Really enjoyed my time at tenpin, really good atmosphere inside, was able to even include my 15m old with no issues (she “bowled” a couple of shots for us) but the staff ensured to put us on a easy a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... Voir plus
L'entreprise a répondu
All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... Voir plus
L'entreprise a répondu
Booked myself and child on escape experience. Did Houdini's last secret and RMS titanic. Evie was our host for both and she was great, with hints that were useful and still challenging. Houdinis last... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
13 Merrion Way, Leeds, LS2 8BT, Leeds, Royaume-Uni
- 0333 034 6100
4,2
Bien
142 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Tenpin - Leeds
Hi Donna,
Thank you for your fantastic 5* review at Tenpin Leeds! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Réponse de Tenpin - Leeds
Hi Michelle, thank you very much for the amazing review of Tenpin Leeds! We are so pleased you had the best time and enjoyed the atmosphere and we can't wait to welcome you back again soon! Best wishes - Mel
Staff friendly and easily changed our…
Staff friendly and easily changed our bowing time. Great value with school holiday deal of bowling with food.
10 avril 2026
Réponse de Tenpin - Leeds
Hello Rachel,
We appreciate you rating Tenpin 4 stars! We're happy to hear our team was friendly and accommodating in changing your bowling time. It's great you enjoyed the school holiday deal. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
The Easter deal
The Easter deal
with the karaoke deal on Easter was a great opportunity and amazing time to spend the day and the arcade is always a bonus
15 avril 2026
Réponse de Tenpin - Leeds
Hi Millie, thank you for the fab 5* rating for Tenpin Leeds! We're so pleased that you enjoyed our Easter deal and that you had an amazing time. We hope to see you back again soon! Best wishes - Adelaide
The reason being
The reason being, there was a security guy at the door and he wouldn’t even let us in without ID, when I rung customer service, she spoke to her manager and they said there shoudnt even be security at the location, the security guy was giving wrong info and then the manager said different info and he said he doesn’t know what the customer service is on about. The security guy was only there from 7-9pm. Doesn’t make sense. All because they have a bar there. I was only bowling. Ridiculous. But if you have a booking you can walk straight in, which we wasn’t told until an hour later after trying to get in. Guess he was just doing his job. But what a waste of my life waiting.
15 avril 2026
Réponse de Tenpin - Leeds
Hello Ijjaz,
Thank you for taking the time to rate Tenpin Leeds 1 star. We appreciate you taking the time to share your experience. We're sorry that the security requirements caused confusion and kept you from bowling. We'll look into the conflicting information you received to ensure a smoother entry process in the future. All the best ~ Laura
Everything was great lovely staff great…
Everything was great lovely staff great atmosphere had a fantastic time
15 avril 2026
Réponse de Tenpin - Leeds
Hi Amy, thank you for the lovely 5* review for Tenpin Leeds! We're so thrilled to hear that you had a fantastic time and that you enjoyed the atmosphere at the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide
All 16 players had a great time
All 16 players had a great time, enjoying the games, knocking pins (or not!).
4 avril 2026
Réponse de Tenpin - Leeds
Hi Paul, thank you for leaving Tenpin Leeds a fantastic rating. We are so pleased to hear everyone had a great time with us and we look forward to seeing you again soon! Best wishes - Kaylee
Slow service at the till nobody knew…
Slow service at the till nobody knew what they were doing.was nearly late on my bowling even tho I was there 20 my minutes early.
It took forever to get a drink very disappointed
8 avril 2026
Réponse de Tenpin - Leeds
Hello David, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Leeds. We are sorry to hear that the service you received was extremely slower than we would have aimed for. We will pass your comments onto our team to help us make further improvements. We do hope to see you again soon for a much more enjoyable session. Many Thanks - kimberley
Tried play pool with my kids .
Tried play pool with my kids .. 30 kids around the next table couldn’t even play a game
8 avril 2026
Réponse de Tenpin - Leeds
Hi Peter, thank you for leaving Tenpin Leeds a rating and review! We're sorry to hear that the crowded environment impacted your family's pool game. We'll ensure your feedback is passed onto the relevant teams to improve the experience for everyone. Thanks for your feedback and we hope to see you again soon! Best wishes - Rosie
Poor service from a girl named Amy I…
Poor service from a girl named Amy I think her name was attitude problem to go with it food was cold and drinks overpriced for watered down alcohol can't remember the date we was there so I apologise was a few weeks ago
14 mars 2026
Avis spontané
Réponse de Tenpin - Leeds
Hi Lisa, thank you for leaving Tenpin Leeds a rating and review. We appreciate your feedback and we're sorry to hear that your experience did not meet our usually high expectations. We will ensure this is shared with the correct teams to improve our services. Please feel free to send us the details of your visit via email to customer.feedback@tenpin.co.uk with the subject 'Review - Leeds' should you wish to discuss this further. We hope to see you again soon! Best wishes - Rosie
Great fun lots of space lots choice ,we…
Great fun lots of space lots choice ,we went on a Tuesday half price good value
1 avril 2026
Réponse de Tenpin - Leeds
Hi Kenneth, thank you for leaving Tenpin Leeds a lovely 5* rating and review! We're happy to hear that you had great fun with lots of space and choice! We're also glad to hear that you were able to take advantage of our cheap prices on Tuesdays too! Thanks for your positive feedback and we look forward to seeing you again soon! Best wishes - Rosie
It was good
It was good, price for
Pool is good. Maybe the
Bowling could be better! Damaged balls and we had to hunt down a correct size
1 avril 2026
Réponse de Tenpin - Leeds
Hi Simon, thank you for leaving Tenpin Leeds a fabulous 4* rating and review! We're glad the pool price was good, and we appreciate your feedback about the bowling balls; we'll ensure this is passed onto the correct teams for future improvements to be made. We look forward to seeing you again in the future! Best wishes - Rosie
Bowling good
Bowling good, staff not so much.
Served same drink 3 times in 3 different glassware, first one took me to ask if they would like paying as they were more interested in huddling together for a conversation. Check in was a bit rushed due to the same. To also see staff drinking and and eating behind the bar kind of put me off a bit as they didn’t hand wash to serve.
1 avril 2026
Réponse de Tenpin - Leeds
Hi Kevin, thank you for the review of Tenpin Leeds! We are very sorry to hear the customer service on your recent visit fell short of our usual high standard and we appreciate you taking the time to make us aware! Please know that all feedback will be sent to the relevant team and we do hope this will not stop you from visiting us in the future! Best wishes - Mel
Me and my family really enjoyed
Me and my family really enjoyed, the staff are always welcoming and helpful
22 mars 2026
Réponse de Tenpin - Leeds
Hi Rachel, thank you for the wonderful 5* review for Tenpin Leeds! We're delighted to hear that you had great visit with your family and that you enjoyed the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide
The bowling was great don’t get me…
The bowling was great don’t get me wrong, good prices and value for money. But during our sessions we were placed beside a group of rowdy people who were throwing multiple balls at once, making loud crashing noises banging against the barriers and bowling pin stacker.
It honestly made us feel quite unsafe and did spoil our night. It’s ashame that the staff allowed them to do such
25 mars 2026
Réponse de Tenpin - Leeds
Hi David
Thank you for your feedback. We're glad you enjoyed the bowling and found it a good value. We're sorry to hear that other guests impacted your experience and made you feel unsafe. We'll share this with our team. Best wishes - Clare
Fun for all the family
Fun for all the family. Ages from 5 to 67 can all enjoy the experience
25 mars 2026
Réponse de Tenpin - Leeds
Hi there
We're happy to hear that all ages in your family enjoyed the experience! Thank you for sharing this positive feedback with us; we appreciate it. Best wishes - Clare
Great customer service
25 mars 2026
Réponse de Tenpin - Leeds
Hi there
Thanks for the 5* review. We are glad to hear our customer service was great. Hope to see you soon. Best wishes - Clare
Réponse de Tenpin - Leeds
Hi Linda
We appreciate your 5-star rating! We're so glad you found our team friendly and that you enjoyed our service. Best wishes- Clare
Very disappointed
Very disappointed, the staff are miserable, especially the manager who we had the displeasure of meeting. The games are brill when they work. The drinks are also not good value as there watered down. I dont recommend at all.
12 mars 2026
Avis spontané
Réponse de Tenpin - Leeds
Hi Tina
We appreciate you taking the time to share your experience. We're sorry to hear that the staff and drinks did not meet expectations, and that the games were unreliable. We'll address this. If you would like to send an email to customer.feedback@tenpin.co.uk with the details, we cn reach out to discuss your visit. Best wishes - Clare
The staff at Leeds Tenpin are…
The staff at Leeds Tenpin are excellent. Very friendly and nothing was too much trouble
28 février 2026
Réponse de Tenpin - Leeds
Hi there, thank you for rating Tenpin Leeds 5*! We're delighted to hear that you enjoyed the service from our team, and we hope to welcome you back again soon! Best wishes - Adelaide
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.