The Furnshop Avis 

377
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to order , kept up dated on delivery , table was exactly what I was expecting. Would definitely order from you again.

Noté 1 sur 5 étoiles

Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... Voir plus

Noté 1 sur 5 étoiles

BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... Voir plus

Noté 5 sur 5 étoiles

From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de meubles de chambre à coucher
  3. Magasin de mobilier de jardin

Écrit par l'entreprise

The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

377 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 9 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(377)

19 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic Furnshop

Perfect all round.
Brilliant from ordering to delivery and the mirror I purchased I’m delighted with.
Won’t hesitate to buy from them again.
Thank you

3 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent experience

Excellent service. I bought a coffee table and a side table. The delivery was prompt, the items were very well packed and the communication with the seller was superb. I’m thrilled with my purchase

4 avril 2024
Noté 5 sur 5 étoiles

From ordering to delivery I have…

From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid century mango wood mirrors were fantastic quality.. The company's photo does not do them justice as they are far better than the picture. I am over the moon with them. They were packed and hand delivered with care. Well done The Furnshop team x

28 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing service!

The delivery was quick, the courier called to let me know they would be with me in 30 minutes. The courier also carried up the chest of drawers, most of them just leave at the door. The item itself is beautiful, my 16 year old daughter put it together all by herself, instructions were clear. The company also checked to make sure everything was in order a day after the delivery was made. I am very impressed with the service provided.

22 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Do not touch this company

Ordered a bed frame from this company. Money was taken from my account. This company then rang saying the bed was badly damaged. No alternatives offered and still waiting for funds to show in my account.

Every time we call the customer service team - which are completely useless, they have put us off saying to give the 24 hours every time we call - daily at present.

We cannot buy another frame due to this company having our funds.

No understanding or help from this company - order was canceled by them as they sold us goods that they could not ship to us.

11 mars 2024
Avis spontané
Logo de The Furnshop

Réponse de The Furnshop

Hi Rachel,

Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.

We would like to address the concerns raised in your recent review regarding order TFS55874. Firstly, we sincerely apologize for the inconvenience caused by the delay and the subsequent unavailability of the desired bed color due to warehouse damage.

Upon learning of the issue, we promptly contacted you on March 13th to offer alternative color options. We understand your preference for a specific color, and we regret that we were unable to fulfill your request in this instance. Subsequently, as promised, we processed a refund on March 15th in accordance with your preference.

We strive to provide exceptional service to all our customers, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we appreciate your patience and understanding throughout this process.

If there are any further concerns or if we can be of any assistance, please do not hesitate to reach out to us on customerservice@thefurnshop.co.uk. We remain committed to ensuring your satisfaction and would welcome the opportunity to address any remaining issues.
Once again we apologize for the inconvenience caused.

Regards,
TFS MANAGEMENT

Noté 4 sur 5 étoiles

Easy ordering and delivery scheduling …

Easy ordering and delivery scheduling process. Chairs arrived in perfect condition. Very good value for money. They were due to be delivered in the morning but in fact didn’t arrive until early evening. But the delivery people were very pleasant and helpful.

9 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

What a fantastic purchase

What a fantastic purchase - A gorgeous real leather reading chair, for a bargain price, including delivery. No installation, just take it out of the box and that's it

I love purchasing furniture from these guys

7 mars 2024
Noté 5 sur 5 étoiles

Fast delivery, great customer service, Super product

I bought tea table. Was very well made, proper oak wood, not a chip veneer. Looks very good in my room! The price was great too. Delivery was fine, even they unboxed for me ( as I have mobility issues) what for I am extremely grateful. Overal fantastic experience with thefurnshop. Thank you very much !

2 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

5* service

Fast delivery. delivery team on time, polite and helpful. Beautiful excellent quality table and well packaged. 5* service

4 mars 2024
Avis spontané

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