What started as a small garden fence project has escalated into a major garden make over. Four deliveries of materials later, and the service just gets better and better. Timber quality was excellen... Voir plus
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Excellent service, Pontypool branch closed at 12pm & no deliveries till New Year but they used small lorry & delivered ton of sand & this was in driver's own time! Also helped double-bag sand & carr... Voir plus
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5stars Delivered promptly as soon as the stocks in store arrived. Just waiting for the screws to arrived in store & will just pick it from there once store notify me. Delivery man is very h... Voir plus
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Shocking Customer service and overall experience. Charged me £40 more than on invoice. Had to claim back. 4 weeks after taking payment still no delivery, told that it would be delivered Friday, now... Voir plus
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À propos de l'entreprise
- Magasin de bois
- Magasin de materiaux de construction
- Fournisseur de matériaux de construction
- Magasin de bricolage
- Magasin d'articles pour l'aménagement paysager
- Magasin d'outillage
Écrit par l'entreprise
Terry Howell is one of the largest independent builders' merchants in South Wales, providing a continual service to the fencing, timber and building industry for over 60 years.
Coordonnées de contact
Maesglas Retail Park, Port Road, NP20 2NS, Newport, Royaume-Uni
- 01633246000
- contact@terryhowell.co.uk
- www.terryhowell.co.uk
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Poor delivery and customer service.
Over a number of weeks I have been ordering products to be delivered from Terry Howells. On these occasions I have spent in the region of £1500-£2000 and during these times the delivery services have been horrendous. I have continually had to contact Terry Howells Pontypool to request where and when my delivery will be coming and if you even get through on the phone they offer no help. This week my order was due to arrive on Tuesday - I waited in all day and at 1700 realised the order wasn’t coming. I contacted them on Wednesday morning and received an answer. I was informed that it was their mistake that the order had been missed, however they didn’t have a driver in the area until Friday so I would have to wait. I today contacted to confirm my delivery would be coming and Terry Howells unfortunately laughed and said it’s probably going to be later on if I’m honest. This is an outrage knowing that I have been waiting since Tuesday. Terrible customer service. This is not the first occasion I have been let down by this company but I assure you it will be the last.
14 mai 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Luke, we would like to apologise for this issue and hope that this was resolved for you at the time. If you have any queries, don't hesitate to contact contact@terryhowell.co.uk or customerservices@terryhowell.co.uk and we will do what we can to resolve any issues.
A good company made great
I have years of experience in dealing with Terry howells and I have never had one complaint!
The staff are impeccable and like a well oiled clock they are a credit to what make a good company great ! Terry left behind a great legacy and was a credit to us all , a hard worker and a gentleman
On time every time many thanks Phil
14 mai 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Phil, thank you very much for your kind feedback!
We really appreciate the lovely words about Terry and the family!
Fabulous service
Fabulous service. There was a delay with the deliver which I was advised of.
Delivery driver rang to say delivery in 10 minutes
The driver was very nice and friendly. He put the bags where I wanted them.
Would recommend this company excellent service
6 mai 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Lisa,
We truly appreciate the kind feedback and are glad you had a great experience!
Thank you for the recommendation!
We ordered some fancy trellis which we…
We ordered some fancy trellis which we know is in short supply. The ordering system was easy and we were given a delivery date. We were delighted when the product arrived on the given date, the driver was friendly and helpful and the pricing was also competitive from Terry Howells. We will definitely use them again .
5 mai 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi James, we're glad you has a great experience and will use Terry Howell again! Thank you for the great feedback, we appreciate it!
Jumbo Bag.…
Ordered Jumbo bag of plum stone.The site was easy to use and replied with delivery date in a short while. The driver was polite and helpful put the bag where i had easy access done it with a bit of difficulty job done.
4 mai 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Thank you very much for the great feedback, we're glad everything went smoothly with your purchase!
Items ordered Online and delivered on time.
I have used Terry Howells for most of my DIY materials for a number of years and always had good service and advice. This time was no exception...ordered online and all items were delivered on date and time as agreed. The driver was helpful, courteous and offloaded my order without damage to anything. Good service all round.
28 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Dave, Thank you very much for your customer loyalty and amazing feedback! We're glad you've always had a good experience with Terry Howell!
Brilliant service
Brilliant service! Can’t fault the efficient and hassle free service. Much cheaper than other suppliers in the area as well. Will definitely use again.
Tom
23 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Tom, thank you very much for your kind feedback, we're so glad you had a great experience and will use Terry Howell again!
Perfect service
Goods were as ordered, was kept informed. The driver was polite, professional and helpful.
Can thoroughly recommend.
23 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Simon, thank you very much for the great feedback and recommendation!
Fantastic service from start to finish,
Fantastic service from start to finish,
Easy and to use website fast delivery and good delivery thanks
23 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Keiron, thank you for the great feedback! We're glad you had a fantastic experience from start to finish!
Ordered 18 eight foot sleepers
Ordered 18 eight foot sleepers: arrived on time on my specified date and the driver also helped to unload this large heavy load to the rear of my premises.
I felt this was exceptional service
E Evans
Nelson
23 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Elaine, thank you very much for the kind feedback! We're glad you had a great experience!
Very happy with the service
Very happy with the service, website is very easy to use and straight forward, delivery was excellent and the timber is good quality
21 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Joseph, thank you very much for the great feedback! We're so glad that you had such a great experience!
Excellent service
Excellent service. Website made ordering simple and emails from company confirm purchase and delivery date. The lap fencing was good in both quality and price. The delivery was on time and driver helpful and polite
18 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Thank you very much for the fantastic feedback, we're glad you had such a great experience!
Absolutely fantastic service
Absolutely fantastic service, product brilliant too. Thank you very much
16 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Jessica, thank you for the fantastic feedback, we appreciate it!
Happy happy happy
I had a very friendly helpful Experience happy helpful friendly staff will definitely be using again
15 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Thank you very much for your fantastic feedback, we're glad you had such a happy experience with us!
Excellent Service
This is the third time recently that I have used Terry Howells and despite a minor delay with some wood which I ordered which was not Terry Howells fault I must confess I am very pleased with the service.
Ordering is easy via the website, communication on when the delivery will take place is also good and the drivers are always helpful and very polite.
Having found Terry Howells I’ll not be using any of the larger builders merchants in the future and will certainly tell friends and relatives to use you as well.
Thank you very much.
15 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi David,
Thank you very much for your customer loyalty and kind feedback! We truly appreciate it!
We're so glad you had such a great experience every time with Terry Howell!
Thank you for the recommendation!
Building Supplies made easy.
As always Terry Howells and his team deliver a first rate service, no fuss, no hassle just straight forward first rate supply. I know when I place my orders that they will be dealt with in an almost personal manner.
Great Setvice and a great team.
14 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Edward, thank you very much for your amazing feedback! We're glad that you've had such a great experience!
Ordered Jumbo Bag of Chippings
Ordered Jumbo Bag of Chippings and Paving Slabs on-line. Contacted by Terry Howells Pontypool branch within 24 hours to confirm order received and delivery date. Delivery driver polite and friendly. Overall a very positive experience.
14 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Andrew, thank you very much for the kind feedback! We're so glad you had such a positive experience!
Sound experience all round.
Ordered and received 2 plasterboard sheets. Delivery Driver was polite and friendly. No problem with the product whatsoever. Once again, Thank you.
9 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Mel, thank you for the great feedback! We're so glad you've had such a kind experience!
Excelent prices and good range of Timber products
Ordered sawn timber on line and had delivery 2 days later. Driver rang 20mins before delivery
6 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi John, thank you very much for your great feedback, we're glad you had a good experience with us!
This is always my 1st place to go
This is always my 1st place to go, quality products and great service.
4 avril 2021
Avis spontané
Réponse de Terry Howell Timber & Builders Merchants
Hi Paul, thank you for your customer loyalty! We really appreciate the great feedback!
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