Tesco Opticians Avis 

Just returned from Vision Express Tesco Kilmarnock branch. Their customer care is outstanding. Seriously, it has been a long time since I experienced this level care. 10/10 to Team Julie.

Took my 11 yr old daughter for an eye test today and was very impressed. First they took extreme close ups of her eyes to do a health check. The actual eye test was extremely thorough and resulted in my daughter needing glasses. A female assistant then took the time to explain everything to us and pointed out we were under no obligation to buy the frames from them. She spent time trying different frames on my daughter until she found something she loved. All whilst following Covid rules. Excellent service throughout and would definitely recommend.

Poor service, went in for an eye test and ended up with the wrong prescription

Gill is fantastic his customer service is 2nd to none! This man deserves recognition for his courtesy and kindness and attention to detail.

Customer service is excellent. The staff was very helpful and professional. I’m returning customer and will buy a second pair in the future.

Just like to say a big thank you to vision eyes Tesco , even thoe we are going through these worrying and testing times , my querie was dealt with so quickly with my contact lenses , cannot thank Shelley there at Tesco Maldon enough , for dealing with ordering and sending out my lenses.

Dear sellers, and they made cheap good quality glasses for me.

Not patient oriented. Pushed for glasses at the start and during the tests.
I have been previously diagnosed with macular degeneration and slight blurring in my right eye . I mentioned that to the optician. But no concern was shown by the optician only the push for glasses

Avoid..... rude, unprofessional, not child friendly at all.

5 stars

So much cheaper than the high street brands and offer so much better customer service!

Interesting price structure at Tesco Hounslow.
At Tesco Opticians,now Vision Express,I requested new lenses for my existing 'Tesco' frames.
Price.....£59
New glasses including both lenses and frames....£39

Please explain,because the assistant could not.

I took my daughter who was 8 at the time to get a pair of glasses at the Tesco store in Shettleston . I decided on this store because I had recieved a good service when buying my own glasses there. Having worn glasses all my life I know how important it is to have a pair you really like when having to wear them all the time . My daughters prescription is high and I knew with certain frames this would mean thicker lenses. I realise there are certain things to take into consideration when getting a child glasses. But please don't publicise your wonderful range of childrens glasses then everytime the child picks a pair tell them they are to big or wont suit her and come up with literally 20 different excuses on why the frames she picked wasn't for her. She was bullied into a second pair of glasses she will never wear because of an opticians opinion. Doesn't a customer even if they are a child have the right to pick something they like especially if they have to wear them daily at school. I was bullied at school for wearing glasses, so I know how important it is that you like the glasses you have to wear . I was sure it was happening at the time but my daughter is a child and didnt feel confident to argue with adults and why should she have to ? She finally admitted the other day about 6 weeks after getting them that she didnt like the second pair. So I would advise any customer thinking of taking a child to Tesco opticians in Shettleston to think twice . If it had been possible to give this particular branch zero points that would have described our experience perfectly.

After nearly 2 years of wearing the glasses tesco said I needed I got my eyes tested again elsewhere and find I never needed the glasses in the 1st case. Also they failed to pick up on acute glaucoma, which I now need to have surgery for but would have been treatable if picked up sooner.
I will never use them again, ever!

They cancelled my appointment an hour before...never heard from them since, went to Boots instead, very professional

This is the nearest optician to where I live. They've recently changed ownership and we've used them in the last 5 years or so.

Made an appointment, with a 2-3 weeks waiting period -- today was the day.
I don't normally like lunchtime appointments as the location is near to home, and not near to work, I asked for an early or late appointment but none were available on short notice.

Arrived, admittedly, 3 minutes late. Receptionist / doctor still dealing with another customer. As soon as they were free got told to rebook as "my slot had gone" and "we will not have time for you".

Given local traffic conditions (local Cambridgeshire people will have heard of the roadworks on the A14) this seems unreasonably harsh.

Will not do business with Tesco's opticians again.
Not recommended.

Having had to take my glasses back I can not describe how rude the optician was. Told me it was down to miscommunication. I am not the optician!!! I have never had the problem before in 17 years I have had glasses. The manager was not much better. Very stoney faced. Hey ho. ... plenty of opticians to choose from these days