The Cornish Bakery Avis 

On a days shopping trip we stopped for a coffee & Cornish pasty. The staff behind the counter seemed very stressed & quite miserable. The tables needed clearing and a good clean. We asked for cutlery & were told there wasn’t any & also salt & pepper none of that either. You charge extra to sit in to eat & quite honestly I would not recommend.

Went to the new Chelmsford branch today for the first time at 4pm - they close at 6pm - no traditional Cornish pasties. Pointless!

I visited the Salisbury branch in the afternoon with my daughter, intending to pick up pastries for breakfast the following day.
It was a few minutes before 5pm, when they close (though the opening times are not posted anywhere in the front of the store).
As we were inches from the door, which was open, a staff member (young & female) who was clearing a table by the door, saw us, made eye contact with me, reached out, and slammed the door in my face.
Needless to say I was astonished and rather embarrassed. I stood there for a couple of moments not quite willing to accept what had just happened. Another woman was standing outside the door, and she leant over to me and told me by saw what had happened, she was shocked, and she thought I should complain.

I wrote to the company via the website describing what had happened. It took more than a week to receive a reply. The person replying said this wasn't the service expected and suggested I come back to the store and speak with them and get a pastry.

Quite frankly, having been treated in such a manner, I had no wish to go back into the store and explain myself for the sake of a free croissant. If they want to get customers back through the door after being treated so badly they need to offer an actual incentive, rather than requiring them to justify themselves a second time to the staff in person. It was embarrassing enough to have a door slammed in my face, I don't think anyone should have to go cap in hand to make up for it. They were in the wrong.

As it stands, I don't go there any more, and I don't advise others to do so either.

Out for the day decided to grab a take away pasty. Lots of options and all sound amazing. I went for the Chicken Masala pasty. Delicious!

Made welcome on entry, good coffee and great croissants! A very positive way to start our visit to Tintagel.

Lovely staff, amazing service

What a joke. Dirty place rude staff AVOID and do not bother wasting your money. Nothing Cornish about a scam bunch of I think it is a chain pretending to be Cornish. Well I'm a True Cornish Woman and this ain't Cornish

Card only payment. Shocking that they say card is safer. Won’t be buying from there again. I know we are in Winchester but cash is legal tender. Absolutely a disgrace to this new shop.

Braintree Freeport, Absolutely disgusting customer service, my daughter an ex colleague of the bakery's boyfriend came in yesterday and was completely ignored by staff that were serving at the time no communication nothing but they was more then happy to serve other customers, he ended up leaving and going else where, very disrespectful and lack of customer service

I come into this bakery nearly everyday as I can’t start my morning without a bacon and cheese croissant! Always greeted with a welcoming smile, lovely members of staff, very quite and polite service x

We had a wonderful welcome and good service from Kaley and Julie at the Caledonian branch. The traditional pasties were excellent. Our dog was made a fuss of and it was a good experience being able to go there with him. We’ve been before and will go again as a good stop over on our journeys north.

Great cup of coffee, lovely cakes and pastries,The Cornish bakery is by far the best,the staff are so happy and welcoming,you feel at home instantly I wouldn't go anywhere else, enjoy give it a try

Takeaway pistachio croissant, nice idea, eaten 2 hours after purchasing it...my husband and I shared it...the pistachios on top were fine, the filling was ok, but lacking flavour...both of us found the pastry itself very dense. I thought it tasted stale , and the pastry not nearly as buttery-tasting as real French croissants. The bottom of the croissant had no lamination (separate layers of pastry, as there should be in a croissant) whatsoever, and the pastry bottom was soggy (i.e. undercooked).

Really impressed with the quality of the coffee and food. Lovely atmosphere, it was also nice and bright inside. Makes for a comfortable and enjoyable brunch experience.

Amazing 👏 once again the staff have gone above and beyond to help me with the people I care for in Gretna Green, they're honestly the friendliest team in a cafe I've ever met 😃
Keep up the great work we'll see you all soon xxxxx

At the Braintree branch served by Amy cheese and bacon croissants are fantastic, coffee really good and service with a smile what more could you ask for

best coffee in town. Haley makes the best latte with oat milk (nice and hot) Delicious! Very friendly staff. Really enjoy going in there. Nice easy chairs to sit on, watching the people going by. The Cornish bakery Cheltenham.

This review is for Kam and Nialik at strensham northbound services after 7 hours stuck in traffic they were fantastic and cheered us up no end great customer service hope someone at Head Office reads this

We are regular users of the Cornish Bakery - visited the Stamford branch today- had usual coffees (these were ok) decided on carrot cake - which we left most of it as it was very dry - would have taken it back but the store had a long queue. Have had this cake numerous times and been lovely.

Went to the one in Taunton today- had a wonderful Spanish tortilla full of veggies and fresh herbs and the croissants & cakes looked amazing. Italian hot choc was great too !! Place was lovely and staff very friendly and helpful- definitely recommend!!