing bowling and other games. The staff were helpful, drinks of choice were available. However, cleanliness of the environment leaves much to be desired. From the tables at the bar area to the toilets. I understand its a busy place but clearing tables after they have been used doesn’t take an awful lot of time. The loos aren’t cleaned frequently to maintain hygiene. One lady had to shout for a tissue while using the toilet and the lady in the next cubicle helped her with one. It would be great to see changes in these areas.

The control panel was easy to use and play was effortless.
We played pool afterwards, you just tapped your card to play.
Good fun.

We had a good time but it took some time to get set up. We came for karaoke but the microphones weren't working, we were told they'd run out of batteries and staff had to go out and buy some, then we switched rooms which was fine - though one of the mics in the new room didn't work very well and the other had to stay attached to the wall. We got our full hour's worth of time though.

A great family experience!

Disabled toilets were out of order with a sign that looked quite old. Luckily the cinema two floors above kindly allowed disabled guests to use their facilities.
Sadly I met someone else in the queue who said it was an ongoing issue.
Short version- this branch of Hollywood Bowl do not care about disabled guests or their duties to provide reasonable adjustments under the equality act.

Put us in the smelly corner

Had my son's 10th birthday party here and it was brilliant! The kids had an amazing time. Great venue, friendly staff, and everything ran smoothly. We'll definitely be back!

Fun place.
Quick and clean service.

Location, staff friendly snd helpful,

We booked our company party at Tenpin in advance, and pre-booked our food. We have arrived early, as requested in the email, but upon check-in we were told that there were no bowling alleys available and were asked to wait an extra 30 minutes. We have agreed, and were told that the kitchen will start preparing our food. Finally we were given a lane, and the games themselves were fun. However, an hour later, once we finished bowling we still have not received our food. We sat down at one of the booths and I went to the bar to ask about it. The lady said she will notify the kitchen. We then waited another 30 minutes, and when the food arrived it was cold and mediocre. The southern fried chicken burger contained only two ingredients - an overcooked chicken tender and the bun - nothing else. I guess you do get what you pay for. I don't think I will ever book this venue again.

Bowling was good as useless but Very long line to get drinks at the bar all staff very slow. Bar area very dirty, no balls to choose apart from what’s on the lane. Toilets very dirty and no toilet roll in any toilets

Terrible experience only one person on the check in with a very long queue waiting at least 20 mins then when bowling there was the last people drinks and food were still there also our lane the bowl started to smoke and was moved but the other people were still on the lane we were supposed to be relocated too and it was very unorganised. Then our drinks were made wrong and took over 30 mins to remake terrible service