TheCarBarns Avis 

Please do NOT buy from this company if you want good service, a reliable warranty and a stress-free life if something goes wrong with the car. They are certainly the worst car dealership i've ever dealt with. Let me explain.

I bought a Volvo S90 from them in Nov 2022 and prior to buying the car, they seemed fine. However, after a few weeks, i noticed a bolt was missing from one wheel and this is where the problems started.

I contacted Charlie who asked me to take it to my local Volvo garage. Volvo said that two other bolts were also torqued in at a slight angle making it dangerous to drive. Charlie then asked Volvo to sort it out and send them the bill. However, when it came to paying the bill, Tim Boler wrote me an email saying it was nothing to do with them. This would be the last time i ever heard from them again.

I replied saying that Volvo had identified that the problem would have existed prior to me buying the car. No reply.

I wrote again asking why this wasn't covered under their own warranty. No reply again.

I rang and emailed again asking to get this resolved as i didn't want to have to go legal. No reply again.

I emailed again to say i would go legal unless they paid me for the repair (by this time, i had had the wheel repaired at my own cost). No reply again.

I then contacted the HM Courts & Tribunals Service to launch a claim. This gave him 21 days to respond. Again no reaction except to formally request an additional 14 days to respond (which is his right but was only more delaying tactics). Long story short, he finally made me a payment after the tribunal decided in my favour.

Why was this necessary? Not a single return phone call. Not a single return email. How discourteous is that - to ignore me, expecting me to go away and disappear. Prior to selling me the car, Tim Boler personally told me that they offer the warranty themselves as a 3rd party warranty rarely pays out. I now know why they don't issue a 3rd party warranty. And to add salt to the wound, they left it until the very last day to pay me as ordered by the courts - why???

I have nothing good to say about these guys and you buy from them at your peril. Good luck to you if you decide to ignore this advice.

Recently traded in a Range Rover valor for BMW 330, diesel estate, before Charlie was bringing the car to me, he said they had an alloy wheel to fix.
After a few days of owning the vehicle, I decided to wash it and the black alloy wheel had been just covered up rather than fixed and there was a bulge in the tire. Hence I need a new one.
Their response was the car left the workshop with the complete inspection and it’s not covered under warranty. Absolute joke not impressed.

I do not recommend buying any car from this company because of their lack of customer support, arrogant attitude and poor response. You simply cannot trust them. Let me explain.
I traded in an immaculate Jaguar XK for a BMW 5 Series M Sport because I needed a more practical car with space to carry two dogs.
On picking up the car I noticed a cracked headlamp and Charlie agreed to source a replacement but this didn't happen and within a week both front lamps had failed due to water ingress rendering the car unusable. This was immediately fed back to The Car Barns who did agree to effect repairs but not for a further two weeks. I asked for a loan car in the interim but this request was conveniently ignored, although they did subsequently agree to a loan car when the BMW was actually sent away for the headlamp repairs.
I also discovered that the warranty supplied with the car was worthless as it it did not cover the age of the car.
At this point, as a result of the very poor response from The Car Barns and having now been without a useable car for 4 weeks. I decided to return the car as covered by the Consumer Rights Legislation in that the vehicle must be "fit for purpose" and "as described". This vehicle clearly didn't comply with either of those requirements.
I called Tim beforehand to advise him of this but he cut the call short before I could tell him saying he would call me back. Unsurprisingly he didn't. I then took the car back the next day but was turned away saying I had given him no notice although he did reluctantly agree to reverse the deal. I eventually went back the next day again and we reversed the deal as agreed giving me back the Jaguar which thankfully hadn't been sold on.

Professional and friendly handover.
Fantastic knowledge of the process.
No pushing of after sales and finance etc. that you tend to get from manufacturer dealerships.
Cars sourced are to a very high standard.
Would highly recommend. 👍

Second car I have purchased from these guys and once again the vehicle was in outstanding condition, Charlie made the process simple and straight forward thanks guys love the car! Would highly recommend

Excellent service. Very responsive, friendly not pushy sales. Resolved minor issue with headlight bulb right away. Car as described in immaculate condition. Would definitely recommend.

Excellent service, love the car.

Thank you

A very smooth, satisfying experience!👍

Charlie and Tim valued our time and gave us all the required attention and information to purchase a GLC. They also offered a reasonable price for our part exchange car.

In the future, if I find another suitable car in their forecourt when I am ready to change my second car, I would certainly approach them again

Thank you guys. Fingers crossed, we'll have a good time with the GLC for many years

Charlie has been a legend from initial enquiry to purchase. Took delivery today, very happy with service. First place i’ve bought a car from where they actually know about the car and what they are talking about. A true breath of fresh air.
Couldn’t recommend more!

The service we received from start to finish was exceptional. Charlie was extremely helpful and provided the very best service to us. We left feeling very satisfied and well taken care of. Couldn’t be more grateful for the beautiful car.

We recently bought a BMW X5 M50D - and having already bought badly before from another car dealer we were nervous about falling in the same trap again-but we didn’t need to be worried with Tim at the CarBarns- his manner thoughtfulness and above all honesty put us at ease with what we were buying as he gave us every assurance including another vehicle inspection - and a fresh 12 month MOT to prove that the car was genuine. He went over and above and would definitely purchase from him again-thankyou Tim we are very happy!

Charlie and Tim were both great from start to finish. Quick to reply, easy to deal with, and fair throughout. I wouldn't hesitiate to by a car from them again.

Selling a nice shiny car is easy. Being honourable and decent when something goes wrong post sale is much rarer and worthy of commendation.
Within a couple of weeks of buying an XF Jag from the car barns the EML came on. On investigation at the main dealers throttle body replacement was recommended. Charlie didn’t quibble about the validity of the warranty claim and the car was repaired at a convenient time and at no cost to me.
Wouldn’t hesitate to recommend.

Can’t recommend these guys enough. I was lucky enough to find the right car, colour and spec that I was after at The Car Barns, although it was over an hours distance from home.

I had a couple of good conversations with Charlie on the phone and he was happy to take a holding deposit that he would refund if the car or my px weren’t as we’d described to each other.

We drove up the next weekend and Charlie looked after us so well, he was not only extremely knowledgeable about the car but also very friendly and welcoming with no pressure or sales chat, we ended up staying nearly 2 hours chatting before taking the car away.

I was a little nervous before i went, spending that kind of money but as soon as I arrived felt well looked after and 100% positive I was doing the right thing - thanks Charlie, I’ll definitely be back in touch when I’m ready to change again!

I recently purchased an BMW 335D from The Car Barns...This was the best buying experience from a car dealer that I have ever come across. At no point did I feel like there was any pressure to purchase the vehicle. I was left to myself for 30 minutes to check over the vehicle in my own time without anyone over my shoulder badgering me. Once I was ready, I went into the office to look over the paperwork and felt at ease in the company of Charlie & Tim...both very knowledgeable and genuine people. This was the first time I have purchased a car from a dealer and did not get any aftersales rubish thrown at me for the salesman to make some extra commision. I will certainley return to The Car Barns when changing my wifes car next year.

I traded in my Mercedes for a Jaguar XJ with Charlie. When I turned up the Jaguar was everything he said it was and had been detailed to the highest standard by Ben who was also very helpful.
Charlie couldn’t have been nicer or more professional and efficient. He made everything simple and very clear.
He even found a hotel for me.
I have never felt safer buying a car. Can totally recommend the Car Barns to anyone thinking of using them. Great coffee too.

Both Charlie and Tim were very nice to deal with and i got exceptional service from them from start to finish. Nothing was too much trouble and I shall be going back to The Car Barns for my next car. Thanks guys. Paul. *****

Heard some poor reviews particularly in relation to Tim buying cars from private sellers via car wow Motorway etc and felt the need to post a positive one. My experience with Tim has been really positive. Some things naturally need to be resolved via communication as part of any transaction especially when done remotely, however the transaction was handled professionally and everything done as said. Funds cleared (approaching £100k) as said and jointly agreed, and we worked together with the Finance company to ensure all cleared in time for transport. Overall would be happy to deal with Tim again. Cheers Matt

Dealt with Charlie who was excellent from start to finish. Very professional, knows his stuff and did everything he said he would. Highly recommend you give him a call

Had an exceptional experience with car barns, Tim & Charlie were very helpful and provided me with a clean Mini john cooper works. The whole experience was efficient and quick! Would definitely buy from the car barns again!