Tesco Mobile Ireland Avis 469

I can't receive calls on my tesco monile for about a month now...callers keep getting a message to say "I can't be contacted right now". I've missed some important calls because of this.....is anybody else experiencing this??

WELL I WAS TRYING TO BUY A MOBYLE PHONE ON ONE OF THEIR PLANS , WENT IN TO LOCAL STORE ON MONDAY , ASSISTANT DID NOT SHOW ANY INTEREST , I ENDED UP GETTING A READY TO GO , PLUS CREDIT ,ANYHOW I GOT HOME AND I COULDENT EVEN MAKE A CALL ON IT ?? WAS ANNOYED AS I AM WHEELCHAIR DEPENDENT 76 YEAR OLD DEPENDING ON OTHERS TO BOTH DRIVE ME AND WHEEL MY CHAIR , WENT BACK ON TUESDAY SAME ASSISTANT AGAIN MAD FEEL LIKE I WAS WAISTING HER TIME , RETURNED THE PHONE AND DECIDED TO GET A BILL PAY ONE INSTEAD MORE EXPENCIVE BUT I CAN NOT BE WITHOUT A PHONE FOR SAFETY REASONS , WAS TOLD WHAT I NEEDED PROFF OF ADRESS PLUS ID , I GOT THOSE TOGETHER AND WENT BACK AGAIN, WITH MY PASSPORT AND LETTER FROM HSE , AS I DO NOT GET ANY PAPER BILLS , BUT THAT WAS NOT ACCEPTABLE EITHER , NICE YOUNG MAN WAS DEALING WITH ME TODAY AND WAS HELPFULL ,SO WENT BACK AGAIN , USING A REVENUE LETTER , BUT THAT NOT GOOD ENOUGH EITHER , SEEMS LIKE A LOT AF NONSENCE TO ME . BUT i JUST GO ELSWHERE WITH DECANT CUSTOMER SERVICE , 4 DAYS WASTED ,

What a shambles of a phone company,changed to Tesco about 2 months ago,and then upgraded to a 35 euro a month deal a month ago,when I done this I lost my unlimited data and minutes package without my knowledge,I was not informed of this when changing, horrendous and unprofessional carry on in my view,went on holiday,and it took me and hour to get an answer for one simple question,worst customer service wish I stayed with Vodafone,will certainly be making a complaint, shame on you Tesco.

Terrible support service! Never get reply on Chat! I have change from Vodafone to tesco but not sure whether my decision was right or wrong. With vodafone I was reached very fast but with tesco never got any reply! Do not know why irresponsible they are! If this situation is not improved I think we, the customers, should change to other supplier.

My experience with Tesco Mobile can best be described as a single, uninterrupted tragedy — almost artistic in its consistency.

On their website, they generously advertise a SIM card for €15 with “unlimited 5G data.” The only minor, almost decorative condition is that you must register your Clubcard in their app. Simple enough — in theory.

In practice, however, you will pay €35 upfront: €15 for the SIM card and €20 as an initial top-up. A charming detail. Personally, I chose to overlook the slight discrepancy between €15 and €35 — after all, it’s only more than a 100% increase over the advertised price. Who among us hasn’t made such a rounding error?

The real highlight, however, is the application — the *only* place where you can register both the SIM card and the Clubcard, and therefore the only gateway to the advertised offer. Unfortunately, it does not function. Not occasionally, not unpredictably — simply not at all. Even after several weeks, it continues to maintain this impressive level of non-performance.

As a result, the “€15 offer” transforms seamlessly into €35 for the first month and €20 every month thereafter — a remarkable example of how flexible pricing can be when supported by a non-functional system.

Customer support adds another layer to the experience. Assistance is, regrettably, not provided. Instead, one may encounter surprisingly expressive language, missing emails that seem to vanish into the void, and responses that never arrive. It is, in its own way, a masterclass in expectation management.

Escalation to ComReg has proven equally enlightening. The ongoing insistence on a form — one I neither possess nor which appears even remotely relevant to the situation — suggests a level of procedural creativity that is almost admirable.

And so, after one month, I am concluding my journey with this “excellent offer.” The business practices are, at best, misleading, and the surrounding system appears perfectly comfortable sustaining them.

A small piece of advice to future customers: never leave the shop without not only downloading the app, but fully activating it on the spot. Because once you get home, you will discover — as I did — that Tesco Mobile will not be assisting you any further.

Phone was set up for roaming, but wouldn't work in the UK . Went to tesco Mobile in Claremorris, asked them to put in a new sim, as advised, there was 3 staff members who messed around with my phone, they gave me what I thought was the envelope for the new sim, I did ask them to put in a new sim ,when I got home the sim was in the envelope. Phoned them up and spoke for 45mins, they had me doing lots of things with my phone, nothing was done then they asked me to phone again tomorrow
They weren't serious to help and unable to fix the problem. I'm not a technician and I did buy the phone off them.

Customer service and website & app are terrible. Avoid.

Ordered phone /sim and ported my number over. The porting of my number was really quick wasn’t wanting that long . The order came this morning after ordering yesterday

Keeps eating my data / minutes and texts in few days with minimal use..

4 g is very poor. Even worse after recent improvements. Like stopping 3 g.
Probably safe for mobile banking. I doubt a phone thief will ever get a signal. I should have said i am talking about Northern Scotland and a lot of the Cumbrian coast. Phoned help centres before. Total waste of time

I am going on holiday outside of Europe for a couple weeks. Tesco flatly refused to unlock my phone due to having two months to run on my contract.
Customer of 12+ years, never missed a payment etc. Same request 4 years was not a problem. Generally satisfied with the service. However, this has been a very disappointing experience.

Tesco customer service has reached a new low level. I had a double deduction last month on my wifes phone. Went to a store to complain, and was asked to email evidence to customer care ... which I did. I was then told I may not, my wife must. We duly obliged them, and got another email saying my wife must call them!! I have told them to call my wife and resolve the issue and escalate it a few levels up. Now awaiting for whatever the next ridiculous request will be to refund the duplicated deduction. Tesco are good as long as there are no issues ... any issues, forget about getting them resolved.

They deserve 0 stars. Unfortunately, there’s no option to give 0 stars.
I contacted the sales team online to switch my number from prepay to bill pay, and I was told it would take 24 hours to activate. Instead of porting my current number, they sent me a new SIM card. I contacted them again and was informed it would take 5 working days to activate the bill pay plan on my existing number—no help from customer service at all.
I then contacted customer service over the phone, where I was told it would take more than 2 days, possibly longer. The representative offered to submit a request for some free internet data and calls within the next 2 hours until the offer activated on my current number. He made this offer because the sales team had messed everything up and hadn’t been helpful. It’s now been almost 5 hours, and no data or calls have been added to my current number. Worst experience ever with Tesco.

Totally Inflexible with payment/bill dates. Terrible customer service. I only wanted to move from 18th to the 25th to coincide with a new salary paying in date.

Update Following Tesco Response: Tesco Mobile reached out and basically reiterated they couldnt change the date. Still remains unresolved.

Unfortunately, it's unusable most of the time, the speed is so poor, and I have a 5G package, but it seems like this is just a scam, in fact, it often doesn't even feel like 2G.

They doesn't count in EU plan all EU states. Bill really unclear minus, plus, minus, plus and so on. I'll go somewhere else after contract expires.

SCAM mobile network!!!
What a disappointment. I've been using Tesco mobile all last year without any problems. This years I bought new sim card and it's absolutely dreadful now. I have my French sim card (Lebara) connected to 3 network and Tesco sim in second phone conected to 3 network as well.
Results:
Lebera FR (on roaming) : 50 Mbps and super quick connection
Tesco Mob: 1,4 Mbs (sometimes 0.3 ) and lagging horribly.
Conclusion : AVOID !!!!!!!
Clearly Tesco mobile is throttling the network. I'm in Clontarf Dublin. Two sims same location came network different providers !
15 Euro wasted.
How I can get my money back ????????

No signal in most shopping centres , certain shops in Dublin and also lots of signal loss in certain spots in Dublin. Will be looking for a better company with better coverage when my contract is up .

In a country where Eir operates, it is truly remarkable to have an even worst customer service. Some accomplishment that, wow.

If you try the online chat - you'll wait between 20 and 90 minutes, whenever you try to get in touch. If you're monumentaly stupid enough to attempt a phone call (which you can only do from a Tesco number) then get ready for some sweaty ears as you'll wait no less than half an hour. And when you do get in touch with someone, be prepared not to have anything resolved. Also be prepared to never be notified if your contract is expiring, if you are eligible for an upgrade.

The only time their customer service springs into life is when you ask them to terminate the service as you're moving to another provider. Oh then you'll see a flurry of politeness and activity, wasting your time repeatedly by refusing to do what you asked them and instead making one offer after another.

All I wish for this company is that their management gets similar customer care whenever they need something. Could not think of a worse punishment for anyone.

PS - As Tesco seem to want to verify this information, as if they aren't aware of the state of their service - here is more info. My notifications for this account, a two year bill pay contract for my kid, were set to email. They however only send an sms regarding contract expiry. I wonder why.

Interaction 1: When I contact them after the contract has long expired to cancel the bill pay and check if phone is unlocked (as they have simply kept collecting 35e monthly), after a 25 minute wait the operator says it's all done but not before refusing to engage with my query for 15 minutes as he has tried in 20 different ways to get me to stay with Tesco Mobile.

Interaction 2: Two days later I get another bill for the same price, again I go to their online chat, wait for tolerable 20 minutes this time to find out that we are still on the same plan and after again being harassed by operator to not quit I manage to get the information that they can either switch me to prepay mode after the month has expired or that I just go to the next provider and this will do so automatically. Fine, I wait for the next provider.

Interaction 3: During the process of porting the number and activating the sim on the 48 network I'm asked for 'Account number' which is explicitly stated to be on any Tesco bill. Tesco doesn't send PDF bills and they have killed their online portal, so the only way to get these bills is to install an app. Ok, damn it, I get the app and download bills - on which there aren't any 'Account numbers' anywhere. I enter some number from the bill titled 'Customer No' and my porting is rejected. So off I go again to the Tesco chat to get this number finally. Their service starts operating from 7AM on workdays. This is Friday morning and I ask for human operator at exactly 7:03AM. I am connected to an agent at 8:49AM. So 1h 50 minutes wait for the simplest possible query. And again, again and again I am being derailed by 'we want to understand why would you want to switch'. After waiting for nigh on two hours to get something that should have been there all along. I am given 'Account number' which is in fact a sting of digits only present on the initial contract under the the title 'Order Reference'. Lovely. End of interactions with Tesco Mobile.

During the same morning while I port the number and activate the sim on 48 mobile I contact their service through online chat 4 times. Longest waiting time was 30 seconds.

So after writing all that I see that my two stars was actually two generous. You deserve no stars for your customer service alone. I hope this gives you enough information Tesco Mobile on what it is to be your customer and how you treat someone who has payed for your service for 24 months.

How could a phone i bought 4 years ago for the same price be superior to my new phone in every way. The chat support is rotten also